Field & store staff good but owner lacks honesty and integrity. On their advise, we had an auto pool filler added while our home would be vacant. It failed and filled pool continuously for 2 weeks. The city, Port Orange FL, uses smart water meters. I have a printout from the water department showing the water was turned on the same hour they hooked it up and turned off the same hour of their next routine service. The pool overflowed into yard and killed the grass in one corner. It also turned green for obvious reasons. Pinch a penny failure cost us $1300 in water use. It couldn't be more obvious they failed. The kid that cleans the pool aggred. The service tech agreed. The manager agreed. But the owner said he "couldn't be certain". J**k should stand behind his products. read more

Pinch a Penny serviced our pool the same day another pool contractor was doing some warranty work on our pool. He tested the water after Pinch a Penny left and stated the water quality was off but to give a few hours to circulate and it might get better. My wife took a sample to our servicing store that afternoon and had it tested without them having any knowledge of the prior results that morning. The tech said there was no chlorine in the water and the PH was through the roof. He gave her a print out and proceeded to tell her how to fix it. She explained that his company services our pool and would like to speak to a manager. Ron the service manager told her this was a free week becaus there was 5 weeks this month and he wasn't going to do anything about it until the following Friday. We are on a monthly service based on a 52 week calendar year so not sure of that mentality. I own and operate a large service plumbing company. If I found out ANY of my employees treated one of my customers this way the service tech would be fired for not doing his job, the service manager would be fired for not making it right, and the store manager for allowing this behavior to exist. I called and spoke with Ron in attempts to rectify the problem after my wife got home and told me what happened at the store, he stated the free week thing and was not coming back until the following Friday and if I didn't like it "We could just part company" I know this business is independently owned I welcome the owner to make this right just knowing we will never do business with company again. In our small little town of Ponce news travels fast, bad news faster. read more

Not positive but I think the girls name is Kelly and has worked with me on my new hot tube water condition, everything she advised me to do is perfect and I would HIGHLY recommend them. Best of all, NICE PEOPLE! read more

So helpful, no pressure,fair pricing. Will do as little or as much as you want. Free water testing.

Stay away from this place!! Service truck #5 is a joke. After cleaning the pool these people send an email with a list of all the services they claimed were performed. Only 1 out of 12 was actually completed because I sat in the house and watched what they did. No cleaning, no skimming, no chemicals added, nothing. In fact they stood outside and texted on their phones the whole time then just walked away and charged me $200. They also left the garden hose in the pool for 48 hours straight and overfilled the pool by 3,000 gallons. What a joke... read more

Have a broken part on filter (completely broken off and non-functioning part) Went to store to see if they could recommend someone. Store resolution: sending someone to clean pool (which is already clean) read more

Always ready to help you out and make sure your pool is in tiptop condition really good customer service

Disappointed with this company. Have used them for two years to clean my pool, and I finally had to cancel and when I finally contacted the owner, there was no call back or desire to keep my business. Sad. I would have told him that they didn't bother to clean my pool properly and eight minutes a week isn't really getting the job done. read more

These guys have everything including excellent customer service and a convenient location. I definitely will return to look around. Today they got me out of a pinch and I really didn't spend the time here that I would of liked to. I will return when I have more time great people to do business with. read more

Pinch A Penny - Hot Tub & Pool Near Me - Port Orange, Florida

We have been loyal customers of Pinch a Penny for several years. When we had an imminent need to have our pool resurfaced, continuing with this company was the logical choice. We placed a large deposit on a resurfacing project on January 28 and were told that the backlog was 6-8 weeks. We are now going on 12 weeks with no confirmation of when the project will start. We are losing a significant amount of water from a leak, so that adds to the urgency, and it's upsetting that they asked for several thousands of dollars and we have nothing to show for it. We've placed several calls to this store and still don't understand the reason for delay. This is not miscommunication, it's just bad management and bad customer service. read more

We had a pool that was in dire need of some restoration and updating . After having a dismal experience with other pool companies in the area, a friend suggested Pinch A Penny, He had good luck with Jeff, and recommended . Although somewhat gunshot if these other less than reputable pool companies we have it a try . Jeff provided a thorough explanation of what was necessary . He provided a quote that we felt comfortable with . Once the work commenced the job superintendent Travis became involved in the actual work process . I cannot say enough about Travis . Punctual, very professional and knowledgeable . His team were equal . Worked diligently daily yyo get the job finished . The job was beautiful . They were respectful of our somewhat complicated landscaped yard. Super clean, and when job was finished they cleaned up debris etc . Even cleaned the patio deck . I have decided to have them service our pool weekly . This was an experience that FAR exceeded my expectation . I wish them great success in their careers. They are masters at their craft! Please accept our sincerest apology . Our sales representative name is SCOTT, not Jeff. We wanted to make that correction, and give credence where due , Thanks Dcott read more

