I would never recommend this place to anyone & never have my loved one there ever again. Every meal…read moremy mother was given was stone cold. The nurses/staff don't respond to call bells. They would forget to give her medications. Final straw was when my mother was left is heart distress for over 12 hours. Staff ignored her cry's of chest pain. Took me getting mad for them to finally call 911 for her. This place needs to be shut down and investigated for malpractice and neglect.

It's being closed. due to staffing shortages and errors in distribution of medicines.read more

When my mother arrived, the facility had no ostomy bags or proper scissors needed for her…read morecare--despite advance notice of her condition. I have personally supplied the facility with ostomy bags and medical scissors because staff did not have the required materials to perform basic ostomy maintenance. Numerous nurses lacked the training needed to properly change or manage her ostomy bag, frequently requesting assistance from more experienced staff. This lack of competency has resulted in recurring leaks on a daily basis, improper bag fitting, and contamination of my mother's open surgical wound down her chest from her colon resection, significantly increasing infection risk. Recently, I called the nurses' station to check on my mom after she reported having fallen in her room. To date, no one has called me back.

My Mom is currently being held here. Since coming here they have her drugged up. She doesn't answer…read moreher phone and when I visit shes nodding out. She just had a VERY SERIOUS FALL HERE and was sent to the ER. They did not have guardrails up in her bed. Even though shes a fall risk. Ive tried contacting this "facility" 12 times. TWELVE TIMES to find out about the fall. I get redirected everytime and the phone rings and rings until it disconnects. Ive even tried the Administrator number. No one has contacted me. The HOSPITAL is suspicious of this facility now and I am getting a LAWYER. PICK UP YOUR PHONE!!!! THIS IS THE MOST RIDICULOUS THING WEVE EVER BEEN THROUGH.

I've been an employee at Cadia Silverside for 1.5yrs, and I didn't believe I would find a new place…read moreof employment that I would actually love to go to every day. My coworkers are the icing on the cake, they make it worth showing up to work every day and the residents teach me something new all the time. I genuinely like it here.

DO NOT SEND YOUR LOVED ONES HERE. Not only is this place a…read morecomplete shithole because the rooms and bathrooms are always filthy. But most the Aides we dealt with are Lazy, detached and ignorant. Some also go above their positions and answer questions they have no business answering. Aside of Dominique and a couple Nurses and maybe the food, the rest is absolute shit and they have NO problems lying about things. There is a REASON this place is always in violation and has open litigations! ADVOCATE FOR YOUR LOVED ONES ALWAYS, Regardless how it makes their caregivers feel, It's Their Job!

We moved our dad here after a rough start with another care facility. I have been impressed and…read moreoverwhelmed (in a good way) with the incredible compassion and care that has been provided to my father. The facility is clean and inviting, and my father reports that the food is good. The staff is very caring and attentive, calm and always gracious. I love how they interact with all the residents!

This place is sketchy at best. Call-lights were not answered, my mom wasn't given pain meds on…read moretime, staff was argumentative. Overall terrible experience.

This place is ridiculous, very dirty and old. The staff sits around on their personal phones while…read morethe white call lights are blinking. The smell of urine as soon as you enter the building is over whelming. If you ask for help for a family member, you are ignored. My father sat in a diaper so long, he has burns. The verbal and physical neglect is horrible. I would not recommend this place at all.

Too numerous to list at this time. Recently. Staff quality…read moreof care has fallen They never answer the phone.. they ignore family members that assist their love ones. violence does exist at this facility

My mother spent time at Regency Healthcare. Everyone there was professional and polite. The…read morefacility was nice and clean . The staff took very good care of my mother. Thank you staff of Regency. I appreciate you!

I don't envy anyone whose family ends up in this place. This place is nothing short of an absolute…read moredump, and leadership is more concerned about filling up the vending machine with junk food so they can nickel-and-dime their residence to their literal deaths than with actually providing quality healthcare. The food here is very similar to what prisoners are given and are perhaps even from the same corporate supplier whose business model thrives on exploiting those prisoned in jail and prisoned in facilities like Regency. If you are unfortunate enough to have a loved one end up here, fight fight fight fight fight the management to get all the services the patient deserves. Call your state representative(s) and complain: Regency can be shamed into doing their jobs but it takes a lot of shaming. Good luck.

