I'm pleased to add a 2022 review to the 5-star ratings that Castle Keepers were graded from…read more2011-2021. My family and I have been renting in SLO and NORCAL for the past 15 years. For the last eight months, I'm currently renting a house that Castle Keepers manage in SLO and could not be more pleased. From the very beginning when I contacted them to view the property until today when a repairman just left after fixing the reverse osmosis drinking water system, they're the BEST, most RESPONSIVE, most PROFESSIONAL property managers I have ever known. If they're managing a home you want to rent, you are in luck! Castle Keepers are the G.O.A.T. (https://www.dictionary.com/e/slang/g-o-a-t/)

The best property manager I have ever worked with! I have multiple rental properties in a variety…read moreof states. Without a doubt Castle Keepers is the most responsive, organized, and reasonably priced property management company. They coordinated all of the projects to get my property in good rental condition, found outstanding tenants, and proactively sent me updates with each step. They far surpass others. I wish they had offices in other locations and I would immediately move all of my properties to them. It is so very refreshing to work with their team.

Right now I don't really recommend them. While they were helpful for my father until he passed this…read moreJanuary, they have dragged their feet for almost 2 months getting me the rental credit of ~$1100 they owe me. The manager has been giving me one excuse after another, but still no check. 5/4/26 Update: I finally received the check (early last week). Still not as quickly as promised, but this last time may have been due to UPS delays. In any event, all is wrapped up.

Excellent interview by administrator. Was very concerned for…read moremy 95 year-old father. All costs were 'up front.' Highly recommended

When we moved in, the water turned brown, fog up, or it would just stink. Maintenance was called…read moremultiple times but they barely showed up. Water still occasionally turns brown, fogs, and stinks. There were also roaches when we moved in and the locks to the door didn't work. There's a lot of parking but the residents here are terrible. I don't even know how half of them got their licenses.

My boyfriend and I moved here in 2015 and today we moved out! We rented a 1 bed 1 bath apartment in…read morethe 1885 complex. The apartment manager Steve is very nice and reliable. Pool and laundry area are both usually unoccupied. The only con to this place is the walls are a bit thin, but that's to be expected with any student apartment.

Update: I'm not taking down or amending my review. As a business owner, you don't get gold stars…read morefor making a business more accessible: that ought to be the absolute bare minimum. The apartments and amenities themselves are not all that bad, repair orders are filled quickly, and everything's easy to find. My issue is with the parking situation. After paying 550- for a parking pass (on top of other expenses), I'm told all spots are taken and I'm currently waitlisted (they have two spots allotted per unit, even though a fair amount of the apartments are four-person). After explaining that I'm disabled and would greatly benefit from having a parking spot closer to my building, I'm asked if I have a placard (I do). After hearing this, an employee in the leasing office tells me I can take a handicapped parking spot closer to the studio buildings (which are at least 600 ft. away from my building). Handicapped parking benefits me in no way if I have to walk a long distance anyways. The whole situation was handled horribly, and the management seems to be a mess.

No parking for tenants and vehicle will be towed. The staff are inexperienced and are not helpful.read more

While the lofts are great their business practices are not. I've had to change my plans. With more…read morethan adequate notice. They have $1400 that is to be applied to another weekend. Brian does not return calls and I'm starting to think this is a scam. Absolutely no communication.

Nice place for beers and bar bites before listening to Zeparella next door! Would come back againread more

Had a friend who was looking here and liked it alot but ended up moving nearby. The location and…read moreprice were good but he wanted to be just a bit more near downtown.

From the owner: Property Managementread more

Great management! Thanks to yasmin, the process went pretty smoothly for their southhills crossing…read moreapts

I love living in these apartments. They are in a great location close to downtown. They are roomy…read moreinside, well laid out and quiet. The office staff is amazing, always helpful and accommodating. Leslie is the lady we have had for the last couple of years, she's been the best so far. She has definitely made improvements. Matt, the maintenance guy is fantastic, very professional and does a great job, always willing to help.

