I have been going to Pinnacle salon for 13 years, I love Jay! But Maryann should not be in the service industry. When owners are absent it is not the same level of service. I have been a loyal customer and have been with Jay, Freddy & Maryann. I missed an appointment and received verbal and written abuse. This is not the way you treat customers! BTW I called you Debbie to let you know what is going on in your business. read more

Pleasant, funny, and professional crew at Pinnacle! I'm happy with the results after a year of home haircuts/no haircuts, and Frederick (@inkthairman) paid close attention to what I was going for and worked carefully. Wash, cut, and blowdry $50. There seems to be a long-standing, bantering customer base and no-frills setup here, still very welcoming to a newcomer who found the good reviews on Yelp and walked in! Tip: few free spaces in front of the store, or meter parking in the lot across the street read more

Pinnacle Hair Salon - Hair Salons Near Me - Waltham, Massachusetts

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This salon is a hidden gem! They have talented hairstylists who do it all, and for very diverse clients, all ages, all hairstyes, all everything. Welcoming vibe. Prices good. Giant Waltham parking across the street. I highly recommend, especially the hairstylists I know, MaryAnne and Fred, but there are all good people here! read more

This is an outstanding salon. It has a relaxed and comfortable mood and the technically excellent staff is warm and friendly. I'm currently the fourth member of my family that has adopted Pinnacle. It's working great for me. I've had the good fortune to have Natasha as my stylist. She has a very patient collaborative approach and the expertise to execute a plan. An added bonus for me is her wizardry at beard management. It isn't just that I think I look better than I ever have-the women in my life are if the same opinion. Please see my review on the Pinnacle site. read more

Pinnacle Hair Salon - Hair Salons Near Me - Waltham, Massachusetts

I don't have much to say other than that this was the best haircut and best experience I could have dreamed up. Everyone who works here is so funny and nice, the vibe is open and welcome. Jay cut my hair and he joked with me the whole time, even offering the "inside scoop" on Waltham as I am a relative newcomer. He made my fried, messily cut, and unhealthy hair into something that looked modern and sleek. We moved my part to a more flattering place (which completely changes the way my face looks, in a good way). He took his time, even straightened my hair after blow drying just for the price of a regular cut. I will recommend Pinnacle to everybody who wants a great haircut done by great people. read more

Let's set the record straight here. Asian hair may very well be the hardest hair to cut well. I've gone to countless barbers and stylists looking for the one person who know what needs to be done and how to do it. I can say I've found it and I don't plan on going anywhere else for my hair cuts! Everyone at the salon is so friendly and fun! Jay is great with all his clients and Deb is a riot! Even on my first visit, I felt like I had been going there for years. Jay worked with me to find a style that I liked and he found a way to get my hair under control and showed me what I needed to do to keep it that way. It really speaks volumes about the place when someone will go above and beyond to make sure that you're happy with your cut AND that you know what to do once you've washed it! The prices are very good for a wash and a fantastic cut. The Wrap-Up: Welcoming atmosphere, friendly and very knowledgeable staff, and great cuts at a great price. **Update** Haven't gone anywhere else since and have changed a few hairstyles at Jay's suggestion. Honestly, nothing but compliments from friends, family, and coworkers. Everyone is still friendly and hilarious. read more

Natasha is a talented and skilled hairdresser, she visualizes what you describe to her SO WELL. She's gentle, takes her time, and communicates with you throughout the haircut so you feel cared for. She gave me a fantastic cut, exactly what I wanted, have been receiving compliments ever since. In addition, while Natasha was giving me my cut, I observed another hairdresser cut her client's hair, and I saw the same patience and care Natasha had with me. What great customer care! The salon also offers coffee, tea, and cookies/pastries while you wait. Thank you, Natasha! Thank you, Pinnacle! read more

Definitely recommend, Jay did my hair and he did a fantastic job, listened to everything I said and made sure that it's exactly what I wanted, was very quick as well, definitely the place I'll be going to now:) read more