Well thus just happened stopped in Pinch a Penny on Nova Rd Port orange. It was 2:03 when I walked guy at register said we are closed. Mean while there were at least 4 other people in store. Why would you not support good customer service and go the extra step for your so-called valued customers. Very disappointing to say the least. All I know is I will take my business elsewhere. read more

They get it right the first time. They consistently show up on schedule and keep our pool in great shape all year round. They are pool/spa experienced and knowledgeable. I've had a few pools and a lot of different pool service arrangements. Pinch a Penny, Port Orange is clearly the best in class and best I've experienced. There are a lot of pool service companies and individuals to choose from in Volusia county. Save yourself a lot of guesswork, I would highly recommend Pinch A Penny Port Orange for you and your pool! read more

We've called numerous times requesting someone come out and give an estimate for resurfacing our pool. We've yet to receive a call back. Have left several messages, they've even taken our number down in the store yet never seem to actually take the time to call. Beyond frustrating and disappointing, to say the very least. Aside from this, the water testing and chemicals are great. read more

Again ripoff purchased a gasket for valve. Charged me $60 !! Got thr same online for $12. I can see making a profit, but that's just being greedy! Stay away. read more

I have used this location for years and found them to be highly competent. They test your water for free. They sell all of the chemicals and supplies you could need for the maintenance and use of a pool. They give clear directions on how to use their products. The only thing I don't love is the pricing. Chlorine and other chemicals are within an expected price range, but equipment costs are a bit high. Overall I will continue to use this store for all of my chemical pool needs. read more

I wish I could give less than 0 stars. Have been a loyal customer and recently purchased a soft tub from them I had it one month when the heater went out. They will not uphold there own warranty of 180 days on the heater or motor basically they are not a honest business' will be contacting the better business bureau next and then small claims court will no longer be a customer..... I ONLY GAVE IT A 1 BECOUSE IT WOULD NOT LET ME DO LESS... read more

Family owned store. Unfortunately, this family is not one I ever care to deal with again. Ya'll straight mean. Sorry - it's the truth. They do have some great employees, but man the owner and his son are dense. Dense-city. I can't recommend people using this franchised location. BA-BA-boo! read more

I want to say thanks to Pinch a Penny and Scott B in particular my pump motor died Sunday 7/8 Scott called 1st thing Monday morning came over diagnosed my problem ordered necessary part and just left my house with my pump running very professional company . I have been using them for 15 years read more

We have been pinch a penny customers for years. Even the previous owners of our home used pinch a penny - so we continued the pool service. James and another guy used to do our service and they did the best job! Cleaned the filter monthly, brushed and vacuumed every week and kept chem levels perfect. James moved away. We have a new crew now (for the past year). Good at first. Then we started noticing it wasn't being vacuumed. The same crew services our neighbors pool and neighbor sits out there and watches them do his. They always vacuum his. We had to stop them after they finished" ours and ask if they planned to vacuum. They came back over and vacuumed. Last week - Same thing. Came Thursday - and Friday we get in pool and it's dirty - obviously not vacuumed. We called and manager was great. Sent crew right over. One of the guys argued w my husband saying because we don't run pump all day is reason it's dirty. We have security cameras. They didn't vacuum. I'm not sure what other Floridians do - but being a pool owner for 30+ years - I know to run pump and to run it in the eve, night and early morning during summer monthto not circulate the warm water on top that the hot afternoons bring. This keeps the water temp cooler. Yesterday we pulled out filter - it clearly hadn't been cleaned in who knows how long. We cleaned it ourselves. I am going to stop by today and talk to manager. I would like to clarify exactly what the service includes. I do know it's not swinging by, dropping in chlorine tablets and checking levels. Stop being lazy! Manager is the only good one! This crew needs to take pride in their jobs! Update: Manager took prompt care of complaint and so far no more issues. Pool is being vacuumed and filter cleaned and pool being brushed for the past few weeks. Thanks. read more

Great service!!! The tech. was early,diagnosed pump was bad,,had all parts in hand,left work area clean and neat, and all for a good price!! read more

I have been a customer for almost 8 years using this company for pool cleaning services. They don't come if it is raining or on holiday weeks. In November the guy cleaning my pool took my automatic cleaner in for repairs. It is now January and they still have not repaired my unit and the owner who I have left 2 messages for refuses to return my call. I am actually looking for a new service which is what brought me to Yelp to file a review. I guess this location's owner doesn't value his customers so I now have no respect for his company and will go elsewhere. He seems to think he is the only game in town. read more