I accidentally joined this location when I started going to a gym, seeing an online ad from them and not really understanding the system, and I just kept it because the Black Card membership lets you go to any location anyway. Everything was fine for seven months. The automatic payment came out every month, no problem. Then in January of 2026 the problem started. The January charge did not go through, but did I get any notification of this in a timely manner? No I did not. The payment did not go through on the 17th and the first I knew of it was when I went to the gym on the 21st and the app told me my payment was overdue but it would let me use the gym this one time as a courtesy and I should pay my bill. What???? I thought. So I called the club and they said they could not do anything about the late charge. They referred me to the national number. The national number says right in its announcement when you call it that they cannot do anything about billing issues and you should contact your local club. So it would appear that right off the bat someone at this location lied to me. I'm trying to learn to let things roll off my back, so at that point I just paid the bill with my credit card and said to myself that it would take more of my time than the late fee was worth to bother with it further. So what happens a few days later? I get an email from the billing company saying to pay my bill, after I've already paid it. The email gives me a number to call so I do, because by this time I'm getting annoyed again. After going around and around with the billing company, they also say that only the club can help me with that late charge. Yeah, you mean the club that referred me to the national number when they are the ones that could have taken care of the late charge? The one that lied to me already? And to add insult to injury, I know exactly how this happened. I looked at the billing info that I had on file, and it had the wrong account number. This after the right account number had been charged for seven months with no problem. So I thought back and reconstructed it. I had initially tried to get the automatic payment taken out of a savings account, where I keep a small amount of money for such purposes, rather than my checking account, where I keep a large amount of money and really don't like anybody but me having access to it. The savings account number wouldn't work, so I finally, reluctantly, changed it to the checking account number. Well after the January payment didn't go through, guess what account number I saw in my record? The savings account number, the one that I already knew didn't work. My guess is they had some kind of data glitch and did a rollback to a backup, which had the savings account number that I entered initially. In other words, the failure of the payment to go through was absolutely, positively, no doubt, not my fault. Anyway, their billing is just fine as long as nothing goes wrong, but absolutely hideous if anything does go wrong. Since in this world things sometimes go wrong, one star. Or maybe I should give them two stars so that I can lower it to one if this snafu turns out to have an impact on my credit score. The billing company assured me it wouldn't, but I'll believe that when I see it. I'm very protective about my credit score. read more

Great gym location! Always clean, the staff is friendly and helpful, never too full, and the equipment they have is up to date and very nice! If you're looking for a good gym this is a good location! read more

I had over 100 dollars in my account over 90 the next month and they kept saying I have a late payment they couldn't pull the money on the due date but they pulled it the next day so clearly the money was in the account ! I tried calling Billing I tried calling the club I offered to print and show the balance in my account they can't do anything for me so I was charged overages and no one will help me fix it so I wanted to cancel it and they told me they can't cancel over the phone you can't do it over the app just know who your handing your bank account over to when you sign up for planet fitness read more

New facility with a HUGE amount of cardio machines. The gym is very clean and has great staff that very friendly and welcoming. The whole concept of this franchise is that it's a "judgement free zone"...which is pretty nice. Two items that I am not a huge fan of would be the free weights and the locker rooms. Free weights...good god..get more! They're always packed if you try to visit any time after five. The locker room couldn't be more sparse. Virtually NO items that would fool you into thinking you were in a higher class health club. End of the story is that the membership fee's are $10/month...yea...you heard me. Ten Dollars Per Month! That's stupid cheap...and makes this gym a decent buy for what you get. read more

Planet Fitness - Gyms Near Me - Hickory, North Carolina

signed up for membership on the 13th, and did as they said... paid with credit card. employee entered my banking info wrong for my monthly dues, and I was charged a $15 late fee because they had to charge my credit card for the dues since my routing number had 2 numbers reversed. didnt receive a text about my payment until the 24th, and when I called, the manager was EXCEPTIONALLY rude and condescending. I had only been in there 3 times, and she cancelled my membership after I told her that I wasn't paying for her employees mistake. She had an assistant manager to call me the very next day to tell me that my membership was cancelled, which was on the 25th, so I asked for a copy of the cancellation confirmation to be emailed to me, yet, he didn't know how. I called the next day, the manager was "working" on it. Finally received the document On the 27th, and the cancellation form was actually dated the 27th. I am not the only person to have dealt with this shady fee/billing system. But I am not one of those who will just pay to keep the peace. read more

