Goes out of the way to order special products for me that they don't normally carry. Always better…read moreprices than the other guys.

No service provided on faulty product I bought. They just said call the supplier yourself. I…read moreexpected more customer focus after buying all my lighting products from them during multiple renovations.

I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

I grew up on the Cape and I've always loved the look of a seashell driveway. I live in the city now…read moreso I have to settle for just a seashell walkway. I live an hour away from Emerald and there are probably a dozen other places I could go to get my crushed shells, but you can't beat the service. They are knowledgeable, friendly, and go above and beyond for their customers. I HIGHLY recommend Emerald Landscape Supply for any of your landscaping needs!

I ordered over the phone dark fine mulch, received brown fine mulch. When I called I was told the…read moresupervisor would call me back, no call, I called the next day, said the supervisor would call me back that was at 8:30 a.m. At 12:00 the same day I called back spoke to supervisor, which was so sorry she wasn't trying to ignore me. The conversation ended in me telling Emerald I will not use them again. Then I received this email: So....as I was about to say.... We can bring black mulch to you. #1 You may keep the pine with our compliments because we are unable to retrieve it. #2 (this would be awesome all around....a friend, perhaps?) I can try to get a landscaper to remove it for you. #3 My reply you should haven't implied to a customer that they order wrong for Emerald is very careful in making sure they take your order correct. Damaged done, 3 yards of mulch in driveway can't use and can't park in driveway.

We have shopped at this store for years and I have found Dale and his staff to be very helpful…read more They always remind you to get credit on your rewards card and they do a great job mixing paints and cutting window shades to size. This store is everything that you would expect from a neighborhood hardware store. Since they have expanded the store, the selection and display areas are much better. I look forward to many more years of shopping here.

I've gone here a handful of times or so in the last year, and I've been polite and courteous every…read moretime, and I get nothing but empty customer service. The first time I got a gas can and an axe before a hurricane , and I was questioned like it was an Law and Order episode. (Axe is great, I've been clearing dead trees ever since). Sure they ask me what I'm looking for, but when ever I've tried to explain, it's like I've somehow burdened them, and today got a sarcastic response. I'm sorry, when I buy flashlights, gas cans,seeds, light bulbs or yard tools, the bare minimum you could provide is a positive attitude, I'm simply someone taking advantage of the convenient location, but at this point I'm willing to drive a little further to avoid people bitter in their career path. I understand there's the regulars that either actively get supplies for their business or come in more , but I've been there as a customer, and it's not going to happen again because I never leave there feeling like I should have been there in the first place, so I guess it's a non-issue. Don't have what I'm looking for? Try looking in to where I could find it instead of making an unintelligent and sarcastic joke about you not carrying it. I had to tell them where I would look next.

My Dad and I both have been getting out firewood from Smokeys (Don) for over 5 years. 100% legit…read moreand ALWAYS give you what you pay for and more. I highly recommend, and I never write reviews. Don deserves it. Super nice guy to boot!

Responded to my questions very quickly, told me exactly what was going on and the condition of the…read morewood was as described. Delivered the wood on time and had zero issues with the process. I would/will absolutely use again.

Totally overpriced. Hire a local guy and save. I saved over $7000 hanging a patio door.read more

they were fantastic. came out for a quote the next day, and we agreed to the day they would start…read more they showed up around 8:30 and worked a full day everyday till after 6, completing the job as promised. in addition, they were very respectful to our privacy and did an AMAZING job!! couldn't of asked for anything more!! Highly recommended!!