I deleted my review from a few days ago because of an awful experience my mother and I had today here with the staff. We've never had a problem with the regular staff members but these two Karens appear to be fairly new. Melissa A. was rude to my elderly over 75+ mother in the 30-minute workout section. Even though the area wasn't crowded and not all of the machines were being used, she told my mom that she had to go to each machine in numerical order rather than jump to a random machine. It makes no sense to do that unless the area is crowded or people are waiting for a machine. I saw other people not following the rules but Melissa A. singled out my mother who suspects it might be because we are one of the few people who still wear masks indoors, or because of her race. As you can see in the photo of the area, there are several people just sitting at the machines or using their phones. When it's empty almost no one follows the rules or uses the machines in numerical order. If the workers want to be strict about it then have people sign up with a worker sitting in that section 24/7. Since Planet Fitness doesn't have the resources for that, why enforce it so strictly when it's unnecessary? Melissa the shift lead made the situation worse. My mother was very upset but Melissa took the side of her worker rather than apologize or attempt to deescalate the situation with my mother. She even told us to leave and when I said we wouldn't be leaving, she threatened to call the police on us even though there was no physical altercation. However, she backed off and didn't call the police when she saw me recording the situation. Unfortunately, nearly a year of decent experiences at this location were ruined today. As long as these two workers are here I wouldn't recommend this Planet Fitness to anyone. read more

Planet Fitness - The nearly empty area where rules must be strictly enforced according to Melissa and Melissa A. - Gyms Near Me - Canton, Michigan

See all

It was worth the money when we joined a few years ago. A workout that should take 45 minutes takes almost twice that waiting around for equipment to be available, especially the benches. Gave feedback to the local management and they shrugged it off saying it was a national corporate decision. It's especially bad in the summer when the gym allows free entry for students. After many, many promotional emails offering a free trial of the black membership, I gave it a try. It wasn't worth it since I never had the time to use the services. When I went back to regular membership, they used the opportunity to increase my rate by 50%. Staff are nice enough but spend all their time chatting behind the desk and never enforce basic gym etiquette like sitting on a bench scrolling on a phone for 15 minutes. May be worth it if you just want to use treadmill or elliptical. Edited: If you see that company responded asking me to message them, know that the e-mail they gave returns an error message saying that the mailbox is full. They have also not responded to my private message on Yelp! read more

I've been coming here for a while now , the staff are great ! Especially darrien & jaylen! They've helped me with all my questions and were very polite with me. I've also upgraded to the black card so I could use the hydro massage which I love now (: read more

Gosh I remember being greeted enthusiastically and with a smile at planet fitness. I visited the Canton location on Ford rd to see if I would like to rejoin but Allena with the dark hair and the nose ring (I think that's how you spell her name) along with a few others at the desk either ignored or stared at me as I walked up to the desk and stood there waiting to be greeted and get further instructions on how to use my day pass. This FIRST experience at the door has definitely made me hesitant about spending my money here. I have a membership at Edge and they ALWAYS greet me with a smile. I think I may just keep taking the 20 minute ride out there. One good experience was Trinity who came from off the floor passing her other counterparts to quickly come assist me. Not sure if Trinity is a manager but you need way more employees like her in your location. read more

Awful canceled membership and never fully got canceled. Charges racked up and franchisee owner won't assist in taking care of, no proof of a cancellation email says nothing can be done. Claiming to be a five star service and customer service friendly, not. Thanks for not helping Doug. read more

I do not recommend this planet fitness. The gym manager, Doug, will not work with you to help you. I accidentally bought a membership with a planet fitness for the wrong location and I tried to change it three days after purchasing it. I was in the planet fitness at Westland who said that Canton should be able to change it. Doug at Canton said there would be no way for him to change it because that is the rules they have for his canton gym regardless of if the Westland location works better. I had to drive an hour because he said he needed my signature to cancel even though I joined three days before. The Westland location offered me one month free for the hassle as they heard the entire conversation I had with Doug. They said they did not know why he was giving me such a hassle. I am sure he will post and site his contract. I'm sorry but whatever a contract says there is also customer service and they did not need to force me to pay $10 this month and to drive in person. The other planet fitness said they did a transfer yesterday. He was not trying to be helpful at all. I would not want to support someone like Doug is the manager. Westland had better customer service. Canton was very bad. read more

