First gym I joined after moving back to Texas from California. The staff is amazing and I love he energy of the clientele that visits the gym. No egos, no judgement, just everybody working on themselves. read more

Planet Fitness - Gyms Near Me - Cypress, Texas

I decided to get a membership to Planet Fitness to add weights to my home workout regimen. I had a membership that I canceled when the pandemic started. I figured if I went early in the am there wouldn't be many people, and I could work out comfortably without a mask. The young man working the front was extremely polite. Throughout my workout , I did see him cleaning the machines! Everything was in place and the gym was in immaculate condition! I see that the cardio machines were upgraded since the last time I was a member. Planet Fitness is definitely a great bang for your buck! From 3:30am-4:45ish am there were only about 4 of us in the gym. read more

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Ridiculed and Judged in several instances by several staff members over several weeks; lectured at the same time for a health situation that I bear that should be understood, not lectured about. Their logo of 'no judgement' ( their misspelling) is totally false. When I reported these incidents to management, I was promised a call from the manager, and that never happened. There is a clause in their company Statement about not harassing any person for physical conditions, and that staff 'cannot give medical advice', yet I got lectured, unsolicited several times. I did not need this and it only upset me in what was supposed to be, in their terms, 'a safe and comfortable environment' for all members. I do NOT recommend this gym. It is not dependable despite their promises. I have had it validated by numerous business owners that their treatment of me has been despicable and should be reported. I did, and so far, they have not responded despite their statement to act. Poor management. read more

DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE SCAMMERS! Moved to Florida in May. Called them in August to cancel. They wouldn't let me cancel; said I had to come in in person to cancel. Told them I don't even live in the state any more. Sorry...can't help me. They're continuing to charge my card every month. For two months, they charged me FOUR TIMES the agreed monthly rate. When I disputed the charges with my credit card company, they claimed I didn't cancel. Well...they REFUSED to let me cancel. What am I supposed to do? Wrote a BBB complaint. No response. Terrible buiness. Very abusive. STAY AWAY! read more

Just when you think the owners of this planet fitness couldn't make any more terrible business decisions, they surprise me again. So they had a great thing with life fitness and cybex, machines were diverse. Bikes were nice, cardio was nice. But then they made a horrible decision to bring in matrix machines. Not only that they replaced the ellipticals with maybe 40 machines that are virtually identical. While they look different they are the same arc. Which is just bad. I used to come here because they had my favorite cardio machine the cybex arc trainer. And as I'm here right now I'm questioning why I'm here. Convenience post surgery and can't lift weights? Guess that's it. Anyway, if they happen to read this I hate your new cardio machines. All of them. Well not true, the rowing machine were a move in the right direction. read more

worst gym, terrible staff, and will 100% rob you of your money with BS charges. their whole we won't cancel your membership unless you walk in is a bad business practice. i work hard for my money and they DONT they just sit idly by while collecting a check at your expense if you value your money don't do business here no matter how "convenient" it may seem. they have STOLEN over 400$ from me and tell you it's your fault for not cancelling when they won't allow you to cancel. read more

Decent gym but be prepared to be surrounded by high school kids from 3-5 pm. 5 students standing around the same machine who don't have gym etiquette. Otherwise it's a cheap place to get in, workout, and get out. read more

Great Gynto workout ! Enjoy that there's always a Great Vibe here and enough equipment to go around! Staff is always kind and helpful! Gym clean! read more

Planet Fitness - Gyms Near Me - Cypress, Texas

Unprofessional staff, Not happy at all about our experience in this club. They need to hire better management as well as other staff. I was in your club on Loretta and Grant with my 13 year old grandson. When we signed up weeks ago he was in Crocs, the employee let him work out that day. He has worn Crocs every time since. He was told today it is against the dress code. OK. This very young kid working there came over to tell him, But when we looked up at the desk, several 5 or 6 employees were staring at us and giggling. Apparently us being kicked out was the highlight of their day.  We left and I came back in to argue the point that your dress code is very vague, many nurses wear Crocs. If this is in fact your dress code, ok no problem. But... The black manager was ok at least she was semi- professional. The assistant manager was smug and I told her I asked to speak to A manager not "managers" and she would not stop. I felt ganged up on, and the other 4 or 5 employees behind were still staring and giggling.   If a manager discreetly came up and spoke to him, I would not be angry. My grandson is so embarrassed and does not want to go back.  This could have been handled by your staff much better and you would not have an angry customer right now.  I respect dress codes. But your staff at that store is disrespectful and lacks the ability to deal with customers. To look over and see them looking right at us and laughing is something I don't think my grandson nor I will forget.  There were 6 or 7 employees at the front desk. All doing NOTHING but staring and laughing. This must have been the highlight of their day to humiliate a kid.  Bullies. The exact opposite of what Planet Fitness pretends to be. I know it is difficult to find good employees but try harder. read more

