[[HIGHLIGHT]]Thank you Pinky for helping us out when we were in a wreck in newton.[[ENDHIGHLIGHT]] We will definately use Pinkys for our future towing needs. Pinky had a great price and was very polite. read more

[[HIGHLIGHT]]Very poor customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very poor problem solving skills.[[ENDHIGHLIGHT]] Driver was incompetent and angry person and I believe his goal is to respond and leave without having to work. USAA needs to remove them as a vendor. Had them dismissed and then had Goodyear come out. Night and Day difference. read more

Triple Negative rating. [[HIGHLIGHT]]Very rude and disrespectable driver.[[ENDHIGHLIGHT]] Pulled out from a county road to cross the westbound state highway 231 and blocked both lanes to get to eastbound 231. The Pinky's driver literally caused 3 cars to do a hard stop while there were no cars in sight behind us. The driver pulled out within a short distance of all of us traveling 55 miles an hour and blocked all lanes instead of waiting for us on to pass when he would have had no traffic approaching him. What a rude jerk. State troopers need to be aware of his total disregard for the traffic that has the right of way. The bully will meet his match - hopefully in a way that will cost him a lot of time, money, and grief. read more

I used them twice last night for roadside assistance. First time was for a jump start, and then after that didn't work, they sent a tow truck. [[HIGHLIGHT]]Both staff were friendly and professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They went out of their way to help me and make sure everything went smoothly.[[ENDHIGHLIGHT]] Fast response and good service! read more

Battery service told 1 hr wait .... 3 hrs later he was still 30 to 40 min away [[HIGHLIGHT]]they had a shitty attitude like im the problem[[ENDHIGHLIGHT]] read more

Predator towing company tows cars without looking for a parking sticker charges you again to tow your car off thier lot.

Horrible and unethical. Brought my car in for repairs. It took over a month longer than they originally told me. Then they missed something and charged me an extra $500 but couldn't tell me why. I heard from 3 other people they did the same thing to them. [[HIGHLIGHT]]The receptionist lied so many times it became comical.[[ENDHIGHLIGHT]] Finally got my car. It broke down less than a mile from their shop because they forgot something. read more

BEWARE of Pinky's!!!! If I could give this company a zero I would. I called AAA and requested roadside assistance. I waited for roadside assistance on Alabama Hwy 431 for over 2 hours and after more than 2 hours of waiting the owner of Pinky's cancelled my service request. He cancelled my service request because I did not know if my spare was fully pressurized (I had a donut spare). He said that it would be a waste of their gas to provide me service if my spare was not pressurized. A state trooper stopped to check on me and assured me my spare was pressurized. I called PINKYS back and I begged for help as I'm a 65 year old woman and he refused. During this time I called AAA three times and I never received a text or service. Stranded, I then called my auto insurance company (iConnect) and they called Kevin Goodyear Towing which showed up within 20 mins. I have shared this information with AAA and strongly urged the company to remove Pinky's Towing from their list of roadside vendors. read more

Used them to tow our 43 foot Class A. Great service and the guys that arrived were pleasant to work with during a stressful time. Dispatch was also helpful. read more

He was supposed to tow our stranded car last weekend. After waiting for his crew for 2 hours, he arbitrarily canceled. There was no justification. We had a to wait for another tow company, which took another 90 minutes. Mike, the owner, is a POS. Don't do business with him. read more

UPDATE: Another mechanic in good standing has confirmed that Pinky's garage did NOT actually do the work they claimed to have done on my daughter's Corvette. In fact, they also found that the car did not need an engine as Pinky's claimed, but had other issues, including still needing the work that Pinky's claimed to have done. read more

DO NOT USE THIS COMPANY!!!!! If I could rate lower than this I definitely would. Mike Pinkerton has the worst customer service to be a business owner. If you're a woman, he will belittle, gaslight and talk to you like you have no idea what you're talking about. He had my truck for 4 months and didn't do any work on it what so ever. I ordered the majority of the parts, brought them to the shop which they've had since May. In June I was told they ordered the last part and was waiting for it to come in, I called every week for over a month and was told they were still waiting for. I call to check on it today and see if there was an expected date on the part or a tracking number for it, he accused me of rushing him and proceeded to cuss at me. Needless to say, I had it towed somewhere else. read more

called at 4 am, 30° outside. they were there within an hour, like they said. not much more I could have ask for. This was the second time I have used them with no issue. didn't scratch or drag my very low car either. i paid cash, maybe done of the bad reviews are because they're being used through AAA etc idk. read more