Love the workouts. Plenty of equipment and friendly people who don't bother you. However the wimpy woke culture had taken over. They restrict the WiFi, you can't visit even Cabelas or Bass Pro Shops. CNN propaganda on at least 1/3 of the TVs. read more

Definitely stay away from this gym. I canceled and the lady told me it was canceled and I wouldn't be charged. And a few days later they charged me anyways. The GM reached out but didn't offer any help just like oh well. He says the lady should have informed you. You definitely don't side with your customers. Tells me you don't give a darn about anyone. Pathetic you went out of your way to take money from me. They got mad cause PF gave me a free month. Not my issue you messed up. read more

Planet fitness charges a $49 startup fee and another $49 annual membership charge a couple months later along with your $10 monthly fee for classic membership. read more

The Saline location is top tier!! Best staff and always soooo clean. They address all concerns immediately if brought to the staff or managers' attention read more

Twice I've come during modified hours for holidays with the hours explicitly listed on the website and on the door and no staff member shows up at opening. Multiple people were there at the opening times and it is a disappointment to your patrons . I tried to find an email to address the issue but I could not find one listed. read more

This was my 2 nd time visiting this location and I was pleasantly pleased that the gym and locker room was clean since my first visit they were not! The employee I encountered didn't have much knowledge regarding tanning though! If my home club closes due to power loss again, I will return to Canton! Keep up the great work! read more

It's cheap so I'm fine with mediocre, and it's good enough when it isn't busy, but with this free highschooler summer thing there's like a platoon of 16 year olds gathered on what little weightlifting equipment is there. If you are looking for a place to lift and can spend a little more you might wanna go elsewhere Ton of treadmills though, Probably 5/5 if you just wanna do cardio type stuff read more

I would give no stars if I could. Cancelling a membership should be EASY! Especially when signing up online for them to take your money is SO EASY!!! I should be able to cancel my membership through the app. It's BULLSHIT! Never EVER will I go here again.... It's cheap for a reason. Stay far away y'all. read more

I went here the other day and it was a good workout even though I was a bit cold. Feel like they should turn the heat on a little. Looking forward to new location in Canton. I wish they sold headphones in case you forgot yours. Looking forward to going back, hopefully it's warmer next time I go. read more

They make cancelling the membership difficult even if you move out of state. A clearly crummy business practice.

Probably my favorite PF. I was visiting my mom in Ann Arbor and was spending time in Canton. Having the Black Card lets me visit any Planet Fitness gym across the country. The staff here are super friendly and helpful. Their stand up tanning was fast and had strong bulbs. The equipment was all new and there were plenty of choices. They also keep it nice and cool inside which is always a plus. read more

Joined back up, a few months ago, and this time around, it's been a far more better experience. It's never too busy.. well, occasionally, but I enjoy this gym, now 2/2019 Transferred to a different location. Couldn't handle how busy this gym got. Yeahhhh, that didn't last very long. I drive an extra 2 miles just to avoid that location now. Visited the other day because I was short on time. Will not do that again. read more

Manager is aggressive and selectively enforces club rules. He seems to target certain members and is not respectful. I am not sure why when there are so many other options. I would NOT recommend this gym. read more

