Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

I had another wonderful experience on my colonoscopy with Dr Joanna Sampson today with the rest of…read morethe great team of Mercy hospital ENDOSCOPY unit . Thank you especially to Filipina nurses Chali / Fe and Leah ; nurse Cathy , the very skilled IV male nurse ( forgot his name and anesthesiologist ( forgot his name too)and even Wayne the w/ chair transport staff who took me all the way down to the parking lot . You all made my experience there today so comfortable and smooth / easy.

I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

I came into the emergency room on Monday and I'm still here despite being admitted and without food…read moreor drink for the same length of time. You deserve better. This is a place to skip.

Heart failure. I spent the first 24 plus hours on a cot in the hallway of the ER. I was refused my…read moreneeded medication ( nebulizer for my breathing) because as they said they could not give it to me as I was not in a room . I had difficulty trying to flag a person down in order to get to the bathroom. After I finally got to a room I had to be moved. They had brought a patient in who was positive for COVID. I also had to ask for the welcoming package soap wash cloth etc. When it was time to be discharged I told them I could get a ride home the following morning but that was not fast enough for them. They ordered an ambulance service to bring me home without pre approval . This caused more billing problems. All in all I would say this was not one if better stays there

I had to take my son to the Pediatric ER. They were amazing. Great with kids. So understanding…read more They admitted my son and we are ending our second night here. They truly made my son feel like a rock star. Thank you to the ER Staff who dealt with a concerned mama. Thank you to EVERYONE here on the 4th floor pediatric unit! The doctors take their time to explain. The nurses come in frequently and always are eager to help, WITH ANYTHING! Always with a smile and ready to communicate and play with the kids. Thank you to the volunteers! Wow. You really know how to get projects started and the kids occupied. And let's never forget the staff who picks up the laundry and handles our food. Just courteous and so warm. Thank you too! Even though we hope to never come back, we are so grateful to have you here if we do. Blessings, your all doing a phenomenal job!

Your hospital killed my Grandfather & then my Dad. Both medical malpractice. I would avoid this…read morehospital at any cost. They suggested "comfort care" & my dad was dead within minutes.

The staff are very accommodating and nice. Best urgent care I have ever been to by far! Every time…read moreI have to go, I go here. Dr Atif Khan is amazing he is very attentive and knowledgeable along with his team! This is my 3 rd time there and he has caught my things rt away and got me on the rt meds asap. He will also spend the extra time to explain other questions you have never rushed you! They are 5 star in my book!

My family just moved back to Massachusetts from Florida, and we all got hit with strep…read morethroat--yikes! But this urgent care made the whole experience so much better than I could have imagined. Every doctor and staff member we met went above and beyond to make us feel comfortable, cared for, and actually understood. They were kind, attentive, and professional, with hearts as big as their expertise. Honestly, these humans are nothing short of amazing. If you need urgent care, stop searching--this is the place. Pure excellence.

Quality of care is fine. I have no problem with that…read more Trying to create a patient portal is another matter. I have tried for days, been on hold for over an hour, and resubmitted the required information too many times to count. Their portal sign up system is malfunctioning. I just had to share my frustration and hope that your experience is better than mine.

Substandard care in day shift observation unit and S6. I was a post-operative rectal mass removal…read moreand perhaps was seen twice by my nurse in the day shift observation unit. Upon discharge, my IV was traumatically removed creating a massive hematoma in my right hand. I had post-operative complications and was hospitalized for 2 days on S6. I was simply left there by the day shift with no way/assistance to bath or even brush my teeth. I developed a C-diff infection. A commode was placed by my bedside, which became filled with urine and feces and never emptied, nor did I even have even toilet paper. I received nothing for breakfast or lunch with only a cup of water by my bedside. I have been a Master Degreed RN for 46 years, and even taught nursing at a local university, and have never seen this level of indifference and incompetence. Stay away from this hospital!

Surgery. Dr. Whitman fixed my right hand 2 1/2 years ago and did a great job. He is going to fix…read moremy left hand next month. I have not had any issues with accepting my insurance or pre-charging me.

Went to Dr. Wintman for second opinion on a complicated wrist surgery. Before my appointment I sent…read moreprevious exams, x-rays and a CT scans. It appeared Dr. Whitman had not looked at them. I was greeted with a blunt demeanor and basic questions, as was the person in the next room (the office has thin walls). He did not give adequate time for me to answers or explain. He spent about 10 minutes with me then ordered x-rays (I had sent a CD with x-rays taken a month ago). There is no computer in the exam room to discuss the results, he showed me a picture of an x-ray on his phone. There are charges if you want a copy of the doctors notes, x-rays or to have your records sent back to you, I've never had this at other places. My insurance was charged twice the amount as other orthopedic surgeon appointments costs. I gave 2 stars because he did give a opinion but if I knew what the place was like I would have gone somewhere else.