Our spa had spring a leak and Placeway sent Ken out to check the spa. There was a leak so after…read moreordering a part, the spa is now fixed. It runs beautifully! We already used it on one of the cooler days over the past weekend (just 74 that day). Thanks, Jenny!

I would recommend Placeway pools to anyone they are fabulous…read more Our hot tub broke and they came out promptly and Ken was the best. He explained everything that was broke and how to fix it. He tested several thing to make sure he did not need to replace parts that were not needed. He was there for several hours and got our hot tub up and running. He was professional and just a nice guy. He even played with the dog. Call these people first. My father use to own a hot tub company and Placeway is a five star!!!! Colleen

I am so grateful for Sun Harvester! I was previously arguing with Pool People (Schofield WI) for…read morethe last 9 months regarding a malfunctioning/overheating tub under warranty. Sun Harvester took the time, listened to my frustrations and fixed my hot tub within 2 days. Sun Harvester was compassionate, knowledgeable and prompt. 5 Stars and then some for Sun Harvester!!

We purchased our in ground pool from Brian and Kathy this spring and have gone through the process…read moreof having it installed this summer. I cannot emphasize enough how knowledgeable and easy to work with they were. Out install got delayed a little so that they could take care of opening the pools for their existing customers first which should tell you how good they are to work with. No matter how many questions we had or how many issues we had they always had answers and helped us work through them. If you are looking for anything pool or hot tub related do not consider going anywhere but here!!

makes appointments doesn't show up. Leaves you hanging for weeks at a time I've dealt with him for…read morea 4+ years never again worst business person I have ever met. I am in multiple business owner. I have never treated my customers in such a bad way.

We were looking at hot tubs. Doug was very knowledgeable about the differences in hot tubs. He…read morelistened, answered all our questions and was very pleasant. After purchasing a hot tub we had issues with the filter. A technician came over and replaced the housing for the filter with no issues. If ever we have questions about upkeep Doug patiently goes over the steps so our tub works well. We enjoy our tub and I love the therapeutic benefits! I recommend The Pool People in Rhinelander for quality equipment, helpful staff and effective maintenance and repairs.

We paid in full for a pool table and selected our felt color in November 2025. Over a month later,…read morewhile they were on the way for installation, they called to say they didn't have everything we had ordered. They completed only a partial installation. Since December 2025, I've repeatedly scheduled appointments for them to finish the job, but they have continually failed to show up. The most recent appointment was in July 2026, and once again they didn't show up, didn't call, and haven't responded to any of my messages. I would strongly advise against paying this company in full upfront. Based on my experience, they took full payment but still have not delivered the complete product or fulfilled their commitment.

Their team did an outstanding job on our new deck. So professional, from design to finish. I can't…read moresay enough about their incredible work!

We couldn't be more pleased with our patio planters from Land Art. Erin met with us on site and…read moredesigned a perfect set of planters and small adjacent gardens to surround our patio bringing color and interest to our backyard. We especially like planter construction using the same original gray granite stone that we have on the front of our house. Kelly and his team made sure the project went smoothly, including amending the backyard with sod where a large portion of existing grass was removed to build the stone planters. In addition, we value expert advice from Erin and Land Art nursery regarding appropriate plants that will thrive in our planters and gardens here in Wausau, WI.

The store in Stevens Point should be call the Billiards People…read more We had bought some patio furniture last year and thought the could help us with a Hot Tub. We were planning on building a deck with a hot tub in the spring so in December we ordered a hut tub to be delivered to our house in late APRIL . The Pool people store manager suggested we ordered it to be delivered to Wisconsin ( either his main warehouse OR his store . We were gone until April and did not have room to hold it on our property . We get a call in March from their warehouse in Mosinee asking when we'd like the delivery. We told him at the end of April or early May . It was like he was NOT told by the Stevens Point store that we could NOT take delivery until we start construction in late April or early May . He did NOT understand and continued to try to schedule . He continued to complain that he did not have room . NOT OUR PROBLEM. We then told him to call the Steven Point manager who never forwarded the delivery instructions. That was just the beginning of poor customer service and how unorganized the Pool People company is . The manager at the Steven Point store continued to lie to us about what happened, like he didn't understand how anything could go wrong . HE HAD NEVER FORWARDED ANY DELIVERY INSTRUCTIONS. That however was no excuse from the angry warehouse personnel. In early May we then arranged for deliver . We we're scheduled for midday delivery , late morning to early afternoon . At around 5 PM we called and they said one of the delivery drivers had not shown up and that it would be delivered the next day . MOST Companies would CALL the customers in the MORNING if the will MOT be able to DELIVER. NOT have the customer WAIT until end of day for the CUSTOMER to Call . They then Said It would be delivered the next day . We were sinking the hot tub into the deck and the contractor wants the frame AFTER we had the hot tub . Needles to say , the next day NO SHOW, NO CALL . We could NOT wait for the hot tub to continue construction . After the second NO SHOW , we called the warehouse and talked to someone that said the owner would be delivering it in a few hours . When the hot tub arrived, there were 2 gentlemen but neither were the owner . There was one ANGRY man that appeared to be in charge. I went outside and he asked where do they need to deliver it . When he saw that h they had to install it INTO the framed spot, he really got RUDE . He got out a tape measure and started measuring all sorts of things , and the Questioning me on the Dimensions of the opening our contractor had taken off the literature we had on the hot tub . As he Continued to whine and badger me about the opening, I reminded him the Hot Tub was Supposed to be DELIVERED 3 Days earlier. They then proceeded to insert it into the perfectly framed spot . When finished, the supervisor did NOT TALK TO ME and had the Other gentleman have me sign the paperwork . Very childish, NOT PR

I have been a customer for about the past 7 or 8 years and was always pleased. I had a pool liner…read morereplacement on my pool. It took 5 months to get installed and the work is horrible. The liner is uneven and the base of the liner not even and flat. I could have done a better job myself with no experience. When I made a complaint, the pool installer hung up on me. Also, the pool people representative would not take my calls. I always wanted to support local business, but if this is how the treat loyal customers, I won't spend another dime in that store. My suggestion, go somewhere else. You can buy pool supplies cheaper online