I travel a lot for work and constantly in the OH and KY area. This Planet Fitness has by far the worst staff I have experienced. Not friendly, condescending, while cannot answer a few simple common sense questions. The management told me I intimidate members while I was JOGGING on a treadmill preparing for a marathon that gives money to charities for work purposes. I have no words for the kind of people working here. read more

I just moved back to the city and have only come here twice now, and both times I have approached the counter to just ask a question, right in front of a female employee, and I've gotten ignored. Like I'm completely invisible. I'm patient bc I'm not in a rush but I don't even get a "hi, just a second" nothing. Only a male employee has talked to me. It is extremely odd. Haven't even been welcomed in. I don't know if the people working here just really don't enjoy their job or what but they need to brush up on their customer service. read more

I joined 12/29/22 and a month later was charged an annual membership fee when I haven't even been there a year. Which is crazy!!! So, I cancelled my membership and won't be back. The girl at the desk didn't seem like it was a big deal to lose a customer and it really let me know I made the right decision to cancel my membership. They do not value their customers and I was just another number. I guess the price was too good to be true because there are hidden fees. read more

This is a great neighborhood exercise club. If you're looking for a happy, healthy place to work on your fitness, this is the place. The morning crew is always happy to see you and greets every guest. The crew even wishes you the best as you head out for your day. Especially that Saturday morning crew with Isaiah and Caiden, all of them. They make getting in your work out a great way to start your day! read more

I had a great experience at planet fitness! I was greeted with smiles at the entrance and have never been to a cleaner gym. The gym smelled like fresh laundry and members of the gym staff were cleaning unused machines the whole time I was there. The bathrooms were spotless and very large. I was visiting family in Cincinnati and haven't had much luck in the past finding a gym near my parent's house. I found this gym and got a free guest pass. Check in was simple and fast and Chris gave me a tour and showed me where all the equipment was that I needed for my workout. I was impressed by the amount of space, privacy, and quality of machines. I used a glute kickback machine that I haven't seen in my regular gym and I really loved it. There are a number of rooms that are dedicated to abs, stretching, cardio, and tons of free weights and all the accessories one would need for a good workout. I will be returning on my next visit and might try a workout class! read more

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Adjusting my review to one star due to additional issues which have frequented. Now, the front desk is often unstaffed for EXTREMELY long periods of time (now it is known that you can just walk in so a card does not even matter). read more

I am SO excited that a location opened up so close to me- this means no more excuses! The western hills planet fitness is huge, two-stories! All of their cardio-equipment have personalized tv's and iPod / headphone connectivity. Staff is incredibly friendly and helpful, as is typical of all planet fitness locations I've frequented. They also have six big-ass fans which are helpful for those of us who swear excessively during our work-outs. They also have weights, and rooms designated for particular exercises and stretching (ie: 30 minute workout, abs and stretching, etc) It's obviously incredibly clean since they just opened and I've seen staff cleaning the equipment every time I've come so far. The only suggestion I have is that they put up sturdier, permanent hooks in the shower area. The ones they currently have are adhesive and fall off when the shower starts going because of all of the humidity. Otherwise, proud to call this my new home gym!! I have seriously been geeked about this LO opening since I found out what they were building here in May. Two thumbs up! Now all I need is my friends to come join and work-out with me! read more

Planet Fitness - Western Hills Location - Gyms Near Me - Cincinnati, Ohio

Downgrading my rating due to the lack of caring about COVID regulations. Majority of the staff wear their mask beneath their nose or even just covering their chin. I've never seen the manager with her mask above her chin. read more

this was my first time coming to this planet fitness but also my last . another member came screaming in my face when we was right next to each other in an angry way . also we were both on tread mills right next to each other she almost hit me so I told a staff member. the staff didn't do anything about it but attack me . they literally didn't say anything to this lady but attack me and they also said that this gym was her DaIk routine . I will never be back here ever again! If you are new to planet fitness I would not choose this location . read more

