Stopped by here while attending a conference. This is a nice gym; very clean, the equipment is in…read moregreat shape. They have a nice selection of equipment; cables, free weights, turf, ropes, sled, machines, and cardio equipment. Locker room was clean and organized. Small but efficient group fitness room. Class schedule looked a little sparse. There was a hip hop fitness class going on when I went, and it was one instructor and one attendee. The instructor was bringing it like the class was full, so props to him! If I lived here I would join this gym!

The weekend hours are not great. Not a bad place to workout. If you like to do cardio and people…read morewatch this is your place as the peeps here act like there still in hs Lol

It was AMAZING it was fun and it heled out ALOT! And the machines are so useful, and they have…read moreevery machine you can imagine!

It must have been a bad week for Xcel fitness with me. Having just moved to the area i visited…read morethree Gyms. The first day i went to Xcel and a very pleasant woman showed me around and outlined the various plans. I liked the variety of machines and cardio equipment . While the locker room has a strange layout it didn't matter as i seldom use it. In her spiel and on the web site they pitch their Personal Training ability and how they guide you. So when i signed up i specifically asked how PT works. Well, actually they don't have PT themselves but instead they have independent contractors who work for them. In order to get PT i have to call one of their trainers and organize it myself. This seemed very odd but the woman then handed me two cards and suggested that i call them. Okay, i thought it odd but i took the cards. I then left and called both trainers and left messages with them...twice. 4 days later i still hadn't heard back from either of them. So, i went back to the gym in the morning. The gym was essentially empty so i asked the guy at the front desk if he could walk me through a simple circuit using the machines. He told me sure and that he would be right with me. I wanted to get started so i said i would start on Cardio and when he had a chance just come grab me....50 minutes later i was still on the treadmill and i had watched this guy walk by a few times and chat with friends and wipe down a few machines. Twice i waved at him and he gave me the "be there in a second wave." Finally i finished my cardio and went back to the desk and now he was gone. So I left. 3 days later and still no word from the trainers I went back in and talked to the front desk yet again. I explained the situation and pointed out that no trainer had called me back . The woman at the front desk asked who i called and i literally pulled the two cards sitting on the desk and showed her. She said looking at one card "Oh he doesn't work here anymore"...huh? them why is his card on the desk...That seemed to baffle her as .much as it did me. The other trainer "she hadn't seen for awhile" Huh? She said there was a trainer hanging out there she could call. To be honest I had had it . I explained that on my last trip I had tried to get help for 50 minutes and was ignored. She seemed uninterested. Finally, i decided i would just cancel my membership. Of course , having been a member for a week, and having no trainer call me and be given a card from a guy who didn't work there at all anymore and having been shuffled off by the front desk guy on the last trip she still would have to charge me 75 dollars to cancel. Seriously? To be honest i would have paid 100 to get out of this disorganized mess. Clearly, misinformation and false promises meant little to these folks so it seemed an expensive yet valuable lesson. I ended up joining Spa Athletic where the owner took me on a tour and had a personal trainer call me to set up an appointment an hour after joining. Like i said maybe it was just a bad few days at Xcel but i find it hard to believe that i'm the only one who experienced this. Again, its a nice workout space but thats all i could see going for it after my experience .

the management of the YMCA downtown Hickory is alarmingly poor at organization, communication,…read moreconsistency and customer relations. The 'new' gym is hideous. in contacting the management,, the person couldn't have cared less, she was condescending, flippant, she didn't listen to what I was saying and she was dismissive. it was clear her missive was to get me off the phone. The staff is put in a terrible spot. they aren't being communicated with from management. people are wandering around lost in the facility because of the lack or non existence of staffing. Rooms aren't available when you talk to one person but another person says they can unlock it. they are RUINING the experience of going to the gym. They are of course charging full price for a lot less than 100% availability of what we had prior. She uses the phrase ''sorry you feel this way" clearly its NOT a feeling, its cognitive thought, something they do Not understand at the Hickory Foundation YMCA. id be embarrassed to tell anyone I was management at this place. No-one cares, its apathy to the Nth degree and it starts At The Very Top who refuse to interact with membership because well, they just do not want to hear it.

