This is a motel, not a hotel. At $240 a night, beware there are few to no amenities, the office…read morecloses at 9 so no access to ice or a microwave. The employees were rude when we were there, but we didn't really care about that. The room was small but relatively clean. Not worth the money, though.

Basics are that it was clean, comfortable, and they had great staff!…read more We needed somewhere to stay for an event at the casino. This was plenty close and a GREAT location off the river. Easy walk to shops and some great dining as well. Would highly recommend for a quick overnight stay on your travels!

Had a great visit to Harrah's Cherokee Casino while staying nearby at Days Inn. The casino is neat,…read morespacious, and well organized, which made it easy to move around and enjoy the experience. The service desk was very helpful, and as a newcomer, I received a $25 table coupon, which was a nice bonus. The food court had several fast food options--quick, convenient, and satisfying between games. Roulette is my go-to, and luckily, I had a good run and even won some money, which definitely made the trip more fun. Overall, it's a solid casino experience with good service and a comfortable atmosphere. It may not have the scale or energy of Las Vegas, but it's still a great spot for a fun getaway.

When we Checked in via kiosk, it was an easy process. Our bags were quickly delivered and all was…read moregood. UNTIL our door opened and another couple had same room assigned. WHAT? Called front desk who was not the least bit concerned about the security breach and offered to have someone meet us at our new room. No mention of moving our bags or how we were to get to our new room cause the elevators are all key activated. Took 90 minutes to get settled into our new room after a manager stepped in. Room was ok, fairly clean. The food choices for a real restaurant were limited. A kiosk driven ordering area does cover all the food court places and clearly works better than the check-in kiosks. Food was pretty good. Tomorrow will be contacting the hotel to get the $50 credit I was to have received for the check in fiasco. All in all a frustrating experience and I won't be back

We came here for an Elk watching trip. We normally stay somewhere else but everywhere was full. We…read morebrought our little dog and they allowed for him for a small fee. The bed and room were nice. The bathroom probably needs a little updating but all in all it was a good stay.

Outstanding customer service. Clean and good size rooms. Friendly associates. They gave us late…read morecheckout 2 days as we were stranded due to our car being broken down. We had breakfast both days and it was good and they had it available until 10am. If we return to the are we will definitely stay again.

I was hesitant to return to the Fairfield Inn in Cherokee again but the rooms in Murphy were more…read moreexpensive and looked very outdated so I decided I was better off with going where I had been before and just needed somewhere to sleep. I was provided a welcome bag with a water, Doritos and a Hershey bar. So that was nice. The AC in the hallways were working this visit and the AC in the room was working. So I am glad those issues were fixed. The hotel seemed much different than my prior stay. A problem still not addressed is with the outlets as there was not anywhere to plug in my laptop at the desk. The only outlets I could find were in the bathroom and on the bedstand. I did find a power strip behind the desk later but those were all being used. The tv turned on by itself at 2:52am and woke me up. So if I ever stay here again, I will unplug the tv before going to sleep. Breakfast was mostly good but some of the items like the fruit compote, seemed rancid. After one bite I decided it wasn't worth getting sick. The items weren't stored properly or replaced with fresh from the day before. I was happy to move on. If someone hadn't set the timer on the tv to turn on in the middle of the night, this would have been a great stay. So I would return here again but unplug the tv the next time.

Comfy and convenient. My cousins and I enjoyed a nice stay at the Fairfield Inn. They had comfy…read morebeds, which was perfect for our night before hiking. It was also conveniently located across from the casino, so we could get late night food, as we arrived late in the evening. They also had a great spread for breakfast, which was included in our cost. There was also a small gym, which allowed me to squeeze in a quick run in the morning. The staff were incredibly kind as well. We would definitely come back for stop through to the Smokies.

Worst IGH property I have ever visited. Called to confirm my reservation which was booked online…read moreand I had a confirmation number. Hair in floor of bathroom. Breakfast was late and the hotel was full of guests. Do not recommend this property. Needs upgrades.

This hotel is just trashed and needs better management and they are so biased towards their…read moreemployees and half of their equipment does not work or clean good fuck this place with all my heart

Excellent propriety on all fronts. It's clean, the staff is pretty cool (maybe slightly guarded),…read moreand the convenience to Harrah's is incredible. Just walk across the street. You also get free breakfast, quiet rooms, and a seasonal pool. If I were really searching for any negatives, booking this place is somewhat of a gamble because they don't do refunds. That's based on my experiences anyway. But you will get incredible value! The only other negative is that you have to take the scenic route around the river one way or the other to get to the property. If it's late at night anf you're a female, you might want to walk with a friend or ask security to escort you. I have never heard of any problems like that in Cherokee. This is probably because the tribe wants people coming back. If you interfere, it ain't gonna be good! This is their land. I highly recommend you respect it. The clink on an Indian reservation is probably one of the last places you want to be. We went off the reservation on the review though, didn't we? My bad! This is an awesome place to stay. Not my #1 in the area but my top three due to convenience and the ability to walk to the hotel (I drink red wine sometimes). I will be staying here for one night very soon. Looking forward to it. And I will not tell you my #1 property in the area. I want to keep that secret to myself. But this place is pretty awesome!

