Have a subscription for Thur and Sunday newspaper. In 5 months have never received a paper. 15 plus calls later still nothing. The most abysmal customer service of all time. Truly unbelievable read more

Absolute crooks. Signed up my 88 year old mother for newspaper when she moved into retirement home on 6 month rate starting late Dec of '24. Found out today they switched her to much higher rate after 4 months with no notification. When I called subscription # got India call center that explained the small print says they count the special editions, what special editions? Such crooks. Don't trust them, never again. John W. read more

Will never order the paper from them again. Ordered for my parents to find out that it never gets delivered. every week when my parents call, they say they will credit the account and hang up. When i called they said they do not credit accounts, rather they extend the subscription service, however they had no record of paper nor getting delivered. I stated that they should be checking in with their drives to ensure deliveries are actually happening. This is financial fraud and exploitation of the elderly. How many others is it happening to?? read more

Absolutely horrible service. I had subscribed to the Thursday-Sunday physical paper delivery service 6 months ago. I have never recieved the thursday paper. Often the sunday paper wasnt delivered. And when they miss delivery, there is no option to get the physical paper. The missed delivery can only be gotten digitally. Ive complained several times. No resolution each time. Moreover, there are hidden fees. For several months I was charges twice. I had no idea why. It turns out this is the cost of the "Special edition". It is not clearly mentioned in their website that the special edition will be billed separately. Very scammy business mode. Switching. read more

The level of incompetence and lies are staggering. I had digital access and Sunday hard copy delivery. Despite multiple calls and emails over several months, they claim I only contacted them once to cancel. My estimate of calls and emails has to be a total of 10-12 attempts. They just claim "Terms and Conditions", but never bothered to even verify if I was on the carrier's route. They make it so obvious that they don't care in the least. read more

Got the online paper during a promotion. Without any notfication, they jacked by rate by 300%. I called that very day, and cancelled. They promised a refund of the amount they charged to my bank, but it never happened. I called again, and it was told that refunds take 5-10 business days. THREE WEEKS LATER, still nothing, so I called again. Was informed there was an error in the processing, so I have to wait another 3-5 days for an expedited refund. I'm hopeful, but not optimistic. Probably spent an hour on the phone with them just trying to get my money out of them...to be fair, I'll update this when my money is back in my bank account. It's stunning the number of 1-star reviews of the PiPress. Doesn't anyone there know that they are stunningly incompetent and need to fix things? read more

No paper again today,happens at least once a month Tried going online to report no delivery ,site was faulty. Called number and was put on a dead.line. Tried to send message to customer service. Reply was site is down try again later. Do they even practice customer service??? read more

The most hideously rotten website in existence. While the PressPatch continues to employ a small number of skilled and able reporters, the content delivery is an absolute disaster. What drives me crazy - aside from the over-abundant ads - is the page will bounce up and down while loading (and it's slow to load because it is laden with advertising content from external sources). The PressPatch website has been a crappy website from its inception in the early days of the Internet. It has not improved one bit. The PressPatch is a vital source of information for the Saintly city of Saint Paul, and it's owners do its citizens a disservice by operating a website with sub-standard quality. read more

I received a phone call from the Pioneer Press offering me one month seven day per week subscription for $12 . I accepted and delivery was to begin December 31 , 2024. As of January 9th 2025 I have received only a Sunday paper on January 5, 2025. Promises promises promises . read more

Despite price hikes and inconsistent deliveries I stuck with this newspaper because my husband use to deliver for them as a 10 year old child. He struggled with dementia these past 6-8 years and the paper was a consistent thing for him. He was 78 years old. I, as his wife and caregiver spent a lot of time negotiating price hikes and delivery issues with the Pioneer Press . My husband passed away a couple of weeks ago. I called the Pioneer Press to cancel our delivery of the paper. How unfortunate tonight I get a call from some sales person trying to sell me a discounted subscription after I repeated numerous times that my husband had passed away and I no longer wanted to see a newspaper on my driveway. The sales person continued to pursue a discounted subscription. How sad and desperate. read more