As a Brandeis male student looking for a quality haircut, I came to Pinnacle after time and time again being disappointed by the $15-20 haircuts in and around Waltham. Although my haircut at Pinnacle cost $32 (about $10 more than I am used to paying), the value was apparent. Cara, my hair-dresser, did an amazing job cutting my hair exactly as I asked, giving me by far the best haircut I have gotten in the past two years. Also the atmosphere of the salon was very cordial, with complementary coffee, tea, and cookies for patrons. If you are willing to throw down an extra 10-15 dollars for your haircut, you won't regret it here. read more

Ask for Tara... I walked in on a Saturday, without an appt. They took me right in and she gave me an awesome haircut. It might have been the best hair cut I ever had... Super happy with the service and the price! Tara, she's super friendly and knowledgeable. :-) read more

Have been a client there for 10 years. The best haircut and color I have ever had and at very reasonable price! The atmosphere is fun and warm. Think Steel Magnolias without the racism! read more

Amazing haircut.happy customer.got my haircut from ray.He listen to customer,make them comfortable.thumb up for pinnacle hair salon.Ray is the lifeline of the salon. Best salon in waltham read more

My hair has been a mess for a long time, I had a wedding to attend, looking for magic I came across pinnacle salon. From the outside its a house which has been converted to a salon and part residence. The view outside was just fabulous, with ducks right outside the yard. I was told by a friend that I need to get keratin treatment, and that would fix the frizz for 3-4 months. I stopped by this salon and the beautician agreed that keratin treatment is the answer. She said not to touch or pull my hair back for 3 days. That was the hardest thing I've ever had to do. Kara the hairstylist was very pleasant and personable. She took her time in first applying color then the treatment. My hair ended up with the most softest texture I had ever had. I was given lots of compliments about it at the wedding too. But unfortunately it only lasted about 3 weeks. I would have loved if it kept for the three months as I was promised. It was pure hard work not to touch my hair for three days, also a expensive process for not even 3 weeks? Not sure if it was worth it. But if asked about Kara and the hair salon, I would definitely recommend her. read more

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Ask for Mary Beth. She knows how to cut hair. Period.

I love Pinnacle Salon! What a fantastic crew they have there. The environment itself is fantastic, with conversation ping ponging around the salon, cracking wise and refreshingly free of pretense and snobbery. Most importantly, the people there are simply excellent at what they do. Period. The salon also recently got a makeover, and it looks GREAT. What's that? Full cut and color (single process) and tip for under $100? In the BOSTON area? Seriously? A haircut (just a women's cut) for $40? What?! You're not going to find a better bargain for the talent level anywhere in the area. And EVERYONE is talented. I've been to Debbie, who is a complete artist (so meticulous and detailed!) and is so *funny* and who once saved the day when my meter was about to run out (and I had a hair full of dye) and she paid for the time herself out of her own pocket, running across the street to feed my meter. Who does that?! Can't say enough positives about Debbie. I've been to Jay who is charming and precise, and who gives my hair the throwback sexbomb look I am always seeking. He never tries to do the chop, never pressures me to cut it short. I found in Boston the stylists would get to bored they'd harass me about doing something 'edgy' or 'dramatic' when it simply wasn't me. Jay has figured out what I am what I want and delivers every time. You will feel relaxed by the homey and friendly atmosphere. You will be impressed by the stylists, both as people and as talent. You'll be sated by the delicious goodies and coffee in back, and you'll walk out with more money in your pocket and a gorgeous head of hair. My fiancé goes here too and they fit him in the day before the 4th of July to fix a mistake a very popular salon made (seriously, hatchet job on the hair, not going to name names, but it rhymes with "Fellaria") and it came out beautifully! He feels comfortable there too. That's one thing I love about Pinnacle, it's a wonderful salon, the talent is as good as Newbury Street, but it's not pretentious or intimidating, it's friendly and it's got a family feel. All ages are there, and they do it all. Always happy to see them, and with the reasonable price, the friendly staff and the down-home feel it is refreshingly free of attitude. read more