This Y is an incredible organization that supports the whole life. They have first class staff and…read morea wonderful and safe facility. Lots of programs from 6 weeks to elderly programs. The facility is a little dated but leadership and maintenance do an excellent job keeping it refreshed. They are through a campaign to raise money to completely renovate. I highly recommend this YMCA for you and/or loved ones. This Y is a great source for interaction and healthy living.

I am member of Perfect workout and I want to tell you the biggest asset you have is Courtney. I…read morewitnessed her giving aid to some one that has fallen . She acted in compassion and also took charge of the situation while waiting for the ambulance. Everytime I see her she greets with a smile Courtney is the face of Perfect Workout and a huge asset to the gym. Again Courtney you are wonderful and you rock that gym!!!!!

When my husband and I walk into Perfect Workout every day we are always greeted by Courtney with a…read moresmile. The gym is so clean and the machine are always clean. We have met so many people and see a lot of our friends which is great. Courtney always tells us to have a nice day and she is always smiling. I love this place and recommend it to anybody who is looking for a place to workout.

I accidentally joined this location when I started going to a gym, seeing an online ad from them…read moreand not really understanding the system, and I just kept it because the Black Card membership lets you go to any location anyway. Everything was fine for seven months. The automatic payment came out every month, no problem. Then in January of 2026 the problem started. The January charge did not go through, but did I get any notification of this in a timely manner? No I did not. The payment did not go through on the 17th and the first I knew of it was when I went to the gym on the 21st and the app told me my payment was overdue but it would let me use the gym this one time as a courtesy and I should pay my bill. What???? I thought. So I called the club and they said they could not do anything about the late charge. They referred me to the national number. The national number says right in its announcement when you call it that they cannot do anything about billing issues and you should contact your local club. So it would appear that right off the bat someone at this location lied to me. I'm trying to learn to let things roll off my back, so at that point I just paid the bill with my credit card and said to myself that it would take more of my time than the late fee was worth to bother with it further. So what happens a few days later? I get an email from the billing company saying to pay my bill, after I've already paid it. The email gives me a number to call so I do, because by this time I'm getting annoyed again. After going around and around with the billing company, they also say that only the club can help me with that late charge. Yeah, you mean the club that referred me to the national number when they are the ones that could have taken care of the late charge? The one that lied to me already? And to add insult to injury, I know exactly how this happened. I looked at the billing info that I had on file, and it had the wrong account number. This after the right account number had been charged for seven months with no problem. So I thought back and reconstructed it. I had initially tried to get the automatic payment taken out of a savings account, where I keep a small amount of money for such purposes, rather than my checking account, where I keep a large amount of money and really don't like anybody but me having access to it. The savings account number wouldn't work, so I finally, reluctantly, changed it to the checking account number. Well after the January payment didn't go through, guess what account number I saw in my record? The savings account number, the one that I already knew didn't work. My guess is they had some kind of data glitch and did a rollback to a backup, which had the savings account number that I entered initially. In other words, the failure of the payment to go through was absolutely, positively, no doubt, not my fault. Anyway, their billing is just fine as long as nothing goes wrong, but absolutely hideous if anything does go wrong. Since in this world things sometimes go wrong, one star. Or maybe I should give them two stars so that I can lower it to one if this snafu turns out to have an impact on my credit score. The billing company assured me it wouldn't, but I'll believe that when I see it. I'm very protective about my credit score.

Great gym location!…read more Always clean, the staff is friendly and helpful, never too full, and the equipment they have is up to date and very nice! If you're looking for a good gym this is a good location!

Great facility and knowledgeable staff. I've been working out with Daniel for the past eight or…read morenine years. He's always been professional and focused on my goals. He changes our routine constantly, keeping my body engaged and challenging me a new ways.

