Worst customer service in town! Called in an order and asked if they could use breaded chicken cutlet instead of grilled on a wrap and put Caesar dressing on it. Sure no problem...until I went to pick it up. The man at the counter said they made my wrap with grilled chicken and balsamic dressing. He assumed it wouldn't matter.... How can you be out of Ceasar dressing at 4:00??? Why agree to make the wrap it you can't!!!!!! In addition to the wrap screw up, the man was derogatory, calling me honey several times after I requested he not do so. Never again!!!!!! read more

Yum! I come here for lunch with my coworkers pretty often and usually sit on the fancier side of the restaurant. The bread is really delicious - crusty on the outside, fluffy and chewy on the inside - and the service is friendly and kind. I've had their grilled eggplant panini (really good), vegetable calzone (not bad), and fettuccine with pink sauce and peas and prosciutto (delicious and comes with a salad). I haven't had the pizza here but my coworkers have and they seem to enjoy it. read more

I ordered the lunch special with a fountain drink for 6.95. I wanted a Sprite. The fountain wasn't working so I was told to take a can from the fridge. They did not have Sprite in a can so I settled for a Pepsi. When I went to pay they charged me for a can of soda instead of a fountain. Why? It was THEIR fault the fountain wasn't working plus I wanted a sprite... not a Pepsi. Oh well...back to Anthony's. How hard should lunch be? read more

Pizza Rustica - Italian Near Me - Rockaway, New Jersey

Come here for the food, you will leave happy and with a doggy bag. The portions are more than generous, starting with a family style salad, loaded with extra goodies and some fresh Italian bread. The pasta is excellent. Manicotti or Lasagna are particular favorites. The fettucini alfredo has a wonderful buttery taste. The atmosphere is OK and service sometimes can be a little slow, but everything is made fresh. BYO wine and enjoy a wonderful meal. read more

Possibly the worst meatball hero I have ever had. The roll was fresh, the meatballs were well cooked and in the right amount of sauce, BUT there was no flavor. If I closed my eyes it could be warm Tofu. The sauce has no taste, and neither did the meatballs. I will not be back for anything else. read more

My husband and I have been ordering for the past 5 years. We have never been disappointed, the food tastes great, always hot and the service is amazing. Love the minestrone soup, mussels over linguini, chicken Marsala, everything is delicious. read more

We switched from Anthony's to Gencarelli's at least two years ago. Anthony's kept burning our pies almost every week. We needed to find a new place to eat on Friday's during Lent and any other time we wanted pizza. Gencarelli's has great pizza's, sandwiches and salads. read more

How do you ruin pizza???? Gencarelli's! So disappointed! Ordered for delivery on a Sunday night. One Sicilian pizza. An hour later it arrives half cooked....wet and mushy! Couldn't pick up a piece and eat it....that's how mushy it was. By far, the worse pizza I had ever had! If it wasn't so late, would have driven over and returned it. Never ever again! read more

We started going to Gencarelli a few months before COVID hit and have never been disappointed in their extensive menu. Dining in was peaceful and not noisy (often a rarity) while enjoying chicken piccata, chicken parmigiana - and the rest of a full meal. Great cold subs, wonderful pizza and chicken wings. With COVID, we have continued to go for take out twice a week. read more

Piece of shit service. Made an order that showed up 25 minutes late and when I asked why the driver said I could F myself. Don't go to this crap restaurant. read more

I have to say, I worked in this town for about 20 years and I ordered from this place and found it to be such a HUGE disappointment. 1 week I called and ordered pizza and perogies for myself and co workers. They didn't have perogies, Then 2 weeks later, same thing, none, Called back again another week later and they finally had them, so I ordered them, they were flavorless and came with no onions or sour cream, they came with ranch dressing...UGH. If you are going to put an item on your menu, please carry them and know how to cook them. But there pizza was ok. read more

Not a bad pizzeria but nothing all too special about it. The Italian dishes here are much better than the pizza in my opinion. The special slices are on the pricey side but are usually good. They make good sandwiches and salads but everything else is pretty middle of the road. read more

Giving them a three because customer service is priority in any establishment. And this place has non! We use to order from them all the time and have also helped them out in other ways. Once we found plastic in our food and when we told them they seemed to think it was okay because it as a mistake. I believe in making it right with the customer and showing them you appreciate the buisness. Nope! The food is mediocre if you want food food just drive two seconds around the. Order and go to Anthonys!! Friendly environment! read more

Came here with the family for pizza, and had a coupon with me that had no expiration date. Pizza was just ok, then I was told I couldn't use the coupon because it was created by the "previous owner". Seems to me the right thing to do would be to honor the coupon if you'd like to retain customers. The "new" owner just saved two bucks, but we won't be coming back. read more

About the most tasteless and bland pasta I've ever had. Never had the pizza. Kids for servers. Not going back unless I'm desperate.