Although they do not have the best workout equipments, I cannot really complain about the membership price. Location is good since it is near home. I've been here for a few months since my other gym closed down because of the pandemic. Good business hours, employees here are helpful. They currently have a special promotion for high schoolers. Free summer gym membership that ends Aug 31. Beware - the evenings get crowded. read more

I came in to cancel my membership due to not being able to workout anymore because of injuries. I signed up in Illinois when I was stationed up there and didn't know I had to cancel up there. Nayda and Shalice were very kind and patient helping me. read more

Worst gym to sign up for don't do it they will suck yup wallet dry they lie about everything and the employees don't know jack squat, I had the black card for years and I wanted to cancel and they did everything else but help me transfer my membership and help me cancel they kept giving me the run around so things got more complicated for me so I had to goto my bank and put a stop payment on anything coming from planet fitness and beware of the early yearly membership fees they charge you twice in on month so watch you account and how much the tax you plus tax and the club not 24/7 if your a black card member you can't have your guest come in the back and use the hydro beds or tanning which they don't tell you at sign up false advertising this place is a joke on top of that they don't practice social distance they have stupid rules you can't shower here and you have to wear a mask! Makes the gym seem like fitness jail after I cancel I will never come back again they gym stinks and they don't clean anything they sit at the desk and play on there phones not worried about customers at all and the place closes at 9-10pm which sucks don't advertise 24 hours and your not so I'll be finding a new gym home the machines always full and never room to work out it's overall 1-5 stars and if your not a black card Membership they really give you a hard time so be mindful before you sign up they will charge you in advance! And you can't cancel if your out of town or move from that area I'm at the Pasadena Texas location horrible read more

Planet Fitness - Over crowded full of covid dirty machines and disrespectful employees and employees don't know anything - Gyms Near Me - Cypress, Texas

Been a member of the Cypress location on Louetta for 4+ yrs. Great value for my basic membership. Close to home, clean, friendly staff and equipment works; I like the remodel done a couple of yrs ago, and new cardio equipment installed a yr ago. Yes, it's a small gym, but the space is well laid out. I look forward to going to this gym. read more

No positive resolutions whatsoever happen at this location . I emailed there social media rep twice as instructed in my last review.. Finally got a response 5 months later with absolutely nothing resolved . DO NOT SIGN UP AT THIS LOCATION if you are interested in signing up make-sure the manager is a people oriented and professional otherwise you'll be mistreated and overcharged ... all while trying to just improve your lifestyle. read more

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I have been trying to sign up through my insurance for a week now. This location requires the manager to be there because they don't train their staff to do it. We set up a time to meet the manager and when I got there she was on a break, during the time she told me to get there... I just will not sign up for this gym now. read more

Well, THAT was disappointing. Having recently lost 67 pounds, I wanted to join a gym & stopped by the Local PF in Tomball for a tour. The gal at the desk asked me to wear a mask, although she said they were not needed while working out. Even though I have not donned a mask since the covid thing hit,, I had one in my pocket, so I put it on. She explained the layout & how things worked, after which I walked around on my own checking things out. Half way thru my walk around, I got light headed (I am 67, and cannot get enough air thru the masks. I took the mask off and went back to the front to join. The front desk clerk would not take my membership unless I put a mask on. Mind you, there were several people that came in & stood around the entry area while I was there (they were waiting for tanning beds...) without masks.... but she could not take my cedit card without a mask. For a "Non Judgemental" place.... she was pretty judgemental. But, I guess, PF has more members than they need... read more

I will give 3 stars because the gym is clean. I'm extremely disappointed in customer service at this gym. The staff needs to step it up! Please be able to help customers in anyway. read more

I have NEVER written a bad review in my life but I have a lot to say about this specific location and I am here to warn you guys. This used to be my go to planet fitness but as of recently, the environment has changed a lot. Equipment is always broken, the restrooms are disgusting, water foundations never work, and the staff is HORRIBLE. They're seriously run down but the worst thing that hurts is that they are stealing from single mothers, minorities, people who make the minimum. It's sad, it's pretty bad because they don't care for human beings period. And supposedly their gym is all about no-nonsense when it comes to that. Well truth be told we have recordings of a poor single mom crying because they charged her more than she could ever afford! read more

If I could rate this place zero stars I would. I don't even know where to start. As soon as you walk in, it smells like piss. Machines are always broken and the treadmills randomly stop in the middle of my workouts. Staff isn't helpful at all. Nothing but high school kids working there. They have the worst attitudes I have ever encountered. I have been to several planet fitness gyms and this by far is the worst one I have ever been to. read more

