I go to planet fitness daily have been a member for a very long time and I am so disappointed on how the facility has gone down hill. When I first became a member it was spotless they were always cleaning and so nice it was a very welcoming place . Within the last year it's been horrible it's filthy the showers and bathrooms are disgusting the tanning beds are not wiped down there is dust everywhere and it smells . The employees change every month a new group of employees and they r on their phones and have no personality. I have purposely left hair ties lay to see how long it will be til they are picked up and it's weeks . I'm thinking about canceling my membership. Please fix this place it used to be great!! read more

Since the update of the gym their is alot less equipment. One of the workers constantly plays spanish music for an english dominant location and the one female worker constantly uses the mens bathroom/locker room read more

Nothing amazing. Pretty typical cleanliness for a PF. Shower pressure was low, but at least it was hot. Locker room was clean, and the machines worked. Cell reception is horrid so checking in with the app can be annoying. read more

More equipment. New equipment. More space. Twice the TVs. They are getting it right. read more

I love that gym very very excellent service, clean and all the staff are very respectful thank you very much to them. And A special thank you to me rey. Tenley read more

I had quite the dilemma this week as I realized the account I canceled was never documented. I signed a form in 2020 canceling my account as I since then moved to NC. I canceled because I knew there are not PF facilities close to me here. I checked that particular bank account and realized I was still being charged. I called into local Carlisle location and spoke with Bailey. She was wonderful! She helped he get the process started. Upon calling back she was not available so I began explaining my situation to the person who answered the phone. I asked if she would transfer me to someone who could help as she seemed completely confused and uninterested in my complaint. Very short with me and rude. Treated me as though I was insignificant and when I asked to speak to maybe a corporate office or someone else other than her, she told me to "look it up" referring to a phone number. I asked her is there any way you can get me the phone number, as I have been searching and everywhere linked me to contacting my home store. So I had no other way of communicating my situation to planet fitness other than to speak with this lady. Stage or sage she didn't speak very clearly so I'm not sure what her name is. She said she was the general manager. She told me she would refund me January and that was all she was willing to do. She was very rude very cold and extremely unprofessional as this situation really stressed me out considering I've been paying annual fees and monthly fees totaling $668.00 all I wanted was to be able to maybe talk to the financial department myself to see if we could maybe try to work something out with attempting to locate documentation to the date I canceled! Again, I went into the facility and had to sign in order to cancel and that was done on my part two years ago. I have always had a pleasant experience with PF! As I used to visit this location 6 or 7 times a week for training! I always loved the staff and the atmosphere but this lady was by far extremely I'll mannered. This happened yesterday and I'm still beside myself with how I was treated. I wish there was a way I could contact corporate offices, if nothing else to report her for her debilitated customer service read more

I've been to a lot of planet fitness gyms and I have a son with DS that helps sponser planet fitness out of state. I came to the Carlisle PA gym and the staff was not very willing to help check for my out of state account info. Since I travel all over for my Job I just wanted to hurry and work out so I paid the $10. All in all the atmosphere and the people at this location is not something I would want to come to this gym for again! read more

The staff is either in your face or not to be found. And the night crew spends more time laughing and playing around than being available for assistance. I understand why people pay more for other gyms. read more

Very friendly staff. It's like cheers, everyone knows your name. The only thing I'm not happy about are the cardio machines. It seems as though when they upgraded everything, the cardio machines were down graded. No fan and other missing components that were with previous cross trainers. Other then that, no complaints. read more

This place is like most of the other Planet Fitness locations! The only reason I didn't give it 5 stars is b/c I've visited many other locations and this one wasn't as clean. Otherwise it's great and affordable. read more

This facility does nothing to enforce their own rules degrading the experience. Now with Covid they have signs stating you MUST wear a mask at all times. What a joke. On machine after machine people were on machines direvtly adjacent to mine with their masks off. Owner's response is always, you need to "go to the staff and complain" so the onusis on those who follow the rules to have to "tell" on those who don't. How about YOU enforce YOUR own rules. If you are not going to enforce them, take down all your supposed rule signs. Covid is serious stuff. Bad enough you gave no care to others' gym experience priorto Covid by failing to enforce your rules. With Covid it's completely irresponsible not to enforce wearing masks. On behalf of the majority who follow safety protocols, enforce them and don't sidestep your responsibility by making it our responsibility. You owe us what you supposedly promise. read more

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I've been to several other fitness centers in Carlisle and this is so much better than the others. The staff is friendly and welcoming and the equipment very good. I do mostly aerobics and the stair climbers are more challenging than elsewhere and it took many sessions to master long stair climbing sessions. Upgrades with new equipment and changing/bathroom/shower areas took place this year. Always clean or cleaner than most gyms I have been in. read more

It's a small facility. However, very clean. All the machines you'd need for a quick workout. Nice staff.

Kyle at front helped me out. I came here Cali and he was very welcoming. I'm getting a membership here as he informed me they are nation wide. Thanks Kyle from front desk. I appreciate your awesome service!!! read more

Very average. When first opened was exceptional but has deteriorated. No enforcement of their own rules. People talk on cell phones on machines and floor. People wear jeans. Now very average & a shame. Owner does not care I might add. Wants you to tattle on people vs having his staff enforce rules. If it was my business i would care and act. read more

This one is simple. It has the amenities I need. It's small but clean. For that I would give it 4 stars, but I think that's more a reflection of the business itself and not this particular facility. This one gets a 3 because I believe that customer service is one of the most important aspects of any business, and a gym in particular should be warm, welcoming, and fun. The one and only thing that prevents me from wanting to come back here is the staff. They weren't bad by any means, but merely average. The girl who appeared to be the manager was professional but unwelcoming. The culture here is stiff and almost negative. We both left looking at each other like "well, that sucked. Oh well. Brush it off and don't let it affect your day." When I have to spend energy wiping off someone's else's negative energy, that's not a place I want to go back to. I travel for work and get to go to many Planet Fitnesses around the country. The staff is always happy and friendly and accommodating so perhaps I now have high standards, but I want to walk away from my workout feeling good about life. read more

Cancelled services and still got charged manager Seth there's no one above him I can talk to he tells me haven't been there in 5 months but still was getting charged read more