Horrible management. Consistently out of menu items (bread, ranch, etc). Orders never correct. Learn how to update your website for items out of stock- if you can't make sandwiches let customers know before ordering. read more

We found the Pizza Factory to be as advertised, good food, good service. We will return soon! PS: Try the pizza!!! read more

Love their pizza and the service is very friendly. We've had take out and eat in and it's consistently good.

The pizza is better than "the other" place in town, but don't you dare order anything else on the menu. Yccch! And be prepared to pickup at the time specified only to wait another half hour. read more

Good pizza!! Crunchy thin crust, good sauce. Friendly service and reasonable prices. Recommended! read more

Pizza Factory - High flying pizza !! - Pizza Near Me - Portola, California

We where in town for a few days and all the locals said that we have to try the pizza from Pizza Factory, because it is great. So we went and got a large all meat pizza and added pineapple too. It only took them about 20 mins to make it from when we ordered it, and it was a busy Saturday night too. So all the rave reviews where true this was a great pizza and we will definitely be back to try out some more. read more

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Since Pizza Factory no longer delivers to Graeagle, I drove to Portola to pick up pizzas. The pizza is always good, so worth the drive. Unfortunately, because I have to go in and wait about 10 minutes for my pizza I had the opportunity to watch the employees. Not only are they not wearing masks (but I had to), they aren't wearing gloves or anything to cover hair. I stood there watching a teen age girl throw pizza dough in the air, over and over, while she spun around and her long brown ponytail flew through the air. Then, the phone rang, she set down the dough, answered the phone, wrote something down and came back to her dough- without stopping to wash her hands. I don't think we will get pizza from Pizza Factory again now that I know how unsanitary it really is behind the curtain. read more

when i ordered there was 1-2 people inside. ordered a single order of breadsticks and it took over 30 minutes. the man who was prepping the food was wearing his long hair in a messy loose bun without a hairnet as well as very flowy (assuming dirty) clothes and no apron. no gloves either. the food is good but i think the food safety factor could be improved. read more

Pizza Factory - Pizza Near Me - Portola, California

Wow u r going to charge me $.86 per ranch when i come in and buy an xl pizza what bullshit i used to recommend this place but i will not do it again read more

Living near by with my husbands busy work schedule we love to order pizza regularly, I've given them slack for the last year thinking maybe at some point they would get it together. After today though and the many disappointments before this I would say I don't recommend pizza factory. Today we got our pizza after waiting an hour in a half the wings weren't even mixed in the BBQ sauce and our breadsticks weren't cooked all the way through and completely smushed. Really sucks because it's the only pizza place that delivers in town I hope they get it together. They usually take over an hour in a half to deliver so if you know you'll want pizza for dinner order it around 3! read more

Pizza Factory - Boneless BBQ chicken wings - Pizza Near Me - Portola, California

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second visit for a To Go Order in the past six months and the experience was the same, disappointing and frustrating. They promise 25 minutes for a pizza order and it ends up being an hour plus!! insane. How does a business operate like this? it wasn't busy on week night. pizza was tasty but NOT at all worth the BS and false promises from staff. While waiting for the order to go, one customer stormed out, after waiting forty minutes and their pizza order had not been started. read more

Probably the best experience I've had in awhile. Amber and her daughter (I forgot to get her name) we're amazing and so respectful. The pizza was made to perfection. Definitely going back when they are there again! read more

Yummy salad and pizza with a nice man running the cash register. We had the sun dried tomato pizza and liked that the salad bar had options. Only giving it three stars because eeek, this place is dirty! No one got sick, but the establishment is in need of help. It looked like they were updating the flooring, but the whole thing needed some serious cleaning and updating. Not sure if we would return. read more

Wow !!! Great food and great service !! No cheating on toppings here.... my mouth is still watering !!! We will be back for sure ! Thanks, Applegate Budget storage, Portola read more