A friend of mine who is living with ALS is currently housed in this facility and almost every day,…read morewithout fail, I see a facebook posting from his computer referring to the fact that the kitchen has again gotten his meal order wrong. Due to the ALS he has specific dietary needs. He cannot have bread or large chunks of meat, leafy vegetables, etc. You would think that the dietary staff, in conjunction with a therapist, would have developed a plan to create meals that are not only nutritious but also easy and safe to swallow. This has never happened any my friend continually gets meals that contain bread, meat that is not broken up properly or smothered in gravies that vary in thickness affecting his already weakened swallowing ability. One of the concerns with ALS patients is that as the disease progresses the patient's caloric intake decreases which compounds the weakening of their musculature, so by staying in this facility which exhibits so little care in what they are feeding my friend regardless of how many times he, his family, or even the nursing staff have told them--they are in fact hastening his illness due to their pure disregard for one of their patients. My purpose for this review is to make it clear to everyone reading that something we all take for granted--food is a basic need, which has a huge impact on our quality of life, and when we ignore that need we are in fact saying to those people--you do not matter to us. I believe that this is not true of the entire institution, but if they continue to stand by and don't remedy a change then I will know for sure that they do not.

Stay far away. They kept pushing hospice care on my dad even though he made it clear that he wanted…read moreto continue to try to get better. Ended up moving facilities so that he could live out his last few months on his terms....not someone else's. He could not wait to get out of there. Yes. This review is referring to the Regal Heights in Delaware.

Frequent vandalism to cars parked in the garage attached to the hospital. When concerns were…read moreescalated to security, the response was "park at your own risk."

Muy excelente Me trataron con humildad humanidad y respeto…read moremás profesionalismo hoy día 28 de agosto a mi amiga Ana Ortega, yo me quedé en la noche asiendo vigilia y el personal del piso #6 se portaron super excelentes todos muy pero muy buenos me hicieron sentir como en mi casa gracias, estábamos en el cuarto # 636 Gracias a todos Atte. Segundo De Jesus Baez

Type of care and quality of care was lacking. Very few of the CNAs and health aids, were…read moreapproachable or helpful; and many did not show and empathy or help to many of the patients. Trying to determine facility procedures and schedules was extremely difficult for me, as a caregiver, and appeared even worst for the patients. The administrators appeared to have no sense of urgency in communicating with the families. I would never recommend this facility for anyone who, actually cares about their loved ones.

My experience with New Castle Health and Rehabilitation Center has been nothing short of…read moreoutstanding. From the moment I walked in, the staff demonstrated genuine care, professionalism, and compassion. Every team member I interacted with treated residents with dignity and patience, creating an environment that feels safe, clean, and truly supportive. The quality of care is exceptional, attentive nurses, knowledgeable therapists, and a leadership team that clearly takes pride in maintaining high standards. Communication was always clear and respectful, and any questions I had were addressed promptly. The facility itself is well‑maintained, organized, and welcoming, which made a meaningful difference in the overall experience. It's rare to find a place where people go above and beyond simply because they care, but that's exactly what I witnessed here. I'm grateful for the dedication of the entire staff and highly recommend New Castle Health and Rehabilitation Center to anyone seeking reliable, compassionate care for their loved ones. www.alsco.com

After a year and a half I am finally happy with a doctor about my back pain! Dr. Glassman was very…read morevery professional and nice, and he knew what was wrong and exactly what I needed, and it did not even take a lot of time. I look forward to my chiropractic care and follow up. After a year and a half of agony, I have hope! Update: My Chiropractor Dr. Mark Farthing is also great at his job and quick and friendly. He fixed my upper back problems!

Really a terrific group of medical professionals who take a team approach to addressing very…read morecomplicated medical issues. Many of the patients arrive in a tremendous amount of pain and others are managing long terms injuries. Even see a group of athletes coming through.