I ordered a large 5 topping pizza, when I got home and opened the box, there were only 3 of the 5 toppings. I tried to call the store multiple times with no answer. Usually they are pretty good, but not this time. read more

Carson took our order tonight and had the best customer service. He helped navigate what to order for what we wanted and what deals they had going on. Super happy with our order, thank you again to Carson! (: read more

I'm sorry to say this; but this location just keeps getting worse! Their customer service is the worst I've come across. After waiting in the Drive-Thru line for 15 minutes without moving; I was able to back-out and go in to grab my pick-up order. A couple in front of me walked in just seconds before me and seemed upset. We waited for a couple minutes and even though there were 6 visible employees; no one came to the register. I asked the people in front of me if they had been helped yet and they said no and that they were in the drive-thru for 20 minutes and never got helped so they parked and came in. I finally spoke up and asked one of the workers if they could help us. The girl I spoke to yelled for someone to help up front; a minute or two later a kid finally came to the register. Very poor customer service. read more

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The worst delivery option in eagle mountain. You can't even get a real deep dish pizza from pizza hut anymore. Disappointed multiple times i've tried here. Dominos has a 1 up on them and to be honest, little caesar's has the best bang for your buck pizza in town, so that's my go to if you're around city center. read more

Hadn't eaten here yet, and walked in on a Sunday afternoon. The staff was friendly and the atmosphere was chill. My son and I played a game, provided by the establishment, while we waited. The side salad was fresh, the pizza tasty, and the wings were good too. We were regretting we hadn't come here for wings and pizza for super bowl Sunday. Won't make that mistake again. Really enjoyed our meal, glad we stopped in! :) read more

I've ordered here before and expected the typical sloppy service and unkept facilities but they impressed me with todays order. Worth a review because it's hard to get back on your feet. Food was hot, right, and fast. As expected. This is what I expect from my local pizza shop. Thank and don't start slacking! read more

Pizza Hut - My order after a few pieces. - Pizza Near Me - Eagle Mountain, Utah

If you want to learn how to NOT run a pizza place come to this Pizza Hut. It wasn't about one thing being wrong but a lot of things. 1. as soon as you walk into the building the entire floor was dirty 2. Incomplete order. 3. All silverware and plates , and I mean all, were filthy. We went back multiple times to exchange the silverware and yet not one piece was clean. 4. Bathrooms were gross so much that my 3 year old kid did not want to use the bathrooms. 5. Lack of care, no one took the time to care about the type of product, quality and environment they provide to costumer. All this is due to lack of leadership and ownership. If management would take the time to hire and train proper individuals there wouldn't be such tremendous failure in service and delivery. We came to have a fun family outing and ended up leaving upset and frustrated with to go boxes. We didn't even stay to eat. This is a terrible way to start a new location. read more

Not family friendly! Very unimpressed. Extremely loud, distracting. TV's in every direction, kids won't even look at their food. The guy at the counter had absolutely no person skills. Just stared at us. The guy making the pizzas was too busy watching Sponge Bob, but don't worry he did get to work during the commercials. Our food took 30 minutes to come to us and we were the only ones there. The appetizer and pizza came at the same time and they forgot the extra sauce. No checking up on us or our order. Filthy floors. Tables that were dirty the whole time we were there. And we couldn't even talk to each other because the music was so loud and the kids were absorbed into 20 TV's! The food was ok, but was overpriced. Overall terrible experience and we won't be back. Too bad there wasn't even a manager there to talk to. read more

This is a really nice store in a great location. It has a really clean and open environment. The workers are very knowledgeable and friendly. Great sit in restaurant. The pizza was a little under cooked. The employees are hard working though. 5 stars also there, very talented employees that actually want to be there. The employees are fantastic they make great pizza. read more

They never ever answer the phone ( at the store ) . Today I been on hold 35 minutes, last month 47 minutes. I had to called because they delivered our order but still missing the order. Both times we end up to drive there to get our order. When you walked in all the employees just sit and stand around, some of them on their cell phone. You can hear the phone ringing but no one bother to answer it not even the manager!!!! Very unprofessional . Hope the Big Management team see this review and do something. read more

