Pinnacle Home Improvements has made too many telemarketing calls over the past 3 months and. I can't get rid of them. Calling from 3 different numbers. Do not confuse this firm with Pinnacle Windows and Doors of Woodstock, GA, a highly reputable firm and local dealer/ installer for Okna windows, manufacturer of some of the finest triple-pane replacement windows at an affordable price. Do your own research and you will agree. FYI modernize.com incorrectly lists Pinnacle Home Improvements as the local Okna dealer, which is incorrect. read more

Don't hire them! The roof they installed had multiple leaks after just 5 years. I bought a new roof for my home from Pinnacle in April of 2018. It has a 5 year warranty. The problem is that it can take a few years for the effects of their poor construction to manifest. I noticed multiple leaks in my house in late 2023 and called them to give them the chance to address it. They refused to come address the leaks unless I paid them since it was just outside of the 5 year warranty. I had no faith in their work and was turned off by the rigidity of their business practices, so I chose to pay someone else to fix the leaks. It turns out when installing the shingles, they didn't make sure the nails were flush. Over time (just over 5years) the protruding nails tore holes in the shingles causing multiple leaks. If you're going spend thousands of dollars on a new roof and want it to last longer than 5 years, I'd suggest choosing a different roofing company, or you may end up spending thousands more to fix their poor installation like I did. read more

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Salesman came out and gave me a qoute for vinyl siding. Once the mfg sent the siding that I chose out they were ready to come out within days from receiving it to install it. Their installation crew was very friendly, followed instructions about th I ngs around my yard to a tee. They had my house completely finished in 3 days. The salesman forgot to add my porch pillars to be recovered. When I called about they were suppose to be included on the quote. I received a call back very quickly and the error was resolved without any delays. Even while the workers were here some of my neighbors were giving me thumbs up on the work being done. I would recommend Pennicle in a heartbeat. They were all very courteous and polite during the process and kept me updated on the status of the job. Julie Lail read more

Pinnacle Home Improvements - My house with metal siding - Roofing Near Me - Alpharetta, Georgia

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They installed my roof 6 years ago and now I am seeing shingles that are sliding due to poor workmanship. I called and ask about someone fixing the issue and was told there would be a charge. These clowns will never touch my house again and will never be recommended. They need to be put out of business! read more

We purchased siding windows and gutters. The installation team for each one was professional and courteous. The windows don't keep the heat or cold out as advertised. It's 84° outside, A/C set on 76 & my kitchen, with the sun shining in is 80°. We also couldn't get them to give us a breakdown of the cost for supplies without labor for tax purposes. We made 3 calls, sent 2 emails & all we got was an email telling the total cost: supplies & labor combined, no breakdown. They have a great sales pitch, but would not buy from them again. read more

DON'T EVER GIVE THESE PEOPLE YOUR NUMBER!! LET ME STATE THAT ONCE MORE...DO NOT GIVE PINNACLE YOUR NUMBER!! They never got back with me regarding an estimate from early August, thank you Sweet Jesus, but the "call center" has contacted me 18 times including twice today (8.28.25). The rep just holds the phone. No worries, I'm COVERED but wanted to warn others. read more

back in 2018 we had our roof replaced by Pinniacle trusting the 25 year warranty for repairs labor and parts. we also paid 3 times the actual cost of replacement, but thats our fault for not doing the research and NOW that we need a repair it will cost us money that we dont have! my husband and I are seniors and live off of SSI. for Pinnacle to show me an updated form that offers a 5 year limited warranty is terrible! Do your research people! find another roofer! read more

