Spoke with somebody via text the last two days and learned a lot about what I had and what I needed…read morethrough some SMS pictures. I ended up going a different route for parts but the person I spoke with was very knowledgeable and helpful.

What a terrible experience. We bought the pool April 11th which we were told was in the warehouse…read more One month later some of the pool was delivered. It took weeks for the rest to be delivered. When the installers came, right off the bat we had parts missing. We called the Wausau pool people and felt dismissed. Eight days late we contacted the owner and the missing parts were never ordered and the emails were rude as if it was our fault the parts were missing. It took almost another 2 weeks for the missing parts to come. We however love the Tidal Wave Pools installers. They were so professional and kind. They went above and beyond to pick up the missing parts for us.

Mike was easy to work with and did an excellent job. He was available to answer our question. Would…read morehighly recommend Anderes Plumbing

A pipe burst late Friday afternoon after all plumbers had closed for the weekend. I left messages…read moreat multiple plumbers. Its two weeks later and Anderes is still the only one who replied. He called Saturday afternoon, they came that afternoon and had the pipe replaced that day. They were very friendly, courteous, professional, efficient, and quick. I'll be using them for all plumbing from now on.

Southport recently installed my new HVAC system. The technicians that did the work were very…read moreprofessional and courteous. I have used Southport in the past and I highly recommend their services.

My 40 year old sump pump was failing. The Southport truck arrived around 8 am. Tim and Marcus…read morediagnosed the problem and recommended replacing the old pump. They offered three options and after discussing those options I chose the budget friendly pump. Luckily, they had that pump in their truck. They did most of the assembly by the truck. Once inside, they were quick to install the pump into the sump basin. Next was the electrical connections. They did a neat professional looking job. All in all, I was happy with the service provided by Tim and Marcus of Southport Home Services.

TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.

Our experience was top notch! The crew came right on schedule and went way above and beyond. Highly…read morerecommend!

Horrible, horrible experience. The employee I dealt with was extremely unprofessional and rude. I…read morewill not ever give this company my business.

Stay away! Had a service tech out to come fix our air conditioning, for th most part he did a good…read morejob but before he left he switched the furnace completely off without telling us which we then had to call back in and get someone back out 4 days later. My real problem is when we got the bill and we're informed that the tech was here for almost 3 hours when he was actually only here for an hour and a half. I called the office and they said because we signed off on the work order there's nothing they can do. I say again stay away from this company, don't let them in your home.

This business lacks basic customer service skills. I contacted them in May 2019 and requested a…read morequote on the installation of a new dryer vent. An employee showed up to look at the situation but failed to provide a quote. After waiting a few weeks, I called and spoke with the owner's wife. A few days later, I received a phone message from the original guy who was supposed to give the quote. He apologized for failing to provide the quote, said he was not in the office and would try to call again. Weeks later, no call. I again called the office and received voice mail. I left a message. It is now weeks later with no response. I have been very patient with this business and have been treated poorly. I do not recommend anyone use this business.

We recently had Bob Genrich come to our house to help us deal with two kitchen faucet shut off…read morevalves that would not shut off. Bob was very professional and made short work of what ended up being three additional plumbing issues we asked him for help with. He installed multiple shut off valves, replaced a P-trap and installed a new bathroom faucet in about four hours total. The bill was very reasonable and we would highly recommend to anyone looking for service.

We noticed a rather large leak in our basement and we called to have the source determined so we…read morecould go ahead with repairs. Bob was out here the next day and identified the issue and gave us the name of someone who would be able to replace the tank we needed. While he was here we also asked if he would take a look around the rest of the house which he was happy to do and he pointed out things we should think about getting replaced soon. He answered all my questions and didn't make me feel stupid for asking. lol He also gave me the name of another person who would be able to help us with another issue we wanted resolved. We will be calling Bob again when we get around to updating our plumbing.