Do the owners of this franchise just simply not care? You'd think with a slew of 1-2 star ratings they might try addressing a problem or two? The last time we attempted to get delivery, the driver simply didn't show up. Ever. We vowed not to try them again but one bad experience isn't a trend.. or is it?-- Attempted to get a single pizza delivered again tonight for my kids. The email confirmation said 30-40 mins. After an hour of no pizza, we called them. The snotty brat on the phone acted like we were inconveniencing her and was about as useless as that delivery estimate email. So with hangry young kids, we waited another half an hour. I live 6 miles from this Pizza hut!! If you can't get a single pizza order to a house (thats 6 miles away), in under an hour and a half, you may want to a consider getting out of the pizza business! Shocker, the pizza was COLD, like it had been sitting out for a very long time. Useless customer service, abysmal delivery time and cold pizza. Utter failure. PS: The delivery kid was great! Polite and friendly. I didn't catch his name and it's not like it's his fault so 5 starts for him but overall, if you've read this far and are considering pizza from this location, please consider the amazing Thai place (Som Tum) next door, or even the mediocre Mexican place (Los Aribertos). read more

We ordered pizza from here on Halloween night and for the second time we found a hair in the food. We're done with this business. There's not going to be a third time. read more

We were so excited to have a pizza hut local to us. The first time we ordered, our pizza was perfect. It was what an ideal pizza should look like and taste. The last time we ordered, We ordered a Hawaiian Pizza, Cajun wings, and honey BBQ wings. The pizza had one, yes one slice of ham, and maybe six pineapples, and paper thin crust. The cajun wings were bare with one wing covered in the dry rub like it was dumped into the container. We thought we would try again tonight. Our pizza was a joke. We ordered a stuffed crust chicken pizza and honey BBQ thinking last time was a fluke. The pizza again was paper thin, no cheese in the center, and the crust was full of air, not cheese. We called and they offered a credit or to send out a replacement. We told them a replacement because my kids were looking forward to eating pizza on a Friday night. Its been almost 2.5 hours and they never sent us anything. If they are going to charge us $40 for a pizza and wings, stand by your quality and your word. read more

If I had to describe my version of hell it would be this place. The bathrooms disgusting, the work ethic disgusting, the way you're treated when you're here, disgusting. I worked here when this location opened and it gives me chills to think about, the customer service is nonexistent because most the workers DON'T CARE. Heaven forbid you come here on a busy night because your order won't come on time and likely won't be correct so PLEASE CLOSE. read more

The pizza is great but the staff is not professional at all. Sorry to say but this business needs to find better people. No one seems to know how to check orders, get them ready. The manager seems to be the only one that knows things because they all go to him for answers. My order was not checked upon. I called to find out, the agent told me it was on its way. The pizza never arrived. Called again, they said it had "just" barely shown on the screen. By then it was late. Had to cancel. read more

Pizza Hut is old school. What I mean is that they've not changed anything about their pizza since years ago when I worked there in college. We are talking 30 years ago! Lots of crust and toppings placed on the pizza with precision, according to the pictures they have on the make table and according to the measuring scale. I can't recommend this place. But I'll give it two stars. read more

I use to be a manager for Pizza hut, have an idea of how things go. I've given this location multiple chances to do better only to be disappointed every time. Last night was the last time I will order from here. The quality of the product is old, I KNOW this for FACT. Halloween is one of the busiest nights of the pizza calendar, so you would think the dough would be perfectly fresh. Not at this location, they spare no pennies to save a buck! This will be the second time we found hair in the food too! It's obvious from other reviews that the management clearly does not care about quality or customer service. They don't deserve my money either. read more

Let's just say I hadn't eaten Pizza Hut in about 20 years and decided to give it another shot. I now know why not a single party that I've been to in that time has ever ordered Pizza Hut in that time. My own mom could outpizza the hut. read more

Worse place. Don't order them. I ordered it and it said will take 2 hours to delivery. Then I called the store to see if can change to carry out. I'm been on hold for over a hour and no one pick up the damn phone! read more