Still shocked with my experience as they have many positive reviews On Google. Called to get a quote on replacing windows. Spoke to a pleasant woman who scheduled me for 6pm the following day. Within minutes I received another call by Ed to confirm the appointment. Next day comes and I am on my way home to receive a notification from my video doorbell that someone is at my door. I pull it up and it's Chris from Pinnacle saying we have an appointment. I told him yes, at 6pm and that he was an hour early. He told me that is how it is supposed to be and "they" should have told me. I told him I'm almost home and he said he would get gas and return. Chris returned and asked how much I wanted to spend. I answered not a lot because frankly, what homeowner says he wants to spend a fortune? He then said Pinnacle might not be the place for me as they only offer one window and it is top of the line. He suggested other places where I could get lesser grade windows. He did explain the difference of their windows and others but I never saw a sample window and just heard about them from Chris who did come off as knowledgeable. I asked to still receive a quote with any information I can get on the windows which he said he would email to me. A few days later received an email from Mike asking me if there was any reason I would not go through with the purchase. I replied that I still do not have the quote. He replied asking when we could go over the numbers and I replied that I preferred the quote first with information on the windows, then we can discuss. No more replies. I called Chris a few days after that which was now a week from the visit as he left his business card. He came off annoyed that I was calling. He said he sent the quote and info. I told him I haven't received. He told me he would find it to forward and call me back to make sure I got it. No phone call back. Next day I called the company number and spoke to a nice woman explaining all that happened and I would like my quote with information on the one window they have to offer. She put me on hold to reach out to Chris's boss Chase. Came back to say he was in a customer home but he will call me when done to go over numbers. I explained to her that I would like my own time to look at numbers prior to speaking to someone on them. Reiterating that I still haven't even received any information on this one type of window they offer. She was very nice and said that she would explain that to Chase and he would send. Well Chase did email me. Did I get information on the window they offer? No. Did I get a professional quote? No. I received an email a screenshot of excel embedded with Totals. How much am I paying per sized window? How much is window per labor? This is a quote? read more

Pinnacle Home Improvements - Roofing Near Me - Alpharetta, Georgia

One of your representatives just called to ask if I was looking for roof repair or replacement and when I said no thank you, she hung up on me without a word. Incredibly rude. read more

filled out a form for information on possible new windows. This company robo called me for 10 days. I had to block all of their different numbers. Then actual people called me saying I had signed up to buy new windows. I only filled out a form asking for more information. Do not inquire from this company for any information regarding windows as they will harass you for weeks. I hope I have all their numbers blocked by now but who knows? What an unprofessional slimy company this appears to be-- more aggressive than any sales person I have ever encountered and relentless with phone calls all times of day. BBB should investigate them. read more

We purchased windows, siding and a new roof from Pinnacle, and we are very pleased with all of them. We have owned our house for 22 years and the updated are so good! We are enjoying coming around the corner and seeing the new house. They were quick with each install and every team was very knowledgeable about what they were doing. read more

I had 2 phone calls from two different reps for pinnacle. One was for insurance. The other was for non-insurance. One superseded the other. I had an appointment for a Monday and nobody showed up. I went with another roofing company. read more

Our replacement windo project went very smoothly. Igor and Thiago were excellent installers; great attention to detail. Highly recommend.

The windows were costly. The material and workmanship was excellent. The time to install 17 windows was 7-hours. I am looking forward to the increased operability and energy efficiency of the new replacement windows. 316 Tarr read more

We had same experience with appointment. Appointment was set and when they called to confirm, they asked my other half if BOTH of us would be present to which he said no (I was out of state). Girl said they wouldn't come unless we both were there-both decision makers. Well first off, we aren't married so technically HE IS THE ONLY decision maker for HIS house. He told her he was the decision maker, and still she refused to keep already scheduled appointment. Apparently Pinnacle does not need the work. I understand the cost to send out salespersons on multiple home appts; I have worked in the construction industry for 40 years-20 of those years for companies who do installation for homeowners. So I completely understand cost involved, however if you are not willing to take a chance that the true homeowners are going to be present, then maybe you should do a property check first to find out who owns property or adopt some policy making people pay for any additional onsite meetings-make 1st one free and if everyone isn't present at that meeting and changes are needed, then an additional cost will be involved. Or make the 2nd meeting occur at your office. Any company who is willing to cancel a scheduled appt because THEY think they automatically know who decision makers are, or THEY think that all decision makers won't be present......well, that tells me everything I need to know about them. If they are that unwilling to get potential business, than I couldn't imagine how they would actually treat someone who may have an issue with work performed. Needless to say, we were not impressed with the way they handled the situation and like others, never called them back and never will. That is a choice we made - you make your own choice. read more

Customer service was great ! Everyone was super friendly and helpful. Crew worked non stop and got the job done . Highly recommend!

