Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

Buyer beware First the good…read more Price was good and the install crew was fast and highly competent Now the bad When making a follow up call to address the install of the trim and white marks on the black window frame we were told " you signed a contract " or to translate, screw you we don't have to do anything. We have asked for the work to be updated. We will post again our final experience, but we highly caution anyone doing business with this location of Window World to be very careful, and perhaps have a lawyer review before you sign anything.

Buyer beware. Their customer service may be one of the worst I have experiences. They sell a 100%…read morewarranty however you cannot have a professional window installer install them, you must use there outsourced contractors and then you may get a warranty. If you call in they will tell you they were installed wrong without coming out to inspect. If you request someone to come out you have to pay a service charge regardless of who's problem it is. I have had professional window inspector come out and review the installation to confirm he as well as two other custom home builders confirmed they were installed per manufacture specs. I wish I had checked customer reviews prior to my purchase. Unfortunately I own this but you need to do your home work if you even consider purchasing from Window World of Middle TN.

Stay away, Installed windows that did not have the features we were told and would not install the…read morecorrect windows or reduce the price to a fair one even though we were told there was a price match. Paid over $3000 more for 4 windows from them than form other sources, and that after thier buy on get one free discount. Don't sign and assume they will honor that price match.

From the owner: At Window Nation, we want to help you find the perfect fit for your home. We serve the greater Twin…read moreCities region with replacement window and door products and installation. Window Nation is family-owned and operated by third-generation window replacement experts. We have been in business for over fifteen years.

*poor communication, had to repeatedly call for updates…read more*timeliness was an issue. I guess they were backed up but it took 6-8 weeks to get screens made *poor quality, the pull tabs on the bottom started to break almost immediately, I have to be extraordinarily careful with them. *the middle support pieces are falling out of at least one already *some of the screen is starting to tear already on a few screens (we do not have pets or kids) *the screens are showing wear quickly The only thing I like about this company is that they are local but would not recommend unfortunately

Easy to work with and offered very competitive pricing. I worked directly with Ethan and…read moreDallin--both were friendly, communicative, and professional throughout the process. They were flexible and accommodating with my schedule, which made everything much easier. Highly recommend!

We've had EHI out to replace windows twice. They are fantastic to work with. Small company with…read morepeople who really care about the work and making sure it's done well. We'll be using them a third time to finish our window replacements.

I needed new windows on a rental. I contacted about 8 contractors. 5 responded. 3 gave me a bid…read more ONLY Efficiency gave me a detailed bid with a contract defining their guarantee. And their bid was lower than the two verbal bids the others gave. EVERY contact with them was positive. They communicated with me about meeting times, delivery date, installation date and each time they kept their promise and showed up at the time we agreed to. I'm so happy I went with them to replace the windows. They did a great job. I recommend them totally!

Best Choice Restoration did our window install and roof replacement. Anita and Richard are always…read moreeasy to work with and do great work with more than fair prices. I've recommended them multiple times in the past. They are always my go to when I need things done and done right.

Great prices, good service, in MY opinion, poor communication skills. Should keep In communication…read morewith the customer even if it's just to give a status update.

I would like to share our experience with "Renewal by Andersen of Nashville". After receiving a…read moreaggressive advertising we decided to give a try to their windows. Positives are quick response to our call. Sales part, measuring and installation were smooth. Nice people work there. Negatives are, after a small change how to pay the outstanding balance, lack of internal communication. You have to leave message with "call centar" and wait 24-48 hours that somebody will call you. What most likely doesn't happen. Then, a month later, we started receiving a multiple phone calls without any message left. I called to bring to their attention this issue without any help. Finally, I left message for the owner and never received a call back. Too soon to evaluate quality of product, but enough to raise a question how "Renewal by Andersen" response to customer inquiries. ******** This is a update to my original review. Within couple days I received DM from the Company. What's a very nice reaction. After exchanging couple messages I received a phone call from VP Operation. It was a very professional phone call and I had a opportunity to deliver to him my experience communicating during process of buying and mounting windows. I will update my star rating based on this experience. ******** Here is a paste response to Antonio M. Renewal by Andersen Social Media person.Antonio M. Thank you for the response. Yes, that's correct, I received a phone call from Sam Spires and I had a opportunity to express my concerns. It was a very professional conversation. I hope that my input will help that you improve internal organizational structure for better customer experience. My understanding is that I wasn't the only one who brought the same concerns. Thank you.

The response from the owner is a non-response and dodgy as to the facts I stated. Saying they are…read moresorry so many times in one response is, well, sorry. Again, I warn you to do your due diligence, seek quotes from multiple companies and do not give in to the high pressure sales tactics Renewal by Andersen employs. Back-handed "apologies" in the response speaks volumes as to the character of their "owner".