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    Pittsburgh PCIT and Counseling

    3.0 (2 reviews)

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    6 months ago

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    North Hills Psychological Services

    North Hills Psychological Services

    3.0(1 review)
    1.7 mi

    Let's be honest. I completely recommend this practice for any therapy needs. I should know, i…read morework in the field. I attended mostly (with the rare exception of when i was out of town or whatever) regular session for about 2 years after my father passed (i'm 28 now, and was turning 26 when he passed) to process my grief and other matters. Sessions soon turned to further combating of my anxiety demons and these were as equally helpful for me. My therapist was a phenomenal therapist who really "got it." However, i dock two stars for the following: in early December of last year, a week of my going was skipped due to his being out of town, but we scheduled for the week he would be back. I show up for my appointment, wait 30 minutes and there was no sign of him. Other office staff did not know where he was and I could not reach him (he had since given me his non-office number should i need to reach him directly to reschedule after consistently calling me from it if we had not scheduled prior to a trip out of town of mine). I waited a few days, called the office during after hours and left a message; still no response. It has now been 2 months since i have been in there. While i'm in a mentally healthy spot and am good to go, I feel like I was abandoned as a client and not given good closure. I have tried calling back recently both during regular business hours and not and the result has been the same. My information has been gathered, but there has been no call back. This is client abandonment at it's finest, sadly.

    Counseling and Wellness Center of Pittsburgh - Our Counseling Team

    Counseling and Wellness Center of Pittsburgh

    3.8(6 reviews)
    6.7 miNorth Side

    Turned off by me having to cancel my appointment due to being ill. Sent email Sunday night,…read moreappointment was Tuesday 11 a.m. and was billed $60 for not canceling within 48 hours. The money seems more important than the patient. I will be going somewhere else. That 48 hour cancelation policy sucks!!

    I just got off the phone with a billing specialist and the head of the practice and they were very…read morenice about it - seems like I was billed partially incorrectly and also they switched computer systems so I didn't get bills. Honestly, it sounds like if you start NOW you won't have these issues. But if you were there for the changeover there may be some. But they were pretty chill on the phone. They also said they don't want their billing people to talk so curtly with patients, which was nice. So find a nice therapist there, but keep an eye on their web portals/billing. -- Old review: Their billing and customer service is atrocious. They cannot provide me with an explanation of why I have only received one emailed bill from them after being charged close to $300 in copays I didn't realize I was accruing. No explanation of their billing cycle, no apologies, just a repeated insistence that I pay. I have also have had to ask twice to see a complete itemized bill of my services, the bill they sent me is incomplete (something saying "BALANCE FORWARD" - but I never received a previous bill from them) but still expect me to pay it. I am still waiting on them to send me an itemized bill. I believe doctors offices are legally required to send completely itemized bills? Seriously, go somewhere else with a clear-cut billing department that can answer questions and actually send email or paper bills on a regular schedule. I'm literally not sure if this is legal, I have asked them if I consented to not receiving paper bills when I signed up for their online portal but no answer - which leads me to believe they don't know the answer to that question or I didn't. I've literally never had this issue with a doctor's office before. I have also repeatedly asked to speak to someone higher up in the billing department to share my concerns (or the head of the practice) and have no way of knowing if that request is being taken seriously. Just radio silence and emails that just say I have to pay the amount. Super, super, super weir

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    The Counseling and Wellness Center of Pittsburgh

    Pittsburgh PCIT and Counseling - c_and_mh - Updated June 2026

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