Update: The owners rectified the situation and apologized. I appreciate the honesty and integrity…read moreof the owners. They changed my oil this morning, a little less than 90 miles later my oil light comes on. Immediately pull over and there's oil everywhere. Walk around the car there's oil on the back end and passenger side of the car. I called maci lube and he advised it could have been an issue with the o ring on the filter, then said to drive my car to him. I said I can't because there's clearly a significant oil leak. He told me to go to a local place and call him in the morning. So I pay 125 to be towed to a local place where they see there is no oil filter attached. I call maxi lube back and he said he tightened the filter with a wrench so there's no way. He said he's not paying for the tow and can refund my initial oil change for "condolences". Go see him in person after my car is fixed and admits it could have been him but he's only willing to refund the initial oil change. Zero out of ten stars. Do not recommend.

This shop has gone beyond the normal in helping my sister with her car problems, even drove to…read morewhere she was broke down to help her one time, and gave her a ride home while car was being fixed. They gave her a fair price. I have only used them once and had a starter replaced and they did a good job and fast, I plan to use them for all of my mechanic needs in the future. Everyone there is friendly and professional. I highly recommend this company. As a small town, Big Sandy is lucky to have a good & honest mechanic shop like Maxi-Lube., I am grateful that they are here.

The guys who work here are super friendly and helpful. I've had some bad tire luck this year, so…read morethey've seen a lot of me recently! Business is apparently good because there is often quite a wait, so make an appointment whenever possible.

This was the most horrible experience I've ever had with a tire store…read more They did so much damage to our tire hub that it is going to cost us 4k to fix it. They are refusing to pay for the damage they did even though my husband and I sat there and watched them do it while standing in the parking lot. Please do yourself a favor and do NOT trust this place with your vehicle.

Absolutely horrible customer service. I called ordered tires, had a conversation with the person…read morewho ordered tires Explaining that my rear pressure sensors were out but I had a set to replace them. He said to bring them and they would install them while putting tires on. I take off work to go get them put on and the woman that was in charge said they will not use my parts per "company policy". I called NTB on site and they said we have no such policy and she spoke to the woman in person and she still continued to argue and gripe about it. I will never come back to this place again. There is no customer service at all and they act like you are a burden when you're here trying to get work done.

I got in and out for an oil change on my lunch and still had time to get a bite to eat ,they…read morerotated my tires too .great customer service. This is my new go to for my car .

Bobby is one of the most honest people you'll ever deal with. He does excellent service. His crew…read moreis very talented. He runs a great shop. He's out in the shop every day keeping a handle on things. He's a hands-on type guy. He's a doer not a pointer he wouldn't ask his men to do anything that he wouldn't do himself. He works hard to have good prices on tires. He's very competitive he carries all major product lines and some that I've never even heard of. I would trust him with any vehicle I have he's worked for me on several projects. I have managed commercial truck fleets before. JT his son is as capable as his dad he's a go-getter. They've got a great crew of guys that work for them

Reached out to this company on a recommendation from a friend about a brake issue I was having…read more Initially the contact was by email and it was very fast and helpful. I then came in first thing in the morning and told them about the email conversation, what was going on with my truck and they got it right in. 45 minutes later I was out the door and on my way. They were super nice and my truck finally operates normally after having taken it to previous usual place and they couldn't seem to fix it. Plus their pricing was super competitive which helps tremendously. I highly recommend Gilmer Discount Tire & Brake if you need their type of services!

We had a horse trailer tire blowout 5 hours from home, some great guys from local diesel shop…read morehelped us change tire but we needed a new spare and the replacement tire put back on. They were fast and friendly and professional, these would be our guys if we lived local!!!!

They had me in and out FAST! I needed a set of new tires, which I purchased online, mounted and…read morebalanced on a set of custom wheels. They gave me exactly what I asked for, from long valve stems to balance weights on the inside of the wheels. Great job guys!

Paddy does a great job with giving your vehicle an overall check-up when it comes in his shop. I…read morereally appreciated the extra attention to details that he does!

We had some exhaust pipe knocking, which was getting worse from having run over something a little…read moretaller than our car. I fully expected to have to make an appointnent but within 10 minutes the car was on the rack, and within 30 minutes of arrival I was back on the road at a nominal fee. The proprietors are friendly and the problem is history. I would return without hesitation.

We needed to check out a potentially leaky tire and spoke with the nicest lady on the phone who…read morehelped us locate their shop. We were met by the same hospitality and friendliness by all the employees. They took their time inspecting all our tires before sending us on our way without trying to make an unnecessary sale. If we were local we would definitely buy tires from Gilmer Tire and Auto!