Knowledgeable and a great inventory. I was greeted and well taken care of. All my questions were answered, and I plan to join the boat club. read more

I went in last year to be put on a waiting list for my boat. It's a tri-hull that only drafts 13". I gave them pics of my boat and told I'd be contacted... never was. Went back with hubby and gave pics again. They were not interested in customer service to us. They seemed like they wanted to accommodate "regulars" and socialize more with each other in the Marina office. Felt unwelcome. Pontoon boats were there no problem but our boat seemed to be one for them. Disappointed. read more

I have been a member of the boat club for over 2 years. The owner, Sue and the staff are great.

We had a blast blast blast! Our wave runners were awesome and the water was beautiful, and so smooth as can be. The hard part was trying to establish exactly where you are. Everything looks exactly the same when you are in the middle of the water. We were going to Caladesi Island and passed by Honeymoon Island, but by the time we got there we had to turn back. Just getting to know where you are at in the water takes a bit of time. It was hard getting back to the marina bc all you see are beautiful houses, boats, and the posts where they park the boats that everything all looked the same. I found it though, a little bit late. They warned about seaweed, which you could see. They said you would have to reach under your jet ski and grab it out. doesn't sound fun to me. I was a bit nervous about it. the water was so clear you could see it. Another couple who came back right after us had seaweed stuck in their wave runner, and only could go about 5 mph the whole time. Glad that was not me. read more

Got a groupon for an hour ride for $39, awesome deal! Originially $80-$90 an hour. Great service and fun times. Highly recommended if you want a good time on the water! We went with my parents and had so much fun. From the marina, you ride the jet skis through the intercoastal waters and then go in between Honeymoon Island and Caladesi Island to the gulf. We spent a little time out there, the waters were a little rough, so we decided to stay in the calm areas. They Jet Skis were fast and takes off really well. So. Much. Fun! read more

We recently became boat club members and have had a fabulous experience. The entire staff has been super nice and accommodating. Boats are available when we want to go out and are always very clean. I highly recommend. read more

Great company to do business with. Jim Dunn

This place scammed me out of $2500 for a boat club membership. They lied about the availability of the boats, and when I saw you could only get in a boat once a month on the weekend I canceled right away (the day after I signed the contract, there is a 3 day cooling off period). The owner said "Too bad. I feel kind of bad bc i just got scammed out of 2k myself." So he admits he's scamming me. I've called a lawyer, but this place is trash trash trash! read more

If you like being deceived about serious damage to your boat with no recourse from the marina owners, this is the place for you! If you have lots of free time to fight for repairs to be done that were caused by negligence on the part of the staff, you're going to love it here. And if you like taking risks by running a vessel that is not safe due to the actions of the marina, while they work to cover up their mistakes, congratulations, you have found your boat's new home! DO NOT TRUST THIS MARINA WITH SO MUCH AS A KAYAK! read more

Very unprofessional company. My husband and I were members and were very disappointed in the service we received. The dock master, Zack, was always friendly and helpful but the higher ups were rude and extremely disrespectful. Please do what we did and take your business elsewhere. read more

Don't ever use this marina for anything but bait or ice. They are very unprofessional and rude. I purchased a new motor for $12,000. When I went to pick it up they handed me an additional bill for almost $700. They water tested my boat to see if the engine reached maximum RPMs with the prop they selected for the boat or if it needed a different prop. In reading the owners manual the motor cant be ran at max RPMs until after the break in period. I would suspect they damaged my new motor by doing this. After all that the first time I used the boat it handles very poorly. I will have to find and pay a real dealer to determine what they did wrong and fix it for me. Be wise and find another place to take your boat. read more

I'm a member of the boat club and am always treated with respect, staff is very helpful, especially Zack. About 9 out of ten times they have the boat I want. Call ahead and it's in the water ready to go!!! I've owned boats my entire life and this is the least expensive way to boat. I bet in my lifetime of ownership my own boats only got me out 9 of 10 times!! read more

NOT SAFE!!! NO VHF RADIOS ON ANY OF THEIR BOATS!!! Expired flares!!! Staff is nice, but the owner is cheap and won't install the VHF radios required for safety in the boats or replace the long expired safety flares. For your family's sake, consider a safer and better equipped boat club. read more

I wanted to take my husband jet skiing for his birthday so I called over a month in advance to set up an appointment. When we got there they said that they had our reservation but the person who took it hadn't written down the time. That was our first minor annoyance. They had the reservation for over a month...why wouldn't someone call to verify the time? They didn't have any jet skis at our appointed time and told us to come back in an hour. We went out to lunch and cut it a little short to make it back on time. When we got back the people who had rented the jet skis at noon were still out so we had to wait...another half an hour in an unconditioned building. Since we were now an hour and a half past our appointed time we were starting to get annoyed. Finally we were told to go out to the dock. We waited for a few minutes unsure of what to do since there was no one there. We started to wonder if we were supposed to just take the jet skis and figure it out ourselves. A guy did show up and he was the nicest of the employees we met. He was professional, friendly, and helpful. We had a great time out on the jet skis and will definitely go jet skiing on the Gulf again but will use a different company next time. read more

I was excited and happy to sign up for the "Fun" Boat Club at Pirates Cove Marina and did so in April of this year. I had originally shared my positive experiences with it to all of my friends, family and co-workers. However my experience turned pretty negative when I was notified by my work that I was being transferred out of state to Texas. I had to call 3 times to try canceling my membership. You pay a $1,500 fee just to sign up and it was bad enough I was only getting 6 months out of that. It ended up costing me more than $400 per month to take an 18 ft. boat out twice (at the most) a month. Honestly you'll get about 1 - 2 shots for a weekend day a month. Bobby Smith promises you of BBQ's, get togethers for members, etc. I was a member for six months and there never has been one that I was made aware of. According to Bobby Smith he would like me to keep making monthly payments when I'm not even living in the state.... I typically don't write reviews but felt compelled to after this experience. DO NOT sign up for this boat club. You've been warned. read more

HORRIBLE... Everything! I paid for a boat ride for a day as an auction item @ my Daughter's school fundraising event. It has been a complete nightmare since our 1st call 6weeks ago. We left several messages with no return call from them before my Husband went there to book the boat. They had NOTHING available for weeks! Once we FINALLY were able to book a date (never had boats available) the morning of my Husband called to confirm that we were on our way (as requested by them) they told us our boat was cancelled the day before. However, the Harbor Master or whatever he calls himself had no clue why. He then called back and said an engine was blown. How did he NOT know he had a boat with a blown engine until we called. PLUS, if your gonna have a business like this you make VERY SURE that you have extra boats available incase of situations like this. Rumor has it, he sold all of his larger boats before Summer to purchase newer ones that are BARLY in production. I'm guessing OUR boat was given to a NOT so happy member. When we mentioned coming to look at the "blown engine" we were quickly hung up on! Where does that leave us with a boat for a day that we spent good money on?? I'm guessing OUT OF LUCK... and our MONEY! Sad part for THEM, GREAT for US is that I've been wanting to join a boat club and was using this in hopes to find one..... ALL I found was crappy service and who NOT to use and who to tell others NOT to use! Terrible!!!!! read more