Wow!! Jon and Traci were great!!! They solved all my needs, and went above and beyond. They installed a new heater, salt system, and pump for a great price! They beat every other quote near by! I highly recommend this location for all of your pool care needs!! What a great store! 10/10! read more

Oh wow, this place is great in terms of customer service. I went with my 2 year old who literally wanted everything from the store. But we ended up getting a floaty for him and couple of water toys. The employee was so patient and assisted us with all the things. She was able to see what size he would need the floaty and decided to put air in for us so we can try it before leaving. Awesome experience and we will definitely be back for all our pool needs. This was my first time ever at pinch a Penny and I highly recommend this location for great customer service. Anything pool related, this is your store!!! read more

These guys are SUPER friendly and family owned. A much better customer-service experience than 3 of the other locations near-by. Free water testing is expected, and they ALWAYS help you carry out your bags/bottles/canisters. NOTE: Yelp keeps getting the location wrong on the map! This location is in the south DelRay area, near the Walmart Neighboorhood store. And NOT up in Briney Breeze area! read more

Pinch A Penny Pool Patio Spa - Front door - Pool & Hot Tub Service Near Me - Delray Beach, Florida

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There are lots of Pinch A Penny stores and this is one of the friendliest. The staff is super nice, tests your water for free, and carries all supplies out to your car. Yes, I clean and maintain my own pool, and with this store helping it is pretty easy. read more

Pinch A Penny Pool Patio Spa - Pool & Hot Tub Service Near Me - Delray Beach, Florida

Mike and his team are great people and always willing to help. This is the only place I go for chemicals or any pool related issues. Great work and a fair price. Highly recommended. read more

Not all Pinch A Penny stores are created equal. They are each individually owned and operated. We have a hot tub in our backyard, so of course we need to work to maintain it. I have tried many different Pinch A Pennys for both product and advice, and this store trumps them all. I drive here instead of the one closer to me in Boynton because the married couple who own it are always friendly and extremely knowledgeable. Prices are reasonable for pool/spa supplies. Also, you can sign up for their mailing list and they will mail you coupons every once and a while. So glad Pinch A Penny is here to help just as hot tub season starts up again! read more

We totally agree with the previous review: "The reputation of a company depends on their fair pricing, and especially their service .This particular Pinch A Penny store will not follow up on problems ,even days after installing new pool equipment . They also do not always honor discounts as advertised on their Fliers. To add insult to injury, the owner demands credit card for him or his installers to show up to do any repair even after two days pass on an installation , and even when they claim to guarantee their work AFTER a installation or purchase of new equipment. The rudeness of the owner does nor help when a customer complains about a problem . With so many other options, I would avoid this location at all costs. read more

I needed a new heater and misc repairs. Mike and his team were very responsive and reasonable. I highly recommend Pinch A Penny

Just had one of the worst customer experiences ever. Have bought from this store many times over the years, and they have always been helpful and knowledgable. I even spent 500.00+ on a vacuum and parts a few weeks ago. The past few times in the store customer service changed significantly. I'm not sure if Terri the owner is a new owner, or has owned it all along, but I will no longer be shopping at this location ever again. I went in to buy a bucket of tablets today, and the owner Terri helped me. I asked her the price of the different sizes. She had an employee look it up have me the two prices, and I decided to go with the 25lb bucket. When she rang it up on the register, it came out to be 10.00 dollars less and she said that was a mistake. She input the higher price and charged me the higher price. When I searched Pinch a Penny website, the lower price was listed. I showed her, and she said I have to pay for shipping and it would be the same price then. I showed her it says free shipping, and all she did was walk away. For an owner, that is unbelievably rude. Her employee took the tablets to my car. I called another pinch a penny a few miles away and asked them the price of the 25lb bucket, and they said it was the lower price too. I went in and told them that, and she ignored me completely. I returned the tablets and will purchase them at the Boynton Beach store. She should have realized her mistake and charged me the correct amount. But instead chose to lose the sale, and try to get away with charging a higher price than other franchises of the same exact store, or the corporate website. read more

Arrived at 6:15. Got all the containers of the car because the OPEN sign was lit up and hours posted on the internet are to 6:30. It was closed, just like the 2nd Delray location. I even called to make sure and the recording said close at 6:30. RUDE. I WILL NEVER GO TO THIS PLACE AGAIN read more

Always great service when I stop in here to buy items for the hot tub. They greet people upon entering, offer to help, and then strike up friendly conversations during check-out. They've got everything we need to maintain our indoor hot tub, so there's no reason to go anywhere else. read more

The reputation of a company depends and their service .Pinch A Penny will not follow up on problems even days after installing new pool equipment . They also do not always honor discounts as advertised on their Fliers. To add insult to injury, the owner demands credit card for him or his installers to show up to do any repair even after two days pass and even when they claim to guarantee their work after installation or purchase of new equipment. The rudeness of the owner does nor help when a customer complains about a problem . read more

I had a problem with my prior provider and called Pinch A Penny to help out. They were on time, technically savvy, professional and cost-effective. Now, I have them doing my monthly service at my home. I am very happy with these guys ! read more

I was very happy when this store opened up a few years back. Initially it was the store was so close that it made it much more convenient for me. However from the very first visit I was impressed with the friendly, helpful and knowledgeable service. Bob R. read more

I have been a customer of this Pinch a Penny, Delray Beach location for many years and like the other reviewers, I agree that they are very friendly and courteous. I've been very happy to be a store regular and it's minutes from my home. I had previously only used the East Boca Raton store for their service department and had been satisfied with their work. I realized that my DE filter screens were wearing out and there was no place to buy replacements, so I talked to Mike one day and bought a Hayward Cartridge style filter which I would arrange to have his service guy install for me, but since my current filter was operating I didn't call him to schedule the install quickly. During later visits to the shop for pool supplies and chemicals I would remind them that it was still my choice to wait a little longer before having them install it. It was logged in their computer under my phone number that I had paid for the filter, so I didn't worry about it. When I made an appointment for the service man to come and install it, he came and looked at my pump then called me and said that they didn't have the part anymore and I must have picked it up from the shop already. I didn't have the part (or obviously I would have installed it myself) and Mike tells me his wife recalls helping me load it into my car? He basically called me a liar saying more or less, "tough luck" you waited too long. In disbelief, I told him of my disappointment. I called the corporate office and spoke with their customer service rep. He looked me up on their computer and saw my purchase receipt. Said he would see what he could do for me, reminding me that he has no direct control of their franchise store owners. No response. I never write reviews, but this made me want to post. Hard to believe that they would discard a long time customer and risk a review like this over a few hundred dollars. read more

Fast, knowledgeable and helpful. This store had my pool cleaner repaired in minutes. Very professional and friendly. Go to this Pinch A Penny location, you will be highly satisfied! read more