There are only a handful of actual neighborhood businesses still around these days. Pool zone is…read moreabsolutely one of them. When you walk into a business, and everyone knows your name, you feel like your business is appreciated, and that the owners care about the services that they provide. I've never gone there and not found what I was looking for and the prices are very competitive. I highly recommend Pool Zone!!

I visited this store and I have never received such awful and abusive service. In Miami for 30…read moreyears, that is saying something! I went in for chlorine refills and was met with an angry older man on the phone during my visit. He refilled the jugs and started telling me how one of them needed another cap but they don't make them anymore. While it was not a new jug, I just tightened on the lid so I knew it was working fine. I was not interested in buying a new jug. That started this man down a path which he yelled and cursed at me until I left his store. Yes, I paid for the chemicals while being told to F- off. I respect an independent business owner but when you treat customers like this, you deserve a vacant store with no customers. That is the story here with almost nothing in the vacant store. I see other reviews were positive but I question how anyone can have a positive experience here. There is no value since the chlorine price is similar to others in the area. He was clear he didn't care about my business, while bragging about telling me off to whoever he was on the phone and came off as a bitter and angry man.

The Pool Palace is the best place to buy your chemicals! Robert and his staff have the most honest…read moreadvice and never steer you the wrong way! He's a little hard to find but once you do, you never want to go to another place! I've been coming here for about 3 years now and compared to these other places I've saved hundreds! These people are legit!

Robert really takes the time to explain what needs to be done to your pool. Does not try to…read moreoversell you on products you don't need. I would not go anywhere else.

These are the worst and most dishonest people I have ever met in Miami. All that the maintenance…read moreguy did was to put chemicals in the pool, although there are leaves, dirt and debris in the pool. My video camera recorded the whole thing and proved that the technician did nothing else except for adding chemicals. I called the office and got yelled at. I requested to have the technician to come back and clean the pool and got refused. I provided the video evidence to them and they insisted that the technician did his job. The last owner of this business had been a loyal customer for a long time and recommended this service to me. However, they seem to have changed owner. The owner and the customer service people are not nice people. I don't recommend this business to anyone. Photos are the photos of my pool 10 minutes after the technician left.

Terrible attention to the public, I was looking for waterline for my pool and a man inside the…read morestore asked to me about how many foot has my pool, so I told him that was about 370 lineal foots and he start laughing about that my pool was bigger than his store. And I replay yes what's the problem? You cannot sell me tile and he replay no I cannot. Bad bad service , you will take that place to the bankruptcy with that kind of service.

Excellent customer Services and pool system repair process .. My pool timer and my water pump was…read morenot functioning and their home services technician came onsite repaired my timer and replaced the pump effectively and efficiently ... Awesome customer service

My husband and I were excited on purchasing a home with a pool, however, we realized the pool pump…read moredid not function properly. At that point, we called Pool Max and Mike (owner) responded to my call in fairly quickly. Within a day, Mike gave me an estimate, which was very fair and he started the work. In less than 2 hours our pool pump was running perfect! He also diagnosed items that needed repair in the future and told me how to be more cost effective. Mike is professional, and reasonably priced. We are very happy to have him for our pool services!

Walked in with a broken vacuum that wouldn't move and could not be fixed unless still under 2 year…read morewarranty- el Senor Kevin me ayudo y me explico cual filtro necesitaba

They get it right!! These people know salt systems and pools. They are very knowledgeable and…read morehelpful. The store is well stocked for all your pool needs plus lots of fun stuff for your pool days.

Marilyn would not sell to me for some reason. Very vindictive. Not sure why. Bought a spa from them…read moreyears ago. It was as a great deal. I'm not sure why the animosity.

I needed my spa serviced and the company I had purchased it from were terribly incompetent. So I…read moreset out to find another company to repair it. I am very thankful to have OK Pool and David. They were very professional and quickly and efficiently solved my problem. I definitely would recommend them.

This is one of the most friendly, pool stores I've been. The front counter with great help. He help…read moreme find my Pentair salt system at the lowest price and same-day service. This will be my one stop shop for all my pool needs.

If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.