The manager and owner discriminated against Spanish speaking customers…read more When the manager refused to throw out the bathroom trash, he blamed the Spanish speaking customers for the trash that's in the bathroom trash can.

Went in for a free trial. I had to ask to be shown around and inquired about setting a workout…read moreprogram; however, the staff was less than helpful.

EXTREMELY UNETHICAL BUSINESS PRACTICES!…read more I joined the gym in early 2024 and cancelled my membership in June of 2024. Apparently due to some sort of miscommunication, something went awry with my cancellation and it was either not received, not processed, or both. A YEAR AND A HALF AFTER THE FACT - in October 2025, I receive communication from a debt collector saying that I owe almost $1300 in back charges. This gym NEVER, NOT ONCE sent me any communication informing me that there was an issue with my account. I was not provided any notice whatsoever that there was a problem - no bill, no phone call, no text, no mail. Instead they just kept accruing charges FOR A YEAR AND A HALF without my knowledge and hit me with a $1300 collections bill. I was never given an opportunity to correct this beforehand, before it got out of hand. This is NOT the way a reputable business conducts themselves.

I'm really torn on this review. I enjoyed the convenience of the gym and it was rarely crowded…read more Quality and maintenance of equipment is just ok. Lots of taping over cushion cracks instead of replacing etc. And fitness equipment is definitely aging. My biggest frustration and cause for me to cancel my membership was over the most ridiculous business practice. I set up my payments with auto pay from a credit card. About a year into my membership the credit card expired and I forgot to update my card. ONE DAY after the due date I get a harassing collection call. A simple text message or email asking me to update my card would do just fine. Then I see a $25 "processing fee" on my credit card after I updated it. AC (the owner) replied that he's not charging me, but it's the billing company he outsources to and they charge when an account goes to collections. Sorry bud, but you picked them and they represent your name and reputation. Needing to update a credit card within a few days of due date isn't something that should "go to collections" in the first place. The fact they're willing to let a member leave over something so trivial and typical is beyond me. Recurring revenue on monthly auto pay is the life-blood of many businesses. There are plenty of payment solutions in the market that would make life easier on your customers.

Great atmosphere always clean. And friendly knowledgeable staff and owner. Use to go to big box…read moregyms and deal with tons of people sitting on machines playing with their phones. Not anymore!

So torn how to rate them because I love the idea of the place, but it's just so filthy. I've seen…read moreso many reviews of how clean they are, but in my experience, it's the dirtiest gym I've ever been. I see some of the trainers push around a mini dust buster or use dirty, dust coated dusters pushing around more dust and dirt, but I've never seen anything be sanitized or any cleaning products come out. The corners of the gym and the bottom of every machine are coated in dirt and dust. The sign in desk is always coated in a layer of dust. They don't even bother to turn on the fans anymore because they are so dusty. I mean COATED. Speaking of fans, it's always boiling hot in there. It's uncomfortable. They need to spend a little money and have the place professionally cleaned minimum once a week. All other gyms I've belonged to hired DAILY cleaners. I don't think once a week, especially when they're only open 6 days, in a building where people sweat and touch things all day, is asking too much. They also need to get rid of their (basically empty) glade plug ins. Somehow the gym rarely smells, which is great, but those plug ins emit VOCs and are terrible for your lungs. That's the last thing you need to worry about in a gym where breathing is key. And crank up the AC year round. I know it's expensive, but that's the nature of the business. I wish they had a few more machines, but for the size of the place they have a nice set up. It could be a great little neighborhood gym. I enjoy going, I'm just always worried about getting overheated or sick. They have a good thing going here. Everyone is nice and respectful. Just needs some TLC.

This planet fitness is always clean, front desk staff is always friendly, and it's never too busy…read more Always able to access any machine needed to get my workout in, no complaints. Shoutout Julian for always being so friendly, and keeping the place clean! He works hard

There was an issue with a disgruntled employee treating members poorly. After talking with…read moremanagement the situation has been rectified. Thank you to the General Manager at Allen TX.

This was a very cool location and the people are lovey…read more I appreciate this location offers military discount. I have a membership and I don't get to use it often but when I do, it's worth every penny and I truly enjoy that. It's not ever crowded. Not ever packed everything. We need to have a good workout. The bathrooms are nice and clean I especially love that one of the bathrooms has a shower. And if you forget your supplies as a rental vending machine, which I think is pretty cool I like this location is over 24 hours and you can always come in and get a workout. I have used the weight system and it's nice and effective and gets the job done. My absolute favorite part whatever pay the little towels that have essential oils in them for after a workout. Parking is sufficient and I have never had a complaint. The only thing that I hate is it right next-door to Crumbl cookie. Lol the temptation is real. I can't think of anything that would make this location better so for that I'm leaving a five star review. Thank you for your customer service and commitment to physical health.