I swear, no matter the PF location, half the time the gym is a senior citizen dining hall. The never stop talking at 200% volume lol my goodness read more

Planet Fitness - Gyms Near Me - Cincinnati, Ohio

Planet fitness was so-so when I went there. Customer service and attitude from the staff was terrible. For a gym that caters to the average Joe when asking for help or an explanation about a piece of equipment, "it's in the side, what part didn't you get?" After a few eye rolling sessions I ended up spending the majority of my time at a different location. Parking lot is cramped and hard to get in and out of. Cancelation is a joke. I tried calling, didn't work. Online, nope. I moved to another state, they didn't care. Finally came into town for the holidays and stopped in the cancel...they don't accept cash. Were very rude when I explained that I don't have my card. You can sign up in seconds on your phone, but trying to leave is a pain in the... It was actually easier changing bank accounts than canceling a gym membership with planet fitness. Will never recommend this gym to anyone I know read more

This pf is the best in the area. Everyone at the desk was super nice and the equipment was clean. Looking forward to switching from my previous pf to this one. read more

After a year of belonging to Planet Fitness, I can say it has been an overwhelmingly positive experience. The amenities included with the black card membership are quite cool: unlimited access to tanning (which I do not do), red light therapy (which I do think helps improve my mood), massage chairs and hydromassage. From my experience, these are always wide open for use. You can also bring a friend for free any day (and even multiple times a day, just not more than one at a time). I like having the black card so that I have flexibility of visiting any of the other Planet Fitnesses if I am traveling for work. I have only ever had the staff and other patrons be kind and friendly at my home base location (Western Hills). Sure, it isn't Equinox or Cincinnati Athletic Club (no pool, no sauna): but it's also less than $25 a month. My New Year's Resolution: check in on Yelp to keep myself honest this year... check me in a year and see how I did. read more

I started going here about a few months ago and I love this place. The employees are amazing and helpful, it's clean and it's always a fun time being their. I love how the employees are always making sure that the visit was amazing. read more

Very clean location, with plenty of equipment that is well maintained and updated. I have been here several times, and the staff is always friendly and quick. The lockers and showers are always clean, as well. read more

The location is decent, I would usually visit at night. The only complaint is when I decided to cancel my membership. It was like pulling teeth really, and finally they told me to come in to cancel. I didn't like that business practice and I think they do it to deter people from cancelling memberships. read more

As a college student, this gym has all the basic necessities. There isn't anything fancy, such as a sauna or indoor pool, but they do have tanning beds & hydro massages. For $10-20 per month, you can't really beat it. read more

Planet Fitness - Gyms Near Me - Cincinnati, Ohio

I had a membership here but it's just not for me. The locker rooms were often dirty and I just didn't feel like the place was kept up in general. The biggest reason I switched gyms was that I just didn't enjoy the atmosphere. I go to the ymca now and I love the community feel. This place was too big for me, too anonymous. To top it off when I cancelled they charged me a cancellation fee (although I know they told me no commitment when I signed up). I wasn't going to fight over it so I paid the fee and moved on. Oh yeah and the parking lot is a nightmare read more

I live on the west side of Cincinnati and a decent/inexpensive gym is hard to find. I was ecstatic when Planet Fitness came into the neighborhood. It's clean, large and has a ton of machines. You can always find a treadmill and there are enough free weights to go around. I haven't taken advantage of the circuit machine, as all I do is run, but I've heard good things about its ease and results. The staff is incredibly upbeat and routinely clean the equipment when I've been there. I only wish the iPhone/ipod chargers on the machines we're up to date. They currently only have the generation 4 hook up. But it's no big deal. For between $10 to $20 a month it's a steal. read more

This planet fitness is new, but the staff seem to be doing a very good job maintaining it. My friend and I went around 10:30 in the morning and there were a lot of people here. However, due to the size of the facility, I did not feel cramped at all. Staff was very helpful if I needed help with anything, can't wait to go back! read more

Planet Fitness - View from the second floor on the treadmill - Gyms Near Me - Cincinnati, Ohio