Good clean gym with nice new equipment. The smith machines are always taken so they need more of them. Seems like they could trade out half of the treadmills and ellipticals that are never used and get a couple more smith machines. Anyway, the biggest problem I have with this place is that the locker/bathroom seems to have ZERO ventilation. It literally always smells like s**t. read more

That told my son he can only lift A certain amount of weight On s Machine do not recommend bad

Spacious gym, was impressed. A lot of people hog machines and sit on their phones (one girl sat for 30 minutes!). I liked the hours of the gym because of my horrendous school/work schedule! One girl at the front desk was super peppy and helpful, however the other workers seemed oblivious to anything going on. I had to ask them (daily!!) to restock paper towels at ALL stations so I could clean off my equipment. I shouldn't have to manage people who aren't my employees. I needed more from a gym, such as barbells and squat racks and that's not offered at this location. I cancelled my membership in person, so I had no problems. read more

If you're into cardio, and you're not looking to fork out upwards of $30 a month for a gym membership, then Planet Fitness is your gym. I have never had to wait for a cardio machine. This facility offers a "Curves" like workout room if that's more your speed. There is little if any accommodations unless you upgrade your membership. In which case you have access to massage chairs, tanning beds, and a private TV room. When they say judgement free zone, they mean it. They have rules against "grunting" and "shouting" in the free weights area and there are areas that you can go to workout more privately if you are apprehensive of doing a certain workout in front a large group of people. Bottom line: if you're looking to bulk up this might not be the gym for you, but if you're looking for a friendly facility to break a sweat for an affordable price, Planet Fitness is your best bet. read more

Pros: It's only $10 a month. Opens 24 hours most days Cons: -Location -Parking -It gets very packed so if you want to work on a certain machine you would have to wait -No privacy whatsoever -Not enough weights -Canceling was a PAIN! I called them and they told me that I had to write them a letter stating that I wanted to cancel my membership. I sent them a letter and still got charged for the following month. I then called them AGAIN and that's when they canceled my membership. They will not cancel via phone, fax, or email. read more

Nice place to workout.. Plenty of cardio machines, clean environment, and their prices are great.. If you pay the tad extra you can get the tan and massage chair... Plenty of free weights, etc The total gym... They could use help on the bathrooms though.. Little privacy and pretty much the downfall of this place... And if your a muscle freak who likes to slam weights and act like He-Man this IS NOT for you read more

Ok gym. The reason I wanted to write a review about this place is because I'm sure this fitness center gets looked down on by higher uppers for planet fitness. I've been to a planet fitness in New Burn NC, Greensboro and Charlestown SC. Those gyms are so much bigger and have so many more machines and better machines! Better leg presses where you get this, the press moves not the whole damn chair. Idk why the uppers don't think the Hickory PF doesn't deserve better equipment because this place draws in a lot of people and I'm sure money. Buy out the place next store and build it bigger with better equipment. I hope some high people on the chain read this and I'm sure people who go to this one agree. Same out dated equipment their since the Nixon administration. Still employees are nice!! read more

I love the machines and the price. I hate the location in hickory, nc and you need personal fans on the cardio machines or keep it cooler. We need a planet fitness near I40 in Burke county! read more

Would not suggest the black card. I've only had the membership for a couple months and have already been charged multiple times. They don't let you know when things are past due and the canceling process is such a pain in the ass. Don't understand why you can't do it online or over the phone. I just feel like I've put in more money than the membership is worth. Every time I breathe they are charging me. The actual facility is nice and pretty clean but the whole membership process is ridiculous. read more

Great place to work out at a very good price ($10 for the cheapest). The place is clean and you are always had tented a machine. Being from San Francisco, this is a rarity...both availability and price. It's basic in terms of amenities but it does the job. read more

I thought I wasn't going to like PF at all as it seemed packed (judging by the parking lot) every time I drove by. But...for the price... I was surprised how nice the staff was when I went in to talk about membership. I signed up that day. 3 months later--I'm really enjoying working out there. At first I went at really random times to avoid a crowd but it just wasn't working with my schedule. So I gave up and started going after work. MUCH to my surprise the parking lot was packed but inside really wasn't. Plenty of open machines. Locker rooms are always clean and I like what this place has to offer. I really have nothing bad to say about it and don't know what all the negative reviews are about. read more

Love PF! Great value for services offered! If you need a personal trainer, I highly recommend Reon M! He is uber-professional and you will see great results with continued hard work and dedication (and eating right helps)! read more

