I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

This Aubuchon hardware is the best hardware/ paint store. The staff is most accommodating and…read morepolite. Makes a difference! In painting department all that servers there are so easy to talk with. However, Rosemary is at the top of our list. She has helped myself and my husband countless times during our home improvements. Patient. Knowledgeable and has 'great ideas!' So hats off to. the the staff. And Rosemary for making these projects that much easier and enjoyable. !!

I was really impressed with the customer service! I came in to buy filters for my furnace. The…read morefirst guy told me the correct aisle to find the filters. What happened next was what impressed me. A female worker asked if I was finding what I needed. I told her no. She double checked. No, not the right size, so she looked up on her computer to see if the other location had them, and they did not. She said "you don't want to go to Hyannis on Labor Day weekend." Correct! She found a compeditor that had what I needed. I will be back. That was a class act!

My experience with Whitewood Kitchen, and especially with Gail-owner and designer, has given me a…read moremore profound appreciation for her talent and the guidance she offered. Gail listened, and then guided me thru the entire process of designing a kitchen, and three bathrooms. Her eye for color was phenomenal. She was always available. For me, choosing colors and finishes was disconcerting but Gail stepped in and made choosing less complicated, less scary for me, making suggestions as we went along. In addition, she helped with lighting and paint colors for the rest of the house. I would trust her with any project.

Gail O'Rourke and White Wood Kitchens did my kitchen and bath remodel this year and I could not be…read morehappier. We had been in my house for about 16 years and had the original "builders special" cabinets, counter-tops and fixtures. Our remodel consisted of a complete gut of the kitchen/dining area and changing it's footprint. Gail and her team helped me choose new cabinets, surfaces, fixtures, appliances and hardware. No detail was too small, and they were very patient with me. Additionally I had some special requirements that needed to be addressed, such as low VOC products/cabinets, working with my busy schedule, etc. All of my concerns were met and addressed with attention to each detail. My kitchen was installed and completed in the time frame originally presented to me despite the fact that I added on some items at some very inconvenient moments (a bathroom). The quality of the materials is outstanding and the team was a joy to work with. My final product is a beautiful FUNCTIONAL kitchen that I couldn't be happier with!

Flawless experience with a very frustrating issue with a personal laptop. Chris set up a prompt…read moreappointment, reviewed the process and costs, then fixed the problem ahead of schedule (same day, and a Friday, to boot) while remaining within the one-hour diagnostic fee. I recommend this business with no reservations.

Chris was AWESOME! Smart, focused, patient and conscientious!!! I am so proud of his advice for…read morethe perfect printer and his stellar installation!!!!!! I would not hesitate to recommend him!!!

Looking to replace my BBQ and decided to check out Breakaway. Best idea ever. The sales person was…read morenice and knew all the different models. It was fun looking at all the different ones already assembled. I bought a Weber and it was delivered the next morning. They took away my old one and made sure it worked. The next day I noticed that the cover would rub every time I moved it so I called Breakaway and they sent 2 people and a truck full of parts the same day. After figuring out the issue they change the top cover on the spot...ahhhh...happy customer.... Thank you so much...

Our experiences with this company have been outstanding!…read more We just had a Weber grill delivered and installed, its great and the sales and delivery staff were helpful and nice. We always purchase our propane here and highly recommend this company for their service, staff and convenience.