Employees are kind, coaches care and spa is pricey but staff is educated in their respective roles…read more Cleanliness is top notch.

They desperately need to divide memberships between people who are using the daycare and all these…read morenonsense things like "easter helicopter egg drop" and adults who are coming there to work out. Classes are mostly just the obnoxious group fitness on the overly-lit fitness floor. Good luck finding a yoga class F-S. Those are all at Plano. Corporate needs to actually treat this place like a GYM.

I guess you get what you pay for. Sure it is cheap, but there is ALWAYS something broken. The hot…read moretub rarely works. The filters break down, and the water gets really nasty. The bathing suit dryer NEVER works. And I mean, NEVER works. Just take it off at that point. The gym is OK if you want to use dumb bells, but not worth it if you want to use the pool and spa.

- Showers have had consistent bug issues - crowded…read more - people lack gym etiquette - hot tub is nice and massage chairs are nice. - solid tv collection with sports on - great selection of machines

I was asked to sign a document as a guest pass. Right after signing, the staff realized it was…read moreactually a membership agreement and told me it was a mistake on their end and that they would fix it. I was clearly told not to worry and to go ahead and work out. Now, three months later, I receive a letter saying I owe $112, and suddenly the story is: You signed it, so you have to pay. $150 is not the issue. The issue is accountability. I trusted your staff when they admitted the mistake and assured me it would be corrected. After multiple calls, instead of taking responsibility, I'm being spoken to as if this is my fault for signing something your employee gave me incorrectly. If this isn't dishonest behavior, then what do you call it? Very disappointed in how this was handled. This is not how a professional business operates.

My wife and I are Club4 members and have been for about nine months, and although McKinney is our…read more"home gym", this location has seen some fill-in duty from both of us over the past few months, most recently when the McKinney location had a power issue and couldn't take members. It's a big, well lit, still-has-that-new-smell kind of place, with tons of new equipment and nary an out-of-order sign to be seen on our most recent visit. We only briefly interacted with the staff, and they were friendly and greeted us warmly. I briefly darted into the locker area to use the men's room, it was clean and well stocked. As for the equipment, I'm all about the "put on the headphones and hit the pin-loaded weight machines", and that's what I did. This gym has a couple of machines that our usual one doesn't, so that was a nice change of pace. If there's a downside, there's only one pec fly/deltoid machine, and since it does two exercises, it's always in high demand, and I had to wait for two others to do their reps. The McKinney location has two of these, and there's often still a wait. We also hit the ellipticals for a few minutes to warm up, and they were super clean and new as well. As always, we closed out our workout with the Hydromassage, and even with four chairs, there was a brief wait, but no biggie. Bottom line, this is a super clean, well lit, well managed gym with no judgment and plenty of options for your workout.

Best gym in Texas, out door and indoor, good vibes clean equipment! Good music, staff is great…read more Easy to get access

