This studio is wonderful, and has really kind and attentive management that will ensure all…read morequestions and concerns are answered. I enjoy that sometimes I can book a room and get it alone- as I think these Saunas are best fit for 1-2 people to workout comfortably. Tacia and Sam always keep the studio clean and high functioning- and even leave inspirational messages around the studio! I feel so wonderful after a nice Sauna detox- my skin and boday feel so cleansed. I enjoy Hot Yoga and Hot Stretch the most! It's also affordable to attend and close by to where I live. I'm happy to have joined!

Tried to contact several times to cancel. No answer. Kept charging me monthly fee $49.00…read more Only went there 3 times. Room too small to stretch out without touching wall to wall and I'm only 5'6". Was supposed to provide a new mat with my membership , gave me one to borrow, Nevewss attendant to exchange the used on for a new one . A new one cost $99 and you supposed to only use their mats.

I have experienced significant difficulties in canceling my Planet Fitness membership. Despite…read morepersistent efforts over two weeks, I've been met with obstacles. Upon visiting the facility to inquire about cancellation, I was informed that settling my yearly dues is a prerequisite. As a senior on a fixed income, I'm particularly sensitive to unexpected expenses. Given my eligibility for free gym membership through Medicare, I've opted for an alternative gym that participates in the program. It's concerning that Planet Fitness appears to prioritize membership fees over customer needs, continuing to deduct payments despite my infrequent use of the facility. I'm prepared to accept the financial implications of non-payment, as I believe the company's practices are unfair to consumers. I advise prospective members to carefully review the terms before committing to a membership.

The gym is in a great location and isn't usually too busy. You sometimes have to wait for a machine…read morebut it's not bad at all. It's generally very clean and it's a relaxing place to work out. My only real complaint is that several of the machines need lubrication and basic maintenance. I've told staff about them but they haven't addressed it. Also several of the machines are bent/crooked and have holes in the padding. I'm tempted to bring a tube of grease with me and do the maintenance myself. It takes seconds to reach into the weight area and add some grease to the rails. The tricep extension machine has a very crooked bar. IT's 4 degrees off level (the part you hold onto and push down with both hands) which puts unequal pressure on your wrists and elbows with each rep. Leg Extension Machine to the left of the leg press has really bad chatter greater than 140lbs which prevents it form operating smoothly. If you do a rep too fast the weight gets grabby and gets stuck. This HURTS. Dependent Bicep Curl machine is bent and missing a palm sized piece of padding where you lay your elbows. The handgrip arm is bent at an angle and is not level. This makes doing reps awkward and crooked and hurts your left wrist. The chest press machine directly behind the seated row machine and closer to the dumbell area is badly in need of lubrication. Anything over 100lbs and the force to get the bar moving goes up exponentially and it chatters and has jerky motion. The weights moving up and down on the metal rails get grabby and don't move smoothly. The seated row machine by the chest press also needs lubrication. Anything greater than 200lbs and you almost can't move the bar, then it suddenly becomes unstuck and moves normally until you do your next rep. It sometimes squeaks and chatters loudly when this happens.

This was a very cool location and the people are lovey…read more I appreciate this location offers military discount. I have a membership and I don't get to use it often but when I do, it's worth every penny and I truly enjoy that. It's not ever crowded. Not ever packed everything. We need to have a good workout. The bathrooms are nice and clean I especially love that one of the bathrooms has a shower. And if you forget your supplies as a rental vending machine, which I think is pretty cool I like this location is over 24 hours and you can always come in and get a workout. I have used the weight system and it's nice and effective and gets the job done. My absolute favorite part whatever pay the little towels that have essential oils in them for after a workout. Parking is sufficient and I have never had a complaint. The only thing that I hate is it right next-door to Crumbl cookie. Lol the temptation is real. I can't think of anything that would make this location better so for that I'm leaving a five star review. Thank you for your customer service and commitment to physical health.