They towed my vehicle to the auto body shop from the impound lot, it was stolen and recovered. The guy who towed it to the auto body shop did not secure the vehicle as he should have. The device that was to be placed on either side of the tires was not placed, the car was angled with nose in the air and the underneath was damaged because of this negligence. Called Pinky's to let them know that it was unacceptable, tires not secured as they should be, and that the driver told the auto body shop his truck was broke and acted as if he couldn't care. Made the mistake of telling them I would be notifying my insurance company and requesting they drop the contract, Pinky's did not offer anything except, "Ok thank you" and hung up. My car was stolen which is enough of a headache. But to have a driver do what this gentleman did and then the attitude of the lady wasn't needed. I have notified my insurance company and fingers crossed they do not use this company again. read more

If I could rate this a negative number I would. I was given an ETA of 11:16 PM. An hour. I called them twice with no answer and a full mailbox. I waited until 11:45 PM to call GEICO back who promptly called this crap hole of a towing company with no luck. They had to cancel the service and order me a new one. A waste of time on a work night. I hate them. read more

great service & great people . I had requested roadside assistance through AAA & they performed the work as requested . any time I have used AAA, no matter the company, it takes a while to get them out . so, when the reviews say "they took forever" Just remember they booked through AAA most of the time . for whatever reason AAA takes while to get towing service out read more

Terrible. AAA did their job fantastic, however, this tow company is not reputable. We never got a call from them. 1 hour passed by, which was half an hour past their estimated time. so we called the insurance company. In return, AAA called them and let us know that the driver will be another 20 minutes. Basically, went back and forth for another 1-2 hours. Left is stranded. Untrustworthy company. Do not use this company. read more

do not use this company for a tow they do not show up nor call you to let you know. they lie!

Towed me last friday after a busted radiator. Simple easy tranaction through AAA. Great service .

I contacted AAA to have a truck towed. They said they were sending Pinky's Towing from Ozark and that they would arrive within 30 to 60 minutes. The driver finally showed up two hours after I originally placed the request. He had a teen boy with him that I assumed was his son. The mechanic had forgotten to put the old engine in the bed of the truck as promised and asked me to ask the tow driver to back the truck into their driveway once he had hooked up the truck. When the driver arrived, I told him the mechanic had asked me to ask him to back the truck into the driveway. The driver told me that wasn't part of the deal and in a rather rude voice asked why it wasn't already done before he got there. I told him I had no idea but that I needed the engine and asked him how much he would charge me to back the truck into the driveway, all of about 20 yards. He said he didn't like my attitude. I told him it might have something to do with waiting more than hour past his promised arrival time. I again asked how much it would cost to let the mechanic place the engine into the bed. He said he would no longer talk to me and started yelling for the mechanic. I had turned away from the truck and had begun walking up the driveway when the tow truck driver backed his truck up squealing his brakes and then tore up the driveway right beside me coming within a few inches of hitting me. I believe he did it on purpose to intimidate me. He rolled his window down and started yelling at the mechanic and me. In all fairness, I yelled back with a few not nice words of my own and told him he was fired and was no longer allowed to tow my vehicle. His son was yelling as well. They drove away only to return later with another towed vehicle. The man and the boy were laughing and waving at me and acting like fools. I was embarrassed for both of them. I also called Pinky's Towing and spoke with a woman that turned out to be this fella's wife. I explained what had happened and told her I would be filing a complaint with AAA as well as leaving reviews about his behavior. She told me that the mechanic had recorded the conversation to which I stated I had hoped he had because her husband had acted like an ass. I asked the mechanic about it and he said he had no idea what they were talking about and had not recorded anything, as I suspected. I wish I had been smart enough to record it myself so that I could show how close he came to hitting me with his truck. So not only did he not get any extra money for loading the engine, Pinky's also lost out on the money for the tow, proving that they are just not very smart. AAA sent another wrecker service to tow the truck. He arrived in under 30 minutes and was very professional and towed the truck without any problems. I filed a formal complaint against Pinky's Towing with AAA. As a 25-year plus member of AAA and I asked them to please reconsider using Pinky's in the future. read more

I do NOT recommend this business. My husband had a flat tire on his car due to a nail. It had to be towed by a flatbed since it was not able to be towed by a regular tow truck. Pinky's was called by the insurance company and they said they would pick up the car between 1-3pm the next day. I had not heard anything by 2:45 on the day of pickup, so I called Pinky's. The woman who answered said they were not coming because they sent their flatbed across state lines. I was very upset. I let her know I rearranged my day for them. Now, I had to find another service to help get my vehicle to the dealership. Furthermore; my appointment with the dealership had to be rescheduled for two days later. All of this inconvenience because they didn't have the professionalism THAT morning to call me to let me know they messed their schedule up. This was actually a blessing in disguise. I looked online at their reviews. They are horrible. I then spoke to someone who has worked with them. This person stated they are not careful with handling their vehicles and have damaged several. Look at their reviews and the photos people have submitted of the damage they have caused to their vehicles. DO NOT USE THIS COMPANY. read more

