I would never recommend this place to anyone & never have my loved one there ever again. Every meal…read moremy mother was given was stone cold. The nurses/staff don't respond to call bells. They would forget to give her medications. Final straw was when my mother was left is heart distress for over 12 hours. Staff ignored her cry's of chest pain. Took me getting mad for them to finally call 911 for her. This place needs to be shut down and investigated for malpractice and neglect.

It's being closed. due to staffing shortages and errors in distribution of medicines.read more

When my mother arrived, the facility had no ostomy bags or proper scissors needed for her…read morecare--despite advance notice of her condition. I have personally supplied the facility with ostomy bags and medical scissors because staff did not have the required materials to perform basic ostomy maintenance. Numerous nurses lacked the training needed to properly change or manage her ostomy bag, frequently requesting assistance from more experienced staff. This lack of competency has resulted in recurring leaks on a daily basis, improper bag fitting, and contamination of my mother's open surgical wound down her chest from her colon resection, significantly increasing infection risk. Recently, I called the nurses' station to check on my mom after she reported having fallen in her room. To date, no one has called me back.

My Mom is currently being held here. Since coming here they have her drugged up. She doesn't answer…read moreher phone and when I visit shes nodding out. She just had a VERY SERIOUS FALL HERE and was sent to the ER. They did not have guardrails up in her bed. Even though shes a fall risk. Ive tried contacting this "facility" 12 times. TWELVE TIMES to find out about the fall. I get redirected everytime and the phone rings and rings until it disconnects. Ive even tried the Administrator number. No one has contacted me. The HOSPITAL is suspicious of this facility now and I am getting a LAWYER. PICK UP YOUR PHONE!!!! THIS IS THE MOST RIDICULOUS THING WEVE EVER BEEN THROUGH.

DO NOT SEND YOUR LOVED ONES HERE. Not only is this place a…read morecomplete shithole because the rooms and bathrooms are always filthy. But most the Aides we dealt with are Lazy, detached and ignorant. Some also go above their positions and answer questions they have no business answering. Aside of Dominique and a couple Nurses and maybe the food, the rest is absolute shit and they have NO problems lying about things. There is a REASON this place is always in violation and has open litigations! ADVOCATE FOR YOUR LOVED ONES ALWAYS, Regardless how it makes their caregivers feel, It's Their Job!

my long time boyfriend (10 years living togethe, suffered a brain injury and had a stroke while in…read moreICU at christiana, and he eventually ended up at Cadia reha first at Pike Creek and then Silverside Rd.locatio. In the past few years things started to chang. His favorite Eagles caps and tees started disappearing after the Eagles were in the playoff. His quality of care has decreased significantly when i was brought to their attention and after many years signs started being placed in the facility and they have now put up signs saying that they are Not Responsible for lost item! He is what they refer to as a Total Care patient meaning that he needs assistance with Everythin. At first his care in PT, OT and activities was extremely goo. Now he's been diagnosed with terminal colon cancer which could have been diagnosed much earlier with a simple occult stool test performed by collecting a stool smear with one drop of solution that changes the color on a test strip much like that used in diabetic strip. it could be that the main physician saw no reason for this to be done but he is now 60 years old and some kind of test should have been done at age 45 which is what the medical community suggests for all persons on the plane! they have tried to convince us that they are able to provide palliative care but most nurses don't give him anything other than Tylenol which doesn't help him in the leas. They lied to his sister (POA) saying that if he was to get chemotherapy or radiation they would not be able to care for him because of staff limitations and then they denied ever saying tha. I was an Intensive Care Nurse for years and worked in long term care facilities for many years and I understand staffing issues but they have gotten worse and worse. They used to keep a concerns/complaint from at the nursing stations but you now need to request on. After visiting him for 20 year, I have gotten to know many residents who have come to me to complain about call bells not being answered and then being yelled at for having "accidents" and they are afraid to complain because they will get worse treatment than they got befor! things are not what they seem in the lonterm section and I would urge you to RUN and find another cente!

We moved our dad here after a rough start with another care facility. I have been impressed and…read moreoverwhelmed (in a good way) with the incredible compassion and care that has been provided to my father. The facility is clean and inviting, and my father reports that the food is good. The staff is very caring and attentive, calm and always gracious. I love how they interact with all the residents!

This place is sketchy at best. Call-lights were not answered, my mom wasn't given pain meds on…read moretime, staff was argumentative. Overall terrible experience.

This place is ridiculous, very dirty and old. The staff sits around on their personal phones while…read morethe white call lights are blinking. The smell of urine as soon as you enter the building is over whelming. If you ask for help for a family member, you are ignored. My father sat in a diaper so long, he has burns. The verbal and physical neglect is horrible. I would not recommend this place at all.