My brother and I ordered the spaghetti with meatballs and some garlic twists and it was horrible. The meatballs were burnt/dry. Most likely made a couple days ago. It also took over 30 minutes to get microwaved spaghetti. The garlic twist were swimming in butter and covered in Parmesan cheese. I would rather spend my money on some gas station chicken. read more

hated it so bad. the pizza smelled bad and not to mention tasted horrible. They took over an hour to deliver the pizza when we live 3 minutes away by car. I wont be buying from there again. read more

Really, really disappointed with Pizza Factory. We ordered a pizza to go and I made the mistake of not checking the pizza before getting home. Turns out I was given a burnt pizza that should have never been served. What irritates me more is the lady had to know it should not have been served but did so anyway and clearly she was hoping I would not check the pizza as she distracted me by bragging about her homemade ranch dressing and would be giving me free ranch. I won't make this mistake again because I will never again order from Pizza Factory. Do yourself a favor and order Gumba's instead. read more

Second time here and both times the pizza has been fantastic! The all meat was smothered in meat and the Western BBQ Chicken was very fresh! Only downside was the service... Not rude but not friendly either. Lots of young employees who have no idea what real customer service is. Won't stop me from returning though, the food really is great. read more

Pizza Factory - Western BBQ Chicken - Pizza Near Me - Portola, California

We were visiting from the Bay Area and tried this pizza on a whim. The pepperoni pizza was delicious!! The pepperonis had a nice spicy zing and it was cooked to perfection. The crust was crispy on the outside and perfect on the inside. I'the entire family including teenager, who is unhappy about just about everything these days, was happy. Definitely would order again! read more

Only restaurant open in a town on a christmas eve! Place : Restaurant was huge with some video games & stuff. Service : One guy doing everything. Thankfully there were only four customers, so service was quick Food : We ordered two veggie pizzas & garlic bread for to-go. Decent in taste. Price : Reasonable read more

I'm giving it a 4/5 because I ordered pizza and meatballs. What does that mean? Meatballs were not bad but they served them to me cold (staff was very cool and nice though). Pizza was really really good. Tasted like some sort of craft brick fire pizza. Seriously, a must try if you're here. read more

Driving through town and got super lucky. This place is great - the pizza is great and the staff is super friendly.

The food is good but My I'm in relation with one of the workers there and since he started the employees don't treat me like any other customer I went in to get a drink and something to eat and one of the employees was coming to help saw it was me and said "oh" and turned right around and left the person busy with making pizzas rushing to come help me. read more

Workers were not wearing masks. Not even make attempts. When I asked I was told it was because the ovens were too hot. Ok but why when you were checking out customers or making sandwiches were you not wearing mask? Last I checked that doesn't have anything to do with the oven. I've been there twice this year and they had mask on then. Why not now? read more

Now that the new owners finally got control of the place, its improved drastically! Food is definetely better, Salad Bar is actually edible now. Prices are very competitive with the other pizza guys. AND the menu just gets better and better. Great Coupons, and I'm not sure but I think their even delivering now. Anyway, THANK YOU Pizza Factory, it was worth the wait! Melanie read more

Surprisingly decent pizza. It was fun to watch the ladies throw the pies in the air. yes, they hand toss their pizza. It was also open when we needed it. A big plus as the place we had planned to go to wasn't! read more

Bad service, sub-par pizza, and high prices! We ordered delivery in the middle of the day on Saturday and they quoted 35-40imutes. We were not given a quote for the price. After literally an hour and fifteen minutes, we called to see if we should just cancel (the location was less than 7 minutes away.. What could have taken so long?!). I spoke with the self-identified owner who said that the delivery quote times were "ranges" and insinuated that we should not take them literally. After telling him an hour fifteen was more than a little out of the range, he began to make excuses about the time it takes to make a pizza, etc. I told him he should just give me an apology. He responded the pizza was almost there. I said "are you seriously unwilling to give me an apology?" And he repeated it was almost to my location. Pizza came minutes later; the dough was plain and uninspired, there were Lots of toppings though, but it was not hot. Also, for one llarge and one medium it was $45. What a huge disappointment. If you truly were the owner: get your act together and I would encourage you to get some new dough and a better attitude. read more