My go to place. Love the antipasto salad and pizza. I'm a lazy housewife and use them at least twice a week. Never had a bad meal.

I got food poisoning from this place. My friends food and mine tasted awful...no wonder why we were the only ones eating there.

I've placed 5-6 delivery orders online over the last several months. The delivery driver at lunch is always really pleasant and on time. The last three orders I've placed have had issues though. Last week I ordered perogies, the menu clearly states you are paying for 4. I've ordered them before and received 4. Last week I opened the take out box and found they only gave me 3. We ordered pizza last night - a large pizza with one half pepperoni and green peppers, the other half plain cheese. I actually went so far as to also specify this in the special instructions, since last time we ordered this they incorrectly made one half pepperoni and the other half green peppers. We opened the box last night and it was wrong again. One half was green peppers and the other half pepperoni instead of combing the toppings on one side and leaving the other half plain cheese like I requested. The food is good, but they should really work on their issues with accuracy. read more

This is one of the most underrated restaurants in the area. The quality put into their dishes is great, especially given the price. It's a BYOB, but to match their food with a good red or white would be a nice pairing. Finally, their pizza is great (Mamma's pizza is addictive)! read more

How does a pizzeria on a Saturday night not have a house pie? I walked in looking for 2 slices. They didn't have any. The answer was " there's a pie in the oven" I waited about 10 minutes, and realized "in the oven" meant he was putting a pie in the oven. Terrible. read more

We've had three uniquely awful experiences with this restaurant. We've ordered pasta dinners and pizzas from Gencarelli's and each time the order was incorrect. For some reason we kept deciding to give them another chance. The staff has been rude and unapologetic with delivery and pickup alike. I will NEVER order from any Gencarelli's restaurant again. Steer clear from this extremely rude staff and lackluster food. Good luck paying for disrespectful and rude staff. Shame on them. read more

I moved to Rockaway boro 3 years ago and I would literally drive back to Belleville for Gino's pizza until one day hubby & I gave Gencarelli a try & we've been hooked ever since.. Great pizza, great lasagna, great Italian Sub & recently I ordered a 1/2 sheet of eggplant parm for a job party & it was a success All Gone!... Delivery always prompt. read more

PHENOMENAL pizza ! I love coming here and bringing my family here. Great environment. I love love love their chicken parmesan too! Always have great service from the waitresses and never is there a long wait for anything. This is definitely my go to pizzeria! read more

Two times in a row we have ordered half sausage and half plain...two times in a row we get half pepperoni and half plain...is it that hard to make it right read more

I have eaten their twice, once for lunch and once for dinner. Both times the food and service were good and both times there were not too many customers. I think their location is not that great. It is in a strip plaza in the middle of town. Portions are large and tasty I will go back again most likely for lunch. read more

This has been my boyfriend and my Friday-night date-night spot for the past year or so. We always order the mama's pie and chicken wings. DELICIOUS! Always wanted to sit and order but pick up is so quick. Never had a problem with management or a bad pie. Always good, always friendly. Delivery is pretty quick on a Friday night also. read more

Food is pretty good but terrible service. Ordered online once and food never showed. Was told they had a problem with their online ordering service so tenge had never received it. I was offered no compensation for this but fine. Thinking it was a fluke I ordered again months later by phone this time. Was told 40-50 minute wait. At the one hour mark, I called and was told it'd be there any minute. This went on for 20 more mins and 3 more phone calls. Finally the driver arrives and I put him on the phone with the owner who again made no offer to comp or discount the food which was now 2 hours later than when I had placed the order. He said you don't have to pay for it if you give the food back. Ridiculous and not the way to keep your customers coming back. read more

Worst customer service. Tried to rip me off. Menu had one price and they tried to charge me more. When I explained the price the owner still insisted on charging me his price. He looks dirty also and wiped his no down his arm. After that I was so skeeved out! Will never go back! read more

Seafood salad, abundant, seafood very fresh! Delicious!! Sub's and wraps...NO MEAT...all salad!! Asked if real Italian Provolone, told yes...was American slicing provolone..eecchh!! Calzone was delicious :) read more

So they say 3rd times a charm.....not so much! 1st strike ~ delivered the wrong pizzas to us. 2nd strike - we ordered again and the calazone was filled with air. Not making it up. I brought it back and the counter person didn't believe me. It was empty. 3rd strike ~ ordered an italian sub yesterday....specifically asked for equal parts ham, salami, cheese. The sandwich was all bread with lettuce and tomato. Hardly any meat or cheese. Will not ever go back. read more

love coming here for the grandmas pizza... always quick service, great delivery, and the waitresses are always fast and very nice. they are very helpful with the menu and the prices are great. best pizza in town if you ask me! read more