I haven't thought about this gym in years my cousin who lives in Plano told me he recently joined…read more I told him that's great it's a good gym as he has been getting serious about his physique. It's raw and hardcore great haven if you're focused and determined to get stronger and change your body for the better. Great environment great equipment. Clean. Good crowd good energetic vibe. I have a great story I have told many over the years. I'm from Chicago. Years ago had to be 2016. I was in the DFW area for a wedding. Had time to kill and as a serious bodybuilder myself I took a drive to Metro Plano. I go inside I meet the owners two brothers I believe. Introduce myself sat and chatted with them for about an hour. The bodybuilding scene of Texas, Illinois, the strength industry the trends of gyms and fitness culture. I've been around the scene for over 20 years by then so I know. I like to say I made rapport with the owners. Wasn't just some bloke in town who stumbled across the place I purposely went there. Skipped D.D. Skipped Metroflex Arlington and even the now defunct EX.I.P. I wanted to see Metroflex Plano. So I gladly paid my daily fee got a workout in the place is awesome. After the workout I chatted with the two brother owners again for a bit expressing my satisfaction of the facility. So when you walk in the place there's the first set of doors then there's a huge looks like a giant wooden door you'd see in front of a castle right next to the long desk the owners sit at. On that wooden door are a bunch of tags. Just members and locals signing their name on the door maybe tagging things like "Metroflex Get Big or Go Gome" "Big Joe was here Metroflex Gym, baby..." Cool element. Looks good it's suiting to the vibe there. I see a bunch of sharpie markers on the desk so I was about to leave I grab a sharpie and say to the owners.... "Thanks for letting me workout I'm gonna sign my name on the door if that's cool." My intention was to match the tags like.... Shane Was Here. Chicago Represent! August # 2016. One of the owners both of them look identical very Duck dynasty stubby guys STOPS me literally stops me and says..... "Whoa Whoa Whoa, brother. Can't let you do that. Only members can. Sorry." I look at him look at the door riddled with tags like hundreds - again - cool suiting element to the place. "Really?" "Sorry, man. Can't let ya..." Hahahahaha. I put the Sharpie down and say....... "Okay?" Walked out grinning thinking to myself "Wow." Next day before the wedding I went to D.D. lo and behold they also have a wall in the gym very similar concept. Tons of tags and names scribbled on it. I ask the desk guy if I can sign my name on it. He goes.... "For sure, man!" hands me a marker. D********** D***** Amazing Gym Shane From Chicago (date). Guess what. It's still there! My local cousin sent me a pic of it a while back while he was there. Made me smile. That's it that's my Metroflex Plano experience. But great gym nonetheless. Next time I'm in town I'd like to revisit and maybe just maybe this time tag my name on the door. I'm not entitled by any means I just believe that sometimes you just got to give them the pickle!

I have come twice for the few monthly women's boxing classes hosted By Mik! She is PHENOMENAL. If I…read morelived closer I would definitely be joining this gym. All the men are respectful and are just really there to work out, everyone is super friendly and Mik is the truth!!! Will continue to come to this place!

Okay so I almost did not write this review because I kind of want this gym to be my gem and no one…read moreelse's. But then I decided to share the love. So...you're welcome! This is a great gym for any time of the day workouts. There are a few treadmills, stair climbers, cardio machines to the right when you walk in. The turf is massive and they have wonderful strength equipment. The locker room is clean and pristine!! They also have amenities and showers if you are booking it to work after. If more up close and personal training is what you are looking for they have that and it is a low key environment so you get the 411 and the lay of the land. I enjoy having this as an option when I want to do my own thing. If you are self sufficient in the gym this will be your vibe. There are boxing classes too in the early mornings and after work. BYO towel and hydration.

Great trainers and location. Super clean with a HUGE training floor and check in area. The workout…read morewas awesome (even though I almost died lolol) and I felt right at home like I was in charlotte. My ONLY recommendation is to have benches or some type of seating out in the check in area. people who don't like wearing their training shoes to and from their workout can sit and change their shoes. I felt weird sitting on the floor so I balanced and changed shoes standing up. Haha! Walked to the car and changed out of my shoes back into my regular street shoes. No big deal but definitely something to think about!!

Awesome trainers that give you feedback and show you proper form! Great workout...everyday is…read moredifferent and very challenging! Feels like a great community. They are very supportive and I love the encouragement! Place is clean is has good equipment!

Local Community Center and Gym: Settled in North Plano is…read morethe city's YMCA. This location offers fitness classes, Childcare, weights and machines, a basketball area and more. My go-to are the Les Mills classes - BodyPump, Body Combat. I enjoy that there is a community of folks who want to get and stay healthy and they are always willing to help and guide. Parking is easy, but with the location being in the neighborhood and baseball/soccer fields, you'll see locals walking to this location. All that is missing is a pool - in which all Collin County locations could use for exercise. The Y also offers personal training and community events.