Be wary consumers. The siren songs of lunk free and cheap fitness don't materialize so easily. I actually had stopped going for a while (life got busy, you know how it is). The last time I'd actually gone in was in May/2015. At that time they said they needed updated bank card info which I provided. Months went by and I never gave it another thought, until January when I decided to take a look at my budget. I realized I could save a whopping $21.00 a month simply by cancelling the membership, as I had a gym in my basement now that was more convenient. So in I go to PF where I'm told by a snarky youngster in a snide tone that I'm $150 in arrears and I can't cancel the membership. I was shocked! How could I be in arrears? They say that the billing info they have is not up to date (nothing has changed) and since May '15 the fees have been piling up each month. I asked why they hadn't contacted me (phone, email, letter?) and they had no answer. I told them to cancel the membership and they refused, saying I needed to pay them first. Of course I then refused, and asked to speak to the GM who was conveniently unavailable. So, I recently sent them a registered letter, signature required stating that I was cancelling the membership. They called the next day and left me a message stating that I couldn't, until I paid them. Wow, I've never found it so hard to NOT go to a gym before! read more

Gotta drop it a star. After working my way around to the "real" weights and not just doing the 30 minute circuit training, I've noticed that there is a SERIOUS lack of weight in this place. I know you don't want to have "lunks" in your gym, but I'm far from that. I'm just an overweight dude trying to shed some pounds. Being that I carry more weight on my frame, my legs are naturally larger than other people's (as are most overweight people's legs)...so when you have your leg press sled that is only outfitted with about 250 lbs of weight - it really makes no sense. I think the entire gym only has about 10 - 45lb. plates. That's just not enough for 3 Smith Machines and a leg press sled. It's pretty much impossible for me to get a solid leg workout in at this place unless I take all of the weight from everywhere around the gym - which I'm sure would be frowned upon. read more

Planet fitness is just wonderful! I love them. This location is my home gym, however I rarely go to this location much anymore, 2-3 a month tops, not because I don't like it, but proximity being the issue. I just have procrastinated changing my home location since I moved, but that's why I love Pf you can flirt around to any location as a black card member 10 sessions per location a month, so I've not been super pressed to switch. This location is on the smaller side, and I know some of my friends and family don't care much for it, but I do I like it a lot. The staff is great. Plenty of cardio equipment, good tanning, and massage stations, clean locker rooms. On the down side parking can be tough, the plaza it's in is small and sports a Menchies, and several other stores, and businesses including, Jungle java, and Jimmy John's. Parking can be difficult at peak hours. I still like this location it might be a bit small, especially for the big community they serve but still good. read more

I've been a member for about a year or so now. I don't love Planet Fitness, but I don't hate it either. To me, this place is A-OK! First off, being a young lady myself I know how most women love doing cardio and there are plenty of machines for that! Endless treadmills, ellipticals, and arc trainers. There are also a few bikes (both tall and short) and two stair steppers. Keep in mind that most of the space in PF is taken up by the cardio machines. Secondly, there is decent sized area for weights and free weights. I know how men LOVE this area. When comes to finding a weight machine that can help workout some part of your body, they have it. Thirdly, they have an area near the front of the place for abs and stretching. The stretch machines are awesome! It has multiple ways to stretch certain parts of your body and it works! My only problem is that there are no medicine balls. I use those especially for my ab workouts. Lastly, there are also additional services that are available to black card members. Such as tanning, red light therapy and hydro massage. I don't tan, so I can't speak for that department. But the red light therapy is interesting and the hydro massage obviously doesn't compare to a real massage. For PF there some things people should know. 1) black members do get the free tanning, massage, blah blah, BUT black card members get half off drinks. 2) black cards members can visit any PF place in the country compared to regular membership where you can go to the PF you got your membership at. In other words, choose your membership wisely!! Overall, PF is ok. If I had more money and the time to use services like a swimming pool or actual fitness classes then I would go to Lifetime Fitness, but I'm a poor college student so that's not going to happen. Haha!! PF is great if you want a cheap membership. read more

It has everything i would expect from a planet fitness. Good spot to get a decent workout in. It's in a convenient location.