I ordered the paper online. In three weeks, I've never been able to see it. I've repeatedly contacted them. Nothing. Yesterday I was told " too bad". Once I paid, I'm told they can't do anything I've always loved my St. Paul Paper. No more. I'm done. Worst customer service.... read more

Don't do business with this company. They charge you for a paper and service and then have poor service and missed deliveries. Then when you cancel your subscription they continue to bill you, even after you die. Then when your family tries to get them to waive 20 bucks for services not recieved they refuse to even consider accomedating you and keep telling you they are looking into it. Everything about the experience with the Pioneer Press is bad, no wonder this is a dying business. I hope the company goes bankrupt. read more

HOW many numbers of theirs do I have to block until they stop finding a way to call me? They've been trying every trick in the book to get me to sign up (and take my money) from offering gift cards, sending fake bills, calling constantly under different numbers and IDs, they even had the audacity to argue with me on the phone when I told them to stop all of this! If your newspaper is doing so bad you must harass people then maybe just let your newspaper go out of business because all harassing does is make previously indifferent people now hate you and you will gain no more customers :) read more

I wish there was an option for No Stars. I subscribed to the Saint Paul Pioneer Press on-line and got a confirming email with an account number and my payment information. I tried to access the paper on-line but was unable to access it. It turns out that the Saint Paul Pioneer Press set up my account using a previous (different) account number (not mine and not the one in the confirmation email sent to me), basically just changing the name on a previous account but leaving the account open to possible fraud from the previous account holder. Customer Service refused to create a new account and claimed that it was impossible to have more than one account per delivery address. Access to the digital paper has been a problem an I just gave up because there was no effective Customer Service support to get the access that was paid for. Since the start of the paper, delivery has been irregular and there has been an abnormal number of missed days. I recently tried to cancel the subscription but they would not refund the balance of the subscription. I could cancel but no refund. I changed the address because the reader (gift receiver) no longer wanted the paper. I can at least use the paper as a drop cloth for my grand daughter's art projects. If you want a real newspaper I would recommend the Minneapolis Star Tribune. If you want local news / information I recommend My Villager in St Paul. read more

If I could give zero stars I would. I caution anyone to do a subscription with these rip-off artists. Missing papers, unauthorized charges, changing the end date of a billing period at whim. It's a free for all over there, is it any wonder they're going down the tubes? I was paid through January 29, 2023 (I have the invoice in front if my face). I've had two unauthorized charges in December to my AmEx, each for $4.46. I call and they claim my account was due in early December - NOT - as shown on said invoice. They make up any BS as they go along. Very deceitful in their billing practices and very unreliable when it comes to delivery. Please do not subscribe for home delivery - or the Star Tribune either. I'd rather pay more at the store and have peace of mind. read more

I have TRIED to subscribe to the Twin Cities Pioneer Press over many years. We enjoy the newspaper, but their billing practices are impossible to live with! Your subscription ends earlier than expected, and when you call, it's because you received the "extra" issues, and then when you opt out of those, they tell you that they have added a "fuel surcharge". I signed up for "x" amount of dollars per month, on "EZpay (they charge my debit card) and they have been charging me the monthly rate, every THREE weeks. They said that it's their policy to charge a week in advance, which is fine, but it still should be every FOUR weeks, not three. I am SO DONE! read more

DO NOT SUBSCRIBE TO THIS PAPER! Delivery is terrible to non-existent. Twice I tried to order in the past two years. I made other attempts in the past. Every time, no paper, ABSOLUTELY NO REFUNDS FOR NO SERVICE. Awful. Stay away. I've been billed twice now for no papers. read more