The staff is very friendly and the place is clean. Let me go back to the staff is friendly: the staff is friendly whether you look like a bodybuilder or not. That's kind of a big deal, because I have been places where I'm sort of invisible before because I don't look like an athlete. Feeling welcome has helped me to look forward to going rather than dreading it. A natural gym rat I am not. Yet I have made gains in strength and cardiovascular fitness - and that's what this place is about: going from where YOU are and improving, not comparing to someone else. The free wifi lets me listen to my motivating jams as I work out, and the new hours are much more convenient. read more

This is the only planet fitness I've been to that has a scale in it. Though I have been hoping PFs would start having scales, as they help motivate me to keep progressing with my fitness goals, this the most gym-intimidating scale set-up I've ever seen. The lone scale sits prominently next to the sole water fountain in the gym, in full view of the free weights and machines and at the main crossroads between the entrances to the men and women's locker rooms. This prime and busy location inherently creates an intimidating and judgmental zone. I can only speak for myself, but I would never use this scale. Putting a scale in each locker room would be better if the goal is to create a place of sensitivity and encouragement with weight loss. read more

I joined PF at a different location because it was open 24/7. I signed up for that convenience. This particular PF closes at 7 on weekends and has varying holiday hours. Also it stays very crowded much of the time. The most annoying thing is probably that the staff will clean around you while you're trying to exercise. Nobody wants someone hovering around with a vacuum while they are exercising, it's annoying. They should do that when nobody's around or when they close. Other locations I've been to are much better. read more

I used to come here every day, and had no problem with it. I then canceled my membership IN PERSON, and was told I was good by a staff member... a few weeks later, I noticed they had charged my account, so I call and explain my issue and I get no help. No offer of a refund or anything to fix this issue since I WAS a loyal customer. I demanded a refund and they said "I guess, if you want." Well duh?! They told me it would take 5-7 days, here I am 17 days later with NO REFUND and NO COMMUNICATION. I will be contacting corporate and never returning again. Be careful when canceling your membership here, they think they are sneaky. read more

I received a text from planet fitness in Oct 2016 saying my membership was done. March of 2017 I realized that they were still taking the $20 from my account ($120) when I hadn't been on 6 months. I went to PF with my concerns. I was told, "they don't send text messages". I was also told their memberships stop after one year (I WAS A MEMBER FOR OVER 2 YEARS AND THEY NEVER ASKED ME IF I WANTE TO "RENEW" BUT I GUESS THEY THOUGHT WHY NOT) I said I wanted to speak with a manager. Gave them my number and was promised I'd be contacted that day. Two weeks later I still wasn't contacted. I returned, and the Manager was there. He told me he would speak to the owners and they would contact me that day. Three weeks later I had to return AGAIN (STILL NOT CONTACTED) By now I am feeling highly disrespected and starting to loose my cool but I stay respectful. I go back and explain I don't want my money back, I simply wanted my 6 months a paid for, by using them for working out (Only fair since I paid for them). The manager said I could get 3 months if I sign another contract for insurance reasons if I get hurt. Sure enough I basically signed another contract (NO CONTRACTS NO COMMITMENT IS A LIE) by month 2 I was already being charged. They over drafted my account and charged me extra, and then by month four I received a $39 club fee (YEARLY CLUB FEE THEY TELL NO ONE ABOUT BUT WHEN YOU TRY TO READ THE FINE PRINT ON THE CONTRACT, THEY SAY THE FINE PRINT IS JUST STUFF SAYING YOU CANT SUE IF HURT). I'm done with planet fitness. Zero respect. Also if you intend on getting in a good workout with a good pace I recommend going late at night when no one is there because the entire day is stacked filled with people who want to sit at each machine or bench playing on their phone or talking to someone there. No bench press that is free weight. Open 24 hours is a lie as well. Being open 24 hours Monday thru Thursday does not mean you are open 24 hours, it means Mon-Thursday your open 24 hours. Also, they told me drinks are 50% off for black card members. Yet I paid over $4 for a muscle milk even after saying that I was a black member. Once I get the $50+ just to cancel my membership, I will be doing so because making sure the customer is taken care of at Planet Fitness is a real joke and that's highly unprofessional. I've been going to gyms since I was 13 years old. Out of four different gym companies, this is by far the most unprofessional. Honestly never been treated this way by any company in my entire life. You work with your customer, don't push them away and DO NOT practically slap them in the face. I HIGHLY recommend considering someone else where the customer comes first. read more