My Experience at Alderwood: A Journey from Frustration to Genuine Care…read more I recently stayed at Alderwood for rehab and was discharged not long ago. I want to share my honest experience -- the difficult parts, the turning point, and ultimately the reason I left with gratitude. During my first week, I was not thrilled with the care I received. I often felt overlooked. Some staff members -- not all -- seemed rushed, with little interaction or engagement. When I voiced concerns, I felt dismissed rather than heard. I repeatedly asked to speak with the person in charge of the nurses and aides, but she never came. I spoke with the social worker and the administrator, who reassured me they would address my concerns and send the nursing director. Still, she never appeared. My main concern at the time was how my legs were being wrapped. I wanted guidance, reassurance, and proper care. Then the inspectors arrived, and shortly after, I learned the director had been fired. This worried me even more -- if things weren't running well before, what would happen now? A few days later, a gentleman introduced himself as the nurse supervisor. At first, I didn't think much of it. He came in regularly, asking how I was doing and whether I had any issues with my care. I assumed he was just another staff member making rounds. But he kept coming back. He kept asking. And he genuinely listened. I even asked, is there a problem that's why you keep asking these questions? Slowly, I noticed a shift. The staff's attitude improved. They were more attentive, kinder, and more professional. I told him this directly -- that since he started checking in, the entire atmosphere felt different. He told me, the staff here are wonderful. They may just be under pressure but thank you, I will surely let them know. A few days before my discharge, I received a new roommate who struggled with yelling and screaming at night. I understood she couldn't help it, but it made resting and healing extremely difficult. I reported my concerns to management, including to a nurse named Tee, who said she would inform her supervisor. Honestly, I didn't expect anything to happen. My hope was low. I told them not to do anything about it, not even a grievance. I really wanted to just leave then but I physically cant. To my surprise, shortly after reporting the issue, the same gentleman walked in -- and this time he introduced himself as the Director of Nursing. I jokingly gave him an earful for not telling me sooner. His response is something I will never forget. He said: "My actions should speak for themselves. I want my residents to remember me not by name or title, but by how I made them feel." I cried -- tears of relief and gratitude. He apologized for my experience and for the rough night. He offered solutions immediately and even brought me earplugs. When I told him I was worried I wouldn't hear my alarm, he promised that a staff member would wake me up at exactly 7:00 AM -- "like you're in a hotel," he said. And he delivered. All my earlier frustrations were overshadowed by the sincerity, consistency, and compassion shown by the new Director of Nursing. His leadership changed the environment. The therapy team, nurses, and aides became more attentive, more present, and more caring. I left Alderwood feeling heard, supported, and respected. That is why I gave a 5‑star review -- not because everything was perfect from the start, but because the right person stepped in, listened, and transformed my experience. To Umesh social worker, the therapy team, nurses, and aides: thank you. To the Director of Nursing, Joe-mar your actions truly spoke louder than any title ever could. Now that I'm back to working, I've been sharing my experience at Alderwood -- not just the challenges I faced at the beginning, but the incredible turnaround that happened because of the people who truly care.

My father almost died in the facility. He had the flu and was kept on his back for a week until he…read moreended up in the ER with pneumonia. They are understaffed and cannot adequately care for their severe patents .

My mother was diagnosed with a very rare bacterial infection. She had surgery that removed most of…read moreher heel bone to eradicate the infection. Her post op care required a wound vac and a facility that was equipped to change it out every 3 days. This facility came up as qualified for this specific care. They approved the care order. After being there for a week, my mother's wound vac hadn't been changed and when I called to find out what was going on , I was told Benito was the only one trained to switch it out and he didn't work weekends. Left early for an "emergency" This was a Friday night. It should have already been switched out by this point I called and made a fuss. This care is the difference between keeping or losing her leg. Benito came back in on his day off to do the required care we paid for. When he went to change the vac out he ripped the bandage off my mother's open wound and caused tremendous pain. So much so my mom too afraid to let the staff know when she was having any discomfort. After that incident they were cold and distant with her and rude with me when I visited. She came home before she was ready because we were both concerned about elderly abuse. I would like to think anyone in this profession would treat people the way they would want their parents to be treated. Amazingly after this incident , they had another nurse do wound vac changes. Today we received a $3000 bill after being told her stay was covered by insurance. No itemized charges. Just 3/1 and cost of service. From the facility.