My elderly grandmother has been subscribed to the Pioneer Press for many years and paid for a 13 week subscription in September. She has been several weeks without a paper even though it was paid for in advance and has called multiple times when her paper was not delivered, but was assured it would be. As her granddaughter, I called the Pioneer Press on behalf of my elderly grandmother since she never received $354 worth of paper since this fall. Their customer service was incredibly rude and did not make any attempt to resolve the problem in any way. The Pioneer Press has continued to deny being accountable for their mistakes of not delivering the paper as promised. They said that they have a non-refundable policy and refused to refund my grandmother's account for the $354 of paper she paid for but never received. They said it was her responsibility to file a formal complaint every single day that a paper was missed. The Pioneer Press said that they use a third party to deliver the paper so they have no way to check if the paper was delivered or not. It seems unethical to collect people's money without checking to see if the actual product has been delivered and then to not provide any refunds when it hasn't arrived. I strongly advise anyone against subscribing to the Pioneer Press due to their lack of integrity and accountability because they have affirmed multiple times that they would handle the situation but never did. We are extremely unsatisfied with the lack of customer service and respect they have demonstrated and have had only negative experiences with them. read more

Attempting to cancel a subscription is ridiculous. After a hold time of 90 minutes, calling in 3 times and getting hung up on while waiting to speak to an account manager...who ultimately told me "sorry, we do not issue monetary refunds when you cancel." RUFKM?!?! read more

my mom has not have her paper delivered for over 2 1/2 months. I have called over 30 times. all I get is I'm sorry ma'am. I have even tried canceling twice. they won't let me do that either. horrible customer service. I would never subscribe to them read more

I have never been a customer of Pioneer Press. Then in the middle of the winter they started dumping their newspaper in my driveway. When I complained they said they would stop. After that they BILLED ME with a FINAL DEMAND for money and sent another letter asking me to renew my subscription. They had my name, address an 'account number' and everything. When I approached them about this fraudulent billing they went silent, would not return my calls, would not answer my emails. Unbelievably shady way to do business. read more

I'm afraid it's hopeless. The delivery " model" is a non working concept in today's world. In the old days ya had kids delivering. They had small routes and the kids got to know their customers. Today you have individuals driving around in their personal vehicles delivering papers to an enormously large route. Add to it some people getting only Sunday or Thursday to Sunday etc.....this is our " have it your own way " ala Burger King world. I read a reply a week ago from an actual paper deliverer. I was I would have saved it. He basically called his customers sniveling idiots for wanting papers delivered in the morning and not thrown in the neighbors yard or under a car and about the pennies he makes per paper and the huge route ?????? THEN WHAT ARE YOU DOING IT FOR!!!!! You my friend are the moron ! In my opinion the Pioneer Press shoukd do what everyone else is doing. Fire all your carriers. Put out the self service machines you have gotten rid of. Place them so anyone can drive 2 minutes to get a paper. You'll probably sell a lot more papers. I'm 66 and have been seeing a StPPP newspaper delivered to either my child hood home and my current home for my entire life. When your losing customers like me your in trouble. Get it over with...merge the SPPP and the Trib. He'll, your paper on many days is 4 pages long, not counting sports and comics...if you take away the murders and crime it's one page. At least Minneapolis still has actual reporters and specialty writers. Good luck to you. Ex Customer read more

Is there a rating less than one star? I would never recommend a subscription to Pioneer Press. They took a half a year subscription away from my 91 year old mother, because they have opt in or opt out of certain deliveries that you're supposed to read about in the newspaper and let them know that you don't want delivery. Their subscriptions do not remain intact, and they get adjusted due to these varying publications. If you want to get a subscription, I would recommend you highly know what you're doing and make sure that you opt out of special deliveries, or you will lose half of your subscription too. Very unsatisfied customer! read more

Paper began arriving withour be ordered tried several times to cancel kept getting bills still working on resolving it read more

I subscribed to this paper specifically for the winter carnival medallion hunt clues and cancelled my subscription immediately after the hunt was done. Two years later and I am still getting random calls from a variety of numbers trying to get me to restart my subscription. I have also received several notices in the mail that upon first glance appear to be a bill for a subscription, however, after reading through several times it is actually an estimate for what you could pay if you were to restart your subscription but presented in a bill format. I am on the do not call registry, I have blocked every number they have called from and still it continues. This paper is like the ex that just won't leave you alone. It's been years guys. I am sorry that it didn't work out between us, but I am happy now. I get me news from a different source. Please stop calling me. read more