I'm not in love with this gym but I can't hate it either. Two stars for cleanliness in the locker room and on the gym floor. Although they don't offer towels, bathroom amenities or hair dryers, it's clean and that's all I can ask for. Ladies love the cardio and I'm no different. The variety of machines and the number of machines is impressive. You can usually find something that's open without having to wait. The TV selection is a little boring. The Fox channel is all court shows and Simpson's re-runs, A & E is all cop shows and CNN gets repetitive sometimes. The screens showing ESPN seem to never be near the open machine I'm going to use. I suggest a switch up of channels every once in a while. I'll tan occasionally, but the beds skeeve me out a little. It's clean your own and sometimes the people I see coming out of the bed before me make me want to wash it down with bleach before I get in. And because the beds are in constant use, the bulbs are SUPER hot he majority of the time. The standup booths have metal handles which are too hot to touch sometimes. I should know better by now and just stick to the spray tan. The staff are friendly, typical gym folks. College kids and girls who like yoga pants. And although they don't offer classes, the "personal training" sessions are always open. And if the session they are offering at the time isn't full, someone is usually walking around asking folks if they would like to work out their arms, backs, etc. It is what it is for a $20/month membership. And the location is relatively close to my house - and being able to use any of the Planet Fitness's nationwide is also a perk for someone like myself who's always on the go. read more

I felt incredibly uncomfortable during my time spent at planet fitness. I do bodybuilding as a hobby and felt immediately judged despite the fact that I followed every rule they had. I literally shrieked when I heard the "lunk alarm" go off (someone else set it off for working out too hard..."). I also noticed a schedule for pizza day and bagel day...nothing like a gym that WANTS to stunt people's progress....it's like going to the dentist and getting candy as you leave...imagine an Alcoholics Anonymous having liquor available after the meeting...it's ridiculous.... read more

I dig it. Always has equipment available when I have been there.

Planet Fitness is great for the price and convenience. Hard to beat a $20 a month Black Card membership. There is plenty of equipment but membership has increased significantly, so peak hours are no fun whatsoever. You really need the flexibility of your own schedule to get in and enjoy the equipment (ie., work around the peak hours). Staff is mostly young and all are friendly. You get a greeting when you come and go. Nice enough people. Trainer is helpful too. One note. Black Card perks include the tanning beds. The staff has no idea what they are doing with the beds from day to day. Don't complain if they give your assigned time to someone else or you have to wait 20, 40 or more minutes past your scheduled time. They'll basically give you the "what do you want for $20 a month look" which equates to "if you don't like it here, leave" In other words, for $20 a month you get a 24/7 operation to workout at, smiles and greetings but skip any additional customer service. Ain't happening here. They do other things for members like a Pizza night and I think I've seen a donut night too. Something like that. Good value for the price. read more

Zero if I could. Vo was as unprofessional as it gets. Started making up rules, and trying to force me to buy things. Never have I ever had to provide proof of ANYTHING to use any of the multiple locations I've gone to. Then i try to agree - only because I'm already there and my home gym Isn't near - and he refuses to take my payment. Extremely embarrassing and a waste of time. he and his coworker Giggled like children, as if the goal was to deliberately be difficult. Why? Because I'm new to that location? female? White? customer service training would be a bare minimum. This guy is a straight creep. read more

Great variety of machines. I rarely have to wait my turn for something. The staff always greet me in a friendly way and offer suggestions when I ask for it. read more

Good place to workout! Always clean and staff is amazing also getting great customer service always I heard thank you for coming when I leave the store!! read more

Not friendly, unhelpful staff and way smaller than the other one near by! Skip this one!

It's a clean gym and I've never had any issues. I just don't like how busy it can get - if you go in the evening, be prepared to have to wait for a machine. read more

I use the Planet Fitness in Canton, Mi. It's nice & very clean, however there are no free weight bench presses??