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Decent gym. If you want to cancel your membership you have to do so in person. No options for online or over the phone. Good luck if you move or don't have the time to go down and cancel in person. read more

Now that the gym has been open for nearly a month, they finally got their act together. Hooks have been put into the showers, though more than one and/or a bench would be even better. The TVs have finally been hooked up to the cardio machines so you can change channels/volume as you work out. They seemed to have thinned the herd on bad employees. The parking spots are still crazy skinny and trying to get in/out of your car with a gym bag and not bang the car next to you is a workout in itself. . read more

I go to the gym at least 3-4 times a week. Every time the employees are friendly and happy. This one girl Tarshania was the most pleasant and hard working employee I saw tonight. She was happy, smiling and was cleaning the bathrooms. If you know that's not the most pleasant job to do. But I told her to keep up the good work and she said yes mam and kept cleaning. I like to see employees take pride in what they do instead of half doing a job because they have to. Tarshania keep up the good work and never let anyone take that smile away. read more

Quality gym on the west side. Gym has very friendly staff that welcomes you. They are constantly cleaning everything including floors, equipment and locker rooms. Gym has ridiculous amounts of cardio equipment, and a fair amount of weight training equipment including free weights. Sometimes I have to get creative with what they have to get my workouts done but I don't mind because the gym is so nice, clean and has a great staff. The gym has free wifi so I can stream music on my iPhone, has tanning, massage beds and free training. For the price it can't be beat. read more

I'm always greeted with a smile upon entering. Followed with a friendly goodbye when I leave. Best part of planet fitness is the cleanliness. Machines are always in good shape and clean. I've never had to wait for any cardio equipment. Oh and no judgement. It really is a comfortable experience read more

I caught COVID last year twice and was in the hospita. I lost my job and also my unemployment never kicked in. I had no source of income and I called them to tell them and they said my sister could come up there and sign the papers for me. She did. They were still taking money out my account making it negative. I went up there a week ago and they told me they canceled my memberships. They took more money out my account recently. I will never go back with them read more

Cancelled my membership today. PF thinks that it's okay for white members to be able to walk around in confederate flag t-shirts. As a Black member, this is highly offensive and insulting to me. Taylor, the on duty manager, told me a) it's a freedom of speech issue and b) it's a lawsuit if a member is asked to change their shirt. I could have taken the time to explain to Taylor that a) there is limited free speech in a private place and that b) the confederate flag represents hate speech akin to the swatzika, but it was obvious to me that neither I nor my money are much valued by Planet Fitness. read more

Me and this Person we're both went in April of this year to checking out The Planet Fitness that morning around 10 a.m. and we walk inside in the place and this Lady approached us at the counter asking me and the Person's I.D. and we told her we didn't bring our I.D.'s with us and i didn't know that until we walk inside the facility and i didn't bring my I.D. either with me and i had to show her my fare deal card and asking me (What is your birthday)? and i say ?/??/??. And then (Why asking for I.D.) That's stupid!!! and will steal your information from you and (Really) ???And she tour us to show us around the place what people do on equipments and whatsoever. and we ask her (Do you had to have a membership) and she said (yes) and i was like confused about the P.F. and through it was ($10 a Month with no commitment through to be month to month with no contract). Then she show us the locker room, 30 min workout, and show us the rest of the equipments. Then she told us (If you guys want to go upstairs) and i say okay. Then she supposed to show us upstairs and didn't wow and supposed to show us a the tanning beds, hydro massage, fitness trainers, cooler drinks, total body enhancement, massage chairs, guest privileges to any locations and didn't metion that the locations nationwide and didn't show us the bathrooms or showers at all wow and she too lazy to show us the rest of the place just lazy worker and never seem my life and I don't think none of them don't exercise or fit or showing the people to use a equipments properly before get Injury and don't care at all wow. (Are kidding with me)? Then we went up stairs to see a step trademills and see the rest of it them equipments upstairs. And we went back down the stairs and then the Lady said (Do you guys want to sign up today) and we need your guys a (Bank account numbers today) And we been told by the Lady (Do we had to have a banking account information) (Are you kidding with me)? and she said yes. And didn't start a scene and was confused about the facility wants your information and sale it to the company all your INFO LIFE!!!!. And we told her we don't had time for that and she give us some Papers. And said $10 a month plan and $19 a black card membership and is ridiculous. And we said have a nice day and we come back some other time. And NOT!!!!. They don't take cash and i hate that fact they want 2 payments is credit card and bank account. I not going to give random person my checking account or credit card INFO personal account. Planet fitness is a fraud and will steal your life. I never heard anything like that in my life. asking for i.d. for what???? asking for bank account for what???? And i heard some people said you had to have a credit card account too wow. I wouldn't give nobody my Information is like the steaing your life and your Credit be ruined for ever. I never seem them wipe down the Equipments none of that yucking and nasty. I will NEVER! SIGN A CONTRACT YOU COULD KEEP THAT!!!! read more

