I had to take my son to the Pediatric ER. They were amazing. Great with kids. So understanding…read more They admitted my son and we are ending our second night here. They truly made my son feel like a rock star. Thank you to the ER Staff who dealt with a concerned mama. Thank you to EVERYONE here on the 4th floor pediatric unit! The doctors take their time to explain. The nurses come in frequently and always are eager to help, WITH ANYTHING! Always with a smile and ready to communicate and play with the kids. Thank you to the volunteers! Wow. You really know how to get projects started and the kids occupied. And let's never forget the staff who picks up the laundry and handles our food. Just courteous and so warm. Thank you too! Even though we hope to never come back, we are so grateful to have you here if we do. Blessings, your all doing a phenomenal job!

Baystate health sucks due to being located in a high crime area, having poor quality doctors and…read morepoor management. The hospital should be shut down. Office experience is horrible and the staff seem to be on drugs. Care provided is substandard and poor quality.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.

Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

I had another wonderful experience on my colonoscopy with Dr Joanna Sampson today with the rest of…read morethe great team of Mercy hospital ENDOSCOPY unit . Thank you especially to Filipina nurses Chali / Fe and Leah ; nurse Cathy , the very skilled IV male nurse ( forgot his name and anesthesiologist ( forgot his name too)and even Wayne the w/ chair transport staff who took me all the way down to the parking lot . You all made my experience there today so comfortable and smooth / easy.

HORRIBLE. Doesnt matter which department. Horrible from receptionist to their doctors. If you have…read morea life saving emergency matter, youre better off driving to Boston.

When one of my relatives were first transferred to this facility, my family and I were able to wait…read morein the cafeteria (provided we purchased food) while waiting for our turn to visit with our loved one. Mind you, this is what we did for a good part of the first week of my relatives hospitalization. Then comes week two and the visitation policy appears to change as it would now seem that the hospital expects the visitors to wait out in their cars or outdoors; despite the current weather conditions. With all due respect but if we were to leave any animal in our vehicles (even with the windows down) in this EXTREME HOT weather, we would be under fire for abuse. So why is it okay to force visitors (i.e. older ones and those with possible health problems) to wait for their turn by sitting in their vehicles in this heat? Sure we can run air conditioning...But not only does this impose a possible risk of one's vehicle overheating in this weather; but for those traveling a considerable distance, it also uses more of their resources thus adding to expense of their everyday travel. Granted, we are in a pandemic, but some of us are not only vaccinated, but we are also required to sanitize and wear our masks (I, for one, double-mask on top of being vaccinated) throughout our visit. It is genuinely sad to see rules change constantly (as if right doesn't know what left is doing) and to feel as if the hospital doesn't give a damn about those (e.g. the visitors) who are striving SOOO HARD to support their loves ones who are ill, depressed and want nothing more than to be healthy again and home.

I am a volunteer driver I take Amish children to the Shriners in Philadelphia Pennsylvania and…read moreSpringfield Massachusetts occasionally Boston these guys are just fantastic the care they give these children at no charge is exceptional they just gave a child I took down there today a stroller that is probably 1500 or more dollars custom made for him I will donate to them at every opportunity and probably put something in my will for them

In honor of National Nurses Week, I hereby nominate Shriners Hospital for Children in Springfield,…read moreMassachusetts and all other Shriner Hospitals for Children - I bestow coveted NURSING STAFF AT SHRINERS ROCKS award! On a personal note, my daughter is a Nurse at the Springfield Shriners. Since her young age of 4 she has wanted to be a Shriners Nurse. A friend of hers was a patient and she accompanied her friend and parent for a well visit and physical therapy. She was awe struck and with the continued influence of our family members in the Nursing field, our daughter made her dream come true in 2018. It's one not the smaller Shriner Facilities, but every one of them is staffed with kind and compassionate caring individuals. Many of whom work part-time due to budgetary constraints being a non-profit, so these professionals need to supplement their incomes by working per-diem at other Healthcare facilities. It's takes a special person to juggle and remain grounded caretakers. Our daughter has shared some very heart warming stories about the patients and their families situation. Each being unique from the other. I wish I could go into further detail, but out of respect of each patient I can't. Please trust me when I say, the Shriners organization in Springfield, Massachusetts works miracles, as does all of their other Hospitals. Happy NATIONAL NURSES WEEK Shriners and all others!

During my time in the emergency department, I was assisted by two nurses who provided respectful…read moreand compassionate care. One nurse, Rachel, was especially kind and professional, and I would like to acknowledge her positively. The following day, I was transferred to the second floor for continued care. During this time, I was assigned a nurse named Stephen Cjaza. I had several concerns regarding his conduct and hygiene. He had a noticeable wet cough he was trying to hold back but couldn't and an unsanitary odor, and at times his mask was worn improperly while working on a recovery floor he would have his nose or mouth out coughing, where patients may be more vulnerable to infection. At one point, he attempted to remove a needle from my arm without wearing gloves, which caused me concern regarding infection control and safety. Additionally, after requesting pain medication, I was told it would be provided; however, it was never administered. It appeared that the request was not addressed before his shift ended, and care was handed off to the next staff member without follow-up. After my discharge on December 12, I contacted the facility with questions regarding my medications. During this call, I spoke with (Olayemi Ajayi, MD), located at 95 South Road, Unit 7, Somers, CT. The interaction was unprofessional. Dr. Ajayi was rude during the conversation and terminated the call abruptly while I was speaking, leaving my medication concerns unresolved

Had to go in on 09/17/2025 for a decent emergency with a finger…read more I was in and out within 2.5 hours maybe even less I forget all the names of the staff who helped me but shout out Brittney for fixing my finger up good. Everyone there took good care of me. Will return in future I've I have to

I'm really pleased with the hospital on how they treated my mom my mom been here for several…read moretimes all the nurses and Doctors are awesome always treats their patients good some of nurses need to smile more but they're doing Great They need to be more educated on Dealing with Deaf patients by Getting a ASL interpreter more often and not being very awkward about communicating with Deaf patients Otherwise I give this Hospital A plus The foods are okay needs improvement The cafeteria has limited menus definitely needs big changes. Very friendly staffs here.

Should be 0 stars. Waited 5 hours to be seen. Not the place to go if you are in any type of rush!…read more No one checks in or gives any kind of update on how long you'll be there. They need to hire someone that understands time management and can coordinate the patients better. Having someone sit and wait for five hours that is just there to receive a follow up shot and doesn't even need to see a doctor, seems very unnecessary. They should hire someone that can coordinate better. Order the shot and then have someone administer it when they have a free minute....seems pretty obvious but I just don't think they have an experienced enough staff at this location. I understand some people are more sick than others, but a quick shot would not interfere with seeing the other patients. It literally takes under a minute. They also shouldn't waste their time responding to every negative comment with the same cookie-cutter response about how they're looking into it and trying to make things better... Because they clearly are not. At least change up your response so that it looks like you're reading the comments

I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

Holyoke Hospital is my parents preferred hospital. Even though we did wait 7 hours in the ER but I…read moreunderstand. I wish this could reach someone higher up in the hospital. My mom's nurse Alicja provided outstanding, above and beyond care. The way she cared about her and was just so kind. Everyone should follow her example. Thank you from the bottom of my heart.

The ER emergency should improve with better Faster timing it takes too long of waiting.read more