Pinky's damaged my client's vehicle suspension and absolutely refuses to pay for the damages. Will not even inspect the damage nor provide an email address where we could send them pictures of the damaged suspension components. These actions show they have NO intentions of being responsible for damages they cause! Keep looking when looking for a towing company! read more

Ive used pinky s recker service for many years. They have towed ,uf i had to guess how many cars it would be in the 100s. Out of those i cant ever think of one time i ever had any property damage. They have always been the poster child for professionalism. And to all you other customers that arent completely satisfied with Pinky's Wrecker Service. Not to be rude to any of you,but first you may have wanted to check your vehicle for the damages that made you call pinkys service in the first place. And to all the staff down at Pinky's. Us older clients thank you for every day you come to our aud and keep up the perfessinal service. Its the best around. And im Bobby Willis and i aprove this message. read more

My motorcycle broke down so we called our insurance company, Geico, at 1:01pm. Geico calls Pinkys for the tow. Pinkys calls me right after the Geico call at 1:13pm to confirm the price with me & says it'll be an hour wait. Cool. We find a tree to sit under on the side of the road and wait for an hour & a half in the Alabama summer heat. 2:30pm and still now tow truck in sight. Call Pinkys at 2:32pm and the woman says the driver had to stop for fuel, she was just on the phone with him 30 mins ago so he should be there any minute. 3:01pm the driver finally shows up. Says he just got the call 20 minutes ago to come get us - an hour and a half after our initial call. And get this - the office lady at Pinky didn't read the vehicle details and thought we had a Honda Civic. The tow truck doesn't have any kind of straps--only chains-- so he can't tow my bike! Great! I am literally on the side of the road as I write this, going on 3 hours in the sun & heat. Do not recommend. read more

Extremely unprofessional crew. Said they would follow us to the shop then sped off without telling us. Did not tie the car down with any kind of safety chain. When they left they scraped their recovery boom down the driveway, scraping up the concrete. Will recommend to USAA that they are removed from the authorized list. read more

TERRIBLE!! BEWARE!! DO NOT GO THERE PLEASE!! AAA had them dispatched to tow a car for me. The gentleman that came was pleasant. I asked how much they would charge to fix the car. He called to check. The ball joints were the problem. I said for both? He said yes if you buy the parts. My son was paying so I called him. He said ok. The driver told me to go to O'Reillys to get the upper and lower ball joints. He followed me there. He took the parts with home and went to Ozark to Pinky's. This was Friday November 15, 2019. Th called on Saturday only to find out they wouldn't open til Monday. I called on Monday they said check back. Finally on Wednesday they said come get the car. It's $440.00. I said no. I was quoted 225.00. The First Lady I talked to was pleasant. She transferred me to someone else. She was mean and nasty. She said if you want your car it's $440 how are you going to pay repeatedly over the phone. I told her the guy wrote down 225.00. She said bring the quote. We went to Ozark. I showed her the card. She called her husband. He started yelling in the phone saying I don't care what the quote says. It's 440 if she wants the car. I had no choice but to pay. She then said it's 450.00. I say what!? I broke down crying because I didn't know people could be so cruel, nasty, and crooked. I could no longer speak for crying so. My fiancé had to finish the transaction. Now my son has come in from work to test drive the car only to find out it has been trashed and the back seat has been taken out, the lights are flickering but they didn't before. Please do not take your car there or be towed there!! The owners are the most rude and unprofessional people I have ever seen! read more

Pro Offered to repair damage cause by Pink's for free Cons Damaged my vehicle during towing ($250 Universal Joint Broken), rendering car undrivable Did not follow up to schedule repairs (finally called them 3 days later) Did not provide alternate transportation to relace Refused to talk to me during weekends (verbally told me to try again on Monday) On Monday stated car might be done by Tuesday On Tuesday stated car might be done by Wednesday On Wednesday stated car might be done by close of business At close of business Wednesday I visited garage to check progress on my car, say vehicle sitting in the back, no progress made, Owner told me I'm not allowed in the garage Owner refused to give me time to schedule pick up (Despite my being clear I live 30+ minutes away and have no other way to get to work than the vehicle he damaged) Owner refused to return my key to me Owner refused to show me the "work" done on my vehicle Owner threatened to remove me from property Owner mocked me for wearing the US ARMY Uniform (I come straight from work) Owner Continued to mock me as I left the premise Awaiting USAA and Agero to resolve issue, possible police intervention to retrieve my property form Pinky's I do not recommend this company for any service, and it may be possibly dangerous to interact with the owner. read more