Whoever answers the phone is rude and unhelpful regarding an appointment for an irritating,…read moreswollen lid(s) and eye condition. It is always "not for two months". I was a patient, last in 2021 before Covid hit. She huffed and told me I am no longer considered an existing patient which means I have to go to the end of the list. I have blurry vision in the mornings! My eyes itch and water! It has been months now and getting worse. I know the doctors are great - I've been there, my friend Marty at Trapp originally recommended them. It would probably take one quick look for them to explain what is going on. They have three doctors and no appointments until the end of October. I've already been to urgent care and they couldn't help me. 'Said to see an ophthalmologist... I guess that type of practice doesn't accommodate sick visits.

I made 2 appts. 1 for me & 1 for my husband. I honestly thought that they operate like every other…read moreophthalmology establishment. Unfortunately, this business is a money grab. 2 days before our appts, I was informed that if we wanted or needed prescriptions for glasses, there is a $50 cost. This is in addition to our medical co-pays of $30/ea. Per our insurance and the BBB, it's unheard of. Beware

The care is certainly ok, but the surprise bills are not appreciated…read more I book an appointment for my kid, ask about total cost because my kid is going alone and we want no surprises... and guess what happens? Surprise bill after the fact for part of a normal exam that is now somehow an extra charge. Sigh. We won't be going back. Not worth dealing with staff that is either incompetent or intentionally misleading.

Excellent opthamolgist providing care to my family for nearly 20 years, he listens and educates,…read moreis professional and approachable. I highly recommend him and his staff. Don't let the small space throw you, the care is top notch.

Fantastic office staff and an efficient doctor visit. I came home with very clear instructions and…read moreexplanations.

Dr. Biser is excellent and his staff is always professional & consistently friendly. I have been…read moregoing here for almost two decades. Meticulous work & well run office.

I took my 8 year old daughter to see Dr. Katz and had one of the most disappointing and upsetting…read moremedical experiences I've ever had. From the moment the appointment started, he was dismissive, rushed, and showed no patience or empathy toward my child. I explained her condition in detail, including the fact that her previous specialist had moved and that we were advised to monitor symptoms like increased pain or flashes of light. Instead of acknowledging anything I said, he cut me off and told me there was "nothing we can do" and that she would ''just have to live with the pain." When I questioned how a parent is supposed to accept that, he responded defensively, asking, "Well what do you recommend we do then? What have doctors been able to do for her all these years?" His tone was unprofessional and completely unnecessary. He then said he wasn't the right doctor for her and handed me a list of other doctors. Even as we were putting our jackets on, he stood over us holding the clipboard in my face, demanding that I take it to the front desk. No patience, no basic courtesy. My daughter left the office crying and asked why a doctor would tell her she should live with pain, something no child should ever hear from a medical professional. To make matters worse, when I went to check out and asked the front desk how I could file a complaint, I was told that they didn't have a phone number or email for that!!!!!!!!!!!! I would not recommend him, especially for pediatric care. A doctor should have compassion, patience, and respect, none of which we experienced here.

I had a great experience with Dr Katz and his team. The wait was less than 15 mins and the front…read moredesk team was very helpful. Dr Katz was patient, friendly and had good bedside manner. Highly recommend it!

I can see! What more can I say?! I got LASIK with Dr. Cohen and couldn't be happier. The entire…read moreprocess was easy and all of my questions were answered thoroughly. (Right down to the types of gases used in the lasers.) My results were immediate and I only wish I had come here sooner.

My surgery is scheduled for next week. I am this-close to cancelling it. I am incandescent with…read morerage at the abysmal quality of communication, follow-up, incomplete and incorrect instructions, and the overall lack of professionalism dealing with Dr. Ilan Cohen and his staff. First encounter: Ilan Cohen walks into the examination room, greets me by my first name, and introduces himself as "Dr. Cohen." I am a senior citizen, a woman and also hold a Ph.D., so I'm a doctor, too. I bit my tongue and did not insist he address me as Dr. [Surname], but should have. It was a tip-off to subsequent arrogant and disrespectful behavior. After agreeing to cataract surgery, I received an 11-page binder of information, including a form for surgical clearance to be completed by my primary care physician. I made an appointment for a check-up within the allotted timeframe and my PCP submitted the form. A full three weeks later, Cohen's office calls to say they won't perform the surgery unless my PCP submits EKG results. Nowhere was an EKG mentioned in pre-surgical information packet, in oral instructions, or most importantly on the form my PCP was required to fill out and sign. Less than a week before the surgery, I am compelled to upend my schedule for an urgent EKG tomorrow. I told Cohen's office that because none of this was communicated until after the fact (weeks after), I expect any co-pay from the additional PCP appointment to be deducted from my surgical fee. Cohen's office manager countered with, "Is this a request or a demand?" I replied that, since she put it that way, it's a demand. This is an egregious waste of my time, my PCP's time, and there was zero mention of an EKG. This remains unresolved. Multiple times, I was told a prescription for the eye drops I am required to use for three days prior to surgery would be called into my pharmacy one week before the procedure (i.e. today). This has been in my calendar for weeks. By 3 p.m., my pharmacy had not received a prescription. As recently as this morning, it was confirmed by Cohen's office that prescriptions would be called in today. So I called the office back and was told no, my prescriptions would not be called in until Friday, a contradiction to what they confirmed multiple times. I must begin using these medications on _Friday morning_. The office told me prescriptions are not called in until after 5 p.m. Were the prescriptions to be called in late on Friday, there's no way could I begin taking the medication on schedule for a Monday procedure. [Update: Prescriptions were called in. One medication is out of stock. Had they waited until Friday, there'd be no time to fill it prior to surgery.] All this back-and-forth is by phone. I have begged Cohen's office to text or email me. They say they cannot. In a world in which the majority of medical providers use a portal to communicate with patients, Cohen's office calls...and calls...and calls. They call when I'm in the subway, in an elevator, in a meeting, and at midnight when I'm seven time zones away. It's not as if the guy doesn't have a budget for digital, he just doesn't use it for the benefit of patients or staff. Instead he churns out video after video (60 and counting on YouTube, all SEO optimized to the hilt) to reassure patients that he's great, his skills are fantastic, and cataract surgery with him is a walk in the park. In reality, it's a master class in appalling communication, colossal inconvenience, and gaslighting (starting with the fake-academic name of his outfit). My level of anxiety and distress dealing with this shitshow is sky high. I must now make a hard decision. If I cancel the surgery, insurance won't agree to start at square one with another ophthalmologist. I'll need pre-surgical clearance yet again, also not free. It would take months of additional time and boatloads more money than I've already committed to this absolute fiasco.

