I purchased a house a few months ago. The couple I bought the house from did not realize they were…read morehaving so many issues with their pool. They said they liked Crystal Clear Pools and the owner himself had installed their salt system. I had the pool system checked out by a good friend with a lot of knowledge of pools and my pool company that we have been using for almost 20yrs. They both noticed that the salt system was not working and that that Crystal Clear Pools had been using chlorine instead of the salt system to treat the pool. No one had let the previous owners know their salt system was not working but were aware since they were using chlorine instead. Also the pump was not priming all the way. The pump was the first thing noticed by my pool company and friend when they walked up to the system. The previous owners were surprised and had the owner himself come out and fix the salt system. He replaced the main board and charged them $600. They told me that the owner said that particular pump was supposed to only fill half way up and that was normal. I doubled checked with my pool company and my friend and they said that was not normal. Then I called the manufacturer of the pump. They also said it was not normal and that someone needed to look at the pump. I called Crystal Clear Pools and left a message for the owner. After a few days someone from the company called and said the owner would get back to me. He never did. I called the company again and still did not get a hold of anyone who could help or the owner. The previous owners of my house gave me the direct contact for the owner of Crystal Clear Pools. When I called his cell phone he answered. I explained about the pump. He was very nice and told me he would be out in a few days to look at it. I asked if the warranty on the pump was transferable to me and he said it was. Neither the owner from the pool company or anyone else showed up. I called a week later and left a message. I did not hear back. About a week after that I called and the owner picked up again. He was just as nice as the first time I talked to him. He apologized for not coming about and assured me he would be out in a week. When he did not show up again I texted him (see uploaded screen shot) and he responded back. I asked him to be honest if he was going to show up. He assured me he would. He never got back to me and I told him I was moving forward without him. Its now been over a month. I never heard back from him. I was very polite and I wanted to give him the benefit of the doubt. He was always nice and assured me he would be out but his actions sadly showed me that he had no intention of looking at the problem. I had my pool company fix the issue. While working it they noticed Crystal Clear Pools plumbed the pool pump to where you could barely remove the cap to get the basket out of the pump (See picture). I do not like leaving bad reviews but feel I need to in this case. The owner has not provided quality work, service, or honesty to the previous owner or myself. There are a lot of pool companies in the area. I would try one of them before I would try Crystal Clear Pools.

I switched to Crystal Clear Aquatics Pool & Spa Services a few weeks ago. The company is easy to…read moredo business with and the pool is looking great! I especially appreciate being able to count on someone coming to the house on the same day, around the same time that knows what they're doing and does a great job. Highly recommended without reservation. A+++

We had an amazing experience with Connor taking care of our neglected pool and jacuzzi. He was…read morepunctual and dedicated, spending over an hour carefully treating the pool. We truly can't praise his work enough.

That's Right charges a reasonable monthly fee for chemicals and cleaning, plus a quarterly fee for…read moreextra chemicals. I am not sure how many pool technicians the company employs. Buzz serviced my pool for the last few months. He was always prompt, communicative and kind. If he ever needed to change the date and times of service, he always asked ahead of time. My pool fence was always secured after service. Buzz sent pertinent info about my pool via text very promptly, which kept everything short and simple. Thank you! My only qualm is that when my service ended, I was informed on the last day of service. This is supposedly a glitch- as in, I was supposed to have received a snail mail and e-mail notification a week ahead of time- but those two communications have never materialized... ever?! Even after letting them know, as a courtesy. I'm still waiting!

Alan provides the BEST pool service I have ever had. His company is professional, timely and has…read moretaken great care of my pool for the past 5 years. When my pool pump decided to fizzle, he was able to replace it within a few days! Highly recommended!! I have referred him to friends who are just as satisfied! I am one very happy customer!!

We used Dun Rite from 2018 to 2026, over the years the communication has really suffered, they are…read moredifficult to get a hold of and rare to respond to issues. When they do finally come out to check the pool, they never follow up on the issue. They also did not install our heater correctly, per our new company the warranty would have been voided due to improper installation. I also asked for the anchors that were included with the purchase of the unit and they failed to respond. I will include a photo of our pool 4 days after they last "treated/cleaned" it.

The absolute worst company we have ever dealt with. Not only did they not keep the pool clean when…read morewe had them change the pool heater they installed it in such a way that it shorted out and we lost power to the whole house. The workmanship was so bad that we had to have another company come out and fix their mistakes. My suggestion, avoid at all cost

My husband had a another company servicing our pool weekly and with that service and an excess of…read morerain our pool ended up going green! Known Geoff for years and called them and Mary worked us onto their schedule and they were able to correct our pool back to crystal clear. Their technician checks our system for any needed repairs so I don't have to think about the pool. They handled out salt water conversion from chlorine flawlessly. Looking forward to working with them on updating our pool and surrounding deck in the future. Great people and great company to work with for a hassle free pool maintenance.

This is Florida and unfortunately, this is Florida. My wife and I are happy that the work finally…read moregot done, the company was cordial, but the work was bit sloppy from cutting our internet cable twice, cutting our sprinkler, broken spigot, created an electrical short in the house, installed the wrong pump and most of all too 2+ months to submit the permit. The company is very popular and I know the company is doing well, maybe it was bad luck on us. Geoff is a very personable person, may not see eye to ye on politics, however a very nice discussion.

Michael was prompt, personal, and professional. He had our hot tub pristine in no time, and was an…read moreabsolute pleasure to talk with! We would highly recommend to anyone looking for pool or hot tub maintenance.

I have used elements pools for several years and have found them to be professional,prompt, and…read morevery reliable.

I'm doing a startup at my house and went to this store per someone's recommendation in neighborhood…read moreand man I was so happy I found them. The manager Lamar was so helpful and honest. He tested my water and guided me how to balance it properly. Very nice team and I am very happy. On the other hand before I visited them I went to another famous L pool place and they told me all sorts of improper stuff and told me to buy a bunch of chemicals which was inaccurate. So happy I found this place.

We just installed a new salt water system in our pool as well as a paver restoration, tiles in pool…read moreand a shelf with two chaise lounges. We interviewed three companies and decided to go with Pools supplies +. We are so happy we chose Lamar and his staff. They were beyond professional. They showed up on time everyday. Lamar, the owner gave us daily updates. We live in a state with very unreliable trades people who take our $ and then disappear. I cannot give pool supplies + a high enough rating. Pleasure to deal with..

Sean from Finn's did a very thorough inspection, and the next day we had a reasonable quote…read more We got the repairs done today, and the team that came was beyond excellent. They did everything that was quoted, and even a couple of small things they noticed (like tightened the pool light). When they were done, their clean-up was thorough and professional. I could not recommend them more.

We are back to swimming every day and we couldn't be happier. Finn's Pool did a complete removal…read moreand replacement of the waterline tile in our 40+ year old 15,000 gallon pool, replaced the old manual pump with an automatic energy efficient model, installed an underwater multi color light (previously non existent), dug out and connected an overflow drain system, replaced all electric connections to the breaker box, and plastered and stuccoed the pool. All of the crews that worked for us were polite, friendly and very patient of our many questions. The "Pool School" at the end of the process was a nice touch. I have a much better understanding of all the new equipment. Finn's was not the cheapest estimate-they were all pretty close- but it was $14,200 well spent. We will definitely call them again. Kathleen and Danny (and thankyou Millie for putting up with my poor telephone etiquette)