We waiting super long, about 20 minutes longer than the pickup time. And it wasn't just us, there was about 6-7 other people waiting a very long time on their order as well. The food was hot and right and looked good. It was just the long wait due to unorganized worker. read more

The best pizza hut ever ! Fantastic customer service .. Mrs Theresa is my favorite !!! She is such an amazing person and makes me feel so special when I walk in and she already knows my name to pick up my order. The new Hispanic manager is very bubbly and such a people person as well ! She makes the customer experience so much more enjoyable. I lovvve love love this location.. it's small but mighty. 2 stars is a joke .. please change this review rating to a 5 all across boards !! read more

very good service and helpful, takes care of dashers and customers and highly recommended will come back.

Terrible service. Took an hour for just one pizza dinner to be made. Won't be coming back here again. Need to higher better people and new management. Don't recommend this location. read more

Just ordered a 2 pizza box dinner. Waited for 30 minutes. When I opened the box, I get 2 pizzas half made. It looks like they did not try to make a pizza but just threw it together. When I called the manager was short and kept interrupting me saying they are too busy at the moment to talk. She can remake my pizzas but I'll have to wait longer since there are people ahead of me. Yet I had already ordered. Also when I went outside after the first delivery, I noticed the driver had dropped a bunch of packets all over my driveway and did not bother picking up after themselves. Here is what I recieved vs. What it's pictured by pizza hut sells. Just recieved reordered pizzas, they look messed up like the first set. Mostly crust. read more

See all

I want to thank the crew @ pizza hut @ 4388 Dowlen Beaumont Texas. my order was awsome. Quinntin and Walter was awsome to make sure my order was right, they made sure that I was please.!!!!!!!! Thanks Guys Mike read more

Employees were nice, every single thing else was 0/10 waited 45 minutes after my "ready time". Pizza was over cooked. Guests in front of me were offered complimentary drinks and wings for the extended wait times. I was offered nothing and only told sorry for the wait. read more

Paid for drinks never brought them so I will not go there. The manager said he would refund my money but never did. Service is horrible in Beaumont. read more

I find it pretty ridiculous that the Pizza Hut at 120 s Dowlen rd is closed at 8 pm on a Friday night, and then the parkdale mall pizz hut doesn't deliver after 8pm, I guess they enjoy losing business. Don't have a delivery service if you can actually deliver food read more

the pizza and pasta was perfect but the manager Miss Shandricka was nothing short of amazing. I ordered pizza and pasta for my family in the midst of moving, she made sure that we had forks, napkins, and plates. out of all of the times that I've ordered from pizza hut I never knew that they offered plates and forks. Miss Shandrika had the location very clean especially where the food was prepared, she was cleaning when we walked in. Miss Shandrika thank you for being a sweetheart! read more

I'd give a zero if I could! Second time in a row this happened! Figured after the first time maybe it was just a fluke, nope this store is ridiculous! Dont know how someone can mistake a Mt Dew for a Diet Pepsi but maybe they're colored blind, I don't know and I don't say that to be crass but it's so often of a mistake made that its point. Took over an hour to get delivered and then when it was, the pizza was ice cold at best! Tried calling the store to discuss and the girl who answered sounded as though she was higher than a kite and could barely form a compl sentence. left me on hold for over 10 minutes and I called back and got the customer service center who pretty much agreed they messed up contracting with Door Dash! He then put me on hold and never came back. I will NEVER order from this store ever again, period! read more

They are horrible. I ordered a pizza at 6:07pm to get delivered and here we are 7:35pm and still nothing. I've called the store they had me on hold for 10 mins. Called their "customer service" line they had me on hold. Lol never again will I order from them. read more

Seems like something has changed in the recipe and ingredients from when I first posted about the new location and how good the pizza tasted. Last several times we ordered pizza it seems the quality and Taste had gone down. Not sure if the corporate kitchen decided to revamp the recipes or change suppliers to increase profits, but it just wasn't the same great taste from when they revamped the recipes just a few years ago. read more

It appears as if these people are on DRUGS!! No freaking kidding either! The lady slurred something to me at the counter that slightly resembled "here to pick up pizza?" I said; yes, and before I could tell her a name she turned around and started folding pizza boxes. WTF??? I tried getting her attention again and she totally ignored me. I was not rude or short with her what so ever, and could not figure this out? After a few more try's I asked to speak to the manager. All of the other fk-tards pointed at her. Holy Sheet!!! This place is in deep trouble!!! I had to call it wife and have her place an order at Papa Johns. HAS to be drugs! Unless zombies ate what was left of her tiny brain! ;)) read more

Cheese sticks arrived just like this. Complete trash. The worst pizza I've ever ordered. They need to micromanage these franchises better. read more

Pizza Hut - Cheese Sticks - Pizza Near Me - Beaumont, Texas

Friday night and the wait for CARRYOUT is 45 minutes? That's a bit excessive. The girl behind the counter is polite but I don't know what's going on in the kitchen. Obviously not speedy cooking. One guy waiting with us was there for at least 30 minutes for a personal pan pizza. That's the smallest one they make, folks, and it can't possibly take half an hour to cook. This is also an eat in location- in need of some serious overhaul. If 80's nostalgia is your thing, you're in luck. There are two analog (boxy style like your grandma still has) TV's but only one was on when we arrived. There's the ever present claw game, and three arcade games that have been in the building long enough to become cool again, which would be very hipsterish if they weren't covered in thirty years of pizza grease. In case you're curious, the games are something I didn't recognize, Pac Man and Cruisin' USA. The salad bar had an empty bowl of lettuce and the carrot sticks and celery were completely dried out. The managers office, surrounded by glass and directly across from the checkout for the whole world to see, was messy looking and seemed disorganized, which pretty much explains the restaurant itself. I had more hope for this location because there seems to be so few eat in pizza huts left these days, and it was always a big deal to go there as a kid and play the games, color on the napkins and collect whatever they were promoting that month (my parents still have the care bear glasses- complete set!). I love that this place reminded me of being a kid in the 80's- because it's obvious it never left the 80's. Oh, and the order needed to be sent back after waiting 45 minutes because there was a serious lack of sauce on the wings. read more

Stopped by to pick up pizza only to find out it only has cheese on one side! Seriously lacking! Don't waste your time. read more

Pizza Hut - Sad day when you order pizza and only half has cheese on it! - Pizza Near Me - Beaumont, Texas

See all

Salad bar was CRAP! Mold on cucumber, rotten tomatoes, and dries up carrots. Place is dirty and lacks personality. How can you mess up a Pizza Hut? Only in Beaumont. read more

As usually it was good, there new garlic pizza crust was delicious.