Too numerous to list at this time. Recently. Staff quality…read moreof care has fallen They never answer the phone.. they ignore family members that assist their love ones. violence does exist at this facility

My mother spent time at Regency Healthcare. Everyone there was professional and polite. The…read morefacility was nice and clean . The staff took very good care of my mother. Thank you staff of Regency. I appreciate you!

I don't envy anyone whose family ends up in this place. This place is nothing short of an absolute…read moredump, and leadership is more concerned about filling up the vending machine with junk food so they can nickel-and-dime their residence to their literal deaths than with actually providing quality healthcare. The food here is very similar to what prisoners are given and are perhaps even from the same corporate supplier whose business model thrives on exploiting those prisoned in jail and prisoned in facilities like Regency. If you are unfortunate enough to have a loved one end up here, fight fight fight fight fight the management to get all the services the patient deserves. Call your state representative(s) and complain: Regency can be shamed into doing their jobs but it takes a lot of shaming. Good luck.

A friend of mine who is living with ALS is currently housed in this facility and almost every day,…read morewithout fail, I see a facebook posting from his computer referring to the fact that the kitchen has again gotten his meal order wrong. Due to the ALS he has specific dietary needs. He cannot have bread or large chunks of meat, leafy vegetables, etc. You would think that the dietary staff, in conjunction with a therapist, would have developed a plan to create meals that are not only nutritious but also easy and safe to swallow. This has never happened any my friend continually gets meals that contain bread, meat that is not broken up properly or smothered in gravies that vary in thickness affecting his already weakened swallowing ability. One of the concerns with ALS patients is that as the disease progresses the patient's caloric intake decreases which compounds the weakening of their musculature, so by staying in this facility which exhibits so little care in what they are feeding my friend regardless of how many times he, his family, or even the nursing staff have told them--they are in fact hastening his illness due to their pure disregard for one of their patients. My purpose for this review is to make it clear to everyone reading that something we all take for granted--food is a basic need, which has a huge impact on our quality of life, and when we ignore that need we are in fact saying to those people--you do not matter to us. I believe that this is not true of the entire institution, but if they continue to stand by and don't remedy a change then I will know for sure that they do not.

Stay far away. They kept pushing hospice care on my dad even though he made it clear that he wanted…read moreto continue to try to get better. Ended up moving facilities so that he could live out his last few months on his terms....not someone else's. He could not wait to get out of there. Yes. This review is referring to the Regal Heights in Delaware.

Frequent vandalism to cars parked in the garage attached to the hospital. When concerns were…read moreescalated to security, the response was "park at your own risk."

Muy excelente Me trataron con humildad humanidad y respeto…read moremás profesionalismo hoy día 28 de agosto a mi amiga Ana Ortega, yo me quedé en la noche asiendo vigilia y el personal del piso #6 se portaron super excelentes todos muy pero muy buenos me hicieron sentir como en mi casa gracias, estábamos en el cuarto # 636 Gracias a todos Atte. Segundo De Jesus Baez

I had an excellent experience with this business. The staff was friendly, professional, and went…read moreabove and beyond to make sure everything was handled smoothly. They were knowledgeable, responsive, and truly cared about providing outstanding customer service

My experience with New Castle Health and Rehabilitation Center has been nothing short of…read moreoutstanding. From the moment I walked in, the staff demonstrated genuine care, professionalism, and compassion. Every team member I interacted with treated residents with dignity and patience, creating an environment that feels safe, clean, and truly supportive. The quality of care is exceptional, attentive nurses, knowledgeable therapists, and a leadership team that clearly takes pride in maintaining high standards. Communication was always clear and respectful, and any questions I had were addressed promptly. The facility itself is well‑maintained, organized, and welcoming, which made a meaningful difference in the overall experience. It's rare to find a place where people go above and beyond simply because they care, but that's exactly what I witnessed here. I'm grateful for the dedication of the entire staff and highly recommend New Castle Health and Rehabilitation Center to anyone seeking reliable, compassionate care for their loved ones. www.alsco.com

After a year and a half I am finally happy with a doctor about my back pain! Dr. Glassman was very…read morevery professional and nice, and he knew what was wrong and exactly what I needed, and it did not even take a lot of time. I look forward to my chiropractic care and follow up. After a year and a half of agony, I have hope! Update: My Chiropractor Dr. Mark Farthing is also great at his job and quick and friendly. He fixed my upper back problems!

Really a terrific group of medical professionals who take a team approach to addressing very…read morecomplicated medical issues. Many of the patients arrive in a tremendous amount of pain and others are managing long terms injuries. Even see a group of athletes coming through.