Extremely disappointing experience at HOTWORX McKinney (University location). I've been charged…read moremultiple times without any notification, reminder, or communication, and every time I've had to deal with the same response: once the money is taken, there's supposedly nothing they can do because they "don't refund." I canceled my membership in February after already attempting to cancel it previously. I was under the impression that it had been canceled, only to find out months later that the previous employee apparently put my account on a pause until September instead of actually canceling it. seven months later, I was charged again. I live over an hour away from this location, and hadn't received any communication about since May. Mind you, I did try to work with them, maybe move to a location near me, so I could use the month that they charged me for, but according that wouldn't work unless I upgraded my membership.... The other solution they offered? A free month at their location. I don't want an "additional month" and like how will that fix anything when I literally live over an hour away. That's literally over two hours of driving plus gas for a 15-30 minute workout. How is extending a membership to a location I'm not near, supposed to fix the problem? The customer service throughout this situation has been just as disappointing. The employee spoke to me in a very sarcastic and dismissive tone while I was trying to resolve the issue. When I called to cancel again, she said, "It's canceled, have a good day, bye!". I was literally still trying to speak to her to make sure I would get a confirmation email of the cancellation, but couldn't even ask because she end the phone call. I called back the next day and was told that I would be hearing from the owner through text regarding the situation. I never received that text. I never spoke with the owner. I was also told, essentially, that they could ask the owner about a refund but that she "probably wasn't going to refund me." If you're going to ask the owner, then ask the owner. Don't tell the customer what the answer is going to be before the conversation even happens. At that point, I had no choice but to let my bank handle the situation. And thankfully I did, because tell me why, after ALL of this, HOTWORX Mckinney attempted to charge me AGAIN today.‍ I have already tried to cancel. I have spoken with the employees. I was told the account was canceled. I was promised follow-up from the owner that never happened. And somehow, I'm still being charged. HOTWORX markets itself around health, wellness, and caring about its members, but my experience has shown me that they don't seem to care much about you as a customer once there's a problem. If they genuinely cared about their customers, a situation like this should have been a simple customer-service issue to resolve. As a business owner myself, I would never let my customers have an experience like this. And mind you, I still never received a confirmation email for my cancellation. And they are still trying to charge me, so I guess it still not actually canceled. Who knows at this point. I'm completely over it. I will not be going back to this location, and I'm not going to say not to go to Hotworx because I know one of the instructors and the workouts are great, but THIS location I would not recommend. If you're considering joining, please make sure you understand exactly how cancellations, pauses, reactivations, and automatic billing work and get EVERYTHING in writing. Based on my experience, I would not recommend this location. Uh

Requested to pause my membership after my Pregnant wife and I were in a fairly serious car accident…read moreand going through rehab for a few months. The manager denied my request to pause so I cancelled it. Two weeks later they still charged me my monthly payment and annual membership fee (didn't know this existed). Called them back thinking it was a mistake and they explained they have a 30 day cancellation policy and if I reported to my credit card company they would send it to collections. Absolutely insane management style exhibited by this place. They tout they are a local family owned gym but the owner lives in Austin. Other staff was friendly. Gym equipment is very old and subpar and it was always packed but that's what you get from a cheap gym. Can't wait for better gyms to open in this area.

Best thing around town right now. The prices are decent enough and the staff is friendly. Somewhat…read morelimited in their equipment. It may not have everything you want, but it's got anything you need. 24 hour access is pretty standard now, but it can be rare at these smaller gyms, so they've got that going for them too. There are tanning beds, a stretching area, tons of cardio equipment, traditional machines, and a smaller free weight area. This place can get pretty busy at times, but I'm generally in during off hours and rarely have to wait for equipment. All things considered, this place feels like the small business it is and you get the sense that your money means something here. If that's important to you like it is to me, you'll find that you definitely get your money's worth at this gym.

My sister in law work out at a fit body gym in Richardson and loved it. This location is closest…read moreto me. I'm in my 40s and have never really worked out. This gym holds me accountable and I love it. The coaches are knowledgeable and personable. They keep me honest and help me achieve my healthy lifestyle. I enjoy everyday having different workouts planned, never boring. I recommend this to any first-timer or veteran. Trainers give plenty of modifications to make it more doable. The classes have a mix of ages, mix of genders, mix of races and are all very sweet people. They have a 3D scanner that allows you to get detailed measurements of your entire body and apps to help with diet planning. I've been going to this gym for 4 months, abt 4 times a week and I feel great!

First let me say that I was so happy that I found a gym that made me feel welcomed and apart of a…read morefamily! The atmosphere is nice and the trainers are hands down the best! The workouts have definitely pushed me to go beyond my comfort zone. Most importantly, I'm seeing amazing results! I highly recommend. To the single moms like myself, your children are also welcomed so there really isn't any excuse not to go. Try them out! You won't be disappointed whatsoever!

Hotworx, first of all y'all had me at burning more calories in less time!!! That's literally…read moreworkout goals!!! I mean who doesn't want to burn more calories in less time? My favorite classes right now are Hot Cycle and Hot Blast! I love the staff and the owner, they're the best!!! They even have cool tips and how tos on their social media page @hotworxprincetonplaza !!! Sign up today if you're in the area :)

Dirty facility, boring workouts, and poor customer service. Never going to this or any other…read moreHotworx. I will definitely deter anyone I know from signing up.