Pizza is dull and tasteless. Same Pizza Hut experience wherever you go. I prefer real Italian pizza and not a cheap knockoff.

Horrible! the worst order ever. First, when we went to pick up the order it took my wife having to open the door several times and tapping on the counter with her keys to get service! Second, we arrived home and we had like 2 inches of bread on the sides and like three in the corners. Toppings were in shape of a circle when we ordered the square pizza (big box) it seems like they have a bunch of lazy employees that do not like their job. I did not return it because my little daughter was really hungry and also to avoid them doing something to our next order for returning it! This has been the worst order that we have ever received and worst customer service. If they dont like their job send them to get a new one! Sorry but not returning nor recommending! read more

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Store got our tickets mixed up with another order. We got the correct order, but my husband unknowingly signed a debit card ticket for a different order. The error was noticed when the delivery guy got to the next house and tried to collect cash. The manager had the poor delivery guy call us and ask if he could come back and get the cash (not a problem, he came back and got the money), but then she tried to blame HIM for the mix up. Knowing that this is how they treat their employees, we'll never order from there again. read more

Update! The manager reached out, we discussed the issue, and came to resolution. Thank you Jill!

Order half-and-half pizza receive the pizza cold from delivery took 30+ minutes and the cheese side look like cheese bread minus with the lack of sauce very dissatisfied and just looking at the pizza. read more

Pizza Hut - a pizza in a pizza box - Pizza Near Me - Richlands, North Carolina

No no no, don't dine in. How can you pass an inspection? Bugs everywhere, and dirty 4$$ tables. But hey pizza is pizza right? read more

Only giving one start because I have to. We asked for extra cheese, got extra sauce. The chicken on bbq chicken was chewy and couldn't even be chewed and caused our kid to choke. The dough was under cooked like they rushed it to fit in to another delivery in our area. The only positive was the manager offering to replace the order/give us a refund, he was very respectful and understanding...unfortunately I cannot say the same for his employees. read more

Pizza Hut - Pan pizzas with garlic crust - Pizza Near Me - Richlands, North Carolina

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This is a great pizza hut with very pleasant employees. Their pizza is always of high quality and served quickly. They have a drive thru, do you can call in an $8 large pizza and pick it up at the window. Very economical when you have to feed the kids and don't have time to prepare a proper meal. I only ate inside once but enjoyed the ambiance, especially the traditional American classic rock and country music. My waitress was very nice. read more

While the pizza and bread was decent... HOWEVER: the store needs a serious cleaning. We were (one of) the first customers of the day, the place was dead and the bathroom trash cans were full, the toilet paper was out, the bathroom had not been cleaned in quite a while... which makes you wonder about the drink machines and kitchen. The salad bar was decent, but the dressing containers can not be continuously refilled without being washed. Dried varieties of dressing inside the containers is unsightly and disgusting. Especially when you are the first customer to visit the salad bar for the day!!! The croutons were stale. The booths had not need swept out or wiped down, nor had the tables. We will not be back to eat here until this places starts taking pride in their establishment. read more

I usually call for home delivery. Although, I have never eaten in the restaurant itself, there home delivery is always hot, timely delivered, and delicious to eat. I would give this company 5 stars if they would pass out some refrigerator magnets with the companies hours, menu options and additional info for quick access for us folks who work odd hours and are on the go quite often. Overall though, Pizza Hut makes a darn good tasting pizza. read more

I've been calling them to order my Hershey cookies from time to time and one time, the staff told me, it's on me this time because youve been loyal to us. I forgot her name but I was valued as a customer. Pizza Hut, great job! I called them to order in the phone most of the time. read more

Service and food are always good, and the value is excellent: $7.99 for a large, 2-topping pizza. They are always glad to correct errors, even if the mistake is mine. read more

This is the fourth time this location has made an error on my order and treated me disrespectful when I called or went in to correct them. I was a general manager for Pizza Hut through RAGE Inc. for over six years and up until today I have stayed loyal to the company. With the constant errors and disrespectful employees I will not return to this location and I feel that their District Manager needs to be aware of their incompetence and lack of professionalism. I pushed the CHAMPS system when I was a manager, and I have experienced a severe lack of training at this location. I know that I am not alone in my concerns about this store, and I intend to recommend that my fellow teachers, church members, and my husbands football team avoid this store due to their disrespectful behavior and lack of concern for the customers. read more

Waitress (will not be named here) has no personality whatsoever. It's almost like having a robot with PMS serve you. To make it worse, they're playing Country...in a freakin' pizza joint. There's just something wrong about the ambience of this Pizza Hut. read more

The staff has always been kind when I've picked up my order or had it delivered. They have beer on tap which is nice! The place seems clean so that is a plus! read more

For Pizza, it's good. Personally, I would rather go to a family owned establishment as opposed to a chain restaurant. Most pizza huts offer good dollar value, reliable quality but nothing outside the box. read more

A lady named jasmine answered the phone and was the absolute worst. She could not comprehend anything I said and had me on the phone for 15 minutes. I eventually gave up and didn't order pizza this night. Worst delivery phone call I've ever made! read more

Here is the reason for my 2 star review. I wasn't going to write a review for a chain pizza restaurant, but after this being the 5th time that I have had a problem...I figured that it was time. Here is my biggest complaint and the reason for my review. I usually place an order and schedule it for a later delivery because of my work schedule. When you order something at 4 and say you want it at 8, I would say there is adequate time to prepare and deliver it at the requested time. Well obviously the workers here don't think so. I have done this multiple times and the earliest my food has arrived was 20 minutes after the time requested. What is the point of scheduling it for later, and putting a time, if it's not going to be there? Also, there is never an apology offered or a reason. It's just "how are you tonight?" There have only been about 3 times that I have received my food on time and I have lived in the area for 3 and a half years now. This isn't just a problem with ordering for later either, this is even when I selected the ASAP option. I would have to say that if you want pizza in Richlands, just order from Napoli's. Their pizza is better and at least they stick to delivery times. read more

Placed a $47 delivery order recently. After waiting an hour the driver forgot half of the order. Called and they said "we will get that right out to you"....After another hour wait we finally got the other half of the order. The manager NEVER tried to help, HORRIBLE Customer Service. Will not be order from this location again. read more

Awesome service in our small country town! The managers and all the staff are so sweet and caring!

Upon reviewing the complaint I made online, Jill (status unknown) contacted me within 24 hours to give me a profoundly apologetic response to the way the management team handled the situation during my experience. She apparently had just returned from a vacation and when she landed was immediately informed about my discourse. Not only did she apologize, but credited my account the amount I had originally planned to spend last night ($50). Thank you Jill for taking ownership of the faults made not on your behalf. If not for Jill, I would truly have NEVER gone to Pizza Hut again to ease my family's hunger. read more