We arrived at the hotel on Thursday evening at around 10 pm, which is well past check in time, but…read morethe desk welcomed us just like we'd been expected at the regular time. The lobby was clean and orderly as was the hallway. The room was sweltering when we opened the door, but thankfully, the air conditioner was working perfectly and soon had the room cool and comfortable. The room itself was nothing spectacular, just a good basic comfortable room for the two of us to sleep in and relax after going on our daily adventures. If you're looking for a "resort" this is not the place for you, but if you're looking for a nice place to stay for yourself and your family I can recommend this highly. And it's right across the street from Harrah's which has an excellent Gordon Ramsey Food Court. If there was anything that I could recommend that the hotel could do, it would be to update their bathroom fixtures. They're a little dated.

The hotel exterior was clean and well maintained, the flowers on the railings are absolutely…read moregorgeous! We stayed in a non-smoking king suite and it was clean, smelled clean, and the hard floors were a plus for us. The front desk attendant was friendly and helpful, check in was fast. I hate I didn't catch her name, but she was a pleasant person. This hotel is within walking distance to shopping, restaurants and the Oconaluftee Island Park. The guest WiFi worked well and they do have a free breakfast , but we did not check that out on this trip. We were only there for a one night stay, but it was quiet at night, the bed was comfortable and we would definitely stay here again, the price was reasonable for the convenience of the location.

Cleaning crew leaves their hair behind in the room and the walls are peeling but we were only…read morestaying for one night so made the best of it after a little light cleaning. The location is in a nice area and the beds were comfy so that was a plus. Walls are thin so pack earplugs if you don't want to hear your neighbor snoring.

Enjoyed this Ma and Pa lodge for our stay. Although the hotel is kinda old, The room was very…read moreclean, the surroundings were safe and very quiet which was great as I am such a light sleeper, and the Bed was comfortable. Our breakfast was home cooked by the owners wife , Sue, and was delicious! A vegetable frittata served right out of the cast iron skillet. Good and hot! The owners, Mark and Sue, were both very nice and eager to serve. I would definitely stay here again.

Located along Tsali Blvd, it is easy to find. There is a small hill to drive up to the main office…read morewith the rooms extending out in a line away from the main road. It looks like one of those older motels where all rooms are ground level and you park right outside your door. The main office is very small with a window to talk to the clerk. We had made reservations over the phone and everything was in order. We got our key and parked right outside our room door. The room is a bit small but better described as cozy rather than cramped. Walking in you find the bed and a small sitting area with the bathroom at the rear of the room. Everything was in good working order and smelled fresh. This was everything we wanted in a room and nothing we did not need. It was also very quiet, and you could sit out in front of your room if you wanted to enjoy the cooler evening. We did not try the breakfast as we had planned to meet at a local restaurant, but the omelets certainly looked good. We absolutely would stay here again when in the area, and next time we will try their breakfast.

This was a nice place to stay and the staff was helpful and friendly. We arrived around 10pm after…read morea long day of travel and rafting. A gentleman named Joe checked us in quickly and made sure we had everything we needed. He was the best! Even offering to print off directions to a place we had spoke about. Great customer service and just want to give him a shout out for all his help. Our accommodation were fine. Our room was clean and had a balcony. The AC was a bit noisy as thats a common issue in most hotels. Over all a very good experience and we would stay there again.

One of the nicest Comfort Suites I have stayed at in a while…read more Nice clean, large rooms. Excellent price. Pleasant staff. I highly recommend this hotel.

The Cherokee Grand Hottel gouged us and charged ~$220 for one night. At $70, I would still feel…read morecheated. The owners should be embarrassed of themselves. We stayed in the supposedly renovated main building. Our room was filthy. There was fresh blood on the bottom of the toilet seat. Large crumbs and a discarded drink top were strewn across the floor. A vacuum cleaner may not have touched that floor in days. In its current state, I would NEVER stay again at this hotel. Based on the condition of the room and facility, I would not want to spend more than $50 per night. The room was so cringey that we couldnt sleep in the supplied linen. We slept in our clothes on top of a blanket that we brought with us (we left the blanket behind with the bad memories.) This place was so bad, that we knew that if we asked for another room, it would be just as dirty... or worse. We actually woke up tired and sore from this ordeal. A horrible night after a great Santana concert. Things were so bad that we didnt even want to try their "free breakfast." NEVER AGAIN NOTE: Two positives: 1.) The hotel personnel were courteous and seemed pleasant. 2.) I checked for bed bugs and didnt see any.

01/28/2026 I HIGHLY recommend The Cherokee Grand Hotel on…read more196 Painttown rd. in Cherokee NC. The rooms are clean and comfortable, the Shuttle service is great and the Customer Service is Outstanding from Chip and Pasha! Thank you both for Top Notch customer service. Paul Lauderback Knoxville, TN