I wanna start by saying the management here at the Louetta location is fantastic and always willing to go out out their way to help. The GM Andrew and Assistant Manager Nolan are great people and hard workers. The trainer of the gym, Joe is an outstanding trainer and knows exactly what he's talking about. All the staff is great as well and they all work really hard making sure everything is sanitized and clean. I highly recommend Planet Fitness and especially this location! read more

This place is rude and doesn't care for their customers. I went in to cancel mine and my daughters membership 4 months ago, but only could cancel mine. I explained my daughter goes to college out of town, and that she was under 19 when I signed her up, plus it was on my card. Britney didn't care and stated she is the highest person within the company I could talk to, and her answer was final. My daughter finally made it in town, and drove up to the location to cancel, but was told since they already started the billing cycle I would be charged again. The funny part is I'm not suppose to be charged till the 17th. When I explained how I have been paying the last 4 months, as well as the yearly maintenance fee, Britney laughed and reminded me again she is the highest person within the company I could talk to. They couldn't fix it and just credit me??? Beware giving this place your credit card, because according to Brittny, they will charge you, and there not a thing you can do about it. These managers need to be trained better, or at least this once does. read more

I joined a few months ago and find this gym decent enough. However, while I was running on a treadmill two middle aged ladies began their walking workout next to me which is absolutely fine except they kept taking so loudly to each other - the max volume on my headphones couldn't block out their yaking! After they were done walking on the treadmills they stopped and while on the treadmills continued their social gathering, so long that I had a chance to snap a few pictures of them from different angles Very uncool read more

Planet Fitness - If PF has a "no Lunks" signs they should consider adding basic manners, no LOUD GOSSIPING, or holding social gatherings on treadmills - Gyms Near Me - Cypress, Texas

Worst gym ever . Never a great experience here whatsoever. Cancelled my membership twice for not being of age even though on their website it says I'm of age .... Tried to get a day pass one time refused to give me the price . Won't refund me my money the second time canceling, claims they can't find the billing statement issued which is an absolute lie . Jeremy along with all his other staff members are unprofessional. Will never be coming back here don't recommend this gym for anyone avoid this location at all costs ! read more

I am really happy with this place and you can't beat the price. It is a no frills, no classes, no pool, basic, solid gym, which works just fine for me. They have a lot of cardio machines, free weights, strength training machines and a circuit area, as well as tanning booths (haven't tried those yet). The staff is great and it has never been over crowded when I've gone. Also, I have never felt uncomfortable-I believe they and the patrons stick to the no judgment motto. Good neighborhood gym and I recommend. read more

Good news. The management sent an announcement that this location is moving to a 24/7 format. They also did a remodeling of the facility several months ago although I don't think it made much of a difference. We did have one issue where another member there didn't get the memo on PF's focus on courtesy and not being judgmental and behaved like an ass to us. We notified the manager and left, our workout ruined for the day. The manager said he'd talk to the jerk but we didn't stick around to find out. That knucklehead's existence isn't the facility's fault but just thought I'd share a heads-up with you. read more

I called and had a bunch of questions about my account and Danielle helped out greatly and answered them all as well as informed me on other things! read more

DO NOT SIGN UP FOR PLANET FITNESS!!! I just recently had a downfall in my financial situation and decided to wait a month to see if I could continue to pay the membership fees and when I realized I could not, this gym will not allow me to cancel my membership until I pay what I owe and they are continuing to charge me monthly for a membership i am not even allowed to use!!! read more

At first I was just going to let it go, but this is the second time this week I've had a bad experience from planet fitness and it was two different locations. So I will be writing a review on the other location after this. I went in early this morning and DYLAN thought it was a good idea to watch me for about a good 30 minutes and approach me about my bag when I decided to go to another machine in the midst of my workout. I understand policy , but what I don't understand is somebody in my space with a messed up attitude attempting to speak to me as if I'm a child. He should probably watch his tone with people and how he tries to handle them because I'm not the one. If I could post the recordings on here I would, but I'll get them to the right individuals. Seems to me planet fitness just hires anybody. I might have to cancel my membership for the second time. Thank god I still have my membership at fitness connection. UPDATE: So I decided to go look at more reviews of this location because I've never had issues here. Guess what, more reviews on this location having employees with bad attitudes and being racist. As soon as I stepped in the gym he seemed to have a problem, he watched me the whole time which he admitted to and which I have recorded. So is it a coincidence that I'm the only black person and he's watching me and 40 minutes into my workout he has something to say. Seems like he wanted an issue damn near 5 in the morning read more

Clean clean clean! I love a clean gym! I'm really happy with my membership to Plant Fitness. I'm really impressed with all the different equipment they have. Just about everything you need to do many different workouts. You don't have to do the same workout twice with all the machines they have. The staff is very friendly and helpful. You can bring a friend with your membership every time you workout. Membership compared to other gyms is cheep. To me it's a discount gym price but definitely not a discount gym. read more

