Totally horrible. The dumpster for our condo association has a completely broken lid. JRM promised…read morea couple of weeks ago to repair or replace the dumpster, but hasn't done so. In its present state, it's bound to attract wild animals. Currently it appears that they haven't even picked up the trash in weeks. UPDATE: I've learned that JRM was acquired by another company, called Republic, and it's only been since then that the service is horrible. So this review is moot.

This company is horrible…read more Not only do the recycling collectors drop our recyclables on the ground, and just leave them there, not only do they throw our recycling bins and damage them, but this week they never showed up to collect the recyclables at all. Our collection day is Wednesday morning, and it is now Thursday, mid afternoon, and they still have not come. I have left voice message after voice message, with no call backs. How the Town of Saugus puts up with this kind of unprofessionalism is beyond me, and in my complaint to the town, I demanded that they sever their contract with JRM. Avoid these hacks at all costs!

If you are doing drop-off recycling, note that the scrap yard shown in the photos is *not* at 3A…read morePond road, but farther down the road at 14 pond road. The 3A Pond Road address has a sign for North Shore Scrap Metal on the side of a building housing a party-supply business, and a small dumpster.

Kevin the owner is a very sharp, honest guy who helped me get 2 very large air handlers off the…read moreroof of my building in downtown Boston! Better than any professional rigging company I have ever used in my 35 years of construction.

These guys are great. Sam shredded my hard drives and let me observe. They even recommended someone…read morefor another unrelated service I was looking for. Very professional, friendly and attentive. Highly recommended!

The ABSOLUTE WORST, without peer. They must STRIVE to provide the WORST POSSIBLE CUSTOMER SERVICE…read moreat every turn. Numerous times they have left my barrel at the curb untouched. I have had to chase their trucks down the street with it. They treat your propertly like the garbage they deal with, breaking barrels and bins, and on top of all this, their outsourced customer service lies and their website doesn't work properly. Reps make up phony excuses, they tell you someone is on the way and nobody shows. And when you go to report a missed pickup on their useless site, it gives an error. Just a pathetic company

Terrible service. I was within the trash limit my town allows, yet they left one barrel behind…read more They give you a toll free number to call for missed pickups. I called it five times: each time I was told that they would be out the next day. They never came, so I was stuck with a barrel of stinking garbage for a week. I found out that the number they provide for missed pickups is a national call center, on the other side of the country. Calling them is just a waste of time. Pick a city that they service anywhere in the country-the reviews are all the same: BAD.

I did a data shred drop off. My needs were small, one full trash can. The price was right at $50…read morefor my drop off. The communication and process was a bit off. As instructed on the drop off page of their website I called them to tell them of my drop off. First, I called in the morning to establish my understanding. The woman who answered confirmed my information and I was told to call when I was close, which I did. In my second call, ten minutes away, I was given directions and to go to door #7 not clearly marked). I was also informed, for the first time, that they did not take credit cards for drop offs. This meant I had to go get cash. As I arrived, one of their trucks was pulling in. He wanted to get into the bay of the garage. I asked him about drop off and he said he would call. This guy was very helpful and friendly, he entered the building, which clearly had credit card indicators on the door. If not for drop offs, for whom, as pickups would not see the door? Once I emptied my documents into the barrel, the truck driver emptied the barrel into the truck shredder. I don't think they have an on-site shredder, maybe just truck based. He took mt money, but then had to go looking for change. I only had twenties, as I was not expecting a cash exchange. So, good price, nice guy, got my shredding done, but it seemed a bit haphazard. Could work on processes.

Do not rely on these people to show up. They missed our appointment one day so I called to…read morereschedule and they never showed up for the 2nd appointment either. I wasted a whole day waiting.

This place SUCKS. They act like they don't want your…read morebusiness. Very rude and mean, God forbid if you have more than one bag of cans. The only nice person there is Ty. I highly recommend going across the street on Commercial St. They are under new management They are very friendly and clean and aculy want your business. DON'T GO TO J&K REDEMPTION.

This is my go to redemption center. They ate very organized and trusting. Tony is very helpful,…read morefriendly and kind.