I had cataract surgery eight years ago and I've never had any problems…read more My opthalmologist referred me to this practice and all went w. I'm amazed to read the negative reviews and wonder what has happened in the intervening years. My experience was 5 stars and I decided to post this now because of the less than stellar reviews I've seen.

Reminds me of a line from the Flintstones' Parrot 'doctor is a plumber'. I called Riverdale Eye…read moreAssociates and made a first appointment with a specific ophthalmologist since she participates in my insurance. When they called a couple of days before the appointment, the doctor's name they confirmed the appointment was with was not the same name I made the appointment with. It turned out that the M.D. ophthalmologist I made an appointment with transformed into a O.D. optometrist. The person on the phone stated they do the same thing. Hell no. Since the opthalmologist I have been seeing for years for both general and continuing concerns retired, I shall look again, but certainly not here.

I'm surprised at the bad reviews here. Obviously I have only my own personal experiences, but I've…read morebeen his patient since he practiced in NYC and then here in Westchester even before he opened this office. I like that he takes a scientific approach and is happy to discuss options with me, for example my using daily disposable contacts for two days instead of one (he didn't recommend it but we discussed the risks). He's also changed his mind about some issues based on the latest research, which frankly is uncommon with medical professionals. I never felt any pressure or upselling. He does have the latest machines, but I see them as being to my benefit, for example he has a machine where he can detect macular degeneration and get color images of it. My only complaint is that he's older than I am, so at some point he'll retire and I'll have to find a new eye doctor. Went through that with dentists a couple of times already...

Excellent experience all round: Dr. Rubinstein was thorough in his testing, and took the time to…read moreexplain everything. - what he was checking and why, and what each result meant for me. Same with his prescription: he explained what his plan for accommodating my aging eyesight, and the reasoning behind it. His receptionist is also wonderful and very helpful, and made dealing with the insurance details simpler than I've experienced anywhere else. I would recommend this practice without hesitation..

Note: this is not a review about the Dr's knowledge or care. I KEEP getting a bill from his office…read more(over 1 year)--I responded 3 times--by phone (spoke to someone who never followed up), via email to an email address that they provided me (with proof of payment attached and explanation why I dont owe $300), via snail mail, AND again with another message I left on their answering machine. No one ever called me back or responded to my email and I keep getting a bill for $300. I saw the Dr to investigate an irritation in my eye that was persisting after getting something caught in my eye. I had seen the Dr before about chronic dry eye. This was not a dry eye follow up--I even called to make sure what the amount would be for this specific visit (out of pocket--no insurance at the time) and I paid it. You can't decide you want to bill a patient for a different amount after the fact and tell me it was a dry-eye follow up (which I'm assuming costs more). Really ridiculous & frustrating.

I was two minutes away from hoping in a cab to catch a flight leaving JFK for South America. As I…read morewas brushing my teeth I looked in the bathroom mirror. To my shock, a large blotch of blood covered a corner of my left eye. It looked horrible. Yet... I had to get in the cab. I had to catch my plane, or did I? Once settled in the cab, I called Dr. Latkany's office and explained my predicament asking if I should get on an airplane in this condition. Dr. Latkany came on the line quickly, said he had patients waiting, and asked if I could facetime him right away. After some technical glitches he was able to see the blood blotch in my eye. He asked me questions. With a very calm voice, full of confidence he said I should continue to the airport and on to my plane. He said it would clear up in about a week. If it doesn't then I was to call him for further advice. With Dr. Latkany's clear and unshakable confidence I got on the jet and enjoyed my two week trip in South America. And, he was spot on about the spot. The blotch, after traveling across my eye, was gone in a week. Once again, I'm grateful to the skill and confidence that Dr. Latkany provides. And grateful that he understood the gravity of my decision such that he broke away from his schedule to address my problem immeditately. Many thanks to Dr. Latkany and his team.