Their sales pitch would make a vacuum cleaner salesman jealous. They refuse to take no for an answer. They are badgering me daily and claim that they are so inept or so ignorant that they do not have the capability of noting on their system that I have said no, and they have agreed they understand the word. They have either lied about their intent or simply refused to remove my phone number from their auto dialer. This type of harassment by a debt collector would be illegal. read more

Pinnacle called me at 7am on a Sunday waking up my child who is a person with disabilities. Made for a very bad day. I never even requested their services. read more

Installed a new roof on our home, when the leak appeared, they have avoided our calls, and says they will be out soon.

The best experience every step of the way great service contractors Al very very respectful, knew what they were doing , will hire them back no doubt, thank you Pinacle crew you make our house so beautiful again!!! read more

I do not suggest customers to use Pinnacle because I was told to put a deposit down at an ESTIMATE and after requesting the deposit back, I still have not been refunded as I went with a different company. Rod Jeffrey read more

Great team !!! They did a great job on putting a new roof on my mother's home . Looks great and the crew did a amazing job . Would highly recommend their services ! Thank you for all your help ! Took a lot off of my shoulders . read more

I had pinnacle come out to give us a estimate for siding suppose to be 99$ a month we have perfect credit the guy that came out said its not true they just advertise that to reel people in it was going to be almost $300 a month just to get the cheaper siding put on that is false advertising and that annoying girl in the commercials isn't 5 anymore she is going to be in high-school on there not being able to say anything correctly. read more

The team that came out to install the windows were timely and I thought did a great job. However, an expensive specialize blind was damaged. The team was still professional. However, when it was time to replace is where the customer service went down. The sale person was not professional at all. It took forever for an agreement and settlement. I did not want the money, I wanted the window treatment. I decided to accept a lower cost just to be done with it and get all my windows completed with the same type of blinds. Finally the day of installation, guy did not have an appointment so we had to rush to get dressed. He did a wonderful job, but one window. He left without telling us. He left his tools. Now I am stuck with one blind that is too tight for the space and doesn't turn properly. Sigh. read more

They were quick & great with my roof. I had 3 different quotes, & they offered the best warranty. I will use them again sometime if needed. read more

I came here just to see the reviews after a very odd experience with a salesperson. After we went over the specs for the job I was placed on hold and when the person came back on the line, I was rudely and abruptly dismissed with a "we'll call you back in a few weeks, okay, buh bye!" read more

They came out and gave me a an estimate to replace my roof and I signed a contract. The next day they texted and said the salesman had measured incorrectly and they wanted $5500 more. I refused. I said they should stand by the original estimate since we had a signed contract. Very poor customer service. I do not recommend them. read more

Mark THOMPSON WAS professional but not enough professional which he end up tricking us. I wonder if they trick all their customer. Unbelievable. All they want is your money. Roof price was hella expensive. 21k for a roof. We call to get a quote to see how much the roof was going to cost. That's all we wanted was a QUOTE! We didn't agree to even get the roof done from them. Calling us to set an appointment which we NEVER agree. Call Mark and he keeps hanging up on me. Chase was really rude too. The only person that was really helpful was James. read more

