I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

This is an awful pool company. Do not hire them to service your pool. On April 23rd our pool was…read moregreen and they did nothing. Over ten days later it is still green. I have called many times with no reply. This place is a joke - RUN!!!!

HIGHLY RECOMMENDED…read more When my pool turned green and looked like a swamp for the fifth time this year, I knew I needed professional help. I called Malibu Pools to see if they could help me quickly because I was worried the pool could get a lot worse. They came out and added the necessary chemicals; upon closer inspection, they recommended an acid wash to mitigate more damage and problems in the future. I'm SO glad I took their advice! WOW! The pool has never looked better, and I now have them maintaining the pool! Now all I have to do is enjoy and relax!!!

What a great experience renovating our pool/patio. Clint and his crew were very punctual and…read moreprofessional. Clint was kind enough to meet us at tile stores to help us pick out our tile and patio stone. Our pool area looks like a south beach hotel now thanks to Clint and pinch a penny.

Both in store associates and the techs that come to fix issues very helpful and knowledgeable.read more

Excellent company! I used SPoF to build my pool 7 years ago and to this date they treat me like a…read morefirst time customer. Javier and staff are extremely helpful and friendly and go over and beyond for me. I would recommend them 100%. Thanks again!

The Best pool company. If you're building a new pool and you want a one stop shop-this is the…read moreplace. They will design, get the permit and communicate with you every step of the way your dream pool will come to life and you'll be completely satisfied with the whole process. I've had them build many pools for me and they're all beautiful. 5

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.