I must express my disappointment with the facility and the way it's managed. The Welness Center…read moreGuidelines are not enforced, even after numerous complaints. They need to post this in front of the treadmills. The first item of not using cellphones on the wellness floor is not enforced. Last week on two different days there were members on the treadmill having conversations for most of the hour. One individual used FaceTime for around 30 minutes. I even stopped my machine, turned sideways and watched him for 10 minutes hacking away. Since the staff won't do anything I feel I have no choice but to escalate the situation myself with one one engagements with the offenders.

Excellent gym with a truly high-level experience from start to finish. The facility is clean,…read morewell-maintained, and has a great professional atmosphere. The equipment is top quality, everything feels organized, and you can tell they care about the members' experience. Whether you're serious about training or just getting started, this is a fantastic place to work out. Highly recommend this gym to anyone looking for a premium fitness experience!

Workout is fine. Trainers need some more personality…read more I was a member but they quit. But there's so much drama in the gym. I have no idea what's going on, but everyone's talking about it. A few trainers left. Management seems to be eager to over sell and they seem desperate.

Came here on a Saturday as a guest of a member. They don't provide any free trials/guest…read morememberships I guess. The gym was spacious, included an indoor/outdoor pool & waterpark, had a bag area, and plenty of machines and weights. Their facility was clean and did not appear crowded. They close at 6 pm on Sat, which is not something I am used to. My gym in Ca closes at 11pm on Sat & 10 pm on Sundays.

Great staff, clean and spacious, good value if you use it! Love the natural light and…read morefamily-atmosphere. Lots of workout machines, idk what they do, but they seem useful. Gets very busy, I like that it's all ages. My only 3 complaints are: 1. The randoms who watch their soap operas or whatever without headphones which adds unnecessarily to the noise level (the workout music is already too loud). People, if you bring your granny, buy her a headset. We have stuff we want to listen to, not her stuff. I'm a granny too, but I don't act like I'm the only person in the world. 2. Also people. Pipe down if you are on the phone. Nobody wants to hear your business. Keep it down Boss Baby, nobody cares you are working at the gym. 3. The hours are meh. It needs to be open longer on the weekend. How am I supposed to work out when I don't even get done running errands until 6?

I have been a member of Lifetime Fitness for over 20 years (based at the Plano and Allen…read morefacilities) For a place that calls itself an "Athletic Country Club" with the continually increasing prices to match, this place does not live up to the moniker. In particular, as a customer of the Allen Spa I have never understood why the spa did not have it's own bathroom facility. Massages, facials, and hair appointments frequently take a while. It is reasonable that someone would want to use the restroom before, during or after a service. The idea that you have to walk across the entire facility to the locker rooms for their 5 aged and sad looking stalls in the ladies locker room seemed ridiculous and potentially embarrassing. So the "brilliant" answer was using the much closer "family" bathroom in the "family" locker room. That was workable, but certainly not a great answer. And now they have decided that Spa clients are no longer allowed to use the "family" bathroom. I do not know the real reasons why, but I assume it has something to do with not being a "family." Locked out! So we are now fully expected to trek our foiled, caped and oily bodies across the very large and very public facility to those previously mentioned locker rooms. I know of no country club that would expect its members to parade around in such a manner, nor inconvenience their hard working stylists and therapists with a bathroom so very far away. I really wish the Lifetime would fix this situation. It makes visiting the Spa stressful rather than Zenlike and peaceful....which is how a spa should feel.

I will NEVER go to this location again. If only the the rest of the staff was as friendly as the…read morefront desk staff. I trained with Anna Hubbard and honestly she is probably the rudest person I have ever came into contact with. She didn't pay attention to me while I was performing an exercise, she made rude and amuse comments about OTHER members (almost making fun of the way they were exercising), and she had this whole attitude towards me like she was BETTER than me. I first thought it was my imagination but after speaking with several other members regarding my experience they only CONFIRMED my HORRIBLE experience. I never give bad reviews but after almost leaving in tears because she commented on my weight and how there was no wonder why I am the size I am, I will NEVER be visiting this location again.