I usually enjoy going to this location but the workers who work the night shift from 8pm-10pm are pretty rude. I needed help with something and they all just stood their talking to each other. When I asked again they responded in a rude way as if I was not a paying customer. Their manners were not at all in anyway professional. Highly dissatisfied with this experience. read more

The Cypress location is nice, clean, and renovated, however, it is small. I prefer to go to the gym late at night when it's practically a ghost town because I can choose whatever equipment without having to wait on other people. Also, I like to do recordings so that I can go back and look at my form. I know that some people don't feel comfortable when a camera is being whipped out. So that's that. I came in after midnight and there was absolutely no one there. It was President's day and the location opened its doors at midnight. After I checked in, I began to walk towards the cable machine with my gym bag. The guy working there said I wasn't allowed to have my gym bag and to put it in a locker because it was a safety reason. First of all, I was the only one in the gym. 2nd of all.... I had my cable attachment, hip thruster pad, shaker bottle, protein, and water bottle in my gym bag. Was I supposed to just carry all those items?? It's just not practical. And I'm not about to keep going back and forth to the locker room to take out things I need as I go. This is the closest location to me, however, I'd rather go to the Tomball location even though it's a little bit farther from my house. The set up at Tomball is a lot better too even though it's not renovated. read more

Might be judgement free but defiantly not harassment free!!!!! Ok so my membership gets canceled because I make a comment about the manager there..the manager at one of the other gyms goes around talking about how cute the guys are and watching them workout and making sexual inappropriate comments about members...so I make a comment about those behaviors in my opinion...which was not nice so I won't say here...but where am I wrong? employees shouldn't be sexually inappropriate comments about its members.... read more

I worked out at this gym for the first time yesterday. I'm going to become a regular member the best I can (at least a few times a week)! I have been searching for years for a nearby gym that offers everything I need (with a few extras thrown in) that's affordable and this place is definitely it! I'm paying $20 a month ($0 entrance fee) for usage of all the gym equipment, I can bring a guest whenever I want (one per day only though), free tanning, free massage chairs, free locker room usage, and you can make appointments with the trainers for free (30 min - 1 hour). WOW huh?! I almost feel like I'm ripping them off! But...the thing is, that deal ended July 15th, so I don't know how much it is now. It couldn't be much more though. The only tiny negatives I have to say about this gym is that their lockers don't come with locks so you have to bring your own. And there aren't very many locations. I think there's only 3 in the Houston area total. read more

Planet Fitness bills itself as a judgment free zone. A gym without the meat heads. For the most part this is true. While occasionally there might be a few high school football players admiring each other physiques; most patrons are there to get their work in. There are plenty of machines, ellipticals, bikes, treadmills and free weights. This gym is clean and in a good place for those that want to avoid the stereotypical gym. Lockers are available (bring a lock). Bring your own towel or use the paper towels supplied to wipe down the equipment. As you might expect, peak time is around 5pm on weekdays. Sunday mornings are light due to the church going crowd not being there. There are TVs set up in front of the treadmills and ellipticals so bring your headphones if you want to listen in. The staff is nice and willing to help you with any questions you might have. read more

I actually love this place. Not all locations are the same but at the black card membership you can attend any location which is really nice if you are looking for something one location doesn't have. The staff is really nice and this location just turned 24 hrs 5/7! It can be missed because it's in a small trip center in-between a Ace hardware and a Goodwill but it is still a nice location. This is the first gym I have had a membership to that I have actually enjoyed and used all the time! I plan to keep it that way! read more

be very careful on giving them card info and the charges spoke to club manager concerning all the charges with my card. 24.95 but take out 50.00 that sucks i am canceling my card . i feel ripped off read more

The place is good and the staff wears masks but they don't ask others to wear mask or pay attention to the gym floor. Many people are starting to walk around without masks and not cleaning their machines. I asked someone to clean after they use it and that we're supposed to wear a mask when we walk around and he kept doing his thing without a mask or cleaning. This keeps up im gonna have to go somewhere else. read more

This place is an absolute joke in a rip off they take a vantage of teenagers and Alyssa their manager is rude disrespectful and shouldn't be dealing with the public they charge me $111 on $120 a year membership just to cancel after She hasn't used it for over a year. read more

This gym is better than, 24 fitness, la fitness and fitness Connection. You don't feel intimidated, and you don't get judge by some juice head. The staff is friendly and detailed when explaining they're membership plans. For what it's worth you get more bang for your buck than you would at these higher priced gyms. read more

Great environment. Friendly staff, clean amenities. Only gripe is the music. Not too busy, all equipment seems to work most of the time. It's a great cardio type of gym. I've been going for a few months and have never seen or experienced any rude behavior that several others have mentioned. Lots of parking. read more