If I could give this cleaner a -10I would. I brought my professional made drapes to them. When I got them home the lining was in torn in multiple places. The were wrinkled, smelled and they shrunk. They didn't even have the decency to info me they were ruined. When I went back to discuss this matter, the lady who worked there was very apologetic and said would talk to the owner and give us a refund. That was 1 week ago, no response. Avoid this place at all costs. read more

I feel like most dry cleaners tend to be very similar, but in the case of Pioneer Dry Cleaning their customer service is what makes it better than most. The ladies behind the counter are always very friendly and happy to fulfill any cleaning requests you have for your garments. They are a bit more on the pricey side compared to most cleaners, but they definitely get the clothes clean and pressed right. The only issue I have is that they launder the shirts rather than dry cleaning them and this causes the collars to start wearing. You have to request them to be dry cleaned and they end up being $4/shirt when you have them dry cleaned not laundered. read more

Great place! I've only been in Detroit for a few months...his is the first place I've tried and I'm not trying any other place. Friendly staff and helpful. read more

Living in Dearborn for 18 years, I've tried 3 different cleaners. Was always something with the previous 2. Have been taking mine and my husbands clothes to this cleaner for the last 8 years and have had absolutely no problems. Best dry cleaner in the area. I recently moved, and am very sad that I have to go through this process of finding a good cleaner once again. The women who work behind the counters are the sweetest people! I will miss them all. read more

This place has the best hours and fastest turn-around time I've ever experienced. I've used them for cleaning and tailoring and each time I've been thrilled with the outcome. Not to mention, they have VERY competitive prices, you can't go wrong! read more

First time in and they burned a hole in my suit coat, I'll inspect the rest of my items when I get home. I'll update this after I see how it's fixed. I'm not happy so far. Update. I was told that they "inspected" the coat and determined that it was a moth hole and wasn't their problem. Funny that it didn't have a hole going into the cleaner, now it does and it's a moth??? Glad the rest of my clothes are safe with no moth holes. I took the coat back to Mens Wearhouse where it was purchased from to see if they could fix it, and without any prompting from me, they said right off the bat, it's a burn hole from the cleaners. Odd they would say that huh? Bottom line, this cleaner sucks. I'll never return, never recommend this place and warn anyone and everyone to avoid this "business" like the plague. If I could give zero stars I would. read more

It was admirable of you to respond so promptly! Unfortunately, I can't bring the shirt back for you to touch it up because it was already worn. I couldn't return because I still had a long to-do list before leaving town and your store is almost a 20 minute drive from my home. Although there were a few problems with the ironing, I was pleasantly surprised to see how well you removed all the stains on the shirt! We also liked the work done on the suit and dress pants. Because Jumana E. was considerate enough to respond so quickly and offered to touch up the shirt I added a star to my review. I'll update again the next time I go! read more

Just horrible service! They ruined my wool sweater and told me there was no way I could prove it was their fault. The woman I worked with was rude and disrespectful. Steer clear of this unprofessional and dishonest business. read more

Accommodating to customer needs. Great prices and always willing to go the extra mile!

I chose Pioneer based on the previous review that "the ladies behind the counter are always very friendly and happy to fulfill any cleaning requests" etc. Obviously I didn't get one of those ladies. I got a teenager with real "I'm better than you" attitude. Here's the deal. One of my puppies peed on our new comforter. Yes, I know. Bad bad puppy. Bad bad owner for leaving the bedroom door open. Bad behavior all around. But . . . I was taking the comforter to a CLEANERS! So I was a bit taken aback at the counter girl's reaction when I told her that there was dog pee on the comforter. OK, not pleasant, but it's a CLEANERS! I think they've seen worse. After looking at me like I'm disgusting and writing it up, she made a big deal of telling me that I had to pin the tag onto the comforter because she couldn't touch it. "You have to pin this, I can't." So I picked a clean corner and pinned on the tag. Then she got out a plastic bag and said I had to put the comforter in it. Not a problem, I did it. But she acted like that comforter and I were the dirtiest things she had ever seen. After I bagged it up and was ready to leave, she gave me the ticket and said something like, "They'll probably charge more because of the smell." Yeah, we'll see. After I drove away, I almost went back and asked for it back so I could take it somewhere else, but it just wasn't worth it. What a snot. Hopefully my almost new beautiful comforter will be clean when I get it back. If you go to this place, look to see who's behind the counter before you go in. read more