One star because it won't let me go lower. I used to order from here regularly but no longer. They screwed up an order and it was so bad we threw it in the trash. I called and let them know what was wrong. Didn't get an apology just an ill keep you in mind next time. Seriously? Hard to imagine how you keep local business with this kind of customer service. read more

We often frequent Anthony's and love it....however a few weeks ago we were looking for something different and stumbled upon Gencarellis. Its a pizzeria with a separate dining area (BYOB). We sat in the dining room and were one of three tables that were full...the rest were empty...which is a crying shame. The food here is amazing!! We had a string bean salad that was so good we contemplated getting another. My boyfriend had eggplant parm which was awesome and I had a chicken dish with mushrooms and artichokes in a light marinara sauce. So good. And the bread was awesome..hot and crusty. We then went again last night and it was even better. This time we tried the fried calamari which was soo tender and perfectly cooked, not greasy at all. Sauce was really good as well. This time we both had something different..my boyfriend a pasta dish with peppers, olives and mushrooms (he said it was great...I did not try because I don't eat peppers) and I had the Chicken Aurora...OMG...if I could have finished it (couldn't because the portions are huge and we ate too much bread)...I probably would have licked the plate clean. Took it home and cannot wait to eat it again. As I don't want to discount Anthony's food, once you eat here, you will realize that Anthony's is pizzeria quality and Gencarelli's restaurant quality. If you are hesitant..don't be...the food is awesome!!! And it looks as though they just redid the dining room area...very nice!!! read more

Never Again! I would order from them quite often. This was the last straw. Mistakes are made occasionally when placing and taking orders understandably. After addressing the manager to fix the issue, the manager, who took the order, insisted over and over again that the mistake was my fault. I don't know how one could ask for 2 pizza pies and that be misconstrued for one pie and one slice. Being in the service industry, no, the customer is not always right, but you as a manager suck it and make it right. No problem with the kitchen, but sorry Gencarelli that was my last order. read more

Ordered a chicken cutlet sandwich and got a cut up chicken patty (formed, spongy). Shameful, not to mention nasty. If I wanted a chicken patty, I would have ordered Subway. read more

If I could go lower than 1 star I would. Never again. The worst customer service and delivery possible. We ordered and they got the address wrong although we repeatedly told them it was in Rockaway,not in White Meadow Lake and we are repeat customers. Didn't listen, drove around until the driver finally called us and then argued that he was in the right spot. Not so much, we're looking out our window from the correct address. We call the manager and he had no idea his driver was even still out on the run. Over an hour and a half, the guy shows up with soggy salad and sandwiches and cold food. We call the manager again who couldn't be bothered to call us back and say,"hey we'll remake the food and send it so it's fresh." He offers us a $4 salad the next time we order. Seriously? What a crook. read more

Coming from an area with an abundance of delicious pizza we were a bit concerned when we moved to Rockaway. We had yet to have good pizza while visiting family that lived in town. But, we thankfully came across Gencarelli's. The pizza was delicious! The crust perfect, not too tough or too doughy. The sauce was very good and the cheese was not too oily. It was a great combination. We were Very pleased. We also ordered the chicken parmigiana dinner and while i was a bit disappointed by the chicken (portion size and doneness) it was not too bad. Had the chicken been cooked a little better with a crispier breading rather than a soggy breading they might have gotten 5 stars, at least for our order. read more

There is a new owner now. Sergio and his staff are great! Super friendly. We have had a private party there and also eat there at least once a week for a pie and drinks. Their Sunday special is $7 for a pie cash and carry... you can't beat that! I would recommend any of my favs- they are all great: Chicken, mozarrella and red pepper panini, bbq chicken pizza or the best- MAMAs Pizza! Happy to be able to go back there under this new owner and staff! read more

Not sure why I have gone back to this restaurant after a history of not such good experiences but today I did. I called and placed an order for delivery and paid with cc. Five hours later, about 9pm I get a phone call from the restaurant and the gentleman on the phone asked me if I would like to give my cc info again. After telling him absolutely not because I felt uncomfortable, I hung up. One minute later I get another phone call from I thing the manager or owner explaining to me that they were busy and the ticket was in the garbage, I got my food do I have to pay, etc. I tried to tell him that it should be the employee's responsibility to pay since it was a mistake on his end but he wasn't seeing it my way. So in summary this is an example of poor customer service. My husband has made me promise no more ordering from this place however he will go and pay cash for the bill that I apparently wasn't charged for tomorrow. read more

A little on the pricy side, but pizza and garlic knots are always tasty.. Also on Sunday's they have a $8 take out special on a large pie