So I really like Plant Fitness western hills all in all, I have to take off two stars for a particular reason but I will get into in a minute... This place is so clean. So incredibly clean and I really do appreciate that. There's ALWAYS someone dusting, mopping, wiping things down, they're extremely diligent. They have a wide variety of machines, as well as options for cardio. I really like the options they have, as well as their TRX machine which I spend most of my time on. All my fellow gym goers I've seen or interacted with have always been nice and respectful. Whether it's taking weights off the machine when they are done, wiping things down, or just being friendly, everyone is great. Now to my dropping off stars. Planet Fitness prides themselves on being a "no intimation zone". That being said I find their manager not really matching up with that motto. Now, no I don't get intimidated by people working out, lifting heavy weights, making noises, or anything to that sense. However I do have a problem with someone being the face of a company and a manager of a gym who is constantly unfriendly, never smiles at anyone or says "hi" or "bye" and can be pretty rude. We were also told when we joined, that this particular location has had numerous issues with theft. We were encouraged to never leave things in our car, and make sure we watch our things if we have them with us on the floor. We also had access to lockers (using a lock of course) or we were told if we had something small, like keys or a small bag we could leave them with the front desk. Myself and my husband has done this numerous times, as well as seeing others. They never have a problem with it and put it in a drawer with other people's keys. However, one incident happened with my husband and the manager, when he asked for his keys, I guess he couldn't find them cause maybe he doesn't know the drawer the are kept in, but then after finding them he stated that "they're not supposed to keep keys". I get they don't want to be liable BUT, one don't then tell someone when they join, about a theft problem and encourage us to feel free to leave our keys with them, second, make sure all your staff is on the same page, seeing as we never have had an issue with someone saying they couldn't do that before and 3, I don't see the big deal, I've been to other gyms that have done it. There was no reason for him to be rude about it. And if I did have a problem or concern or question, I definitely wouldn't feel comfortable talking to their manager, because like I stated before, even though they're an "no intimation zone" he's a big muscular guy who never ever smiles or says hi, so why would I think I can go to him?!! Most every other person who works at the front is really really nice, always smiles and says hi. I will say one other time we had a question and asked a younger blonde girl, and while she answered our question, I thought it was very unprofessional for her to continue looking at her phone and texting while talking to us. All in all I really like the gym, it's extremely clean, and the options of machines are great. I just truly think their manager needs to get better at his customer service skills and become more friendly if you're the face of a company. I can love a place and be so impressed by whatever it is, but the minute the customer service is bad, I lose a lot of respect for a place, and make a point of vocalizing it to people. So hey I mean it's a great place to workout, I just would recommend going when the manager isn't on duty unless you want to get scowled at and be intimidated if you need to talk to him. read more

Yes, Do I have to file a lawsuit to prevent the constant use of camera, moving video cell phones in the mens locker room? These devices are being utilized every time that I am in the mens facilities. Near the showers, the toilets, the sink area and in the changing areas. Why is this being enabled? There is possibly a small sign somewhere in the building that may mention the PF's policy on this but it is not effective. In fact, I have seen staff in the mens locker room on cell phones. Please respond via your attorney immediately. I did not sign up for this grotesque abuse of my right to privacy. read more