The sales rep was knowledgeable and persuasive. The office follow-up was respectful and kept us informed of the order each step of the way. The installers were efficient. (Would have liked for them to be more aware of muddy shoes on white carpet though.) According to the managers, this was a large job, so one or two windows mismeasured was to be expected, supply chain delays were to be understood and damage to property was not reported in a timely manner, so anyone other than installers could have caused it. Luckily the office was apologetic and again kept us informed on timing. After the install, the service team was prompt and thorough in addressing cosmetic issues. The product is energy efficient and attractive, easy to open and clean. read more

I need a roof and was very scared to take the leap but i did and now i am very happy with my choice it turned out great and the job only toodk5 hours and it was like they was never there clean quick and my type of prices. Thanks read more

My windows are fantastic and looks great. I would recommend Pinnacle to everyone that I know needs home improvement work done well satisfied

I had this company come out to quote me for windows and although the salesperson was certainly nice, their sales practices are terrible. 1. They never told me that a quote appointment would take minimum 90 mins. At the 2 hour point I had to tell them that I was way past my allotted time for this appointment and had to end our meeting. 2. Also please know that they DO NOT GIVE WRITTEN QUOTES. When I made the appointment I specifically told them that I was looking for window quotes. I also repeated that when I called to adjust our appointment time. No one ever told me that I would not be provided a written quote, as I would have cancelled the meeting then. 3. I was told that I should trust a company that I have never heard of and a man that I have never met to be honest and reputable and competitive and NOT due my due diligence and shop around. 4. I was told the price that I was quoted orally was only good for that day and would not be honored after today if I didn't buy on the spot. All I am going to say I closing is, what kind of irresponsible people do they deal with that doesn't research, doesn't shop around and doesn't budget but rather just pays thousands of dollars after being ear whipped for a few hours??? Clearly I am not their ideal customer. I value people who value my time and respect my right to be a responsible, reasonable homeowner and a good trustee over my finances. read more

I had a Pinnacle representative come to my house to give me an estimate for siding and gutters to give me a quote on the cost. We went over the contract in January of 2022 for siding and gutters to be replaced I was told that all the rotten wood would be replaced that so, I signed the agreement. The start date was April 4, 2022. They came and completed the siding. On May 25 a team came to complete the gutters. I ask if they were removing the rotten wood, and the installer said he would let me know. The job was completed at 2:00 pm. I walk out to look at the rear of my house the wood was not replaced as well the placed white pieces of metal were on the other part of the fascia. The lower end of the house board was placed properly by the siding company, but the gutter installer had white metal over these parts of the house. I spoke with the project manager from the company at 4:30 he informed me that I need to contact another contract company to resolve the job complete at 2:00 pm. The front part of the house also has a gap at the corner that is separating from the house. They also left 4:00 box of siding in the drive. I try to move the boxes are very heavy. I have made several calls attempts questioning the gutters, I get voice message ask what the problem after send picture of my concerns. I would not spent money thousands of dollars for a patch job or would I pay for gutters that last a week. read more

WORST window company ever!!!!!!!!!!! RUN! CANCEL YOUR APPT AND SAVE YOURSELF FROM GOING THROUGH WHAT I WENT THROUGH. I hated to give them the 1 star, I'm not a Yelp user, but I had to set up this account today so I could inform others about this so called window company. IF YOU ENJOY receiving EMPTY PROMISES, have a strong desire to WASTE TIME on your project, absolutely love getting THE RUN AROUND when you call, have windows re-measured and re-measured to stall your project even longer (actually 3x), get the best excuses you've ever heard every week and STILL no product installed at the end of ALL this madness... then these guys will happily deliver ALL of that for you and absolutely nothing else. I met with Pinnacle Home Improvements March 7th 2018, they sent their best sales guy out and I was sold...the presentation is the best it'll ever get, from the SECOND you sign the contract it all goes to hell in a hand basket. Before your signature's INK is dry and the deposit is out of your account dates start to change and excuses abound! Before signing I was told it would take 2 weeks to get the windows, a week after signing I was then told it would take 3 weeks to get the windows. Late in March I called to cancel my window order with them because it was taking them too long, they begged for a 2nd chance to get it right, I gave them that chance. Here it is April 9th 2018, today I called to find out exactly WHEN the window installation would be done on my Buckhead investment property and they told me THEY CANCELED my order because THEY COULD NOT DELIVER! One 1 window out of 8 in the order was going to take an additional week to get. I asked the guy could you have called me to let me know all of the windows on the front could be installed but the 1 window in the back would take an extra week? He said "I just assumed you wouldn't want to proceed." 1 window cancelled an entire project? They didn't bother to call to tell me they were cancelling, they just did. I called the representative with the winning sales presentation only to discover my calls were BLOCKED and texts unanswered THANKS CHRIS. My deposit was refunded but at the end of the day if I had gone with Champion Windows, Entry Point, Glass Guru or any of the other companies Pinnacle sales representative trashed (I did interview those companies) I'd have my windows installed right now instead of writing this review on YELP!! WHAT A WASTE OF TIME. read more

