Service was terrible store was dirty bugs flying around employee ignore you when trying to ask a…read morequestion food was nasty don't go to this one at mountaineer Boulevard or also known as Southridge

Food is always good quality here. You can (usually) sit outside, which offers an amazing view of…read morethe city. Service is not always fast.

The Good: milk shake was great! Fries hot-also a good thing…read more The Bad: The smash burger was one of the worst burgers I've had. Another 45 seconds on the grill it would have been petrified. Actually threw away the meat and ate the bun. Pickle & tomatoes were ok. Service was very good & restaurant very clean

Charge me $45 for two milkshakes that legitlook small but they're supposed to be medium one medium…read morePepsi two small fries that's what they look like but they're supposed to be medium one hot dog that fell all over me I asked for ketchup they did not put on there The mustard was all over the packaging and they put two teaspoons of chili on there and half of it was on the packaging and one smashburger which it barely had anything in it at least make it look like it should be and put down the flipping price

Standalone japanese style restaurant…read more No frills seating area. There is variety of seating availalble available Regular tables, booths high tops lining the glass full length windows. There was just one young man serving. He seemed a little tired and unhappy to be working. But he was polite. My colleague ordered chicken hibachi and I ordered teriyaki salmon bento. My salmon bento came with spring rolls, dumplings and salmon atop some pieces of vegetables. The salmon was cooked perfectly- cooked through yet not dry. The spring rolls were freshly fried- but the contents of it was mushy. Dumplings were eelicious delicious Good for a quick meal.

Ambiance is decent, some soft music playing throughout. It is smaller than I thought it would be…read morefrom the outside, however. Tables were very clean. Service was prompt, although there were only 2 other tables seated there around 1pm. We were told to pick any table we wanted, then given the menu once we were seated. Menu pictures are included, I ordered a pink lemonade, hibachi lunch special with the strip steak ordered medium, clear soup, salad and a sushi roll of shrimp with cucumber. Important to note that the rolls that have a slash "/" mean you have to choose between the 2. The ginger dressing on the salad, on top of being quite pale compared to the normal color, was very sweet. I did enjoy it, but first impression wasn't the greatest. The clear soup, unfortunately, was the opposite. It looked delicious, but just tasted like warm water to me. When the waitress asked if I wanted yum yum sauce, I said yes and she brought over the squeeze bottle. Steak was cooked well, I'm thankful that I asked for medium, cause it came a little between medium rare and medium. Just the way I like it. Zucchini was cut quite thick, made it a little difficult to eat the less steamed bits, but the more steamed bits were fine. The rice was in the same situation as the soup. It looked delicious, but was pretty bland. The yum yum sauce helped. Overall, I'd go back if I was in town and hungry, it's certainly not bad. Ordered some to go dishes to try, chicken yakisoba and some fried rice on its own. The chicken was delicious, they really seem to have their meets down pat. The noodles were a little on the dry side, and salty. Rice was the same as in restaurant, kind of bland, need the yum yum sauce to mix into it.

We go here regularly and the staff is always friendly and the food is always good. Blizzards are…read moremade to order and they add plenty of toppings. The food is hot and fresh. Haven't had a bad experience yet!

Awful customer service, lady at the register didn't even know her own menu. If I could leave 0…read morestars instead of one I would.

You have the best burgers in town don't want any other close to home also staff is amazingread more

Intrigued as this is a chain that we aren't familiar with. It's super cute little burger joint…read morethat's drive thru only. They do have the tagline 'sudden service' for a reason. As soon as you pull to the opposite side of the building your order is ready to go. Beware if you feel pressured or anxious at a drive thru. Cashiers were super friendly and patient (remember our first time here). Pulled up and was told no shakes or fries were available. That was disappointing. So, didn't really get to have the full Pal's experience. Ordered the chili burger which was delicious and huge! Also got an unsweetened tea and a Mr. Enough (local herbal drink). All were good. We did have a local with us who assured us that everything is tasty there. Unfortunately, we only experienced a super limited menu, but had terrific service.

The Chicken Sandwich & nuggets are very good. It's always very clean & comfortable. The servers are…read morevery friendly. You have to try the cookies & cream shake. It's delicious!