I'd like to be transparent in the fact that this review is after visiting the rehabilitation center…read moreon a tour, and I have not had a family member personally stay here. However, I have learned that it is challenging to know what to expect, and find good resources, so I felt like leaving a review might at least be helpful to some... The location itself not on a busy street, the parking could use improvement, however, there is some in the back. I do think the staff here is efficient and they were very responsive to phone calls and questions and coming in for a tour. During the tour I was able to ask any questions that I wanted to, and was able to understand clearly Aryana's responses. The way that this location is set up, included a short term, hallway, and a long-term hallway, the cleanliness of the areas were pretty good, and the overall facility did show a movie area, and boardgame area. I don't expect any location to be perfect, I did see a lot of seemingly happy family members visiting there, family while passing through the hallways... There was one spot that smelt of urine, but perhaps that was being addressed. Overall, I think if you are looking for someplace that your family needs to stay at, this is a good spot to begin your tour, and see.

Bringing a loved one to a nursing or rehab facility is nerve-wracking, especially after a long…read morehospital stay. After our mom spent over two months in the hospital, we were anxious about this transition. This facility has been nothing but wonderful. Brittney, the nursing director, has been incredibly supportive, and Kristin in social services has been amazing to work with. Gerald and Maria in activities go above and beyond to encourage our mom to have some fun during her stay, getting out of her room had been so great for her mental health. Our mom especially loves Bingo, which has brought her so much joy. She also had her nails done which made her feel so good! The rehab director is also amazing and truly invested in patient care. Everyone is quick to respond to questions and needs, and they genuinely focus on making our mom's stay as comfortable and positive as possible. We are so grateful for the care, kindness, and compassion shown to our family.

While my spouse was in View Ridge for rehab, they lost her clothes for 5 days in the laundry…read moreleaving her with no change of clothes for nearly a week. The administrator was rude and abusive to my spouse and me and attempted to financially extort me to private pay even though she had a pending medicaid application. I filed a complaint with the state. The state investigator said that this was illegal and represented an ongoing pattern and practice of financial elder abuse and fraud, as this was done recently to many patients and would lead to a serious fine and possible termination of the certificate to operate or accept new Medicare/medicaid patients. Additionally, they were caught lying to Adult Protective Services personnel and other state investigators. Do not send loved ones here Response to owner. Lying to a Washington state adult protective services investigator should be a crime, but unfortunately, it is not. If there was a claim of any kind of elder abuse, and it is already a confirmed fact that the staff will lie to protect themselves and the owner of this company. I repeat, do not send loved ones to this facility as their safety can not be assured from abuse of any kind. This facility was issued 3 citations and fines for the abuse of an elder in my wife's case

Brett is wonderful help. I cant thank him enough for showing me home care exercises. Best my neck…read morehas felt in a year. Dena is a great listener and helps me also love all the help so far I am getting there . So appreciative to finally get there.....Kerry

this business sold out and hopefully now they have actual medical care and PT that's isn't…read moreexploiting "pain management" education. in prior years their medical staff did little to help workers progress outside of internal referrals. Some even let people linger for a year or more without imaging. Substandard care that's hopefully better now they sold their biz.

