First of all, let me say that despite the 4-star review vs. 5, I love love love Pipestem. I've been going there since 1996, including on my honeymoon, and family trips summers since 2008 except during the pandemic. I've regularly done all the stuff that isn't brand new: hiking, horseback riding, the tram, swimming, the game room, archery, Sweet Treats, foot golf, and so on. This year, again, the staff was friendly and very accommodating, and the food was great (though more on that in a bit). We went again a few weeks ago and again I loved the trip overall, with only one large exception that I wouldn't bother mentioning in most circumstances except for the local / state connection: the gift shops are only a shade of what they used to be.
This may seem like a silly thing to ding a star over, and this is more geared at Pipestem's management rather than visitors, but the great thing about Pipestem's gift shops were how tied in they were to West Virginia and the state's culture, along with the variety of specific Pipestem-related items. For instance, the biggest disappointment was that the Artisan Craft Shop on the bottom floor of Canyon Rim was closed - I hope just due to renovations, not permanently. For those not familiar with it, there were all kinds of West Virginia handcrafted and other related items like leather belts and hats, miniature log cabins, jewelry, WV books (including lots of history), even dulcimers and flutes. The few such items they were selling upstairs this summer don't replace it by any means. And the upstairs at Canyon Rim seemed vastly empty compared to years past, with just a fraction of the items they used to have that packed the place, including only a handful of clothes, and some things gone entirely like the dessert case and back issues of Wonderful West Virginia magazine.
Many of the more unique items were gone from the McKeever gift shop too, even little things like the animals and other statuettes made from coal. Their clothing selection was also much reduced, and in both places almost the only clothing available in my size (2-3X) weren't for Pipestem or West Virginia in general, but the fishing-themed "West Virginia Gold Rush".
(All that said, I'm a rock hound and did enjoy the new rock shop in McKeever, plus keeping the rock shop at Canyon Rim, both of which I poured over multiple times. And thank you for still having Pipestem and WV postcards!)
Food: Again, I'll say first that dinner now at the Bluestone Dining Room (which I did two nights) was great. Very good item off the menu, and the buffet was absolutely fantastic. Just two qualms: There were no shades on the windows this time, so eating at sunset meant some of our party were constantly blinded by the sun. And the second is because I'm a barbarian: while the food I had was wonderful, I do miss that sometimes you could just get yourself something basic there like fried chicken or spaghetti.
I didn't do the Bluestone's breakfast buffet this time, unusually, but the family members who did said it was awesome.
The snack bar has been hit and miss over the years. On my last trip, in July 2019, the pizza was great. This time not so much - the sauce was mostly tasteless and the crust almost had the consistency of cardboard. (That said, thank you for offering gluten free crust - we have a family member who is deathly allergic to wheat but loves pizza.)
OK, complaining done. I'll finish by saying that Pipestem is my and my family's all-time favorite mountain retreat (and the kids recently admitted that they like it better than Florida!), a place where we all can completely relax, and where summer doesn't seem complete without going. If you've never been to Pipestem, give it a try. Despite every gripe I said above I'll still move Heaven and Earth to get back next summer too. read more