Just a quick review on my personal experience at Original Workout from March 2022- May 2022.... My…read moremain objective was to find a trainer on behalf of my 14yr old son who is avid in sports and was looking to bulk up and build muscle for his upcoming HS football year. So, after doing some research I had contacted Original Workout for his needs who then recommended Ryan Gant, we were introduced he trained with him for a tryout session my son really liked him and Ryan seemed to fit his needs, so we committed to his $300 a month training sessions. Ryan was great for the 1st month then on after in the months to follow he was canceling at the last minute most of the time less than 20 mins before a session, rescheduling, and constantly changing the original time we committed to giving me the impression he didn't care about my son or his goals.... but I gave him the benefit of the doubt. Now bringing us to May where he only received 2 sessions and nothing but excuses and canceling at the last minute. Ryan disappeared without notice leaving my son hanging and me wasting my time only to show up and he wouldn't be there. He really disappointed my son and didn't seem to care about what my son was hopping to achieve he talked a good game but couldn't fulfill my sons goals leaving me to find someone else. He left me feeling like it was my son and that he didn't matter but after this experience I'd come to find out from several of his other clients and others in the industry that this is his pattern. I did request a full refund for that month which he gave but unfortunately I would NOT recommend him

If you want to cancel your membership they won't let you! And you will have to call your bank and…read morehave it fixed that way and be prepared for them to harass the living hell out of you!!!!! Do not recommend going here at all and what they don't tell you is all the hidden fees they charge

This post is long, however I feel it may be helpful when deciding on joining this gym or not. If I…read morecould give one star I would but I cannot. Coming up on seven months now. To start off, I was a member at the Kannapolis gym. I could not figure out how to get my card to work for me to scan in and asked an employee about it. They told me I could switch over to their gym (Hickory) with no problem. Stupidly, I agreed. I inquired about cancelling the one in Kannapolis and John, the GM or Assistant GM, said he would take care of it for me. I also asked about the rate fee charge as I had already paid it for the Kannapolis. He again told me he would take care of it and I wouldn't have to pay it twice. Fast forward a month and I get charged for my membership in Kannapolis. I did not have my card on me, so I did not have it added for the auto draft at this time. I call John and ask him what's going on. He told me he had canceled my membership so I asked him why they charged me anyway. He did not have an answer. I had to call the Kannapolis location and cancel my membership and they took care of it immediately. I asked John if I would be charged for that month since they were supposed to cancel it for me and he said no. I then receive an email saying I owe the gym $70 for my rate fee and the month membership. Reminder I did not have a card on file so they could not pull money. I go to the gym and another employee assists me. I explain to him the issue and he waived the charges for me. I have worked at a Workout Anytime before and knew of a card was put on file, money owed would be drafted. To make sure this didn't happen, I asked the employee if I could wait to put my card on file to make sure the charges were in fact waived. He said absolutely. I then run into money trouble and call to ask if they would freeze my account for this month because I could not afford it. John told me since I was such a dedicated member they would give me that month for free. obviously I was grateful and agreed. I put my card on file after talking with John. I then received another email saying I now owe the gym $120. This charge included the previous month, the current month, the rate fee, and a $20 late fee charge. It pulled all of that in my account and left me with less than $1 to my name. I called John and told him what happened and he said he would refund my money to me. Two weeks pass and I have yet to see anything go into my account. I call the Workout Anytime member line and ask if a refund has been issued for my account. The lady told me no. So I call John again and let him know what she said. He told me he did put the refund through and said he would call to do it again. Another two weeks or so pass and I haven't received my refund. I again call the member line and ask about it again. She tells me it has not been issued and I am not authorized to issue a refund, completely understandable. I call John again and tell him once more. H seals he would take care of it. At this point, I'm furious. Another month goes by and I have YET to get my refund of $120. I call John and ask him what the hold up is. He said that they were unable to put the refund back on the card and will have to mail a check. I ask why it was easy for them to take the money, but they can't put it back on the card. He did not have an answer. Seven months later and still no refund. At this point, there's no point to fight and try to get it. But I feel this is important to share in case anyone has had this issue before or is thinking about joining this gym.

The Spa is a good Health Club for young and old.I enjoy working out there everyone is friendly and…read morepolite.I would recommend the Spa to everyone.

Don't waste your money here. Old equipment makes you sign a contract. No other gym in hickory makes…read moreyou sign any more. The pool isn't tested. Chemicals are just dumped in. So it's way to strong chlorine in the pool. The lady at the front desk is obnoxious and makes a scene every time you walk in. She's so loud. She knows your name but calls you the wrong name and laughs... not funny to us after 2 months. The trainer lady is rude. You sign a contract saying no kids will be in the pool unattended. But allows 4 to come in on day passes, and you can't even work out cause of them. I feel like it's more of a struggle to go here for an hour's workout than going to work all day..