I submitted an online request for a quote to replace windows in our home. Within a day, I received a call from Erin to gather our information and I scheduled a time for someone to come out in 2 days at 6pm. Erin said the presentation would take 90min. I mentioned it would be me and my husband sitting in on the meeting. Erin also mentioned that "Ed" would call to confirm the details. Well, Ed just called. I told Ed that I was not interested in replacing all 30 of our windows and I questioned why it would take 90min in addition to my concern for someone coming out at 6pm when it will be dark outside. I wanted someone to look at the windows in the back of our home where settling has taken place. Would be hard to see at night. He assured me that it would not be an issue. Here is the reason why I give them 1 star....when I mentioned that my husband would not be available for the first part off the presentation, Ed said I would need to reschedule as ALL decision makers would need to be present. How does Ed know who makes the decisions in my home? He was condescending an assumptive. Needless to say, I will not be rescheduling. read more

Sales person came to our home to give a quote for 4 windows. After he realized we weren't interested in replacing all of the windows in our house he gave us the runaround. Complained that he's 100% commission based salary, drives his own car to make house visits from Alpharetta and refused to give a quote because my wife wasn't home to listen to his sales pitch as well. Wasted an hour when all I wanted was a quote to replace a few windows. Don't waste your time. read more

I had a roof and siding job done. Excellent job crew members. Asked for paper contract instead of that piss poor thing they send in email. Talked to a steve woods,wanted to question me why I wanted it.Turned me over to his butt buddy and james marino. Got more bs from him. Then roof crew busted hole in bathroom ceiling. James marino wood not repair,said previous dammage,it was a accident. Finally got money for ceiling 3 mos later. Finally when I blocked funds on siding job because of ceiling, owner called and threatened me 2 times he was taking my house for payment. Thats ok carma is a BITCH. Dont due busines with this company. Their lil minions james and steve will mess you up.You mite even lose your house. Owner talks alot of dangerous bs to his customers,wonder if he would in person. Owner, you going to threaten wrong person one day,suffer results. I hope you do Bill kemp read more

I contacted pinnacle about roofing, soffit and facia repair. they informed me that it would be 90 minutes of my time and I had to be home. I met with salesman. He measured around the house from the ground. never went onto the roof or by drone to see what needed to be done. I was informed they do not do repairs only replacements. He touted better business a plus rating etc. I was told $23,000. I asked for quote and pictures in writing. 4 days later I still do not have it. I called office and they say the normally don't put anything in writing or pictures until they make up a contract. while at my home I asked for these and he stated he thought he could start now. excuse me! I told him I do not work that way. send the requested items to my e-mail. read more

Never got past initial inquiry. They would not come out and talk to me if my husband was not available. I explained the siding was my decision and gave my availability and they still refused. They said he needed to be involved in choices? Who are they to think they make that decision?That was enough for me not to go any further with them in 2020 or beyond. read more

Great company based on my experience. Windows look great, I got a great value. Very happy! Thanks Chase for your professionalism.