I have to preface by saying that this is the very first Yelp review I have ever given, and I'm ONLY giving it because Jay was an absolute doll, a total professional, and it's 100% warranted for a 5-star review. So here's my story... My friend sees a stylist regularly, who gives her an absolute gorgeous balayage every 3-4 months. In need of a hair make over, I went to her stylist for what I hoped to be the same magical transformation. Unfortunately, my dark brown hair that was craving a dark blonde/light brown balayage ended up BRIGHT red. FIREY red. God awful, can't-go-to-work-like-this TERRIBLE red. Being that it was a Saturday, I had minimal options outside of a mall salon when I HAD to have it fixed on Sunday (most salons aren't open on Sunday). The woman tamed the red as best she could by cutting it with a green-based toner, but I still ended up wearing my hair in a messy bun to work the whole following week. Determined to wake myself from this hair nightmare, I sought after a stylist with a long track record and glowing reviews. I found Jay. He took one look at my hair and was perfectly honest. He told me that based on the other dark dyes in my hair, and the amount of red, that he would need to test my hair to see what we could lift out, and how much he could actually do without completely destroying my hair. We did tests, and had some success lifting the color out, but he explained that there was only so much that he could do at that point. The look I was going for couldn't be achieved that day, so he waived the cost, but he promised that he wouldn't let me leave the salon looking like a mess, and got straight to work. I'm not sure if it was his honest transparency, or the amount he seemed to sincerely care about doing right by me and my mane, but I felt calm and confident that I was absolutely in the right hands... and I was. Two hours and a blow dry later, my hair was ready to be let down for a night out. While it wasn't what I had initially sought out to do to my hair, Jay did an amazing job returning my hair to a beautiful and healthy brunette, and I have scheduled my next appointment with him for my originally imagined look. He honestly was the best and I couldn't have asked for anything more. read more

This should be rated best of Boston.. I've been going to this salon for over 5 years. I have since moved from the Waltham area but will go nowhere else. The ambiance of the salon is warm and friendly. The prices are more than reasonable. I love Jay.. he is a creative artist with both color and style. If you are looking to update your look and want a style that you can maintain after you wash your hair go see Jay. He takes the time to show you and make sure you can work with your style before you walk out of the salon. read more

Walked in here just for a haircut, found everyone to be really friendly and welcoming. Cara was amazing, she patiently listened to what I wanted and made my hair look amazing. I will definitely be going back! read more

I've been going to Pinnacle since I was a kid. So a lifelong customer, for sure. Deb and Jay watched me grow up from pre-K to college. Deb's always a good time and Jay's amazing at cutting my hair, and always wants to try something new. Great service. read more

Had my first cut and color with Natasha. What a wonderful stylist and person she is. Natasha even took the time to really understand what I wanted and the results were amazing. She even gave me some useful hair & makeup tips. I left looking fabulous and I look forward to going back soon. It is true that there is wonderful treats such as pound cake, chocolates and yummy coffee. read more

One of my close friends recommended Pinnacle and I must say what a great place. This was my first time getting my hair dyed and Natasha got it spot on. Plenty of parking (some metered), nice atmosphere, and quality work. I have fairly thick hair and each time I go its about $75. I will keep going back here because they do a great job! read more

I got a haircut with Jay a while back, and he was fantastic!! He did a great job, and I'd highly recommend him! But when I came back and got my hair cut by Natasha, it was not great. While I appreciated how friendly and easy to talk to she was, the haircut looked almost nothing like the picture we were using, and it ended up being one of the worst haircuts I've gotten - it was very uneven, and one random chunk of hair looks like it was just accidentally half chopped off (I hated it, but it could have been her vision of a sort of edgy cut). read more

I have been coming to see Jay for about a decade now and trust him so much that I just let him do whatever he feels like. Everyone is so friendly and it has that great small business family feel. I have recommended this place to a couple of friends and family and they have all happily made the change. read more

Best hair cut I've had in 20 years. Going back for sure, Marybeth cut my hair and it looks fantastic. Everyone there is super friendly and welcoming. Worth every penny... In fact, I asked Marybeth where I could purchase some of the product that she used in my hair - she gave me the bottle at her workstation! Can't say enough good things about my visit. read more

