My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

Exceptional service which even included a house call for a problem with a new pontoon boat…read more Purchased last year, but I am happy to report that Huber's fixed it promptly. Another reason to buy local. Thanks Connor!

Ok, so I'm looking for a 16ft fishing boat. See one on fb marketplace @ Huber's. Fair price, just…read morewhat I want. Huber's is about a 50 mile drive, Saturday afternoon, call it a CV-19 escape! Arrive at the dealer and I get this story... oh, we sold that a couple of weeks ago... we haven't had small fishing boats for a while. Now Is this a bait and switch, to get you into a middle of no where to a dealership, so we can sell you something else? Confront them on this. One of the owners comes out and says, it's not our fault! We don't control or list our fb sales, some one else runs their fb page sales. It is not their fault it hasn't come down yet. What? Did I hear that right? No responsibility... really! Now hell, I've bought and sold stuff on fb, taking it off line, marking items sold, is as easy as marking it sold and poof! It's recorded for all to see. I drive an hour and 15 minutes, to a middle of no where marine dealer, who it appears in order to drive business to their doorstep using a post to bait and switch boat ad's? Folks go else where... I can see by other comments, this place seems to have problems.

My experience with purchasing my boat 2 years ago at CYW went very smooth and everyone was very…read moreprofessional. Unfortunately, there was a problem getting my title due to the Coast Guard government shut downs!!! It was very upsetting! CYW Rob Hannah (CEO) answered my phone calls every two week when I called for updates. I was pleasantly surprised that he did considering the sale was done and this was an issue that was really out of his control. After a year and a half, Carolynn Seabloom was hired and she was given the task to help me with my issues. I wasn't to happy at first thinking the ball just got passed to an employee and now it's not going anywhere! I was so wrong! Her energy and professionalism was unstoppable and a few months after she was on the assignment, I FINALLY got my title!!!!!!!!!! (Of course, NO more government shut downs help too!) So, I had to give them a shout out because both Rob and Carolynn I thought did an unbelievable job considering all the circumstances. Thanks Rob and Carolynn!!!

They treat their employees like disposable tools. Very unprofessional and cruel. It was better ran…read moreunder sunset bay marina, the new owners don't care for their boaters as much as they do not care for the people keeping the company running. They tolerate abusive managers and the HR is extremely bias.

Absolutely not! Never again. I'd absolutely never use this…read morebody shop again. Quality of the work is not up to par by any standards. They talk a good game and advertise a good game, but when it comes down to it...nope! I picked my vehicle up, still had dents in the door. Missing parts and they left uninstalled parts on the passenger seat. They also killed the battery somehow. A cheese ball outfit. Is it the office? Is it management? Is it the employees? Whatever it is, they're not bringing anything to the table. I'll tell everybody I meet who's looking for auto bodywork to avoid this place at all costs.

My daughter had a minor fender bender in her 2017 Jeep Grand Cherokee on June 3 that tequired a…read morefront bumper cover and very minor fender repair. She took her Jeep here because her mom knows some people their who told my daughter she would have it back in 5 days, that's how minor the damage. It has now been 1 month and my daughter still doesn't have her Keep back. I did not know she brought it to this place til after the fact otherwise i would of highly discouraged because i have never heard of anything good about Tom & ED'S from former employees to customers. They are very incompetent for a body shop and the quality of work is poor. I highly recommend NOT using this place unless you don't care about the quality or how long they have your vehicle after giving you a date fpr completion.

Suanne and her husband are great. Very straight forward. Which makes it simple. No B.S. I took my…read morecar there one time and Suanne came out and looked at the chip and said " I wouldn't worry about it unless it gets worse." How many businesses would do that? How many would have just tried to fix it or fix it and just charged me? I knew that I would be a return customer at that point. Check them out. You won't be disappointed!

Took my '85 Buick LeSabre to have them replace the trim around the vinyl top. I was told they…read morewould glue it on. They ended up using rivets. Damaged the paint job on trunk. Now have dimples along trunk. Returned to show them. Was told that the rivets were already there. Also molding did not wrap around the corners. They butchered the job, corners were done so sloppy, they don't even connect. Original quote $180. Total charged $287.25!

We bought our first boat from Fays back when they first opened. Had all our maintenance done with…read moreFay's and always got a good job at a fair price. We recommend Fays for your boating needs.

In addition to being ripped off $$$$ by Fays while our fairly new boat was being serviced for one…read morealarm code, Fays did additional damage to our boat by not running water on our jet engines while they tested it over the year+ that they had it in service. Our family nearly sank in Lake Michigan because water flooded the engine compartment as well as noxious fumes caused what we found to be a cracked carbon ring and melted resonator. In addition, our bilge pump was clogged with degree because they didn't not protect our boat while it was with them for more than a year. Bad combo. We could have all died, we lost two summers on our boat from their incompetence and they charged us thousands of dollars for parts and labor we did not agree to. It's been a nightmare to work with Fays Marina. Don't put yourself through it. We are still fighting them and I will not stop until they make it right.

We were looking for a boat lift and when we started getting quotes they were insanely expensive…read moreuntil we found Bob & Roz. They were able to work within our budget and customize a lift to fit our new boat. Great communication, very responsive & great customer service upon delivery & installation. We even got it earlier then expected . Would recommend 100%

We've had B&R put in and take out our lift for a number of years now and this year purchased and…read morehad them install a new pier. Very happy with the service and product. Always professional and responsive. Would definitely recommend B&R.