Wow this place is awesome staff very nice and polite. I really like the receptionist Jennifer she…read moreis always smiling. I missed 3 appointments because they moved their office right next to the elevators. Nice and clean office everything brand new woot woot. I truly love this place. Very professional.

Great staff that works with you to get you in to see your preferred doctor. Caring and personable.read more

I noticed something after I saw all the other reviews. Dr. Hsu only bothers to respond when it's a…read morevery positive review. He doesn't bother with the negative review because he can't admit what he does to some of the patients that come through. **Dr. Hsu: you disrespected me so bad back then but it feels like yesterday. No one expects when you go to the doctor for help to be disrespected making fun of them under their breath to the Nurse Rhonda. Shame on you for not caring.

I returned for a small cosmetic procedure today (getting a little work done for my b-day) and was,…read moreagain, very impressed. Minimal wait time... actually, If I had to say anything, there isn't enough wait time. There's sooo much to look at in the office that I didn't even get read about all the other cool stuff they can do and the 2 procedures I had done were back to back and virtually pain free thanks to the courteous staff and knowledgeable doctors. I'm looking forward to going back more than any person probably should look forward to going to the doctor.

Absolutely impressed with my first time there Everyone was…read moresuper friendly and knowledgeable Consult with Claire was very informative and pleasant Booked my first appointment I highly recommend this group

Overjoyed, with total experience! From the front desk assists to Dr. Kyle Bhatia and staff,…read moreKatherine & Ruby, professionalism, knowledge, empathy, skill, and sense of humor regarding a Squamous Cell Carcinoma. Met all requirements of my year-end insurance policy change without a glitch; diagnosis, biopsy, surgery, and follow-up all within a 3 week time-frame. I followed their directions with no pain or swelling to my amazement. Thank you Oak Dermatology!

I've been coming here for years and have seen 3 or 4 different doctors. All have been nice and…read moreprofessional. Office staff is helpful and I generally dont wait long once in the waiting room. The offices are pretty clean and bonus windows to look outside while you wait.

Do not go here. I had a mole removed and they did not remove all my sutures/stiches ten days after…read moremy surgery, so I had to go elsewhere to get the sutures removed and the wound did not heal correctly. I contacted the office multiple times about getting the sutures removed and they did not care and just wanted the bill paid immediately. It is difficult to speak to anyone on the phone there as you will be on hold for 25 minutes. The staff is always in a rush and don't care about doing a thorough job. It seems that this office cares more about the elective cosmetic services then anything medical related. It is hard to get an appointment at the office you want to visit so they want you to travel to their other offices which are not close. I had a mole on my head that was atypical but not cancerous, but they said I should get it removed. They told me that the removal process would be quick and that all my hair would regrow. I showed up to the office to get the mole removed which they did not inform me of what the process would be and just told me to lay down. I asked multiple questions, and they said that it will be quick with no other details. Most the staff there are very young and immature. They will talk about their weekend and completely ignore the patients. I laid face down for over 45 minutes with the staff never asking if I was comfortable. When I returned to the office ten days later for the 8 sutures/stiches to be removed there was only 6 removed and 2 were missed. I'm not sure how they would have missed removing the sutures, but the staff seemed to be in a rush. I went home and a week passed by till I realized that 2 of the sutures/stiches were still there. The wound was hurting, and I could feel the hard sutures still there, so I called the office which they did not believe me. Attached is the photo of the 2 black sutures still there (My hair was longer at that time but is still noticeable). After five months none of the hair has regrown and there is a large scar that has not healed correctly. The scar is very noticeable now and I must wear a hat to cover the missing hair. The second photo is what the scar looks like now.

At my appointment I was told I'd be called with the results of my biopsy, but because of the…read moreupcoming (Christmas) holiday, there may be a delay and not to worry. That's easy to say, but difficult to do. Still, I was patient (all the while having coworkers, students, and family asking me for updates). After 2 weeks I was getting antsy, so called and left a message. In doing so, you're prompted to record certain information: "State your name and hit the # key; State your doctor and hit the # key; State the reason for your call and hit the # key," etc. The PA-C who did the procedure called me back within a few hours, but apparently the "reason" for my call wasn't relayed, because she had no idea why I had called. After that bit of awkwardness, she said she was surprised no one had called me with the biopsy results. They were negative. The end. I mean, that's great and all, but here I was a bit anxious (while trying not to be, but my mind goes 20 steps ahead and into the "what ifs" pretty easily) the whole time, waiting like I was told. The next day I went to my mom's to find a letter from them stating the negative results. Again, great... but a phone call - like I was told I'd receive - would have been much, much better. I mean...this relates to skin CANCER, which I've had (the deadliest kind, mind you) - probably should be a little higher on the "Let's make sure we follow up with the patient like we said we would" List. Disappointing.