I have reasonable expectations of Pizza Hut--I expect mediocrity. What I don't expect is terrible. The garlic knots tasted strange -- almost fishy -- and were not fully cooked. We couldn't even finish one piece. The pizza didn't fare much better. It was also undercooked, and the flavor was off in a strange way. Also, for some reason, they cut the jalapeños long ways, including the stem. Who wants to eat jalapeño steams? Overall, it was pretty bad. Ended up throwing most of our food away. Pretty disappointing, even for Pizza Hut. read more

Our experience here was great. Also the pizza was done 5 min faster then the predicted time, and it was delicious. I was only in there a few min, but what I saw was clean and organized, and the staff was friendly. read more

Horrible service. Something is always forgotten when I call for delivery. This has happened on multiple occasions so it's a good indicator that the people working just don't care. **i decided to give them another shot... and they FAILED. I waited an hour for my order to be delivered. I called and got empty promises that it was on its way. Finally on my last call I spoke to the supervisor and all she could say was "I'm sorry, yeah that was suppose to be there by now." (She was the one who took my order) I now gladly drive to the Pizza Hut in Redwood over these guys. read more

I gave this 3 stars and I immediately changed it to 4 for the sole reason that even if you order "carry out" you can still pick up that carry out through the drive through (which I didn't know they had)! I ordered my pizza online and I wanted delivery. Delivery was 1 hour and 40 minutes so I opted for the 30 minute carry out instead. I did notice upon pickup they have a HUGE banner advertising that they need drivers... understandable given my delivery wait time. I arrived approximately 5-10 minutes after the time I was quoted due to the other reviews online. I walked in and only one other lady was in front of me who happened to have the same name, the cashier quickly verified her order and caught it was incorrect. While I was waiting, there was a pizza that went into the dining room, but they had already received their pizza, another minor error, but nothing that can't be quickly moved on from. I got home and served up my pizza and it did not have any flavoring on the crust, just DRY crust. I had selected toasted Parmesan. Either way, my $7.99 online large pizza was worth all $7.99. I would have given 5 stars if the delivery time wasn't almost 2 hours and the crust had flavoring. read more

It's a pizza hut. The pizza will be no worst than a pizza hut guaranteed and no better than any pizza place around here.. That said it's the first sit down pizza hut i have seen in years! the wings are slightly better than any other pizza place within 20 miles, and the staff is on point and friendly. They messed up my order once but made it right. Dont expect gourmet food or services. Expect a pizzahut and you will give this a 5 star too because it's the best mediocre pizza chain around for miles. Unlike dominoes who will take 2 or 3 hours to never actually deliver your pizza and then just stop answering the phone an hour before close. During this time your children start crying and waling for pizza and you end up driving into the store and screaming at the top of your lungs as they explain that they couldn't get to you order and they will refund you tomorrow. At which point you have to march back to tour car ro tell your family the last 3 hours that you said they were going to get pizza to ight was a lie. You wake up the next day with a restraining order from the local Domino's and your wife left you and took the kids. read more

Well if I want to move closer to work just because of the service and pizza I get out here it says something. read more

Pizza Hut - Garlic thin crust with sausage, mushrooms, banana peppers, spinach & black olives, white sause. - Pizza Near Me - Eagle Mountain, Utah

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Tonight we ordered a super supreme and garlic knots. What we got was a Hawaiian pizza and parmesan bread sticks. After we called to report our delivery was wrong, they suggested we come to them to fix it. We asked them to bring us the correct order. They delivered the pizza but forgot the garlic knots. First world problems, I know. But we still are not impressed at all. read more

Went here on a Tuesday at 5:00 to try it out. No other customers present. I had to search for a menu on my own at the vacant counter. There are table displays on the two dozen tables but with nothing in them to advertise specials. For being the only one present I was surprised at how dirty the floors were with dirt and discarded pepperoni. Pizza is what I expected, service and cleanliness were lacking. read more

Filthy conditions. Food was brought out quick. Plates were dirty. Floors are absolutely filthy. Floors need to be swept, mopped. Tables were dirty. We had to have them wiped off. Surfaces around the soda dispenser had old soda dried and sticky on them. The restaurant was slow at this time. The dining room should've been cleaned during the slow time. I talked with the manager about the floors. The manager responded by saying it's again the store's policy to sweep and mop with customers in the store. read more