TL;DR: Abysmal communication from property manager and landlord, no basic maintenance (if there is…read moreit hostile towards the tenant for following instructions), double charging for move out cleaning. For more information read below, apologies for the in-depth review. If you don't mind nothing being fixed and paying double what you can find elsewhere in SLO for a single bed room, this is fine. Living in the one bedroom with a roommate makes the high price tolerable. Upon move in, many of the faucets had a constant drip unless turned to an exact point and the shower never properly drained. I informed the property manager of both. His reply to the former that it was not a high priority. It should be noted that the only utility that tenants pay is electricity, so it had no effect on me that the water bill was high due to bad valves. The property manager attempted to resolve the drain issue, to no effect, and didn't attempt to fix it there after. Neither of these issues were resolved during the occupational period and I doubt they ever will. As there is clearly no general maintenance done in between tenants. Document everything done by the property manager and landlord. The piston in the toilet had malfunctioned due to normal wear and tear, which in itself is an easy fix no big deal. So we contacted the property manager and he turned off the valve that fills the toilet. He informed my roommate that he would contact a plumber and that when we needed to use the toilet just to turn on the water and turn it back off after. We do just that, but, as the valves in the apartment are bad everywhere, it never turns off the water. He then contacted me claiming that we should, and to quote in full, "NOT have turned it back on, and by turning it back on full force you damaged the actual valve.. So, we had to replace the full valve and tower.. Fyi.. I heard your toilet running all night long, and you left it on even after you left this morning.. That behavior is not acceptable." Several things are wrong with this quote, mainly that it is illegal not to have a functioning toilet in a rental property, which was avoided by following the property managers request. Secondly, the valve was as closed as it could be, it was clearly damaged prior to this incident. The replacements installed were also caked in dust, as though they had been sitting in a shed for several years. The property manager, in his communication with me, phrased it as though we were not "allowed" to use the toilet, so there are some large issues with communication on his part. There will always be a common trend living here; the landlord and property managers inability to communicate effectively. Take for example the security deposit. For some reason, the landlord thought it was a great idea to hire cleaners for the apartment, which is fine but they have a minimum rate and charge for drive time for each apartment they clean, as though they travel to and from their offices between each apartment for some reason, as well as charge for their time cleaning. It should be noted that this place was left spotless, if not better than when we arrived. So I asked why they cleaned if professionals were hired and for some photos of what needed cleaning. Several weeks have passed and no response. Renter beware

Don't let the "convenient" location fool you. This place is not worth the high price whatsoever…read more There is no privacy with the manager always being in your business. There is a huge bug problem (multiple infestations) which apparently is the tenants responsibility. (Legally it's not). There are always loud drunken students walking through the parking lot at late nights. Work requests never get fulfilled. My main burner on my stove broke the first month I moved in and was told I can get a new stove if I renew my lease. My apartment was also entered illegally (no 24 hr notice) on multiple occasions. Either these people have no idea how to manage a business or it's just a cash grab for them. It does have a large bedroom however which is good if you want to share a room with someone.

Horrible, apt was dirty at move in. They charge for months the students are not there. ( one month…read moreprior to move in and a full month after) they also took a cleaning fee off of deposit after we scrubbed it as clean as it could possibly be cleaned. And far better than it was when moving in(pictures to prove it)

*Genuine review, not just a hater* Yes, finding housing in…read moreSLO is difficult, but please save yourself the trouble in the future, and do not settle for Valencia. Besides little things like the blinds easily falling off, cabinets coming loose, and noise from the parking spots below, this place has some serious issues. I have dealt with sewage water from the apartment above leaking through the ceiling of my parking spot onto my car, the constant smell of gas (more than normal) from the stove that never got addressed after I put in a maintenance request, and general rudeness from a front desk employee. $55 application fee is ridiculous, rent is steep for what you get, laundry is $2.50 per wash and per dry cycle (2024-2025), street parking is difficult to find a spot during most hours (if you don't want to fork out $1,000+ for a parking spot), poor accommodation for bikes given how many people bike to school. Writing this review hoping some student will avoid the mistake I made by committing to housing too quick. Please look elsewhere.

I lived at the De Tolosa Ranch apartments for five years and have experienced the past and present…read moremanagement. The management was always helpful and friendly. The current manager, Kim Carter, was a great addition in the past years. Kim Carter is the best manager in my experience living at the apartments. She was always available--she even assisted me after leasing office hours when I had a bathroom leak in my apartment. After my move, Kim helped collect my mail, which was a big help. Unfortunately, my move out inspection with Carol was not such a great experience. I had hired a cleaner for 200 dollars to help clean my place after the move and was told by Carol that it wasn't good enough (she complained that there were streaks on the mirrors and seemed determined to keep my deposit, flagging the most ridiculous things). I was in the military; I know clean! Fortunately, Kim stepped in and turned things around; she was fair. I can't say I like having to move due to a ridiculous rent increase, especially as a military Veteran that served in Afghanistan, home means a lot to me, and Kim Carter truly helped De Tolosa Ranch feel like home. I really appreciated her making life easier while I lived at the apartments. She was not only friendly, customer orientated, but has the utmost professionalism. She knows how to communicate with tenants. She was really the only reason I stayed at the complex for so long. It was comforting having a manger that was really looking out for you as a tenant. So I give Kim Carter 5 stars but the overall experience of living at the De Tolosa Ranch apartments for five years gets 3 stars. If I was able to live there longer ( no 230 dollar rent increase) and have Kim Carter as manger for the entire five years it would have been a 5 star experience.

Whoever is responsible for answering the phones is incredibly RUDE. I called a few days ago to ask…read moreabout available units, and it was one of the most unprofessional customer service experiences I've ever had. The person I spoke with seemed completely uninterested in helping, provided little to no useful information, and didn't appear to know much about the available units herself. First impressions matter, and this experience was very disappointing. I hope management addresses this because it's not a good way to treat potential tenants. For anyone reading reviews while deciding where to live, don't settle for this kind of treatment. There are plenty of other communities that value potential residents and provide the respectful customer service you deserve.