for past 4 months I have had issues with the office staff .. Brandon my pool guy is wonderful ..but…read morewhen the send out someone other then him they always mess up my pool and this last time when I complained how he completely ignored what I had asked him and turned off my pool. then broke my vacuum and was bringing his back after I had just told him don't touch anything until I get back there to explain how my pool works and it's particular lil things you have to know before servicing it. then after complaining they raised my rate 100.00 a month even tho I supply my own chlorine tablets. stating they were using more chemicals and that's totality untrue .. one bottle of chlorine is normal and they are using my chlorine tablets!

They have been extremely patient with teaching me how to maintain my pool. The staff is always…read morefriendly and go out of their way to be helpful.

They did not follow up. I contacted twice but no follow up from them. On to the next.read more

Update to my review dated 12/15/2023. As suspected, there was a problem and the manufacturer did…read morenot receive Mannix's order for replacement parts. Once that was determined, they were able to obtain and replace parts in one week (today). My only suggestion would be to have some sort of follow-up system in place for situations like this. Thanks for resolving this so quickly.

Serenity Pools and spas built a custom pool for my family last year. The owner took a lot of time…read moreto go over the different options and styles answering any questions we had. The pool and spa turned out absolutely gorgeous! We added a splash pad for the kids with a waterfall spa overflow into the pool. Great family owned business with exceptional customer service.

From the owner: Making your dream a reality, Serenity Pools and Spas are the experts in new pool construction. Our…read moreteam is passionate about building beautiful pools with the highest quality of materials. In addition, we use industry-leading techniques that ensure your dream pool will be built to last.

Winter Haven Location…read more Believe all the bad reviews about this location and the owner Ron. Had them quote a gas pool heater. I checked the price online and it was about $400 cheaper delivered. When I asked Ron about it, his answer was simply "well when it breaks, who will you call for service"? Ok, I understand that and I do see some validity in that claim. I also try to support small local business, so I had them do it. Fast forward, heater breaks, need service. No less than 20 phone calls to Pinch a Penny and even 2 store visits. "Oh Ron will call you", and "yes he knows and will be in touch". Yeah. Horseshit. Never a word. Ever. I hate to say an entire organization sucks because thats unfair. But Pinch a Penny and the owner Ron on Dundee rd sure do!

This review is for Ron in Winter Haven, Fl…read more.. Communication is terrible, very poor service. We were told that we could set up a auto payment and that we would be sent an email alerting us when service had been completed. We got an email, and payment was deducted but service had not been done. After speaking with someone at the store, they returned our money and promised they would go out and clean the pool. They never did the work. I had to call to see what was happening. I was told that Ron would return my call to talk with me about the situation. He never did. I even called a second time.Again told that he would call me before the end of business- he never called. I dont want to chase people down to give them business.

Excellent service and competitive prices. Friendly and knowledgeable. Owner greeting is welcoming…read moreand easy to talk to. Improvement over chain stores

From the owner: Village Pool Supply - We offer a full range of chemicals, parts and services with the ability to…read moretailor to your unique needs. Call or come by today!

Eddie is the absolute worst in my opinion. I hired him to re- do my vinyl liner for my pool. Eddie…read moresaid that the job would take 4 weeks, it took 10. He is rude and condescending. He hates women! He called me, his paying costumer, a piece of shit after I asked him for my warranty. Do NOT hire for any reason!!! Eddie did not finish the job on time. He literally will walk off while you are asking him questions and not answer phone calls. He then blames the customer for any problems. The liner looks good but did not finish all the repairs needed. Do yourself and anyone you know a favor: stay far far away!

He put up an above ground pool, Salt Pump and Heat Pump. Immediately had problems. Salt Pump and…read moreHeater leaking, sand holes under the liner. I sent pics and videos. I paid for materials and he failed to install my cement pad, instead used my old pallet to place my heater on. Inspection failed by county. He scheduled himself to come out today to fix it,I let him know I had to run out for an hour so he didn't think I forgot. His response "I've been doing this for over 25 years, done 20 pools since you and no problems. Go ahead and fix your SHIT yourself cuz I'm not coming back up there."

Great service! Highly recommend!! Caleb is extremely helpful and reliable. We just moved here and…read morehad a green pool and he fixed it up.

From the owner: Your home deserves nothing but the best. This is why we…read morestarted Stingray Pools, to make sure you'll get the most reliable service from one of our dedicated experts. From the smallest to the largest task, we believe your home deserves top-priority service that is efficient and reliable. This is why we started Stingray Pools, to deliver quality professional services that you can trust.

I used Affordable Pool Pro to refinish our pool and convert our system to salt and other upgrades…read more Ray was knowledgeable about every aspect of our pool remodel and walked us through every step. We were on a budget and Ray provided transparent pricing that was fair and a quality of work that is exceptional. I highly recommend him and his team for any of your pool needs.

I've been using this service for years, they do great work and are nice guys. I would recommend…read morethem to anyone looking for a decent priced service. I called around and they had the best price and the work is quality as well.