It took five days of consecutive calling to get the paper delivered. I got 10 issues and cancelled the subscription. They charged me for the month that the paper did not come. Not customer friendly. read more

I have been trying to get a digital subscription since November 3, 2022 and as of today January 23, 2023, still nothing. They took my payment for it on November 17, 2022. I have called and emailed them at least 1/2 dozen times plus! There reply every time is we have escalated your issue no response. Now for the last month it's been there Financial Department is looking into it. No response., I have filed a complaint with the Attorney Genera Offices about a week ago, no response. Told them to just refund my money and have not done that either. This is the worst customer service I have ever experience. I would never recommend them to anyone. read more

They are charging me for a paper that I never received and now they said that I can't do nothing about it I called them about it and never received it they didn't fix it that's why you don't sell don't got customers read more

One star is too high. I subscribed to the Thursday/Sunday paper last February. I have received exactly one paper since April. Not counting all papers missed in February and March. Then they have the audacity to charge extra for papers they don't deliver. I filed a complaint with the Better Business Bureau. That did nothing. So now I waste my time calling them on every Monday to tell them I didn't get a paper on Thursday & Sunday. I've literally wasted hours on the phone. When you ask to speak to the Circulation Manage, they say you can't. Here's another shock, try getting a refund. They are a fraud and a scam!!! read more

BUYER BEWARE OF PIONEER PRESS If you subscribe to delivery of the Pioneer Press newspaper and pay for the subscription in full...expect to have your subscription cut short on the back half by a minimum and I stress a minimum of two weeks of subscription. Pioneer Press states that the paid for subscription had surcharges applied to it (they state for delivery driver fuel) which shortened the term of your paid for renewal. Yes...Pioneer press will mail notices stating that there is a surcharge in effect. however, when you renew your subscription and pay for it in full, it is a contract and also expect the same to happen on future renewals. On the renewal notices, it states that additonal fees may accure and will be billed on the next renewal. No where does it say that they will steal from the current subscriptions if there are additional charges. Pioneer Press Rep's also state that they do not know when surcharges will end. The way Pioneer Press is handling peoples subscriptions and applying charges whenever and however they choose is very unethical and it is considered stealing and taking advantage of their customers....remember when companies actually cared about their customers and made good customer care decisions??? It is understandable that prices are increasing all around us and we all have to roll with it. But I and others have never experienced such unethical handling. For those that pay with a credit card and Pioneer Press processes unauthorized charges, you can always call your credit card company to contest and have the charge removed (but be prepared to possibly have any service paused or stopped by Pioneer). This will require more care from Pioneer if they care to find a resolution and will cost them money if they contest your payment removal (this would not happen if Pioneer operated ethically). TAKE CONTROL FOR YOURSELF. Always remember, yes prices are increasing, but you also have the choice not to contribute to extremism. read more

This paper is trying to get people to join that never agreed to subscribe. For 2 years in a row now, I got a bill for a subscription that I never agreed to. They delivered me a paper and then got the bill. When I called about this, they said an agent called me with a promotion and I accepted. I never talked to anyone!! I asked them to pull the recorded message on the day I supposedly accepted this offer and right away I was told I wouldn't have to pay for the paper I got and they would "cancel" my subscription. They are scamming people to get this paper. I am reporting them to the BBB. I wish I could give zero stars. read more

Worst experience. Ordered paper as a 6 month gift. Paid with my CC. Paper never delivered after 10 days and several phone calls. Final comment from Pioneer Press customer service "we don't deliver papers to Edina, Mn. " Regarding refund of $161.95 they said they could not refund to me [who paid for the order] but sending a check to the person I originally ordered the paper for. I paid for it but they can not repay me...have disputed with CC company. Worst customer service I have ever dealt with. Rude and un informed customer service people. Even their supervisor's have no idea how to solve a problem or what their own policy is. read more

I should get a job with the Pioneer Press IT dept. We are subscribed to the E-edition. I know nothing about IT and apparently nobody there does either. When there is a glitch, obviously nobody has to start early to fix it. Their collection dept. seems to be very efficient at collecting my payments tho!!! I'am so looking for another news source!! What are we paying for? read more