Absolutely loved this place! I'm originally from New York and have been searching for a hair dresser for over 3 years. I've settled for other places - but that wasn't the case this time. Tara was so amazing. She gave me SUCH a great consultation and I loved my haircut so much that I asked her to take a picture of me so I could send it to my mother back home. Pinnacle Hair Salon is exactly what I was looking for in my hair salon - great people and great hair! Can't wait for my next appointment! read more

Yelp really came through for me here. I read glowing reviews about this place, and they DELIVERED. Made me feel right at home with coffee and donuts, super friendly staff, great haircut (by Jay), reasonably priced ($30), and they are dog friendly! Looking forward to my next appointment with them for sure! read more

My 16 yr old daughter went in there yesterday to get blonde ombré. She said the reviews were really good. Two hours later she comes out with purple and pink hair. No apologies, the hair dresser just told me that it'll fade away. Ummmm really ? No offer to fix it ....nothing. Awful.! Never again going there. My daughters hair needs extensive repair now. She said the hair dresser kept talking out loud about what hair Colors she can mix and what will cover and yet she came out with something completely different. She obviously is not knowledgable. Which is something they should consider when hiring...you know seeing that's it's people's hair you are dealing with. Beware. Color is not their forte! read more

My girlfriend had been to Pinnacle for a haircut recently. Jay did a great job with her hair. She is very happy with her new look. Highly recommend to go to Jay, he knows what to do with hair. Nice place for professional haircut. read more

I tell all my friends about Pinnacle because it's honestly the best place to get your hair cut. Even if you're not sure what look you're going for, your stylist will help you figure it out. Natasha helped me find a whole new style a while back, and I've been coming here ever since. Really friendly and helpful place, and the atmosphere immediately makes you feel like you've been a regular for years. read more

I love this very low-key place. Jay gives me the best haircut I have ever had. Fair prices, easy parking. I have finally found a haircut home. read more

I love this place! I went in recently and my hair was a disaster but they brought it back from the dead. The stylists are so friendly and welcoming. I felt like I was getting my hair done in my living room with my favorite aunts. Highly recommend. read more

I found Pinnacle by reading yelp reviews.... It was hard to choose who should cut because all stylists received great reviews. I chose Tara and true to the reviews, she is GREAT! I have gone back three times and each time it just keeps getting better. Very warm and inviting atmosphere, mixed with a whole lot of talent. This is a"team" environment where they stylists help one another with decisions for what's best for the client. I am so excited to have found Pinnacle.. read more

Very nice/friendly people, but one of the worst haircuts I've ever had. I asked for a trim, and left with the shortest length my hair has been in 15 years. Also, the clippers used on my neck left burns and abrasions all along my hairline. Paid $35 for what is usually $15 at a barbershop. read more

Pinnacle has earned it's name. I've been to many hair salons, paying up to $100.00 for a basic cut. I did not choose Pinnacle because of it's reasonable pricing. I chose it because the owner, Debbie Pinzone, is a skilled cutter with a stellar personality to match. All of the stylists are extremely friendly and welcoming, not to mention hilarious. If you have been to Pinnacle you are smiling right now, knowing exactly what I mean. If you haven't, give it a shot. read more

I decided I was tired of paying for an overpriced "designer" hair cut at the salon I had been going to in Wellesley and opted for one closer to home in Waltham. I have naturally curly hair which is very forgiving but can also turn into a disaster in the wrong hands. Upon arriving, everyone was extremely friendly and I was offered beverages and snacks. I talked Natasha through what I was looking for and what had been done by my previous stylist, and she went to work. I was originally going to give only 4 stars because the salon surprisingly did not own a diffuser attachment for any of their hairdryers, so I couldn't really tell if I had received the cut and color I wanted, but when I washed and styled my hair the next morning, it was perfect! I'll bring my own diffuser in next time if it means I'll get the results I want. Totally worth it and my friends tell me it's the best haircut I've received in the past year! Thanks Natasha! read more