I don't like to do this but when I am repeatedly insulted to my face by a rude employee, I need to speak up about it. There is no excuse for childishness in a business that sells food. I will not go there again at all because the food isn't good enough to put up with being insulted. I finally got the guts to speak up after this happening for A YEAR, the employee I spoke to dragged the other person out like I was supposed to have it out with him with my child in the car. Just too messy, in more ways than one. EDITED TO ADD: To the child who just left a comment here-your comment was full of lies, and all you did was convince me to call Corporate and tell them, like many others surely have, what happened to me. read more

Pizza Hut - This is the # for their corporate office so anyone can call if the service in that particular location was terrible for you as well. - Pizza Near Me - Burnsville, North Carolina

After a rehearsal on a Tuesday night, I had some friends over who wanted pizza for dinner. I had an email for Two for $20 pizzas. After ordering through the app. I received a reply that the items were unavailable. So I drove to the store. It was 7:00 pm and a semi permanent sign on the door stated that the dining room was closed and to use the drive through. I drove to the window and after a minute or so an employee meandered over to the window. I proceeded to place my order and was told that they are out of pizzas! Pizza Hut is out of pizzas! The employee said the manager had not done the dough preparation the night before. I'm not sure about the readers, but if a manager forgot to make the dough upon which the store relies on to conduct business the next day, costing the business thousands of dollars, that employee would have been fired. I will be deleting the online app and not returning to this place of business. Shame. read more

I haven't had Pizza Hut in years because I will NOT eat from the one in Weaverville for a multitude of reasons but I've been wanting a change from Dominos and Papa Johns so decided on Burnsville Pizza Hut to try the new Detroit style pizza in hopes it was like the old pan pizza. It was pretty close with a couple small changes. They put the sauce on top of the topping. I just asked the sauce to be omitted. In the future I would order the Detroit pizza from this location again but I'd request the sauce on the crust like usual and none on top of the toppings. I do prefer a round pizza to rectangular but that is just a preference not a deal breaker. I really like that their thin and crispy pizza has a lip on the crust and it isn't just a flat cracker like crust. I phoned the order in 3 pizzas total because there was not a place online that I could find to have the top sauce left off. The guy who answered the phone was polite and took the order accurately. There were no issues at pick up and employees, store, and parking lot all appeared clean and tidy. I would recommend this store if you are looking for chain pizza. read more

See all

listen I just spoke with one of the best people I've ever talked to as a manager or human being period and her name is Glenda SHES A FREAKING DOLL AND BLESSING! she's the literal best down to earth and compassionate if there's a solitary problem go to her and she will make it 10 times better than your best expectations! she nearly had me in happy tears made me feel so great she really runs that place the best of any I've ever seen and the people working with her know what's up too lol because the guy I talked to before her was also out of this world sweet amazing and with grace helping with whatever you need you know or want they want to help and love making you smile I don't even know how to describe it completely but they are the reason I will always come back to this Pizza Hut and the food is flipping amazing fresh out of this world delicious! the whole experience was 10 times better than my best imagination! THANK YOU GLENDA and STAFF! read more

Worse Pizza Hut we've ever been to. Pizza came to us cold on top and warm inside. Talked to waitress and manager they both said they had a couple of new cooks. read more

This location has poor service.. went in this evening and the floors and tables were dirty.. our waitress didnt get our order right and we waited over 30 mins for our order to be fixed by the time it was done we were so cold because it felt like Antarctica in there that we just took it home. read more

Being a franchise, you'd think every Pizza hut is the same, but it's the service that sets franchises apart. The server we had was almost overly friendly, but still very nice. It was rather late in the evening and there weren't many in the restaurant. There were actually more outside hanging out than inside. We were seated quickly. When our pizza came, my husband had to ask for plates and the woman who served the pizza stated that the pan was very hot. No spatula was given to us and my husband burnt the tip of his finger getting his piece out with a fork. We had my grandson sleeping and twice, another server ran the vacuum on her side of the restaurant. Being a small place it was quite loud and to me, it said, "Hurry up, we're about to close." I wasn't impressed seeing that they had 2 1/2 more hours to closing time. Overall, our server was good, but not impressed with the overall atmosphere and service of our pizza. read more

Just the WORST service! Awful. Never going back. I'd rather eat my own cat than be subjected to that again. Burnsville residents across the board don't seem to give a d**n about anything or anyone. read more

The service sucked people where rude, we called in order and they didn't even put it in till we got there,we sat in the store at least an hour after making the call for food,then the pizza was hard and cold and almost uneatable. Overall places was also dirty and just very displeased read more

As always Pizza Hut hits the spot. Nice staff! And very clean. You always know what to expect

Horrible, horrible service. From the time we were seated until our pizza was brought out was more than an hours wait. Obviously some of the other customers that were there had an extremely long wait as well, because they were leaving before getting their food. The restaurant was dirty. Tables wasn't clean, neither was the salad bar. I think this was the worst service I have ever received in a restaurant. Normally I like Pizza Hut, but I will never visit this one again. read more

This place needs management! What I saw employees doing in the kitchen ????? BAD! Got my order in bowl but was super cold in the middle because it had been microwaved???? Asked for another order and they sprinkled chives on top of my original plate [ to make it look good] and reheated it. Really! Still got charged for plate that I could not eat. No tip for waitress that sat at a booth most of the time talking to her friends. When this Pizza Hut first opened it was one of the better places in Burnsville to eat. read more

Made an online carryout order for wings just prior to the Super Bowl. Online response said order would be ready in 20 minutes. When I arrived, my order could not be found. Lots of off-task behavior from the staff could be observed in the kitchen. After the receptionist could not find my order, another staffer came out and said, "We don't take online payments." No apology, no further explanation, no attempt to find out what my order was for, or to take it there in the restaurant. This occurred after I had in fact registered online so that I could make online payment, although I would have been happy to pay then and there. Another unappealing aspect of this restaurant is the observation of staff smoking near the service entrance almost constantly; this was occurring on this occasion and is hard to miss or ignore as the only entrance to the restaurant is by the service entrance. read more