This place was crackin' last time I went in here...crackin'! When is the last time you could say that about a shoe place? Never. They often have an excellent clearance section, for both men and women. They have all manner of well-made socks (also a good clearance section for those) and toesocks. Great selection of full retail priced stuff. They carry what seems like ALL of the Vibrams, both FiveFingers and some of their regular shoes. My parents both scored great pairs of Five Fingers here on sale last time they were in. Very nice and helpful staff! Everything is clean and organised. read more

What a great and unique shoe store !! Excellent service . I feel they carry styles you don't see in other stores . Every time my wife and I travel to Traverse , we always make sure to stop in Plamondon Shoes at least once !! read more

We were told that in order to go into the store, I would have to put a mask on my 18-month old or "cover her with a blanket". I am all for safety during this time, but it was absolutely ridiculous and doesn't follow CDC guidelines. There is no getting a young toddler to wear a mask and I'm definitely not going to cover her with a blanket.... Needless to say, we left. I will not be giving my business to them. read more

My dad went in one evening in one one evening to buy his wife some new shoes. Sales people refused to wait on him because of his appearance (beat up ski jacket and blue jeans, I guess they didn't see the Rolex he was wearing). He was told that the shoes were "very expensive." Sales girl refused to see if they had the shoes in my mother's size. Went down the street to Golden shoes and bought the boots. Has spent many thousands at Golden over the years. Do not do business at this store. (This happened a while ago). read more

I bought the greatest purse here! Plus, the sales person was ridiculously nice.

Very happy with my experience here. Great selection of reliable, quality shoes, and very friendly staff. Bought my Chacos from here because they had the largest selection in the area! read more

The ONLY place I buy shoes in Traverse City. Sure, they are expensive...but they last forever and they are comfortable.

Purchased expensive shoes on the sale rack. Put them on and immediately noticed something wrong. The right shoe was sewn too tightly against the toes, an obvious defective shoe. Attempted to return them less than 30 minutes after purchase and they would only offer me 90% store credit in return. Sure there is a sign that says all sales final, but for defective shoes that they should send back? I would have taken the 90% credit and walked out barefoot, but nope only store credit for refund. It takes a lot for a store to get on my permanent ban / never shopping again list. Congratulations you're number 4 Plamondon Shoes. By the way the manager is cleaning them up and putting them back on the rack. She has no concern over re-selling defective shoes. I told her she should send them back to the manufacturer. read more

Got a pair of Dansko's there and the staff was great! Had to take the shoes back because of a squeak. They got me a new pair and were so helpful. That's excellent customer service! read more

Was really excited to purchase from a local shop. Great shoe selection, but disappointed in the past 2 visits in. Wasn't greeted when we walked in and stood around for several minutes before we had to ask the girl behind the counter if we could be assisted with a pair of shoes. Shoes were brought, didn't fit, and we sat waiting to be assisted while a girl sat behind the counter playing on her phone. So not really sure if they're interested in actually selling shoes? read more

Great quality shoe selection. Was greeted right away, didn't have to wait to be assisted and both employees I interacted with were pleasant.

Buyer beware when purchasing a pair of shoes on sale at Plamondon Shoes. Saturday, called the store to let them know a pair of shoes purchased from them on sale less than a month ago were coming apart at the toe. I no longer had the receipt. Could they find there copy of the sale, I paid cash, had the original box and bag. They told me they'd look for receipt on their end and call me back asap. Tuesday morning, no word from the store so I called them. They could not find the receipt but told me to bring in the shoes and they would see what they could do. Merrel, the company who made the shoes, may give them an issue with a return since the shoes may be more than a year old. I am confused what this has to do with me getting a store credit and a different pair of shoes from Plamondon. Friday morning, my husband takes the shoes in. He is told they will send the shoes in to Merrel and it may take up to two weeks with no guarantee of a store credit or a return of the $100 paid for the shoes. At this time, and for the first time, we are told of Plamondon policy that there is no return or exchange on any sale items. My husband is upset about all of this and lets the Manager and Assistant Manager know. They do not diffuse but inflate his frustration. My husband asks for an owner or higher authority and is told they're on vacation. He leaves the shoes with the employees and is told they will send them into Merrel. I call the store upon hearing how he was dealt with and ask how they believe this is appropriate customer service. The Assistant Manager is mild mannered and ask me to let him speak. He explains the same as my husband had already told me about the Merrel policies and Plamondon policies. He asks me if I understand. I find this offensive. I fully understand but I do not find it acceptable from either the retailer or the manufacturer. The Assistant Manager tells me I can come get the shoes, contact Merrel, and send them back myself. So, why did a patronize your store? The shoes were on sale, that is why Hindsight is 20/20 as my family had tried to patronize this establishment weeks prior and were completely ignored by at least three sales associates working that day. We swore never to go back but their sale lured us in. Now we have no shoes and $100 in limbo. I contacted Merrel and they told me that even the shoes were brand new the adhesive could have deteriorated from just sitting on the shelf. They admit they use faulty adhesives, so this makes me not want to buy another pair of Merrel shoes. They told me they apologized for the way the retailer handled the situation but each retailer they deal with is on a different return policy. Merrel also told me I could send the shoes back to them myself but they could not expedite the return process. As of now the shoes are being returned through Plamondon. I asked them to retry looking for the receipt, that I could've made a mistake on the purchase date, they could've been bought on a different one. They use carbon copy receipts and have no way to track a cash sale. They said it would not help as it is up to Merrel and not them at this point since the shoe was on sale and possibly more than a year old but they would try to find the copy of the receipt. This is the kind of situation you would expect from a large volume car dealer and not a local small business specialty shoe store. Maybe if I would've just liked a pair of full price shoes we would've been treated differently. read more