We came up to Portola for the Lost and Found gravel grinder. We got a pizza here and had it delivered to the bar across the street. The pizza was excellent and the folks that work there were super nice. The place has a great small town friendliness. The mountain/road bike riding in this area is excellent. It's well worth a drive up to the sierras. read more

The food here is fantastic. Delicious. BUT...the service is terrible. The last 3 times we've been here our order wasn't ready on time or even close to it, even though we called in the order ahead of time. This time the order was lost. They hadn't even started the pizza when we'd arrived an hour after calling it in. And COVID-19 precautions?? Forget it. Of the 4 people working 2 aren't even wearing their mask, despite the mandate to do so. And this isn't the first time we've seen this either. Guess we'll have to skip the delicious food and stop coming here. read more

Wow! This place has gone way down hill.... So stopped in and got a family combo. 2 salad bar (one trip only) XL pizza, and pitcher of soda. 22.00$.. ok Make my way to the salad bar.. Salad all wilted and brown.. All the toppings were gross too. Pizza came... I guess it is called card board pizza because this pizza was the worst thing I have ever eaten in my life... The dough in the crust was not cooked all the way.. I was not happy with the pizza from this place at all. I did not say anything because little local business are struggling so hard to make it but you know what. If you all want to make it you need help and need to hire someone that knows something about pizza. will not be back for pizza again... maybe you should invest in real pint glasses too.. Serving beer in a 6oz glass for 3.00 is outrageous... even plastic ones are better than what you all are using. read more

I'll start by saying the new owners are an improvement over the last ones. There's always hair in the food though so we have decided we won't be going back after 3 bad experiences. Cleanliness matters read more

The greasiest pizza EVER! Food took too long, the place was super cold inside, they didn't make our salad until we asked after the pizza was delivered. Plus we ordered the antipasto salad. When we orders they handed us a plate and told us to make the salad at the all you can eat disgusting salad bar. Wings came out colder than the room! Disgusting and poor service. We only came here because it seemed to be the only place open. read more

I rolled into town at about 8:30 famished and the pizza factory was one of the few places still open. I had the small Hawaiian, a single serving from the salad bar and a local beer. The pizza was good sized and tasted good. I liked the fact that it wasn't too greasy and overloaded with too much tomato sauce. The salad bar was decent with a good selection of veggies. They have a good sized seating area and a small TV as well. Would definitely return if ever in the area again. read more

Things are changing for the better, good pizza, and the got rid of the bad employees. I have seen this place go up and down best its been in years. read more

Our family of 5 liked the pizza and salad bar. The kids got a kick out of Ms.Pac Man too. Kind of place where we're comfortable taking our time and not worried about getting out quick. read more

Love it here! Friendly staff and great food! I had the garlic pizza it was wonderful! read more

Pizza Factory - Pizza Near Me - Portola, California

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If I could give 0 stars I would! Worst customer service I've ever dealt with. Our pizza was not what we ordered. The specific ingredients we asked to not put on the pizza due to allergies were put on the pizza. They offered to deliver us a new pizza but 2 hours later we still didn't receive it. We called and they said 15 more minutes and when we complained they hung up on us 3 times and wouldn't let us talk to a manager. So disappointing since this is the only option for pizza in this town! read more

The best pizza! I ordered the medium thick crust, mushrooms, olives and lots of cheese with the ranch sauce. Mmmgood! Excellent service, clean environment. Prices are very reasonable too. read more

Good pizza and excellent breadsticks! The pizza is similar to Round Table which is a very good thing!

Pizza factory has had some ups and downs but now that Gina and Roxanne are back it's much much better!! Thanks for making fantastic pizza again. read more