I had a great experience at this pinch a penny location with Kevin…read more I was having trouble with my pool vacuum. I brought it in and he quickly looked at it provided me a few options and made the repairs on the spot.

If i could put 0 stars i would! Just left this store extremely disappointed, I was looking for a…read morepump part. A lady assisted me and from start her demeanor was unpleasant, as I selected the piece I needed to purchase I asked what the store policy is for returns or exchanges. The lady simply replied with "i don't know" and I obviously questioned that because as an employee you should know basic store policies, she answered again "it depends" I asked if she could double check with her manager, she simply stated she couldn't, almost like she was not willing to continue assisting me. It is unacceptable, as a business owner you cannot have employees like that in your store, that's how you loose sales and clientele. There's better candidates out there that would be more competent for this store. This happened at 10:15 am on 7/14/26 while I was the only customer in the store. Completely unacceptable and rude.

I don't have enough positive things to say about Emilio and AE pool services & repairs. He is a…read morededicated, hard working problem solver. If you are choosing someone to take care of your pool, look no further than this company! There is no doubt in my mind that they will get the job done. My pool has been giving me problems and several other companies could not solve it or didn't want to put in the effort to solve it - not Emilio! He has worked on so many different solutions until we get to the root of the issue and figure out what is going on with my whole system. It is so refreshing to deal with someone who takes so much pride in his business. If you are in coconut grove or anywhere in Miami - look no further than AE Pool Services!

Emilio and his team are fantastic. I looked around for a company to replace our pool pump and…read moreEmilio's was the most reasonable so you can trust they are not taking advantage of you. I ended up working with them on regular pool service and they've also done a great job keeping our pool in great shape and are responsive to any issues that come up.

This company is the best! First when we called they answered almost immediately! Second after…read moregathering information about our situation they suggested we run a bucket test to really check if we had a leak vs charging us for nothing. Third they set up an appointment while over the weekend and clearly explained their procedures and policies! They showed up early to the appointment and using red dyes and an underwater microphone identified that our leak was in the light fixture not any of the pipes! Darbin and Jordan had all they needed to fix the leak and there was no additional charge to seal it!! Joe, Darbin and Jordan are awesome! Highly recommend this group!!! I would give them 10 stars!!!Thank you!!!

Extremely disappointing and unprofessional experience…read more I was only informed after 5 PM the night before that the pool needed to be filled to normal levels for the leak detection appointment. I live over 30 minutes from the property and would have appreciated more notice to plan accordingly. We had a 2 PM appointment scheduled the following day. I took time off work and drove to the property to make sure everything was ready. I sent multiple text updates throughout the day showing the pool's progress, but received no response. When I finally called at 3 PM, I was abruptly told the appointment was canceled because he was "too far away." This is some of the worst customer service I've ever experienced. Communication: 0/10. Consideration: 0/10. I can't speak to the actual service--because it never happened.

We needed our pool pump replaced after many years. They installed a new pump and slab to protect…read morethe new pump. They did a great job on it. We asked them if they would be interested in maintaining our pool and while marginally more expensive than the current (large company) the quality of their work made it worth it - and now a few years on we are enamored with how they keep our pool. They are always on top of things and are great about informing us of anything needs attention.

Fantastic job! Very good at communicating and I can't get over how much better the pool looks! I…read morethought it would take weeks to clean it it took them only a few days!

I did a rephase to my patio . Did a cool deck with Juan Carlos and Osvaldo the copping of my pool…read morehas the brick tiles of the 90nighties red brick and can't be painted. They insisted to paint the copping with the same paint the floor was painted. when they finished the job was very nice until July 2025 the paint of the copping started to fade.I call Juan Carlos and he told me the only thing he could to for me was paint the spots that were with bubbles. I will not recomend this person at All !!! he is just for the money!!!!

Excellent Pool Services is not just the name of the company. Their services lives it. They…read moreprovide excellent pool service. Always on time and very professional. Will recommend 100%. Cristina Grille