I am new to town and I have never been to this GLO location. I have been going to the ones more…read morenorth in Dallas where I used to live. I walk in to tan and a little girl with dark hair and eyelash extensions standing at the counter was clearly irritated at my existence in the salon. I scan my card and ask about what beds and options they have at this location and she starts rattling off the names of the beds/ services... ok that's great in theory but I do not work there and I do not know what all the names of the beds mean... so I ask her again to explain them and she just stares at me like I'm from another planet. Another girl named Jaden (maybe Haden??) walks up and witnesses this. I say to the mean girl, "I'm leaving, you're being mean" and Jaden speaks up and starts trying to help me. I asked to talk to the manager and she was so sweet and then Jaden walked me through the salon, gave me a tour of all services and amenities this location has and she set me up in each service I did today. Jaden saved the day at GLO and I hope she is working every time I go in. I hope management can use this as a training opportunity for the girl that was so mean, to learn how to be cheerful and helpful when you're in a customer service role.

Disappointing service & complete lack of product knowledge!…read more Don't fall for the upsell on the products. They have to upsell or they'll get written up or have to watch videos and do a write up. But clearly they have no idea what some of the products are they're trying to upsell. I thought Glo Tanning was all about customer service and knowing their products, but tonight was a massive disappointment. I was heavily trying to be upsold on products by a staff member who clearly didn't know what she was doing just to get her commission credit for the night. They sold me on feet pads for my spray tan but gave me zero instructions on how to use them properly. I was simply told to stand on them after I got out of the spray tan booth. They didn't even walk me to my room or demonstrate how to use any of the upsell products I purchased! Which I was advised by others this is what they should have done. When I got out of the spray tan, I was totally confused. After getting dressed, I went to the front desk and asked the blonde employee to explain how the pads were supposed to be used. Her response? She said it was a "personal preference" if I wanted to use them during or after. WHAT? That didn't even answer my question. Why does one side have paper you take off and it's stick. Where do you stick that? on your feet in the bed on the floor on the rug? What? (She did add that the "good news" is I can use them next time). Also, a tip on basic customer service: Instead of just assuming I know where my room is, tell me where to go. Saying "if you go this direction, it's going to be the first door on the back wall" goes a long way. I am highly frustrated with the lack of training and care here. Knowing that their job is to upsell. My bad ... I was tired probably should've asked more questions. Maybe even asked for a demo. I won't be doing that again. Oh, and just as an FYI... the bottom of my feet are dark from the tanning solution wow!

Kelly ripped every unwanted eyebrow hair I had on my face! She also introduced me to Jane Iredale…read moremineral cosmetics. My skin was way red after the waxing but she grabbed me and took me over to the make-up dept and applied Janes Disappear with green tea extract. This shit can erase even a tat! I had wine, I bought Disappear and a brush and we may be going back this weekend for a massage. Which is good cuz I totally spied some eye shadows and lip gloss that had my name written all over it. I know that Waxahachie is maybe a town you know nothing about but I guarantee that it is worth the trip. When I move here I will be there every week.

The salon itself is nice, the front desk staff was friendly. I was less than thrilled with my…read moremanicure. I RARELY treat myself to a manicure, I wanted to try the shellac (aka gel). The tech was 30 minutes late. I get it, things happen like the previous client ran late, etc. However, the cuticle trimming was painful experience, she clipped my nails too short - to the point that she cut into my quick, OUCH! Finally got to the point of painting my nails. All I can say is ......sloppy. My left pinkie nail was literally 3/4 painted and I didn't notice it until after I got home. I lived with it for a week then removed the gel at home. On top of that, part of my service was a foo-foo hand / forearm treatment with a salt scrub, paraffin and mud mask, massage and moisturize.....she forgot the mud mask. Very disappointing, I've no intention of going back.

Transitioning to gray :) Juliahnna took her time, was very…read moremeticulous and did a superb job helping me embrace my silver! I love that it's less brassy and more vibrant. Thank you The salon is super cute, very boho chic!

Kiley did the dang thing it was my first time getting sew in extensions, I have had tape in…read moreextensions in the past but these look so much more natural. I HIGHLY RECOMMEND Kiley as a stylist super sweet and nice. The owner was so nice as well and welcoming 10/10 will be my new salon home for my hair.

I got a haircut, root touch up, and style with Barb! She matched my hair perfectly and cut it just…read morehow I asked! She was very friendly and fast! I will be back!

BOOK WITH MELANY ! Shes a young entrepreneur who i…read morewholeheartedly believe in! She truly is amazing at what she does! Every since i newly moved out here from California shes been the only one to cut and style my hair and im sooooooo happy to have found her! I had box dye in my hair from earlier this year and she still was able to completely change my look and im so thankful! I was quoted about $210 for the balayage and only came out to paying $230! Definitely see her for your hair color needs. She works thoroughly and ensures the best ! The vibe is chill and relaxed in the salon

I purchased a group for a spray tan. The Groupon clearly states you can purchase and use UP TO 3 of…read morethese PER PERSON. I purchased the same one YEARS ago. I was just told "oh thats not right we don't honor that, its ONE Groupon per person". I walked out and will be contacting corporate about their F A L S E ADVERTISING PRACTICES.

UPDATE! Chrisie is one of the most patient and kind woman I've ever had the pleasure of meeting…read more I'm disabled so my mind doesn't always work. I thought another customer may had left with something that "didn't belong to them" let me be VERY CLEAR, NOT ONCE DID I THINK ANY OF THE TEAM MEMBERS DID THIS! She's taken the time to handpick an awesome team. She spent hours looking at camera footage looking for these things . She never once was mean or act like she didn't believe me. She took screenshots from the camera the whole 9 yards. She never got frustrated with me not once. Her heart sincerely went out to me. You can't fake that. Nevertheless I found it. She was sincerely happy I found it. She has hand picked an Excellent team. Hailie writes all my instructions along with everyone else helping me start machines etc. Grace, Ava, Carlie, Kirsten, Sevyn, Emma, Allisyn, Kamdyn, and Azlynn baby me EVERY TIME I GO! My disability is permanent and affects my mind terribly. This place is amazing. It truly is. They're always smiling and always willing to help me when I can't remember what button to push. Like one button‍ if you want a place where the team truly cares, look no further than Glo. Thank you young ladies so much. You're never gonna get rid of me! (March 20 2024) And customers, they are not pressure selling here! That's so refreshing. The stuff they have does work well if you'll follow their instructions. Thanks again and please remember I NEVER ONCE THOUGHT YOUR TEAM DID IT! Love and positive vibes to y'all! Thanks again UPDATE: as if I didn't love this place before, it got better today. I have some conditions and fell asleep in the mega bed(which is awesome & totally worth the add on package) Hailie, Emma and Ava, they were due to close at 6:00. I don't know if it was the first time checking on me but at 6:30 with zero attitude for keeping the 3 of them there. These young ladies are genuine and kind. This is the best place I've ever gone to in 52 years on earth!when I called to apologize today Carlie was all too kind. You would not believe what an awesome deal this is!!! The services they offer are just wow! Look them up and sign up. You'll never be treated better anywhere else. The prices are amazing! It's like hey, let us give you some stuff! They better never close! I'll invest to keep them if I have to! lol