Okay, so while I love the level of care and how they've made my face look post-skin cancer, I'm…read moreannoyed with their billing antics. I paid $800 for cosmetic surgery to laser on my face... and then scheduled a followup appt. to make sure all was well with the laser I just paid a load of cash to have done. I called before coming in to that appt. as I felt it looked good and wanted to make sure I wasn't getting charged. She told me I wasn't because it was a follow-up to a cosmetic procedure I paid out-of-pocket for. I went in and was nonchalantly talking with the doctor about my lasered areas (one being my skin cancer scar) and said that sometimes it breaks out with tiny pimples and if that was normal... as a result of the cosmetic laser. He looked at it and diagnosed me with something. Because he gave me an (untreatable) diagnosis, I was charged $40 for that appt., even though it was my followup and not a new concern. Still annoyed. Make sure you are careful in speaking about finances and what you ask for. It's pretty ridick that I'd be charged for him to tell me the little pimples (using a fancy term) are normal as a result of the surgery I've had. BS I tell you. I'll still go back because they did a nice job when all is said and done, but I just hate being nickel and dimed about every little thing.

I'm deeply disappointed with my experience at Oak Dermatology, specifically regarding the MiraDry…read moreprocedure with Rachel. From start to finish, the experience was truly traumatic. Despite expressing discomfort and obvious anxiety stemming from the intense physical pain of my initial procedure with Rachel (which makes me sweat just thinking back to it), both Rachel and Rhonda flat-out refused to let me switch providers for the second treatment. I finally received approval to switch and booked the appointment, only to be told a month later it was being canceled if not done with Rachel. Their rigidity and lack of empathy was appalling. Let me preface this by sharing that I have a high pain tolerance -- I've fractured my hip during military service and have tolerated Opus treatments in the past without flinching; yet, the pain of this procedure was infinitely worse than both of those combined or any surgery I've had. It felt like someone was literally burning off my armpits for over an hour. Between that and the endless injections that wound up being futile, I have never cursed so much in my entire life in one sitting. Nothing Rachel attempted helped with pain management, and my clear distress was minimized and ignored after I recounted the experience to her and the staff. If both Rachel and Rhonda are supposedly qualified to perform this procedure, why refuse my simple, reasonable request to switch providers for the second round of treatments? Had I known they would be so inflexible and dismissive of my well-being, I never would have chosen Oak Dermatology. Now, I have to spend several thousand more dollars to do the procedure anew elsewhere, since the discounted second treatment is non-transferable wherever I go next. This clinic clearly prioritizes their own egos and reputations over patient comfort and care. It's incredibly disappointing to see this kind of arrogance in a medical setting. While Dr. Hsu and Stephanie are genuinely wonderful, competent, and caring professionals, my overall impression of the practice is deeply negative after this. I would never return to Oak Dermatology after being treated in this way.

Horrible service. Constant run around, not helpful with follow ups. Horrible online AI phone/text…read moretree. They just keep making appointments for everything to get you to come in for everything. Find another dermatology office; don't waste your time with this place. The phone just rings, the office location is horrible for parking and the PA's are horrible in communication.

Dr. Reddy is a kind and compassionate person. She took the time to listen to my concerns, did a…read morethorough check of my skin and was reassuring in terms of next steps. I highly recommend Dr. Reddy!

Dr Lalitha Reddy is a great doctor. She's warm, friendly and explains everything in detail. She…read morelistens to her patients and recommends the best course treatment I have 100% confidence & trust in her. I am so happy she's out on her own. There is an entirely different atmosphere in her office compared to when she was with Premier. Office staff and nurses here are friendly, warm & welcoming; which is the opposite from the last office. I wish her much success on her new endeavor.