First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Happy Homeowners Hodge City is our go too for all plumbing…read moreand heating needs. Over the years we have found their service to be prompt and courteous. The plumbers who have been here are friendly and take the time to explain how our situation was corrected. Will continue to use this company as every employee is friendly helpful and courteous. Their rates are also reasonable

Hodgecity Plumbing has great customer service. They were recommended by a friend of mine when I…read moreneeded my Central AC unit replaced. I left a message and they returned my call the next day, set up an appointment for an estimate. They were respectful down to earth and answered all my questions, including when my estimate would be ready. I even received a call the day of install to update me on time of arrival. I was kept in the loop throughout the whole process. Customer service is beyond excellent, the quality of work professional, no clean up required by me and finally the cost was reasonable. They earned a new customer. Great, local HVAC and plumbing service!

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Absolute perfection in service. The tech, Dakota, arrived on time, was very professional, thorough…read more, knowledgeable and friendly. The prices are fair. So fair, we signed up for a service contract, something we don't normally do. We've been searching for a reliable, trustworthy company to take care of our HVAC system. We hit a homer when we went with Berkshire

We had a positive experience with Boulanger's. After two calls to two other plumbers who never…read morereturned our calls, we were pleased to not only have someone pick on the other line right away, but they sent someone out same day. Our problem was resolved promptly and the gentleman who came out also offered (and did) fix our diverter spout without us asking. We appreciated that. Felt the amount charged was standard for this type of work. Highly recommend.

Never Again! First off when I call to make an appointment I am asked what I need done. Then when…read morethe plumber arrives first question is what are we doing today. When I point out what is wrong and to replace it, they always want to try and fix it - and within a couple days it is leaking again. I basically ended up spending $1000 mostly labor for 5 shutoff valves and the inside of a toilet tank replaced. They charge about $150 to show up and about $125 for any part of time past the first hour. Seems they always need 65 minutes..... and lately added $4 for gas to travel, they are under 3 miles away. And when I call to tell them what they fixed is still broken, it takes at least a week to come and the same fees are charged as though it is a new repair vs correcting what they already charged me for and didn't fix or replace. It seems as though they don't care and act like they are doing a favor just by showing up. For a place that used to be well regarded, I agree they are not worth my time or money and I will be going elsewhere.

After a very frustrating experience with another local plumber, I called Richard's... and am so…read morehappy I did! They are reliable, courteous, and skilled! Thank you!

I'm writing this review, without having received any service. I simply made a phone call, and am…read morewriting to provide impressions. I called to get an estimate on a sump pump exam and replacement, and they noted that they are only handling "emergency requests". I asked for anything in the next year, and they said that COVID was leading to problems, recommending that I call around. They noted very clearly that they were not free. The number listed on Yelp was incorrect. The business representative was clear that "they" are not available. He didn't know the reps and added that Matt, the primary owner, was injured. If you are looking for an estimate, keep in mind that it appears that they are having staffing / operational challenges.

We purchased a new pellet stove and had it installed this week. Working with the team at McKenney…read moreHearth & Home was a wonderful experience from start to finish. Their team is very friendly and highly knowledgeable, they treated us with care from the first interaction. We received product guidance, trustworthy recommendations, prompt service, fair pricing, and reliable responsiveness each step of the way. The cherry on top is our warm, beautifully installed stove. We're so warm & cozy tonight. Thank you so much for your care and professionalism! It's refreshing.

My wife and I were first time wood stove shoppers and after checking out the other "best" stove…read moreshops we tried McKenny's. What a difference. Both Dave and Nora, the owners, were super friendly and helpful. Whereas the other places treated us as though we should already know what we needed and were less than helpful in answering our questions Nora went above and beyond in taking the time to walk us through everything we would need to know about purchasing and installing a stove. Additionally, we expected we couldn't get an installation until early spring since it was already late November. On the contrary...they said we could likely have it up and running before Christmas! And they were right. They recommended an outside contractor to install the stove and chimney, James French of JMF Chimney Service, and he showed up on time and did a professional job and we were inspected and up and running a week before Christmas. Definitely recommend you check them out for superior and friendly service. Pierre R.