I asked Planet Fitness twice to change the tv in ladies locker room from Fox (faux) News to any other channel, given it supports Trumps lies which divide our nation. They have 100 other channels so why they have a need to promote Trump TV, I don't know. We come here to workout, not get a dose of political incorrectness. Other than that, they keep the place clean. read more

Recently visited this gym and loved working out here. This location is a 2 story gym with tons of equipment, great tanning and hydromassage beds. The place was kept very clean and the staff was very friendly. It's a great fitness center. read more

I really wanted to like this planet fitness as it is the closest gym to my house. Unfortunately the management here has turned me off from ever returning. Daniel, in particular has been openly rude and inappropriate on several occasions. The facilities are quite nice if you come on a good day and don't have to interact with a manager. read more

I have been coming to this planet fitness since they opened. The gym is great except for this tall muscular manager. I think he is new. Please get rid of him he is rude and arrogant. He really is unhelpful and ruining the gym. All the other employees are great. read more

A really great fitness center. Clean facilities and machines are rarely down! I can't remember the last time I had a workout here and wasn't able to do something because a machine was broke or equipment was missing. It's clear the management and staff really want a good image here. They're also very friendly at the front entrance. By far some of the favorite gym facilities I've ever used. Plenty of parking, but things can get tight around busy hours from 4:30-6 (when everyone is getting off work!). Open 24/7 is just another perk. The list goes on... read more

I just joined planet fitness about 4 days ago.. walking in I was thinking I'd be welcomed and shown around as stated in my 'welcome email'. This was far from true. I wasn't even acknowledged, let alone shown around, even after telling them I had just signed up the evening before (online). I had to figure out where everything was, how to use any of the features (tanning..etc), and after signing up for a tanning session-I wasn't even shown where to go! A little annoying considering i was expecting so much more. So after figuring everything out and not being informed of ANYTHING, I left after tanning with a terrible first gym experience. There was also an incident where my husband had come in and the girl who was working the front was less than pleasant or professional. Customer service is lacking greatly here. On the one positive note, the things included with the black card are great and definitely worth the money. read more

Wonderful place! Love the location, layout, and staff. Well, all except the blonde at the front desk with the smug snitty attitude. Everyone and everything else is amazing! Also, the staff is very helpful...again, except for blonde with attitude shorter than her undercut. So excited to find my new 2nd home! read more

I've gone here as a guest several times, and didn't have access to the tanning or massage chairs. As a guest, you have access to all machines and lover rooms. I've never had any problems with anything it I've not had to ask the employees anything. There are a million cardio (treadmills, elliptically, and stair masters. All of the machines and free weights have been in working shape. The machines look new (I guess the place has been open a year or so). The employees are constantly cleaning and vacuuming everywhere. I really like it overall. I know it's a "judgment free zone" but I'd like it if they had a scale in the locker room. Aside from that, they could stand to upgrade or supplement the phone connections on the treadmills. Anything newer can't be used. Also, I've taken a shower there and the locker rooms are always spot clean with one exception--a couple of times there has been hair in the drain. Gross. With all the cleaning they do, I'd like if they checked the showers every once in awhile. And a weird thing. Even though they are open 24 hours, 7 days a week, they had limited hours on the day before, on, and the day after the 4th of July. I was a bit dismayed bc it's not a major holiday. Overall, it's nicer and certainly cheaper ($10 and $20 a month) than most guns I've been to. I'm joining it for those reasons. read more

Thank goodness John made me go. I started with 25cents down and ten bux a month. It has everything you need except a jacuzzi, other than that they are a 5 star work out facility... please get a jacuzzi read more

Love this Planet Fitness! I've been coming here for over a year now. Staff is always welcoming and friendly. Equipment is well maintained and clean. Gym overall is a good environment to be around! read more