I hadn't eaten at a Chick-fil-a in a very long time. But because I grew up in Texas, I was well…read moreaware of their quality. I was disappointed in the sandwich I ordered today. The restaurant is located in the newly renovated ADUC student center on campus. The staff was extremely friendly and the food was delivered quickly. The fries were to die for but the sandwich (I ordered the regular deluxe sandwich,which comes with lettuce tomato and cheese) was over cooked to the point of being tough. The bun crumbled like it was old. I expected more from Chick-Fil-a. I would like to try it again after they have been open a little longer, though, before I pass a final judgement.

My wife and I had lunch here today. The food was great, prices were reasonable, and the place was…read moreclean. What impressed us the most was the customer service. My wings were a little slow arriving but the staff more than made up for it. They apologized and thanked us for our patience. They seem to really care about their customers. We will definitely be coming back.

gotten food here twice in the last couple weeks, both times the staff have done nothing but…read morecomplained about having to make the food and are always behind on orders.

I'm so glad they r open again! Really friendly service and fresh food! Can't wait to go back.read more

Food was great . I got 2 for 6 roast beef . I also got two turkey sandwiches . All were 5 s…read more Service could not b better Ambience a a 5

Kind employees with great attitudes, efficient drive through, hot fresh food. Great experience…read moreoverall.

I hate how Chick-fil-A gets puts people out way back from the menu to get your order to help…read morethemselves and then by the time you get up to the window the food has already been sitting they need to think about their customers more than themselves I like hot food not cold .. I love Chick-fil-A but I do not like going in their lines

When you travel you get to see so many neat and unique things. Some things once common become rare…read more They say that during the last ice age the ice did not reach the top of the Great Smokey Mountains. The Mountains saved plants and animals from extinction from the ice. In Harlan there is Rax Restaurant. Once a mighty fast food chain with over 500 locations nationwide. Now that mighty fadtfood chain is down to two locations one of those two locations is in Harlan. The Mountains of Kentucky have saved this Restaurant from extinction. I remember years ago being able to see Rax all over the place. It was a treat to recently visit a Rax in Harlan. Rax is one part Arbys roast beef sandwich shop and one part full service restaurant. I ordered the Roast Beef Sandwich and tater skins. The Roast Beef was like Arbys. Maybe a little more of a buttery flavor on the bun but maybe that was just my imagination. It was good. The tater skins were a nice addition. The cheese was a little runny. Why the 5 stars? Well the food was good for fast food and you have to admire the survivors in the restaurant world. When you are in the Mountains of Ky, stop by Harlan. Get you a Roast Beef Sandwich. Stop for a second and appreciate all the effort that was put into this Restaurant. And maybe if you sit real quite in the parking lot and listen to the breeze you can hear the words of a rock music ballad from the 1980s or 1990s when Rax was a dynamic nationwide chain. Recapture the past and enjoy a good meal at Rax in Harlan, a survivor in the Mountains of Ky.

I ate here since I was doing business with a coworker and we decided to go here because it gave her…read morenostalgia of having one in the city she was born and raised in. Apparently, this chain had many locations at one time, but they downsized to this sole location in all of KY (I think). This place reminded me of Arby's, with its roast beef sandwich; however, if Arby's had salads and baked potatoes as sides. I ended up ordering a Rax, Lite Salad, and water. What I did not expect was the large (I guess they only had one size for water) was charged as if it was a normal fountain drink (later found out on the receipt that it was charged under a combo)? I think the Rax a la carte was $4.99 and the Lite Salad was $2.99. The large water, if a la carte would have been like $2.89 (total was like $11.54)! I noticed on the receipt that it was combo'd and the price of the salad was like $1.50 upcharge? Would I not have saved money had I just bought everything a la carte? $7.98 instead of $8.78 for the combo and a Lite Salad with upcharge, bringing the total to $10.28. Then Kentucky state tax, $0.64 and the city of Harlan charges a city tax of $0.26. Geezus. Not even Lexington charges a city tax. Harlan should be like Beverly Hills (I mean it has the hills part) if they are charging a city tax. If I had known they charged for water, which I just had seen the employee fill up with water from a faucet (not even from a machine, just a sink faucet, with ice); I would have opted for a soft drink. I feel like many places now days are charging for water or enveloping it into a combo (the right thing to do would have been to charge the Rax and Lite Salad separately). It would be fine if it was something like $0.25 or so for the cup (Starbucks does that); however, at the regular price of a large drink, combo'd? That is a bit steep. I am kind of mad, Lol. Good thing my employer gives me a diem to cover meals.