Pizza Hut - General floor condition. - Pizza Near Me - Eagle Mountain, Utah

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Taylor the manager rude. She took my 11 year old son for a fool and charged him 25 dollars for a medium meat lovers. This pizza lacks integrity. read more

We really appreciate having Pizza Hut in our community. We ordered two pizzas and they came hot and loaded with toppings. Thank you for your great service tonight. We enjoyed our pizza dinner. July 25, 2020 read more

This pizza hut is horrible. Worst customer service ever and they take at LEAST 30 minutes to bring out a single order of pasta. They need new workers who know how to greet customers and satisfy them. I went through their drive thru 3 times and they never came to the window after numerous attempts of honking and banging on the window. Their food isn't even good too. This is why I'm sticking to Dominos from now on. This place is a joke. If I could give them 0 stars I would. read more

We ordered two pizzas and two large breadsticks and she will repeat it like six times and she said that was $41

******BEWARE THEY STOLE EXTRA MONEY OFF OF MY CARD WITHOUT MY KNOWLEDGE TO TIP THEMSELVES FOR A CARRY-OUT ORDER****** As many others, I was so excited about getting a Pizza Hut in City Center as we love pizza and especially loved Pizza Hut. No more driving 20 mins drive into town to order food, right ? WRONG!!! We have ordered pizza from this location A LOT, however I ordered $50+ worth of pizza last Tuesday and my daughter and I drove to the store and picked up our pizza. I paid with a pre-paid credit card so they had me sign a receipt, I signed and didn't ask for a copy. I usually never look at my transactions, but just happened to be going through them and I see that Pizza Hut has over charge d my card $10+. So they decided to steal money from me to tip themselves. I get mistakes happen, however I specifically wrote down a HUGE 0 line through it on the tip line and then I rewrote the total of the order because I have heard of these scams and was hoping that would make it more foolproof so it couldn't be altered. So there is no way this was done by mistake. I just happened to be on my way home from work when I noticed this so I immediately stopped at Pizza Hut on my way home, ask for the manager. I got no apology, no explanation, and was told they could not refund the additional amount to a prepaid card, which by the way I know is BS because I worked in customer service for many many years and refund prepaid cards all the time. prepaid cards are set up to get every type of deposit you can think of wire transfer, EFT, ACH etcetera. . . So although I wanted my refund right then and there I was nice and decided I would give them a chance to make this right the manager took down my name and phone number and stated she would have the general manager contact me to get me my money back. Here we are almost a week later and I have not heard one word from Pizza Hut. I will be going back to this location on Monday find out why I have not been refunded or contacted about the money that was stolen from my account. At this point I want an explanation there's no way this could have been entered in as a mistake. sad to say but we will not be giving Pizza Hut our business anymore as they are obviously not trustworthy and steal from their customers. they do not make their customers a priority and don't seem to think it's a priority to refund a customer they stole from. Pizza Hut will not forget my business ever again and I will be sharing my experience with everyone I know.it seems like this location has had several problems with this as I have read other similar reviews on Google. Just beware if you choose to go to this location, I'd honestly drive the extra 20 minutes to go to a competitor at least you know your credit cards are safe and you will not be stolen from. I will be going back into the store on Monday as I am tired of being jerked around and having no manager contact me. I will edit once there is a resolution (good or bad). read more

My coworkers come here very often and there have been so many complaints from this place. Food not being right food taking over an hour to get to you and still being wrong. The register people should be retrained. Not a friendly atmosphere would not recommend going here to anyone read more

Horrible! We went hear for the first time it will be amour last. First they guy taking our order was stupid has no idea they even served gluten free pizza, Second our pizza was all messed up when we received it, when we told them it was wrong they said would you like us to fix it, well of course we would like to fixed! Horrible place don't eat hear. FYI it's not a buffet style Pizza Hut, just has some tables you can sit at.... read more

not happy with costumer service 8 coworkers for lunch and only made 7 pizzas 20 minutes later find out they never made the 8th pizza. cant refund money to card only store credit MOT HAPPY read more