Honestly a terrible experience. I ordered the newspaper as a gift to my dad 1.5 MONTHS ago. Have called and emailed with pioneer press multiple times, and they always say that they are escalating my issue and that it will be dealt with, and I should "be receiving the paper soon". Still haven't gotten it. Today I called to just cancel the subscription altogether, but apparently it is against policy to give refunds after 7 days of ordering the paper. So they don't have to hold up their end of the deal by giving me the paper, but I have to pay regardless. Don't make the same mistake I did and order from here. I get that we're all understaffed right now, but this is crazy. read more

St. Paul Pioneer press bargain Bulldogs Thoroughly disgusted at the delivery method/placement of all my streets worth of papers. Every single one was in the gutter, snowbank or sidewalk. I personally don't like the litter because face it very few people pick it up. I've already got one stuck in my snowblower and had to have it fixed. St. Paul Pioneer press # (651) 717-7377 read more

Do not subscribe or accept their 99 cent promo offer. I accepted and canceled my subscription 3 weeks later yet i was still charged $14 for a subscription after the promo period ended. When I called customer service they told me they had no record of my previous phone call cancelling my service. Pioneer Press desperately needs your money that they are willing to steal it once they have your credit card info. read more

How were you charging my elderly grandparents $62.50 a month for the daily paper? This is unconscionable. Scamming old people is not a good look. read more

The Pioneer Press uses "Springer Collections Agency" to repeatedly attempted to collect invalid, fraudulent or discharged debt. In our case the collections originate with the Pioneer Press, which is owned by Media News Group. My wife was a courier up until January 2015. Since she left the Pioneer Press routinely has couriers quit and they are left scrambling to deliver those routes. As a contractor, any complaints or if you quit without proper notice you are charged for  the delivery to the end of that. Because the Pioneer Press is a shitty company, couriers quit all the time and the Pioneer Press tries collecting. Here's where it gets good, the Pioneer Press saw it fit to eliminate the managers who run the couriers and decided to put other couriers in charge. These individuals have quit, taken the money that was due to all the careers that were under them and other shenanigans. One of the ways they try covering up these discrepancies is by building it back on someone. In this case, it's my wife. Charging your for account discrepancies that happened in 2017 when she quit in 2015. This isn't the first time, and they've done the same thing to me. Midwest Resale Specialist registered agent is Aaron Hanson, 710 Madison Street Northeast, Unit #1, Minneapolis. Midwest Resale Specialist is at 412 South 4th street, suite 1250-E, Minneapolis. Media news group is at 5990 Washington street, denver, Colorado and is in such great shape that their CEO position is vacant. They're registered agents address is at 10:0 Dale Street N, Saint Paul. The Pioneer Press is located at 10 River Park Plaza, #700, Saint Paul. read more

I called to cancel the subscription because they wanted $379.00 for a year when in reality it was only an 8month subscription, I then found out that the cost for home delivery of the paper for a so called "holiday" paper was $27.00!!! And this subscription rate was for only the sunday!!! I was told I would receive a bill for $35.00 ($7 and some odd cents for 1 regular Sunday delivery & $27 & some odd cents for a holiday delivery)....there WAS NOT a holiday in the previous month almost 2 months!!! Keep a close eye on all of your bills sent from them!!!! So...$400.00 for a Sunday only subscription for supposedly 52 wks that in reality turned out to be approximately 32 wks is false advertisement on their part. I have not bought a single 1 of their papers since & will never again buy it!!! Alot of elderly people are probably being ripped off!!! BUYER BEWARE!!!! read more

The St. Paul Paper must have the worst delivery record of any major city newspaper. I subscribe to the digital edition plus the Sunday paper. I actually pay for it. They miss the delivery of the paper more often than they actually deliver it. "We're sorry...we're sorry," they say on customer service. No you aren't sorry. If you were sorry you would fix it. Plus, they never ever credit your account. The bill always shows up with no credits. read more