This is a great place. The kids running it are so nice and they make you feel at home. They do need to pay more attention to the customers. I have seen them tell customers that they are doing something wrong and then let another customer go by doing the same thing and they say nothing. They also need to remove the flowers from the massage room. Some people cannot have flowers because of allergies. It makes it uncomfortable. read more

The place has workers that are anything but helpful. They are rude and don't try their best to help you. I went in a month ago to cancel a membership I haven't been using for the past 6 months, the double charging every month was ridiculous. I paid the amount I owed on my account, got the yellow paper that said I canceled and it also said I had access to the gym for the next month since I paid it. Fast forward to a month, I check my bank account and it's over-drafted due to them charging me AGAIN. I get on the phone with one of their workers and they preceded to tell me that I "never canceled" and that they have "no record of me canceling my membership." Personally I never have had a good, pleasant experience with this location. I started my membership in February and every time I went in there it was far from a great experience. They seem to never have to say anything helpful besides "pay up." And they still continue to charge you. read more

i have always been very happy with this Planet Fitness, but recently they have been closing the entire hall that has the massage beds and the massage chairs at the time that I always used them. They have invited me to come earlier or later (kind of obvious), but that time worked for me. When i looked at the busy times, they are actually closing this at a peak time., which makes no sense. i wonder if they are trying to reduce the number of people that access these, but we did pay extra for this feature. When I discuss this with them, they apologize, but indicate that I will just need to come at a different time. I am not happy about this and may have to find another facility. read more

Cheap, cheerful, clean, tons of cardio equipment, fast in and out. My only dislikes are the fans that blow on me in certain spots, and their little rules where you can't even hang your sweatshirt on the machine if you get hot. I wish they had towels and magazines too. But a great place to get the job done. read more

I stop here in the morning, and late at night, sometimes after work and it's never too busy. The staff are very friendly, equipment is clean. The only thing I'd like to see changed/added would be to have heavier dumbbells. Some of the things I'd like to do require more than 60lbs. read more

PLANET FITNESS CANTON WILL: "SIC COPS ON MEMBERS" Planet Fitness of Canton sent the cops after me because of a credit card snafu, where Planet Fitness screwed up and said I owed $20.00, and from what everybody knows, the monthly bill is only $10.00. In the morning of June 18, 2013, I came into the facility, provided my identity code, and like always, stowed my gym bag in the locker room and went back to work out after having driven a couple miles to do so. One of your clerks said I had to leave the facility because I owed $20.00, even though the Membership Dues are $10.00. I told her I felt it was probably just a "credit card snafu", that if she would call Corporate, I am sure we could work it out. She requested I leave and I said no, let's just work it out. Instead of working it out, some minutes later she approached me again and said I would have to leave. I again reiterated that it is probably nothing more than a credit card matter and that I have been paying regularly since day one. She asked me to leave and I said no because I just wanted to finish my work out. I again told her to get a hold of corporate so we could work it out. I don't know if she called Corporate, but SHE CALLED THE CANTON POLICE DEPARTMENT ON ME. Although the police officer acknowledged that it was just a civil matter, at the Officer's request, I did grab my gym back to exit. Upon leaving, I gave the clerk a different phone number to contact me so that it could be worked out. I went home, showered and changed instead of doing so at the facility, and then dropped back at Planet Fitness on my way to work. It was at that time that I advised Clerk that I had been paying regularly and showed her my last two credit card statements for April and May in which payments were made at about the 18th of the month. Upon arriving at work, I checked with my credit card company and was advised because it had been subjected to breach of security, it was only good for an additional year and was still being utilized by Plant Fitness. Apparently when the year expired, the last credit card payment was rejected because of this "snafu". The clerk had told me that the amount due was $20.00, even though it is a monthly fee of $10.00. I immediately reinstated my membership through another credit card, and therefore, resolved what I thought was from the very beginning a "credit card snafu". Subsequent to arriving at work, I received a call in which Planet Fitness Canton voided my credit card payment. A woman from Planet Fitness claimed that they had to call the police, which I believe to be totally untrue, extremely overreacting by the company, inappropriate, and rather laughable that you would "sic cops on members" because of a minor credit card dispute. It was embarrassing because friends and neighbors were in attendance at the time all of this occurred. Instead of working this matter out with a long term member, Planet Fitness chose to disregard good customer relations and "sic the cops on a member!" read more