Extremely disappointing experience at HOTWORX McKinney (University location). I've been charged…read moremultiple times without any notification, reminder, or communication, and every time I've had to deal with the same response: once the money is taken, there's supposedly nothing they can do because they "don't refund." I canceled my membership in February after already attempting to cancel it previously. I was under the impression that it had been canceled, only to find out months later that the previous employee apparently put my account on a pause until September instead of actually canceling it. seven months later, I was charged again. I live over an hour away from this location, and hadn't received any communication about since May. Mind you, I did try to work with them, maybe move to a location near me, so I could use the month that they charged me for, but according that wouldn't work unless I upgraded my membership.... The other solution they offered? A free month at their location. I don't want an "additional month" and like how will that fix anything when I literally live over an hour away. That's literally over two hours of driving plus gas for a 15-30 minute workout. How is extending a membership to a location I'm not near, supposed to fix the problem? The customer service throughout this situation has been just as disappointing. The employee spoke to me in a very sarcastic and dismissive tone while I was trying to resolve the issue. When I called to cancel again, she said, "It's canceled, have a good day, bye!". I was literally still trying to speak to her to make sure I would get a confirmation email of the cancellation, but couldn't even ask because she end the phone call. I called back the next day and was told that I would be hearing from the owner through text regarding the situation. I never received that text. I never spoke with the owner. I was also told, essentially, that they could ask the owner about a refund but that she "probably wasn't going to refund me." If you're going to ask the owner, then ask the owner. Don't tell the customer what the answer is going to be before the conversation even happens. At that point, I had no choice but to let my bank handle the situation. And thankfully I did, because tell me why, after ALL of this, HOTWORX Mckinney attempted to charge me AGAIN today.‍ I have already tried to cancel. I have spoken with the employees. I was told the account was canceled. I was promised follow-up from the owner that never happened. And somehow, I'm still being charged. HOTWORX markets itself around health, wellness, and caring about its members, but my experience has shown me that they don't seem to care much about you as a customer once there's a problem. If they genuinely cared about their customers, a situation like this should have been a simple customer-service issue to resolve. As a business owner myself, I would never let my customers have an experience like this. And mind you, I still never received a confirmation email for my cancellation. And they are still trying to charge me, so I guess it still not actually canceled. Who knows at this point. I'm completely over it. I will not be going back to this location, and I'm not going to say not to go to Hotworx because I know one of the instructors and the workouts are great, but THIS location I would not recommend. If you're considering joining, please make sure you understand exactly how cancellations, pauses, reactivations, and automatic billing work and get EVERYTHING in writing. Based on my experience, I would not recommend this location. Uh

If you want a great Pilates instructor Megan is amazing - take her class you will love herread more

As an update to my review - I am still a member going on a year and I feel great! Everyday I feel…read morestronger. Classes are varied and set at appropriate levels, skill wise. The instructors are all kind and helpful when it comes to making corrections.

Such a gimmick. No gym should charge a small fortune to workout…read more Did not return to sign up. I'm serious about my workouts and fitness, but no one gets this much for dumbbells and kettlebells. Apparently they don't need the business... although at each visit it was all but empty. 4-5 people even there.

Really excellent box. The coaches are engaged, supportive and insightful. One of the most unique…read moreitems I like about the box is that for each workout there are three different levels (intensity and weights) for the workout. No matter the fitness level there's a workout that will fit your legs. One final comment, the coaches are sensitive to an Individuals injuries and they provide instruction to modify workouts.

I love Hotworx and this location. They are so kind and professional. Check it out! ​read more

Hotworx Murphy is a great studio! Love the variety of workouts and variety of time sessions! Love…read morethe use of the app to book our own sessions! Absolutely clean inside and the staff is so friendly and very helpful!!! Soooo many health benefits of infrared sauna!!! Keep up the amazing work, Hotworx Murphy!!!

Coach's beware!!!…read more This place is set up well for the members and has pre-determined workouts that are really good for low to mid level fitness goers. Not at all leaving this review for the member side. However, if you are a coach and thinking about working at an F45 please make sure you are extra upfront with the time you are willing to give to "Interview". I am a Master Fitness Trainer, retired Army, ex Drill Sergeant and current coach for a bodybuilding gym. I wanted to fill a little extra time so I starting the process of working for them. Fast forward a few days short of a month after many classes and driving sometimes across town and had yet to even talk about pay, there is no process. I understand it's not going to run like the army but there has to be process that each person goes through. I had zero issue doing a few classes to make sure it was a good fit bit there has to be a limit. Would end up working with different people who have different vibes so you are not sure where you should and shouldn't step in so makes it hard and awkward, I honestly can't really blame the coaches at all because you show up and they have zero clue how many classes you have done, your background or qualifications so of course they are hesitant to let you really step in. On top of that everyone does things a little different so you constantly being judged based on their outlook, very awkward. Please if you go to interview here be clear and up front about expectations and pay, or you will be like myself out a month of time, other opportunities, and gas with nothing to show for it.

The best supportive gym community I've ever been a part of. The coaches go above and beyond to help…read moreform correct and motivate and the owners are really sweet!!!!

I purchased 16 classes. I scheduled my 4th class and couldn't make it due to illness. I didn't…read morecancel because I didn't want to pay an additional $15 fee. I just knew I would be charged the class. However, this complaint not only charged me my class but they charged me $25 for not showing up. How is this even possible? I paid for my seat in the class when I purchased the class. Whether I show or not is irrelevant. I do not recommend this company. No one has returned my email or phone calls.

If you haven't tried this place and you live in McKinney, I highly recommend!!! I am new to pilates…read moreso when this location opened I went loved it!! Instructors are all great. Go give Platinum Pilates - McKinney a try you won't be disappointed