In short My lovely bride and I know the local ERs all too…read morewell lately, and this one is by far the best. It's not attached to a hospital, but it's fully staffed and the care is VERY fast, capable, and caring. In long My wife had a massive stroke about 17 months ago. As often happens, she developed tremors, chronic pain, and now intermittent small seizures. This means we head to the ER every couple months even without a new stroke or other new symptoms. It just gets to be more than we can manage for her at home. Everett, Edmonds, and Mill Creek all have ERs, though the Mill Creek location is less known since it's not attached to a hospital. Same with this one in Lynnwood. Since my bride usually doesn't need to be admitted after a seizure, a stand-alone ER does the trick. We drove ourselves and checked in with the front desk. Before they could even put on her wristband, they were calling her back. Amazing. They wristbanded her on our way to the exam room. 3 people were already waiting to get her vitals, hook up monitors, and make her comfortable. Even more amazing. We've sat sometimes for hours in other ERs. No exaggeration. The doctor on duty was very present and focused. He reviewed her chart before coming in, and spent more time on it after asking questions. She was asleep, and he spent 10 productive minutes asking for every kind of info. They ran tests and made sure her bed was warm and comfortable. All the RNs and CNAs and whatnot were friendly and worked fast. Radiology was awesome, they had the most-modern mobile x-ray machine I've seen. I've seen more of them than I ever wanted to, believe me. We spent 3 hours there and never had pain-management issues get any worse, which often happens during long stressful waits. We really enjoyed chatting with all of the staff who checked on her. At one point, her O2 saturation dropped a bit, and before I could even figure out what the beep meant, an RN was in the room hooking up an O2 tube to her nose. I don't want to have a favorite ER, but circumstances demand that I know I need one. This is definitely it. If she ever needs to be admitted from here, she'd likely be transferred to Bellevue, since it's hard to find beds around here. But I can handle an extra 10 minutes drive time bringing her home if she saves *hours* before she even gets seen.

I brought a family member in here and the service was great. In and out quickly! The nurse Alex and…read moreDr. Kelsey Ford Bench were both great and caring!

Wow. I was referred here and the service was so absolutely terrible on my initial call to the…read moreclinic that after 15 minutes I advised I would seek treatment elsewhere. I can't comment on the level of care they provide, because to be perfectly honest, I wasn't going to risk it.

I'm in the middle of rehabbing my second knee replacement with the crew at Summit Rehab. I'm so…read morepleased with the treatment I've received. Every therapist there is professional and knowledgeable, and the office has a fun vibe. Definitely scores a 10 out of 10!

They offer varieties of home health care . Most of the workers are experiences. The owners are…read moredoctors.

I love CHC services. I have a rare genetic disorder that leaves me in an excessively fragile…read morestate. I can literally dislocate a shoulder simply by opening a refrigerator. Needless to say, I am unable to care for myself when my husband is on travel. That's why I'm SO thankful for CHC. Whether for one week, or three weeks, or even months due to neck multiple neck surgeries - I know that CHC will send a qualified, kind, hard-working to come help me. Everything from taking out the trash, cleaning to tub, cooking, driving, grocery shopping, washing my hair - they do it all with a smile. After my neck surgeries I needed help with everything - and I was always treated with dignity and respect - even when they washed my butt. Whether you're looking for short term care, or long term care, I highly recommend CHC Services.

Quick Positives about this place: 1 - run by a Registered…read moreNurse 2 - very clean and organized facility 3 - staff very closely adheres to medical and safety regulations 4 - staff are kind and friendly 5 - residents (patients) always seemed happy and well cared for My Dad was a resident here recently and I wouldn't have wanted him anywhere else! This Adult Family Home is actually Owned and run by a Nurse (RN), which is not always true. Many are run by Nurse Aids (CNAs). The Owner is very kind and did as much as she could to be helpful in arranging for my Dad's care and medical needs. The RN and CNA's who work here follow medical and safety regulations more closely than the nursing home staff, so it was easy to trust that they would provide good care for my Dad. They even helped my Dad discontinue medications that should have been stopped by the nursing home doctor by helping me understand how to talk with my Dad's primary care physician about his medications. I wish I had moved my Dad out of the nursing home and into this Adult Family Home sooner, because he received better care all around.